SYKES
2.6 of 5 287 reviews
www.sykes.com Tampa, FL 5000+ Employees

SYKES Reviews

Updated Jul 5, 2014
All Employees Current Employees Only

2.6 287 reviews

                             

54% Approve of the CEO

SYKES President, CEO, and Director Chuck Sykes

Chuck Sykes

(155 ratings)

43% of employees recommend this company to a friend
287 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Work from home opportunity that allows some flexibility"
    in 22 reviews
  • "great benefits, gives consideration to undergraduates,good BPO company for starters, good working environment"
    in 12 reviews
Cons:
  • "It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic"
    in 10 reviews
  • "The turn over rate is horrible since they will hire anyone"
    in 5 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Best job I can ever obtain to establish a relationship developing a plan of action

    Customer Service Representative (Current Employee)
    Sumter, SC

    ProsGaining commitment with the customer leading to a suspension of my own values to isolate critical issues and represent business

    ConsI'm not a supervisor LOL

    Advice to Senior ManagementGive certificates or awards to the best employers

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Comp & Benefits
           
    • Career Opportunities
           
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    Great people

    Anonymous Employee (Former Employee)

    ProsGreat people, learned a lot of skills working with client.

    ConsCan be high intensity, but in the end it's worth it.

    Advice to Senior Managementn/a

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    I feel very satisfied, rewarded, and even further educated due to my time spent working at Sykes.

    Customer Service Representative (Former Employee)
    Hays, KS

    ProsThe co-workers were always fun and helpful and it is always nice to have a computer always at/on hand when answering a call, helpful, in depth, and appropriate training, as well as a great database of information to draw from when on a call regarding nearly any problem a caller may have.

    ConsPoor hours, few directing supervisors, boring and empty working environment, which can cause a problem if you cannot find the information you are looking for relative to the caller's problem directly in the Sykes database and would like to speak to someone directly about it, (as getting support yourself by phone from a supervisor on one line while giving it to a caller on another line can get confusing really quick.)

    Advice to Senior ManagementFind ways to keep employees busy, give things to do on long waits (2 hours+) between calls, & find more efficient/less tedious ways to log them.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Great Company with Great Values

    Anonymous Employee (Current Employee)
    Tampa, FL

    ProsSYKES is very involved in the community. They support many events in most of the communities they do business in. They treat employees well.

    ConsI've heard other employees complain about not getting raises in the past but that changed this year.

    Advice to Senior ManagementIt appears that the company is working hard to improve employee moral. Keep it up. It doesn't go unnoticed.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    Okay

    Agent (Current Employee)
    Raleigh, NC

    ProsGuaranteed 40 hours a week.

    ConsNot enough pay for work required.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    1 person found this helpful  

    Full of lies

    Anonymous Employee (Current Employee)

    ProsAt first a decent schedule with promises due to experience. Most of the TMs are ok

    ConsAMs who make it known who they like or dislike, horrible pay and benefits and broken promises

    Advice to Senior ManagementYou don't have enough time

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    1 person found this helpful  

    Positive

    Director (Current Employee)
    Tampa, FL

    ProsFlexible work environment
    Laid back culture

    ConsSiloed organization with difficulties working across the organization

    Advice to Senior ManagementBreak down the walls between organizations/functional areas

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    The opposite of the dream they sell you in the training class.

    Anonymous Employee (Current Employee)

    ProsFull time and part time opportunities but it contradicts with the cons of being at this job. Get hired at your own risk.

    ConsDo not consider this a permanent job. It is not what they make it seem. Lies about easy advancement. They teach you the job but it's still wrong... I can go all day but it's not worth it..

    Advice to Senior ManagementNo thank you.

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Hectic

    Anonymous Employee (Current Employee)
    Louisville, KY

    Prosvery performance oriented. Lots of employee engagement activities.

    Consnot a lot of local support or opportunities for growth unless you wanted to transfer to other sites.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Sucks !!

    Anonymous Employee (Current Employee)

    ProsSit down
    Down Time
    In the mall

    ConsLow pay
    Harrassment
    No help
    One pay raise

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SYKES – Why Work for Us?

For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, they have also been creating gratifying jobs… Full Overview

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