STA Travel Reviews

Updated July 1, 2015
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2.7
Rating Trends
Recommend to a friend
Approve of CEO
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Peter Liney
29 Ratings

Pros
  • A relaxed and fun work environment (in 8 reviews)

  • People who work there are generally great people (in 3 reviews)

Cons
  • low pay and increasingly difficult/unrealistic bonus scheme which doesnt take in to account the differences between branches (in 6 reviews)

  • senior management are far too harsh on their teams (in 4 reviews)

More Pros and Cons

58 Employee Reviews

Sort: Popular Rating Date
  1. Really great and really awful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Advisor
    Former Employee - Travel Advisor

    I worked at STA Travel (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good health coverage, awesome amount of personal time off for travel, illness, etc. Fun company, fun staff

    Cons

    Pressure to party (not as much of an issue if you're younger), ridiculously low base salary, zero work/life balance

    Advice to Management

    It was such a mess when I left, I don't even know at this point.


  2. gone downhill

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at STA Travel full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    was a great company to work for - historically interested in staff development and developing a vibrant brand image. You felt part of a caring family

    Cons

    A company that has forgotten the things that made it into a great company to work for and the things that developed a great brand image. The emphasis of sales way above everything else will catch up with them eventually.


  3. Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at STA Travel

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Some fairly good travel benefits

    Cons

    The job is not very flexible


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Cardiff, Wales (UK)
    Former Employee - Sales Consultant in Cardiff, Wales (UK)

    I worked at STA Travel full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good work environment, friendly colleagues, get to work on exciting itineraries!

    Cons

    working weekend and sometimes late evenings. Often tough bonus structure to achieve

    Advice to Management

    Keep up the good work, but perhaps make the targets more attainable so staff dont get too disincentivised


  6. Helpful (1)

    Travel Expert

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Agent
    Current Employee - Travel Agent

    I have been working at STA Travel full-time (More than 3 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Company culture and benefits were good.

    Cons

    Salary was below living standards for a big city. Senior management was out of touch with the day to day on the sales floor. Always changing procedures and bonus structures - could be very frustrating at times.


  7. Wonderful people, travel benefits, opportunities to grow. Weak areas include IT support and Senior Leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Chandler, AZ
    Former Employee - Management in Chandler, AZ

    I worked at STA Travel full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great opportunties to travel. Young and young-at-heart atmosphere. Fun activities, upbeat, casual (extremely casual) environment. Very open middle management. Decent pay for entry level and opportunity to grow if you apply yourself.

    Cons

    There is almost no money put into support roles. The support team reports to seperate management in the UK and are given different goals than the sales teams so they do not work as one. Senior management has encouraged them to not work as one due to their own personal conflicts. Most of upper management has been removed as cost savings so communiation iand engagement is poor from their level.

    Advice to Management

    With STA US being a small company there should be more engagement with leadership. It is frustating to see leaders come to town only to sit in a conference room all day or work remotely from their hotel room. Operations and Sales needs to find common ground as the current situation hurts the business.


  8. Student & Youth experts may have aged out .................

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager

    I worked at STA Travel full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great vacation and time off
    Good elements of a training program
    Comfortable work enviroment -

    Cons

    Limited opportunity to move up with ongoing downsizing that has gone on for years
    Poor communication
    Outdated products and understanding of the industry
    The stress of trying to achieve the required results without a viable plan that can be implemented
    Long history of over paying the sales team and under paying the support staff

    Advice to Management

    Company values and vision is not a marketing scheme
    Month to month planning is not a viable plan for growth - short or long-term


  9. Helpful (2)

    Can be good fun but terribly managed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at STA Travel full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The travel options and the sales staff

    Cons

    Delivering any sort of customer service whatsoever - no one cares about post-sales service

    Advice to Management

    Senior management don't have anythig to do with sales staff, middle management are just yes-men and are particularly useless.


  10. It depends which location you work at and what type of co worker you get to work with.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager

    I worked at STA Travel full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Travel benefits
    International perspective
    Cool people to work with (again, depends on which location you're at)
    Overseas training or meeting if you are at manager level

    Cons

    Some seniors in the office are hard to work while some of them lack leadership to lead the team. Perhaps more training on people skills are needed.

    Advice to Management

    Management people are pretty much cool and you can learn a lot from them, though you need more time to look at what's going on in a smaller office location.


  11. Helpful (2)

    Head Office

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lewisville, TX
    Former Employee - Anonymous Employee in Lewisville, TX

    I worked at STA Travel full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -Involved in many different projects
    -Get to know the people you are working with really well

    Cons

    -Terrible location
    -Poor compensations
    -Absolutely no training
    -Inadequate resources
    -Lack of trust from rest of company
    -Poor management
    -Blind leadership
    -No structure
    -No Processes
    -Ridiculously small budget for expectations
    -Understaffed

    Advice to Management

    Hire some managers who actually know what they are doing. They can talk the talk but they can't walk the walk.



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