STAR Financial Group

  www.starfinancial.com
  www.starfinancial.com

STAR Financial Group Reviews

Updated July 2, 2014
Updated July 2, 2014
15 Reviews
2.9
15 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Tom Marcuccilli
10 Ratings

Employee Reviews

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  1.  

    STAR is a great place to work that honestly cares about your growth as an individual

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Fort Wayne, IN
    Current Employee - Anonymous Employee in Fort Wayne, IN

    I have been working at STAR Financial Group full-time (more than 3 years)

    Pros

    STAR offers very competitive wages along with a yearly bonus based on how well the company does each year. STAR also offers an ESOP plan to all employees and is willing to pay for your continuing education. Outside of pay and benefits, the management team truly cares about their employees and their growth. If you don't do well in this environment you simply are not taking advantage of everything that is being offered.

    Cons

    STAR is a family business, because of this if you have aspirations of becoming CEO STAR probably isn't the place for you. STAR is also located in Fort Wayne which is a VERY affordable place to live but not a fun place to live.

    Advice to ManagementAdvice

    Keep growing, you've got a great thing going but in the banking industry you can not tread water for long without losing out to competition.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Are you a relative? You are hired/promoted!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Center in Fort Wayne, IN
    Former Employee - Operations Center in Fort Wayne, IN

    I worked at STAR Financial Group full-time (more than 5 years)

    Pros

    Who doesn't love banking hours? That's the only real pro to working at STAR and you can get the same hours at a hundred different places. If you like to wear jeans, and can tolerate a culture of fear, the operations center may work for you.

    Cons

    Compensation is very low. There is absolutely no room for advancement and employees are not held accountable for their own actions. Employees who do not produce are moved to a different area rather than being reprimanded or fired. More than once poorly performing employees were selected for promotions while employees with a great track record were not considered. . Results do not matter. It's all about personal connections. If you are family, or a close "friend" of a family member, you can do pretty much whatever you want with no consequences. If you are outside the circle of trust LOOK OUT because your job may be eliminated tomorrow with no warning. There is a culture of fear and management does not lead by example. Training is iffy at best and new training manager does not seem to care at all about her job.

    Advice to ManagementAdvice

    Get over yourself. Lead by example instead of laughing about how funny it is that people are scared for their jobs. Understand that fear is not a feeling people want while working. Hold employees accountable for their actions and results. Consider cutting out a few of the numerous executive level positions so that front line staff (the most important position in the entire company) can work full time hours and be paid well. Without good front line staff you will drive customers away. Be honest with your employees instead of covering things up and hiding secrets. Most of all: treat others as you would like to be treated instead of treating others the way you think your position allows.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Good people, but unable to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at STAR Financial Group full-time (more than an year)

    Pros

    Good work/life balance, they work around schedule conflicts pretty well, they are sympathetic to life changes, the customers are good people

    Cons

    Pay is out of context with cost of living in the city of Indianapolis, The opportunity for growth is very slim unless you know a family member or you are willing to move to Ft Wayne, depending on where you live, training and your branch will likely be far away. Some departments are instructed to not answer their phones which makes it difficult to help customers.

    Advice to ManagementAdvice

    Actually take the time to listen to people on the front line. If you instruct your department to never answer the phone, then make sure that people know so the customer can be helped in a timely manner. Educate people on how to advance in the company. Open up to the possibilities that change can be good and you can become up to date with current technology.

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Great Stepping Stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mortgage in Fort Wayne, IN
    Current Employee - Mortgage in Fort Wayne, IN

    I have been working at STAR Financial Group full-time (more than 10 years)

    Pros

    The people who make up the operations area of this company are some of the most fantastic people you can find. Without them this company would not be worth putting one toe in the door. The company is able to recognize when changes are needed to keep up in the industry. It is a relatively small company that's run by family. Each department varies with flexibility however for the most part the mgmt seems empathetic to you having a life outside of work. I believe it's been 14 years since the company made the move to Fort Wayne, IN and they are now beginning to recognize the importance of investing in their support personnel.

    Cons

    Seriously underpaid compared to the market. Have lost many very talented people in the back office due to their inability to compete with the salaries of their competitors. HR is almost non existent. They are terrible at recruiting new sales people so this puts a damper on volume then morale in the back office. I don't understand why but there is a lack of accountability here. Instead of getting rid of people who are not showing improvement or initiative in their position, they just simply transfer them to another area so they don't have to "deal" with it. The opposite side of the coin, there is very little room for advancement unless of course you are family. Every year I get asked where I want to be and what I would like to do in the next five years, but it doesn't seem like that will ever happen and mgmt seems OK with that. System changes are terrible here, it honestly seems like they test for about a week then cut off old systems all together without any integration period. During the first year it seems like no one has any idea whats going on and because of this they never really use the systems they currently have to their fullest. This is frustrating and almost a waste of money. Vacation time is good here, however you have to accrue 4.62 hours each pay period and they don't allow you to borrow from future pays so you find the majority of people have to squeeze their vacation into the 3rd and 4th quarters of the year. This would be fine but the company restricts vacation in those months because of the holidays and the popularity of those days.

