STA Travel

  www.statravelgroup.com
  www.statravelgroup.com

STA Travel Reviews

Updated October 22, 2014
Updated October 22, 2014
50 Reviews
2.7
50 Reviews
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Peter Liney
26 Ratings

Employee Reviews

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  1.  

    Zero communication, little to no organization and no clear idea of who their customer really is.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing/Online in Lewisville, TX
    Current Employee - Marketing/Online in Lewisville, TX

    I have been working at STA Travel full-time (more than 3 years)

    Pros

    A relaxed and fun work environment
    Decent benefits
    Casual dress code
    Travel benefits (seldom, but they're there)
    Ability to have an input in creative decisions (From a marketing standpoint)

    Cons

    No trust in Senior Management
    Constant layoffs (Almost every other month)
    Zero budgets to work with from a creative standpoint
    London management is completely out of touch with today's customer in the US: Incorporating all divisions under one global umbrella without the considerations of cultural differences is a recipe for disaster. What works in our UK, Australia and even South Africa divisions may not work in the US but they're enforced on the business anyway without any market research of who the target customer is in the US and what they care about.
    Recommendations from employees go unnoticed
    Senior management comes and goes and doesn't seem to really care
    There have been 3 Managing Directors in the last two years
    There has been 8 different management changes within Marketing in the last 3-4 years
    Employees are hired for one job and end up doing something entirely different
    Overworked

    Advice to ManagementAdvice

    Listen to the customer and listen to your employees who ARE your target customer. Invest and reward your employees, they love the company and what it stands for and are willing to fight to keep it afloat but upper management has crushed that passion through its management style and treatment of its employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Fun work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst in Lewisville, TX
    Former Employee - Systems Analyst in Lewisville, TX

    I worked at STA Travel full-time (more than 3 years)

    Pros

    Relaxed work environment
    Casual dress code
    Fair Pay
    Decent benefits
    Some mid-level management seems to “get it”

    Cons

    I really wish this company made more money in the US. This company has a great culture, but the bottom line is forcing them to deviate from that at times.

    Lots of recent cutbacks and layoffs, but I suspect that will help with a turn around, and make this a fun place to work once again… eventually

    Advice to ManagementAdvice

    You know you have a good company culture. That should be preserved and seen as one of your biggest assets.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Micro-management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wholesale Account Manager in Chandler, AZ
    Current Employee - Wholesale Account Manager in Chandler, AZ

    I have been working at STA Travel full-time (less than an year)

    Pros

    Love the atmosphere and the people.

    Cons

    I Hate to be micro-managed.

    Advice to ManagementAdvice

    Should not treat employees like kids and allow them to do their job.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    London leadership needs to keep up with the times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at STA Travel full-time

    Pros

    travel, vacation policy, friendly co-workers

    Cons

    london management is out of touch with today's customer. they are trying to make everything consistent globally and won't take cultural differences into consideration. it's a one-size-fits-all operation. the decisions they make in london make the local businesses look bad.

    Advice to ManagementAdvice

    get with the times. get new management in london.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Very focused and target driven company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in London, England (UK)
    Current Employee - Sales in London, England (UK)

    I have been working at STA Travel full-time (more than 3 years)

    Pros

    You have to enjoy chasing targets.

    Cons

    Targets to hit bonus. But that is the norm in sales Very easy company to talk to all levels of people even at the top.
    Tend to listen and have good rationales

    Advice to ManagementAdvice

    Always communicate and give notice when changing anything. Be consistent and always stick to core values.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Hard work, little pay, travel benefits only for the favored

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Expert in Chandler, AZ
    Former Employee - Travel Expert in Chandler, AZ

    I worked at STA Travel full-time

    Pros

    Relaxed work environment, can wear jeans and tshirt to the office. They love to reward with pizza (like that makes up for a free trip :/ )

    Cons

    There is such a high turnover that most work get put on the low worker bees, making it very stressful. Especially when things are put into place or changed with no communication. This includes changing insurance providers 5 times in a 6 month period. The higher ups (Dallas head office) are completely disorganized and there is no communication between head office and the travel agents (who have to deal with angry customers) . The overall tone of the office is that higher ups/ head office gets a lot of perks including t but the actual agents do not receive any benefit. The marketing team is an absolute joke, always coming up with the most irrelevant marketing strategies that do not pertain to the companies demographic. Also creating marketing schemes that allow them to travel on company money, all for the sake of "marketing." A monkey could do a better job. The product team is just as bad. They have no clue what products are relevant to young travelers and how easy it is to find them cheaper online. The death of the company will be because of there marketing and product department. You will hear a lot of this frustration throughout the office. The company is constantly asking for feed back but never does anything with the feed back. Sadly the company has been this way for years and will keep failing to see that anything is wrong.

