STA Travel Reviews

Updated July 18, 2015
61 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.0
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Peter Liney
31 Ratings

Pros
  • A relaxed and fun work environment (in 8 reviews)

  • People who work there are generally great people (in 3 reviews)

Cons
  • low pay and increasingly difficult/unrealistic bonus scheme which doesnt take in to account the differences between branches (in 6 reviews)

  • senior management are far too harsh on their teams (in 4 reviews)

More Pros and Cons

61 Employee Reviews

Sort: Popular Rating Date
  1. Low pay, impossible targets. Great people!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at STA Travel full-time

    Pros

    The people are generally great and any work event is always good fun. The products are good to sell as most staff believe in them and the incentives and perks are good.

    Cons

    The pay is ridiculously low compared to others in the industry, especially considering the amount of work and overtime needed to get everything done. Whilst commission payouts can be good it's very hard to meet targets so unless you are a top seller you can't rely on them every month.

    Advice to Management

    Improve the basic salary and you'll have a happier workforce who will actually stick around rather than moving to the competition for a higher salary.


  2. Travel Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Auckland (New Zealand)
    Current Employee - Anonymous Employee in Auckland (New Zealand)

    I have been working at STA Travel full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great training Fun and social work environment Never bored high earning potential

    Cons

    low base salary often very busy having to juggle lots of tasks weekend work

    Advice to Management

    higher basic salary would be great


  3. Really great and really awful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Advisor
    Former Employee - Travel Advisor

    I worked at STA Travel (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good health coverage, awesome amount of personal time off for travel, illness, etc. Fun company, fun staff

    Cons

    Pressure to party (not as much of an issue if you're younger), ridiculously low base salary, zero work/life balance

    Advice to Management

    It was such a mess when I left, I don't even know at this point.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. gone downhill

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at STA Travel full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    was a great company to work for - historically interested in staff development and developing a vibrant brand image. You felt part of a caring family

    Cons

    A company that has forgotten the things that made it into a great company to work for and the things that developed a great brand image. The emphasis of sales way above everything else will catch up with them eventually.


  6. Operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at STA Travel

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Some fairly good travel benefits

    Cons

    The job is not very flexible


  7. Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Cardiff, Wales (UK)
    Former Employee - Sales Consultant in Cardiff, Wales (UK)

    I worked at STA Travel full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good work environment, friendly colleagues, get to work on exciting itineraries!

    Cons

    working weekend and sometimes late evenings. Often tough bonus structure to achieve

    Advice to Management

    Keep up the good work, but perhaps make the targets more attainable so staff dont get too disincentivised


  8. Helpful (1)

    Travel Expert

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Agent
    Current Employee - Travel Agent

    I have been working at STA Travel full-time (More than 3 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Company culture and benefits were good.

    Cons

    Salary was below living standards for a big city. Senior management was out of touch with the day to day on the sales floor. Always changing procedures and bonus structures - could be very frustrating at times.


  9. Wonderful people, travel benefits, opportunities to grow. Weak areas include IT support and Senior Leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Chandler, AZ
    Former Employee - Management in Chandler, AZ

    I worked at STA Travel full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great opportunties to travel. Young and young-at-heart atmosphere. Fun activities, upbeat, casual (extremely casual) environment. Very open middle management. Decent pay for entry level and opportunity to grow if you apply yourself.

    Cons

    There is almost no money put into support roles. The support team reports to seperate management in the UK and are given different goals than the sales teams so they do not work as one. Senior management has encouraged them to not work as one due to their own personal conflicts. Most of upper management has been removed as cost savings so communiation iand engagement is poor from their level.

    Advice to Management

    With STA US being a small company there should be more engagement with leadership. It is frustating to see leaders come to town only to sit in a conference room all day or work remotely from their hotel room. Operations and Sales needs to find common ground as the current situation hurts the business.


  10. Helpful (1)

    Student & Youth experts may have aged out .................

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager

    I worked at STA Travel full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great vacation and time off Good elements of a training program Comfortable work enviroment -

    Cons

    Limited opportunity to move up with ongoing downsizing that has gone on for years Poor communication Outdated products and understanding of the industry The stress of trying to achieve the required results without a viable plan that can be implemented Long history of over paying the sales team and under paying the support staff

    Advice to Management

    Company values and vision is not a marketing scheme Month to month planning is not a viable plan for growth - short or long-term


  11. Helpful (2)

    Can be good fun but terribly managed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at STA Travel full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The travel options and the sales staff

    Cons

    Delivering any sort of customer service whatsoever - no one cares about post-sales service

    Advice to Management

    Senior management don't have anythig to do with sales staff, middle management are just yes-men and are particularly useless.



Showing 61 of 64 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.