SYKES Reviews

Updated August 30, 2015
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2.9
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
303 Ratings

Pros
  • its a work from home job so you don't spend money on gas or take out (in 28 reviews)

  • promote from within, salary, work environment (in 13 reviews)

Cons
  • what can you expect from a call center (in 13 reviews)

  • Upper management making high end dollars with little or no raises for those who are generating the business (in 11 reviews)

More Pros and Cons

741 Employee Reviews

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  1. Featured Review

    Helpful (15)

    Metrics Team Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Metrics Team Supervisor in Atlanta, GA
    Current Employee - Metrics Team Supervisor in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than 3 years)

    Pros

    working from home is a great experience I have been with sykes for 3 years now I enjoy my job immensely advancement opportunities are available all the time

    Cons

    no cons for me I love it here

    Advice to Management

    keep up the good work

    SYKES Response

    Aug 14, 2015 – Sr. Manager TA Marketing & Sourcing

    Thank you for sharing. It's individuals like you that make the company great.


  2. Helpful (1)

    Work at home

    Current Employee - Anonymous Employee in Spokane, WA
    Current Employee - Anonymous Employee in Spokane, WA

    I have been working at SYKES full-time (Less than a year)

    Pros

    It was great! I loved working there. Lots of support.

    Cons

    The pay could be better.


  3. Helpful (1)

    CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Vansant, VA
    Former Employee - Customer Service Representative in Vansant, VA

    I worked at SYKES (Less than a year)

    Pros

    Paycheck and hours. Flexibility.

    Cons

    This was a really good job.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Nice people but very low pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES full-time

    Pros

    The management team are nice, very helpful

    Cons

    Training seems like it's in the works. Learn a lot while on the job. Pay is very low.

    Advice to Management

    Have better pay increases, bonuses. Maybe have sick/vacation time more in line with regular corporate structure to compensate for such low pay


  6. Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bardstown, KY
    Former Employee - Customer Service Representative in Bardstown, KY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SYKES full-time (More than 3 years)

    Pros

    Schedules were flexible as long as it did not interfere with availability numbers for their client.

    Cons

    Management was not always available when you needed them. If their numbers were bad they would implement new policies. Policies were not consistent between managers/teams and could change at anytime.

    Advice to Management

    Be nice to your agents, they will work harder to get you your numbers. If you are nice to people and pay them a good wage they will stay. This will keep you from having to close sites because you can't keep them properly staffed.


  7. Nice to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Small teams, Family oriented, Friendly Team leads

    Cons

    Small pay, buy your own equipment to work there


  8. Accountant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounting Manager in Lake Mary, FL
    Former Employee - Accounting Manager in Lake Mary, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time (More than 3 years)

    Pros

    Very good company to work with

    Cons

    Company must improve on its employee benefits


  9. Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Fayetteville, NC
    Current Employee - Agent in Fayetteville, NC
    Recommends
    Positive Outlook

    I have been working at SYKES full-time (More than a year)

    Pros

    I Get To Help Customer And Resolve Their Issues They Call In About I Love Making Customers Happy && Doing Everything In My Best To Make The Customer Feel Comfortable.

    Cons

    Sometimes It Can Get A Little Stressful & Crazy But I Always Maintain A Smile And Be Professional


  10. Just started, but so far they have been very supportive.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Morristown, TN
    Current Employee - Customer Service Representative in Morristown, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Family like atmosphere, great support. They have high energy which is something I've always had but never seemed to be able to use it with any other job.

    Cons

    None so far. First calls are scary, no lie to tell I cried. But that's because I panicked. Everyone was around to help me and checked on me multiple times.

    Advice to Management

    Yall are doing great!


  11. Decent for starters, needs much to be desired.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Fayetteville, NC
    Former Employee - Customer Service Agent in Fayetteville, NC

    Pros

    Nice building, and entry level pay and benefit package

    Cons

    Lots of unprofessionalism, cronyism, and people dressed way out of the dress code. Sometimes it felt like I was at a sports bar or club and not work.



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