SYKES
2.6 of 5 253 reviews
www.sykes.com Tampa, FL 5000+ Employees

SYKES Reviews

Updated Apr 13, 2014
All Employees Current Employees Only

2.6 253 reviews

                             

54% Approve of the CEO

SYKES President, CEO, and Director Chuck Sykes

Chuck Sykes

(141 ratings)

43% of employees recommend this company to a friend
253 Employee Reviews
in

Review Highlights

Pros:
  • "Work from home opportunity that allows some flexibility"
    in 20 reviews
  • "Nice working environment;good career growth;convenient location;stable company"
    in 7 reviews
Cons:
  • "Sykes leadership team is out of touch with the call center world"
    in 10 reviews
  • "The newest organization structure has Alpine Access running the show"
    in 7 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
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  • Comp & Benefits
         
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  • Approves of CEO

 

Great company with little job security

Team Manager (Former Employee)
Bismarck, ND

I worked at SYKES full-time for less than a year

ProsI was promoted to manager at Sykes within three months, over dozens of more senior people. They recognize talent.

ConsSince the positions are contract, there is much uncertainty..

Advice to Senior ManagementNeed to increase job security for star employees, possibly offering relocation.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Working at Sykes

OMD Analyst (Current Employee)
Lakeland, FL

I have been working at SYKES full-time for more than 10 years

ProsI can honestly say that I have enjoyed the years I've spent working here. The people are great.

ConsMy job is being sent offshore.

Advice to Senior ManagementYou need a local connection for OMD to be most efficient.

Yes, I would recommend this company to a friend

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Experience at Syke

Customer Service Representative (Former Employee)
Bloomsburg, PA

I worked at SYKES full-time for less than a year

ProsCompany really works with you and will advance you if you work hard. worked with good people that were really helpful. No excuse not to succeed here if want to

ConsNone really hated to leave, but unfortunately had to relocate. No public transportation to get back and forth to work

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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  • Culture & Values
         
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Great place to work

Anonymous Employee (Former Employee)

I worked at SYKES full-time

Prosgood place to work at

Consmanagement sucks but its a good place

Yes, I would recommend this company to a friend

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It is what it is

Operations Management Desk Manager (Current Employee)
Lakeland, FL

I have been working at SYKES full-time for more than 8 years

ProsIf you work hard you can move up, however over the last 2 years the company has taken a very odd approach to operations. Great people at the mid-level and starting(agent) level. You get what you put in it with this company.

ConsSalary, not bad but could use improvement with the profits they are pushing

Advice to Senior ManagementLook at the people driving the business and reward those people

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Sykes call center industry

Anonymous Employee (Current Employee)

I have been working at SYKES full-time for more than 8 years

ProsReally good place to learn.

ConsNot many opportunities unless moving to other areas of expertise.

Yes, I would recommend this company to a friend

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2 people found this helpful  

A little bit more

Customer Service Agent, Technical Support (Current Employee)
Savannah, GA

I have been working at SYKES full-time for less than a year

Pros- no commute
- Encouraging work environment

Cons- VERY LOW PAY.
- Heavy tech requirements

Advice to Senior ManagementIncrease the base pay for these positions in order for the role to be attractive. As it stands no one can support a household with the current pay requirements.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Nice company!

Trainer (Former Employee)

I worked at SYKES full-time for more than a year

ProsPolicies are n place and they strive to continually improve processes

ConsToo much work for one person. Maybe a pay increase would be enough incentive. :)

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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a big jump from my previous job

Customer Service (Current Employee)
Makati City (Philippines)

I have been working at SYKES full-time for less than a year

Prosthe account i am in currently, is paying generous benefits, my take home pay is quire greater than my basic haha

Consit's hard to climb to a higher Tier, you would feel that they find ways to hinder that.

Advice to Senior Managementnothing in particular, nothing in particular

Yes, I would recommend this company to a friend

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Low Basic But High Benefits

Quality Coordinator (Former Employee)
Makati City (Philippines)

I worked at SYKES full-time for more than 5 years

ProsBenefits a good deal. Unused Leaves are convertible. Actual Net Pay is higher than the base salary.

ConsIf an account goes EOL (End of life), they could place you to another account but will not guarantee you the same post. Do not expect any severance pay either-

Yes, I would recommend this company to a friend

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SYKES – Why Work for Us?

For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… Full Overview

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