SWBC Reviews

Updated June 26, 2015
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30 Employee Reviews

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  1. Long Day But Worth It!

    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Representative in San Antonio, TX
    Current Employee - Customer Service Representative in San Antonio, TX

    I have been working at SWBC

    Positive Outlook
    No opinion of CEO
    Positive Outlook
    No opinion of CEO

    Pros

    Great salary and hours. Full benefits , health and dental, disability, 491k w/ match after 5 years, full membership to Gold's Gym, college tuition reimbursement.

    Cons

    Was told by current HE person just to show up with resume as on site interview was to take precedence, however found out later that it was best if I had applied online as well. A bit confusing and time-consuming.


  2. early stage collector

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SWBC

    Pros

    Good management in the collevtions department

    Cons

    None at the moment. It may be hours.


  3. Good college student job.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Early Stage Collection in San Antonio, TX
    Former Employee - Early Stage Collection in San Antonio, TX

    I worked at SWBC part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Laid back, ok schedules, sometimes you will get your own assigned seat, free gold's membership

    Cons

    Having to call rude customers who can't pay for their OWN loan they took out

    Advice to Management

    None they were ok


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  5. Dynamic

    Former Employee - New Business Coordinator/Sales in Katy, TX
    Former Employee - New Business Coordinator/Sales in Katy, TX

    I worked at SWBC

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Potential for commission was good.

    Cons

    Company did not offer benefits for one year.


  6. Helpful (2)

    Inconsistent practices

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Antonio, TX
    Current Employee - Customer Service Representative in San Antonio, TX

    I have been working at SWBC full-time (More than a year)

    Negative Outlook
    Approves of CEO
    Negative Outlook
    Approves of CEO

    Pros

    The company is expanding tremendously. Just opened 4th call center located in Nebraska.

    Cons

    There isn't opportunity to move up unless you're personal friends with management.

    Advice to Management

    Give the current employees the opportunity to move up to better positions and offer cross training. Too many new hires are promoting within first month and have lack of experience.


  7. Helpful (2)

    HR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX

    I worked at SWBC

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Nothing I can think of

    Cons

    Horrible department. Management is unprofessional and they all stick up for bad behavior in management. Constant bickering and clique environment with makes someone who try's to stay neutral impossible or hostile. Worked there for 3+ years and never received a raise.

    Advice to Management

    Stop the micromanagement and horrible unprofessional behavior of management.


  8. Helpful (2)

    A simple place with plenty of opportunity for growth.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative in San Antonio, TX
    Current Employee - Claims Representative in San Antonio, TX

    I have been working at SWBC full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    The company is still fairly small which enables an individual with an ambitious mindset to progress and advance.

    Cons

    The small call-center atmosphere provides an environment where gossip runs rampant. Many of the employees group together in their own cliques, leaving others who'd rather remain neutral, feeling misplaced. Some of the supervisors conduct themselves in an unprofessional manner.

    Advice to Management

    Straighten up or fly right.


  9. Portland Service Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SWBC

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Two businesses that were small businesses operating in the area for over 20 years were acquired in 2012. Management and core operations personnel remain and are moving the company forward through a significant growth phase. Great benefits, nice location, amazing support and direction from headquarters. Fun and hard working team of employees!!! Clean, comfortable secure office space with easy access to public transportation, mall and restaurants.

    Cons

    Parking spaces, while ample are very narrow.

    Advice to Management

    Some employees have asked for public transportation reimbursement.


  10. Helpful (5)

    Poor management.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX

    I worked at SWBC full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Benefits were great. They pay for your medical and dental which is nice. Holiday pay is nice. Hour lunches are cool

    Cons

    Never anytime off. HR is a nightmare. Be prepared to have someone micromanaging everything you do. Business attire is horrible in a call center. Parking sucks.

    Advice to Management

    Remember that everyone has a personal life. And not everyone has fancy cars and nice homes.


  11. Helpful (6)

    Liars

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head Quarters in San Antonio, TX
    Former Employee - Head Quarters in San Antonio, TX

    I worked at SWBC

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Time off when you need it. Yeah right. They lie to their employees.

    Cons

    If you take the time they allow, then you violate the attendance policy. No warning. Termination on the spot. I was fired after emergency surgery. Tricky company

    Advice to Management

    Follow through with fmla policy. Offer warnings before terminating an employee.



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