SYKES Reviews

Updated April 27, 2015
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2.6
567 Reviews
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
242 Ratings

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)

Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    Helpful (2)

    Excellent growth opportunities for leading company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company truly provides a quality service to its clients and is seen as a leader in the field with growth around every corner. Their Sykes Home segment of the business has so much exciting potential and technological support. The more I learn, the more impressed I become. I personally am working for the best boss I've ever had in my [15yr+] career. I look at places like Discover that put so much emphasis and personality into their quality customer service and i LOVE knowing that I work for a company that makes that kind of thing possible for our impressive list of clients.

    As a corporate citizen, SYKES earns high marks with me. They have multiple initiatives for making a difference in peoples' lives both inside and outside the company (corporate Domestic Violence awareness campaigns, Veterans' support, Employee Relief Fund, local sites fundraising for local nonprofits, etc.) They are very LGBT supportive and work hard to create a workplace of true equals.

    Cons

    Lots of growth means lots of growing pains. Sometimes communication and technology bear the brunt of that. Patience and positive attitude go a long way in bridging those occasional gaps.

    Advice to Management

    Communication is key with change management issues. Engage, engage, engage! :)

  2. Helpful (1)

    Customer Care Professional work from home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great bunch of people to work with! Most of the leadership is friendly, approachable, helpful, and truly concerned about my development. Even though you are working from home, the ease with which you can reach out to others still let's you know you are a part of a team.

    Cons

    Pay should definitely be higher for the tasks we are required to perform daily.

    Advice to Management

    To the good ones: Continue to lead by example and be great motivators.

  3. Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This company is driven by providing quality service to our clients and their customers, and strives to be an inspiring place for its employees to learn and grow. I personally love to hear our CEO speak publicly about how important his employees are to him. I also love that our company can give our agent employees looking to work from home that opportunity. This is very innovative in the call center industry.

    Cons

    As a global company we have grown tremendously over the past 5 years. Because of this fast growth we have experienced some growing pains in some areas such as systems integration. On the positive side, the company acknowledges these opportunities for improvement and is actively working in these areas.

    Advice to Management

    Continue with the clear and open communications with employees around the opportunities for improvement and what the company is doing to make improvements.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. CSR II & OJT Trainer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV

    I worked at SYKES (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It gave me a new outlook on how call centers operate

    Cons

    The way in which they handled employees

  6. The experience was great and rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at SYKES full-time

    Pros

    Fun environment, good benefits, and the opportunity for growth.

    Cons

    The usual carpal tunnel syndrome and sitting for long periods.

    Advice to Management

    Try to find ways to reduce the turnover rate.

  7. I have been working at SYKES

    Pros

    Some flexibility but not as much as I would like. No commute, no clothes expense, no gas for vehicle and no wear/tear on car.

    Cons

    Learning there payroll and attendance methodology is very confusing and I have a background in this. additionally, there is not much attempt to clarify it. Finally, direct management over CCP's and team leads is not very good at notifying those affected about any changes that may be occurring. There is a breakdown in the system somewhere.

    Advice to Management

    Pay incentive pay raises.

    Better explanation of accounting and payroll systems.

    Better system for disseminating upcoming changes and or any other important notifications that need to go to agents.

  8. Team Supervisor

    Current Employee - Team Manager in Jacksonville, FL
    Current Employee - Team Manager in Jacksonville, FL

    I have been working at SYKES full-time (More than a year)

    Pros

    People First company Sykes Home

    Cons

    Motivates even when times are rough.

  9. Helpful (2)

    Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Most of the senior leadership is fair and has a team player attitude. Sykes was very good about promoting from within the organization. The

    Cons

    Some senior leaders were allowed to conduct themselves in less than professional ways without repercussions. There was a noticeable amount of favoritism in the senior teams.

    Advice to Management

    Do a better job in recognizing the hard working CSR's and the team leaders especially for the vast amount of responsibilities they perform.

  10. Team Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader in Saint Louis, MO
    Current Employee - Team Leader in Saint Louis, MO

    I have been working at SYKES full-time (More than 5 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    I have been working for SYKES for 5 years and I love it. It is such a blessing to be able to work from home for a company that puts people first,.

    Cons

    Pay raises would be nice. It is a great way to show your employees you value them.

    Advice to Management

    I do not have any advice for upper management.

  11. Helpful (1)

    Great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Work from home is awesome

    Cons

    Unstability of accounts, they tend to close

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