STA Travel

  www.statravelgroup.com
  www.statravelgroup.com
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STA Travel Reviews

Updated September 3, 2014
Updated September 3, 2014
48 Reviews
2.9
48 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Peter Liney
26 Ratings

Employee Reviews

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  1.  

    Fun, young-at-heart company, low salary and little room to grow without moving to HQ

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Advisor  in  Chicago, IL
    Former Employee - Travel Advisor in Chicago, IL

    I worked at STA Travel full-time for more than 5 years

    Pros

    Great employees, travel incentives and benefits, fun company culture, movement toward social-environmental responsibility in the travel sector.

    Cons

    Low pay, expensive insurance premiums, little room to grow without moving to their HQ.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Used to be great. Now not so much anymore.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Advisor  in  Los Angeles, CA
    Former Employee - Travel Advisor in Los Angeles, CA

    I worked at STA Travel full-time for more than 3 years

    Pros

    young vibrant attitude
    access to FAM trips
    good for entry level sales positions
    room for growth
    selling fairly unique products to a like-mided client base which is interesting

    Cons

    overall lack of vision for the company
    big disconnects between staff and upper management
    no real job security
    uncertain future with current business model

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Run away quickly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at STA Travel full-time

    Pros

    Laid back culture (you can wear jeans if that's what is important to you)

    Cons

    Terminally ill business that will not adapt to save itself. This is exacerbated by new management that is completely out of touch with the business. Management's inability to communicate any type of vision or strategy for the future has everyone nervous and insecure about the future of the company. As a result, all the smart/talented employees have left causing a complete talent drain. I'm sure they could hire more people, but anyone worth having would not want to work in this completely dysfunctional environment. Everyone is packing their parachutes and leaving as quickly as they can. I hope I'm not the one left to turn out the lights when this meets its natural end.

    Advice to ManagementAdvice

    If you have a plan for God's sake please share it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Overal Positive Brand Ambassador Experience

    Current Employee - Brand Ambassador
    Current Employee - Brand Ambassador

    I have been working at STA Travel as an intern for more than a year

    Pros

    You're given a lot of range with what you can do with this internship.
    It can either be a lot of nothing (posters, flyers around your campus) or something more exciting.
    The other Brand Ambassador and I would come up with more marketing ideas and put them in action.
     I was able to use the computer booking sytem and act as a Travel Expert when one of the staff had been out for quite some time
    Perks: travel vouchers at the end of the semester! I held this position the maximum 2 semesters in a row.

    Cons

    Not a lot of guidance
    I wish this internship had more structure! This x10.

    Advice to ManagementAdvice

    If you're going to have a Brand Ambassador internship-type program, keep it structured and maintained better.

    Negative Outlook
  6.  

    Senior Travel Advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Travel Advisor  in  Seattle, WA
    Former Employee - Senior Travel Advisor in Seattle, WA

    I worked at STA Travel full-time for more than 5 years

    Pros

    Great travel benefits and health benefits

    Cons

    Not much room for growth besides manager

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    An OK Employer for Mid-Term Employment, Short- and Long-Term Get Shuffled Out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Advisor  in  Chandler, AZ
    Former Employee - Travel Advisor in Chandler, AZ

    I worked at STA Travel full-time for more than 3 years

    Pros

    Lax atmosphere and training provided, set schedules and solid structure. Adheres to state laws regarding breaks and lunches, will not over-schedule or under-schedule.

    Cons

    Entire departments are known to be closed without warning, rampant favoritism.

    Advice to ManagementAdvice

    Restructure your marketing team, they have lost money hand over fist with past sales because they don't recognize marketing channels for your demographic, and fail to see simple complications that set a sale (such as when it ends! horror for your call center team advising a customer the sale actually ended 8 hours prior, arguments ensue and money is WASTED).

    Recommends
    Negative Outlook
    Disapproves of CEO
  8.  

    Good but need more $

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Chandler, AZ
    Current Employee - Anonymous Employee in Chandler, AZ

    I have been working at STA Travel

    Pros

    Good atmosphere and good people

    Cons

    Pay is not so great

    Advice to ManagementAdvice

    Communication is key

    Approves of CEO
  9.  

    Haven't left even for more $ offers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Programs Travel Agent  in  Chandler, AZ
    Current Employee - Programs Travel Agent in Chandler, AZ

    I have been working at STA Travel

    Pros

    Freedom and flexibility
    Coworkers
    Openness with management

    Cons

    Little room for advancement
    Pay raises minimal
    No tuition reimbursement

    Recommends
    Approves of CEO
  10. 1 person found this helpful  

    Bottom of the barrel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ

    I worked at STA Travel

    Pros

    * Good travel benefits for top performers
    * Ability to help people plan amazing travel adventures.
    * Young environment; generally fun, social work scene

    Cons

    * Limited capabilities at a management level, particularly for branch managers.
    * Basically no training beyond the initial 2 week introductory period
    * Ridiculously low base salary, particularly for the urban branch offices (low 20s/year). Yeah, you can get a decent amount of money in commissions, but there's a lot of outside factors that will impact your ability to sell (hello, economy?)

    Advice to ManagementAdvice

    When I left, the feeling in the branches was that people are working for a sinking company. The products sold weren't t as good as they used to be. Customers can easily go direct. The direction of the company was unclear, and certainly not communicated to the team members.

    Invest in some management talent to develop a clear strategy for the company. Invest in people.

    Doesn't Recommend
    Disapproves of CEO
  11. 2 people found this helpful  

    A fairly fun job for too little money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Travel Advisor  in  Boston, MA
    Former Employee - Travel Advisor in Boston, MA

    I worked at STA Travel

    Pros

    Working with students to plan trips around the world, travel benefits for reaching set goals, etc.

    Cons

    Not being able to afford to travel yourself, low wages based on commission (good luck getting a decent amount of that...managers get a cut of your commission).

    Advice to ManagementAdvice

    While the overall happiness is pretty good here, I can't imagine anyone wanting to make a life's career out of STA travel. Do something to change this, otherwise the company flounders and dies.

    Doesn't Recommend
    No opinion of CEO

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