SYKES Reviews

Updated June 30, 2015
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2.8
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
272 Ratings

Pros
  • its a work from home job so you don't spend money on gas or take out (in 28 reviews)

  • promote from within, salary, work environment (in 13 reviews)

Cons
  • what can you expect from a call center (in 13 reviews)

  • Upper management making high end dollars with little or no raises for those who are generating the business (in 11 reviews)

More Pros and Cons

657 Employee Reviews

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  1. Featured Review

    Helpful (9)

    Metrics Team Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Metrics Team Supervisor in Atlanta, GA
    Current Employee - Metrics Team Supervisor in Atlanta, GA

    I have been working at SYKES full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    working from home is a great experience I have been with sykes for 3 years now I enjoy my job immensely advancement opportunities are available all the time

    Cons

    no cons for me I love it here

    Advice to Management

    keep up the good work


  2. Payroll Officer

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Payroll Officer in Pocahontas, AR
    Current Employee - Payroll Officer in Pocahontas, AR

    I have been working at SYKES

    Pros

    Its a home job love being wih my family.

    Cons

    They pay you when they want not good to their employees


  3. Helpful (1)

    Sykes Enterprises Inc.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Auburndale, FL
    Former Employee - Customer Service Agent in Auburndale, FL

    I worked at SYKES (More than a year)

    Pros

    Easy employment, fairly simple job.

    Cons

    Not very good about approving time off.


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  5. A Great Place to work (Lakeland II)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trusted Advisor in Lakeland, FL
    Current Employee - Trusted Advisor in Lakeland, FL

    I have been working at SYKES

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I won't say it's perfect but there's absolutely chances to do better. For example the commissions and stuff It makes it a little bit better!

    Cons

    Having Net Rep tied to getting overtime. Net rep is something that the customer get a text about and it could have nothing to do with you. The customer might get another survey about someone else and you get it because the customer doesn't relalize.

    Advice to Management

    Upper Management is great... More worried about my TM and FSR's


  6. I worked at the Sykes call center that was an affiliate of Bank of America.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Sumter, SC
    Former Employee - Customer Service Representative in Sumter, SC

    I worked at SYKES full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The interview is done online. There is 8 weeks of training. It could be fun and informative if you have a great trainer. After 6 weeks of training, you get put in a team and your team leader helps you through OJT. Once on the floor, you get a team manager. Mine was awesome and a great motivator. She always encouraged us to be the best and was always helpful. The pay is above minimum wage and you do have insurance.
    Yes, you may have upset customers who will cuss you out. I always put the phone on mute and laugh because they can't see you. Please don't take it personal.
    You get a small 9% incentive for availability, handle time, and survey. I always had great surveys. If you cant get a TM to help, my coworkers helped out a lot
    On one of your breaks, read up. Info changes daily.
    The do have give a ways and our site donated a lot of money for local charities, which is awesome.

    Cons

    *Not enough pay.
               You get paid so little to do so much. The actual workers a BOC gets paid way more. I think we had the best and knowledgeable staff because the people who worked at the actual company NEVER knew the simplest tasks.
    *Technical Issues
                  I had to come in to work 30 minutes early to find a working computer. Some of my coworkers would saves seats for their friends and lie about the computers being broken. There was never a sign up saying the computers were down
    *Escalation
                 Some of them had the worst attitudes ever. They barely wanted to do their jobs and would look at you crazy or send you to someone else if you need help. One guy said I said mam too much (which is how we show respect in the south).
    *Promotion
                  Not much room for promotion. And if you want to move to a department that does double duty (blended) the extra $0.25 is not worth the headache.

    Advice to Management

    Pay more for blended workers. They do double duty.
    Make workers feel appreciate and not like prison inmates
    Allow people to take the vacation (unless it's a holiday or people put in a lot for that day) when they put in for it. I personally know someone who has worked there for two years and got their vacation denied every time.
    More pay overall
    Get reliable IT people. Not ones who sit around and get a free paycheck
    Talk to your workers. See about the issues they are having. Create a better work environment.
    Even though I no longer work there, I think is management took pride in their employees, it will be a little better place to work.

         A thank you can go a LONG way.


  7. New Day

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Bloomsburg, PA
    Current Employee - Account Manager in Bloomsburg, PA

    I have been working at SYKES full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I was lucky to move up quickly through out the company, within 3 years.

    Cons

    Currently I don't have any.

    Advice to Management

    None at this time.


  8. Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Flexibility and it is a pretty good place to work

    Cons

    Poor Pay and thats about it


  9. Great Place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Coach/Support in Fayetteville, NC
    Current Employee - Program Coach/Support in Fayetteville, NC

    I have been working at SYKES full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Can work from home, positive environment. Room to advance if you're willing to work for it.

    Cons

    Training for certain programs could be improved.

    Advice to Management

    Take care of your dedicated employees as they can make your job much easier.


  10. Helpful (2)

    Liked the job, not the management.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Great hours, constant overtime, in-depth training.

    Cons

    Terrible management, immature co-workers, drama.


  11. Helpful (1)

    Great advancement opportunities!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in Lakeland, FL
    Current Employee - Recruiter in Lakeland, FL

    I have been working at SYKES full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    As an employee for the last 3 years, I've had 4 promotions. Can't ask for much more than that.

    Cons

    Not many. Any job has difficulties. Sykes make managing those obstacles bearable.

    Advice to Management

    Keep doing what your doing. Listening to your employees has made this company what it is today.



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