SYKES

  www.sykes.com
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SYKES Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

2.5 296 reviews

53% Approve of the CEO

SYKES President, CEO, and Director Chuck Sykes

Chuck Sykes

(159 ratings)

43% of employees recommend this company to a friend

Review Highlights

Pros
  • Work from home opportunity that allows some flexibility(in 22 reviews)

  • great benefits, gives consideration to undergraduates,good BPO company for starters, good working environment(in 12 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic(in 11 reviews)

  • Team managers are selected due to their stats, very poor management(in 8 reviews)

296 Employee Reviews
Relevance Date Rating
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    • Culture & Values
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    • Approves of CEO

     

    Do not overlook the ones that work hard to do their job right.

    Deposits (Former Employee) Wise, VA

    ProsThe people that work there are great most of the time. They really care for each other. Very involved in fund raisers to help cancer, diabetes etc.

    ConsInsurance was not that good.

    Advice to Senior ManagementMore advancements would be good.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    Best job I can ever obtain to establish a relationship developing a plan of action

    Customer Service Representative (Current Employee) Sumter, SC

    ProsGaining commitment with the customer leading to a suspension of my own values to isolate critical issues and represent business

    ConsI'm not a supervisor LOL

    Advice to Senior ManagementGive certificates or awards to the best employers

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Comp & Benefits
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    Great people

    Anonymous Employee (Former Employee)

    ProsGreat people, learned a lot of skills working with client.

    ConsCan be high intensity, but in the end it's worth it.

    Advice to Senior Managementn/a

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

     

    I feel very satisfied, rewarded, and even further educated due to my time spent working at Sykes.

    Customer Service Representative (Former Employee) Hays, KS

    ProsThe co-workers were always fun and helpful and it is always nice to have a computer always at/on hand when answering a call, helpful, in depth, and appropriate training, as well as a great database of information to draw from when on a call regarding nearly any problem a caller may have.

    ConsPoor hours, few directing supervisors, boring and empty working environment, which can cause a problem if you cannot find the information you are looking for relative to the caller's problem directly in the Sykes database and would like to speak to someone directly about it, (as getting support yourself by phone from a supervisor on one line while giving it to a caller on another line can get confusing really quick.)

    Advice to Senior ManagementFind ways to keep employees busy, give things to do on long waits (2 hours+) between calls, & find more efficient/less tedious ways to log them.

    Yes, I would recommend this company to a friend

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    • No Opinion of CEO

    1 person found this helpful  

    Disappointing

    Quality Manager (Former Employee) Spokane, WA

    ProsThe people I worked with had great dedication to the QA department

    ConsNo backing from upper management

    Advice to Senior ManagementListen.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Disapproves of CEO

    1 person found this helpful  

    If only there were good changes in the workplace, then maybe it would be tolerable.

    Customer Service Agent I (Former Employee) Fayetteville, NC

    ProsThe best thing I've enjoyed was having the chance to meet great friends that would end up being long lasting friends. At one point of my life, I've been a pushover and always let things go. This job did teach me to strengthen myself and to not let people walk all over me.

    ConsThere wasn't any stable leadership in the workplace. Managers constantly having "meetings" and never being around to help the CSR's. I didn't feel that the safety of the employees were a top priority to the managers. No leniency for people who have children and have emergencies. No chance to grow in that career due to favoritism. There is no professionalism, and on top of it all, even managers themselves don't follow the mission statement. I wanted to work at SYKES because of the mission statement, and I lost that interest after I immediately worked on the floor after training.

    Advice to Senior ManagementPlease stop hiring everyone! Hire those who would actually work hard and help the company grow. Please look closely at your managers because they are just doing whatever they please and not helping your CSR's. If you care about the company, care about your employees. Happy CSR's will bring better results in my opinion, and truthfully at this location, there isn't a single happy CSR. Pop in unannounced and see what its really like, go undercover in your locations. Have some leniency for those with children and those who are married to the military. If the management was different and if the managers actually followed the mission statement, I would have stayed a bit longer. I was one of the top people that did referrals in my team and the whole call center, give some rewards to those who go above and beyond for you. All I ask is to at least consider what I tell you, because most if not all former employees feel the same way I do.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Full of lies

    Anonymous Employee (Current Employee)

    ProsAt first a decent schedule with promises due to experience. Most of the TMs are ok

    ConsAMs who make it known who they like or dislike, horrible pay and benefits and broken promises

    Advice to Senior ManagementYou don't have enough time

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Okay

    Agent (Current Employee) Raleigh, NC

    ProsGuaranteed 40 hours a week.

    ConsNot enough pay for work required.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Approves of CEO

     

    Great Company with Great Values

    Anonymous Employee (Current Employee) Tampa, FL

    ProsSYKES is very involved in the community. They support many events in most of the communities they do business in. They treat employees well.

    ConsI've heard other employees complain about not getting raises in the past but that changed this year.

    Advice to Senior ManagementIt appears that the company is working hard to improve employee moral. Keep it up. It doesn't go unnoticed.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Positive

    Director (Current Employee) Tampa, FL

    ProsFlexible work environment
    Laid back culture

    ConsSiloed organization with difficulties working across the organization

    Advice to Senior ManagementBreak down the walls between organizations/functional areas

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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