    Advice to ManagementAdvice

    Work harder at recruiting so the company can grow at a faster pace.
    Make it worth while for the employee to stay with the company by staying competitive with salary. If you're requiring a degree for the position make sure to compensate them enough as to not insult them.
    Require more accountability from your employees. Then if they're not showing improvement DO SOMETHING.
    Spend more time team building instead of boring monthly status updates. Don't tell me where we're at, tell me where we're going.
    Stay positive.
    Change mto accrual so that it allows employees to take their mandatory five consecutive days anytime throughout the year not just in the 3rd and 4th quarters so long as they want paid for it.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Worried about this company's future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at STAR Financial Group full-time (more than 5 years)

    Pros

    If you need to work during the day, this is perfect. Decent time off package. Fellow employees are wonderful. Met a lot of wonderful people.

    Cons

    The owners and management would not qualify for an episode of Undercover Boss. There is no room for advancement. Long term employees are of no concern to the company anymore.

    Advice to ManagementAdvice

    Proper training, especially when requested, should be granted in order for the employees to even better take care of customers. If it wasn't for the people on the front line, you would have already been out of business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    A good place to start your career but not the place to stay long term.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at STAR Financial Group full-time (more than 10 years)

    Pros

    Local small time bank that's survived the long haul. Family owned (not sure that's a pro). Several locations. Technologically advanced (not sure that's a pro either).

    Cons

    No chance for advancement or decent wages unless you're family or in mgmts 'click'. No recognition for the ppl that deserve it. Retirement age employees are pushed out the door before their time. The so called "Community Service Day" is a joke. The media is told that the employees are donating their time & choose to do the community service when in truth the employees are required to participate & are now being told they can no longer use their time off if they don't want to participate.

    Advice to ManagementAdvice

    Wake up! You're not better than your employees, it's your employees that make you who you are. Appreciate them!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    STAR Financial Group's motto should be keep it in the family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Department in Marion, IN
    Former Employee - Support Department in Marion, IN

    I worked at STAR Financial Group full-time (more than 10 years)

    Pros

    At one point in time STAR was a great place to work. They were family oriented, and were truly a community Bank.

    Cons

    They now have no loyalty to long time employees, and are constantly looking for any excuse to get rid of the long term employee in a way to cut costs. The work atmosphere is horrible. Everyone is looking around trying to figure out who will be gone next.

    The pay is not competitive with other banks.

    The only feedback an employee receives from management is negative.

    If a person is wanting to be able to work their way up the ladder, go some place else. The only way to work your way into management is to be a family member, or to marry one.

    Advice to ManagementAdvice

    My advice would be to either retire or sell the bank. Contrary to what you think, you are not better than the front line employee. The front line is the face of the company is the front line teller and customer service representatives.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager in Marion, IN
    Former Employee - Branch Manager in Marion, IN

    I worked at STAR Financial Group full-time (more than 10 years)

    Pros

    A small town community bank, who deeply cares about employees and clients alike. They use top of the line technologies in their systems to provide overall best experience for employees and clients. Recently revamped their product sales/referral incentive program which is much improved from its predecessor.

    Cons

    Frequently makes changes to make them appear like one of the "Big Banks" while still serving small Indiana communities. Often times, the changes occur more frequently than many employees can keep up with, and its even harder for the clients to keep up with the changes, especially high dollar elderly clients, which results in constant threats for them to move their accounts to another financial institution.
    STAR is a great overall place to work, but that is offset by their willingness to pay competitively.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Not a company who truly cares about their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch Manager in Fort Wayne, IN
    Former Employee - Branch Manager in Fort Wayne, IN

    I worked at STAR Financial Group full-time (more than 3 years)

    Pros

    Decent hours, made good contacts

    Cons

    VERY low pay scale and not much support when needed

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Great experience, great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Fort Wayne, IN
    Former Employee - Anonymous Employee in Fort Wayne, IN

    I worked at STAR Financial Group

    Pros

    The people are great, environment is great. Lots of opportunities for growth and development, good chance of promotion I'd say if you are ambitious and want to learn as much as possible. Banking hours are fantastic. This is a community bank so I think they care more than the Big Guys, national chains. When I worked there they had a nice benefits package.

    Cons

    There are alot of levels of management, can cause communication problems. The pay is on the low end of the market, but I think they try to be a great place to work to make up for it. Not alot of cons, really.

    Advice to ManagementAdvice

    Can't think of anything. As far as work environments go, it's hard to complain about this place.

    Recommends

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