    Advice to ManagementAdvice

    Fire your marketing and product team. Find people who know how to market to a young demographic and invest money in the correct marketing. Focus on your travel agents (better pay, guaranteed travel, proper training). The agents are the core of your business and ultimately the ones who make it or break it. Focus on not having such a high turnover rate, which ultimately effects your business. Every time you lose an experienced agent you lose customers who get fed up dealing with a new agent who can't advise properly. Until you create the proper base (happy travel agents) you will continue to be a company in the red.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    The perks are great - they get better if you somehow manage to meet your target

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Expert in Edinburgh, Scotland (UK)
    Former Employee - Travel Expert in Edinburgh, Scotland (UK)

    I worked at STA Travel as a contractor (less than an year)

    Pros

    If you have a real passion for travel and a flare for sales, you'll thrive at STA Travel and will receive huge discounts on trips you can take during your holidays. Family members and friends can also receive discounts that come out of yours and the store's revenue. It is a day time job and usually co-workers and managers are relaxed, understanding, fun-loving people that have travelled extensively. The training program is 2 weeks at a training centre which is great and very useful, you meet lots of employees from different branches. There is follow up training after 3 months instore which is a huge learning curve. The managers don't have a monthly target to meet and so are solely there for motivation and to help the team that are selling - the manager in my branch was fantastic at his job.

    Cons

    Most tours included in the perks are much longer than the annual holidays you are allowed. Depending on what branch you work in, targets can be very hard to achieve - competing against other companies such as flight centre, websites such as 'sky scanner' and often STA's own website!! If you don't meet your target you receive only your basic salary - which is very little for a basic 'Travel Expert' about 12,000 per annum after tax. You are contracted to work 10-6 but most employees stayed until 7.30pm at the earliest every night to finish flight quotes accrued during the day. Staff are not paid for the overtime as it says in the contract that staff should be able to follow up on all custom between the hours of 10am and 6pm.. which, on a busy day, never happens.

    Advice to ManagementAdvice

    The staff should be paid more and they will work even harder, if they earned a percentage of the revenue they make (even if they don't meet target) they will feel more positive and less defeated if the monthly target looks unachievable - which it very often does!!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Going downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at STA Travel full-time (more than 5 years)

    Pros

    Relaxed environment and some great people work here.

    Cons

    ZERO communication and no trust in leadership.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Confused and disconnected but excellent products and employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Student Ambassador in Manchester City Centre, England (UK)
    Current Employee - Student Ambassador in Manchester City Centre, England (UK)

    I have been working at STA Travel as a contractor (less than an year)

    Pros

    Relaxed hours, good discounts and not a hard product to sell.

    Cons

    The confusion between store managers and product managers etc. Communication needed

    Advice to ManagementAdvice

    Put the store managers in charge and you will get far better results.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    It's generally okay, but has its moments

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Expert in London, England (UK)
    Current Employee - Travel Expert in London, England (UK)

    I have been working at STA Travel full-time (more than 3 years)

    Pros

    Travel allowance £500 per year
    Relaxed store setting
    Opportunities to travel on 'Fam' trips.

    Cons

    No communication or working together between teams - small things take ages to sort out.
    Taking on other departments roles with POS. Not only do you have to deal with store customers, you also need to service internet, call centre and global travel help enquiries - there's sometimes not enough hours in the day, which is why we find ourselves working much longer than we are paid for!

    Training is BAD - having to deal with challenges you are not trained in - just leads to more problems down the line.
    Extra things added to into targets make hitting them harder.
    Too wide spread of shifts, from 9am to 8.30pm incl all weekends - there is NO work / life balance!

    Advice to ManagementAdvice

    Please sort the training out and the mis-management of duties that is unevenly spread to point of sale staff.
    Scrap the disaster that is the Multi Flex pass - it degrades us as a company and stops repeat custom and makes us a joke of the travel industry - take it from someone that's on the front line - it is complaint, after complaint and complaint - daily, which gets in the way of doing our job - talking about and selling travel!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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