SYKES Reviews

Updated April 24, 2015
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2.6
564 Reviews
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
242 Ratings

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)

Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (2)

    Excellent growth opportunities for leading company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company truly provides a quality service to its clients and is seen as a leader in the field with growth around every corner. Their Sykes Home segment of the business has so much exciting potential and technological support. The more I learn, the more impressed I become. I personally am working for the best boss I've ever had in my [15yr+] career. I look at places like Discover that put so much emphasis and personality into their quality customer service and i LOVE knowing that I work for a company that makes that kind of thing possible for our impressive list of clients.

    As a corporate citizen, SYKES earns high marks with me. They have multiple initiatives for making a difference in peoples' lives both inside and outside the company (corporate Domestic Violence awareness campaigns, Veterans' support, Employee Relief Fund, local sites fundraising for local nonprofits, etc.) They are very LGBT supportive and work hard to create a workplace of true equals.

    Cons

    Lots of growth means lots of growing pains. Sometimes communication and technology bear the brunt of that. Patience and positive attitude go a long way in bridging those occasional gaps.

    Advice to Management

    Communication is key with change management issues. Engage, engage, engage! :)

  2. CSR II & OJT Trainer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV

    I worked at SYKES (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It gave me a new outlook on how call centers operate

    Cons

    The way in which they handled employees

  3. The experience was great and rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at SYKES full-time

    Pros

    Fun environment, good benefits, and the opportunity for growth.

    Cons

    The usual carpal tunnel syndrome and sitting for long periods.

    Advice to Management

    Try to find ways to reduce the turnover rate.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. I have been working at SYKES

    Pros

    Some flexibility but not as much as I would like. No commute, no clothes expense, no gas for vehicle and no wear/tear on car.

    Cons

    Learning there payroll and attendance methodology is very confusing and I have a background in this. additionally, there is not much attempt to clarify it. Finally, direct management over CCP's and team leads is not very good at notifying those affected about any changes that may be occurring. There is a breakdown in the system somewhere.

    Advice to Management

    Pay incentive pay raises.

    Better explanation of accounting and payroll systems.

    Better system for disseminating upcoming changes and or any other important notifications that need to go to agents.

  6. Team Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Saint Louis, MO
    Current Employee - Team Leader in Saint Louis, MO

    I have been working at SYKES full-time (More than 5 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    I have been working for SYKES for 5 years and I love it. It is such a blessing to be able to work from home for a company that puts people first,.

    Cons

    Pay raises would be nice. It is a great way to show your employees you value them.

    Advice to Management

    I do not have any advice for upper management.

  7. Helpful (1)

    Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Most of the senior leadership is fair and has a team player attitude. Sykes was very good about promoting from within the organization. The

    Cons

    Some senior leaders were allowed to conduct themselves in less than professional ways without repercussions. There was a noticeable amount of favoritism in the senior teams.

    Advice to Management

    Do a better job in recognizing the hard working CSR's and the team leaders especially for the vast amount of responsibilities they perform.

  8. Helpful (1)

    Great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Work from home is awesome

    Cons

    Unstability of accounts, they tend to close

  9. Recruiter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Flexibility in work schedules when needed

    Cons

    constant fire drills unknown week to week

    Advice to Management

    more communication from upper management is needed

  10. bilingual csr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES part-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Work from home. Pay per performance

    Cons

    Favoritism is obvious and some team leads are clueles

    Advice to Management

    Be more professional.

  11. Helpful (1)

    Facilitator

    Current Employee - Facilitator
    Current Employee - Facilitator

    I have been working at SYKES full-time (More than 3 years)

    Pros

    Flexible shifts, steady pay, opportunity for incentives and bonuses from both the client and for things like attendance and meeting metrics from the employer

    Cons

    limited growth opportunity, things change all the time which is typical for a call center, bad communication from top down

    Advice to Management

    be more transparent, listen to the client and listen to the employees

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