SYKES Reviews

Updated July 29, 2015
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2.9
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
285 Ratings

Pros
  • its a work from home job so you don't spend money on gas or take out (in 28 reviews)

  • promote from within, salary, work environment (in 13 reviews)

Cons
  • what can you expect from a call center (in 13 reviews)

  • Upper management making high end dollars with little or no raises for those who are generating the business (in 11 reviews)

More Pros and Cons

693 Employee Reviews

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  1. Featured Review

    Helpful (11)

    Metrics Team Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Metrics Team Supervisor in Atlanta, GA
    Current Employee - Metrics Team Supervisor in Atlanta, GA

    I have been working at SYKES full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    working from home is a great experience I have been with sykes for 3 years now I enjoy my job immensely advancement opportunities are available all the time

    Cons

    no cons for me I love it here

    Advice to Management

    keep up the good work


  2. Great company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Subcontractor
    Current Employee - Marketing Subcontractor

    I have been working at SYKES

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great boss, good pay, fun and enlightening work. I would recommend this to anyone wanting extra money with skills in marketing, as it's a great community to be involved in and a great team to work with.

    Cons

    Working remote means less contact with the company, which is a bit sad. They are great, and I would love a full time gig with them.

    Advice to Management

    Have some internship opportunities for people interested in coming on a more permanent basis, it will help with hiring efforts in the future!


  3. Helpful (2)

    At Home Based Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES part-time

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    It isn't a bad job, the pay could be better, but, if you are in need of work fast and have bills to pay, it is an excellent way to get your feet wet in the field of customer service!

    Cons

    The pay rate is minimum wage in most instances, which is not very realistic when it comes down to make a living with such a bad economy. On the plus side, it is at home based so you do save on expenses.

    Advice to Management

    Increase the pay rate! If you pay the employees more, starting out at least $12 hr, then I believe you'd have greater success as a company as a whole


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Plenty of room for advancement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Fayetteville, NC
    Current Employee - Customer Service Representative in Fayetteville, NC

    I have been working at SYKES full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Full time positions , easy opportunity to move up quickly, good hours, stay focused on your money avoid the drama an shake the haters..EASY MONEY!!!

    Cons

    Not enough training you learn as you go, environment seems like adult high school, staff is some what unprofessional,

    Advice to Management

    Extend the classroom training, take the time to to listen to your employees because there are some of us that are truly there to work


  6. Sykes Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Houston, TX
    Current Employee - Customer Care Representative in Houston, TX

    I have been working at SYKES (More than a year)

    Pros

    Work from home with flexibility in hours and shifts.

    Cons

    Having to build a time bank to take time off that is not paid.


  7. Would still work there.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kingstree, SC
    Current Employee - Customer Service Representative in Kingstree, SC

    I have been working at SYKES (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pays real well and I did enjoy the type of work I was doing.

    Cons

    The job is stressful because of the work environment.


  8. Great company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Specialist/Team Leader in Dallas, TX
    Former Employee - Billing Specialist/Team Leader in Dallas, TX

    I worked at SYKES full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    If you work hard and play by the rules, there is room for rapid advancement. Not a lot of micro managing.

    Cons

    Sometimes changes in production are not given the chance to take full effect before another change is implemented.

    Advice to Management

    Overall, its a great company to work for and they want everyone to succeed.


  9. Customer Care Professional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Professional in Denver, CO
    Current Employee - Customer Care Professional in Denver, CO

    I have been working at SYKES

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Work at home. Good management & support. Positive attitudes. Limited benefits.

    Cons

    Low pay & raises. 15c for 3000 hrs. Not inline with national averages

    Advice to Management

    Average yr pay raise 3% for full time (2080 hrs), 15c for 3000 hrs is way below that.


  10. Customer Service rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Langhorne, PA
    Former Employee - Customer Service Representative in Langhorne, PA

    I worked at SYKES

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Training was adequate. Attitude was upbeat.

    Cons

    Minimal Pay. Can be very technical.


  11. Very professional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outbound Sales Agent in Eugene, OR
    Current Employee - Outbound Sales Agent in Eugene, OR

    I have been working at SYKES full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I enjoy the office setting they portray and the business casual look . The sales incentives and free prizes you can win . Etc plasma tv's and speaker systems . The chance to make really good money is there. At the AT&T side, just be persistent.

    Cons

    Angry customers and the fact that some employees have families and personal problems medical issues and may need to miss a day. They have a strict attendance policy.

    Advice to Management

    Give us more slack for family or sick time. We are human and there are hundreds of employees at that office.



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