SYKES Reviews

Updated August 23, 2015
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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
67 Ratings

Pros
  • its a work from home job so you don't spend money on gas or take out (in 28 reviews)

  • promote from within, salary, work environment (in 13 reviews)

Cons
  • what can you expect from a call center (in 13 reviews)

  • Upper management making high end dollars with little or no raises for those who are generating the business (in 11 reviews)

More Pros and Cons

135 Employee Reviews

Sort: Popular Rating Date
  1. Technical Support Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - At Home Customer Service Representative in Augusta, GA
    Former Employee - At Home Customer Service Representative in Augusta, GA
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great Company good to employees and great training.

    Cons

    I really don't have nothing bad to say about the company.

    Advice to Management

    Great training program and staff members.


  2. WFM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Manhattan, KS
    Former Employee - Anonymous Employee in Manhattan, KS
    Recommends
    Neutral Outlook

    I worked at SYKES full-time (More than 3 years)

    Pros

    Enjoyed challenge of balancing the right staffing levels with meeting the service level agreements.

    Cons

    Some team centers were less willing to work with WFM to meet the overall objectives of the company.

    Advice to Management

    Educate local management on needs of company while balancing employee relations can be improved.


  3. Good paying job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller in Chavies, KY
    Former Employee - Bank Teller in Chavies, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES part-time (More than a year)

    Pros

    The pay was good. They weren't strict on attendance. They were very understanding. They hire anyone who can pass a drug test and has a GED or high school diploma.

    Cons

    Th y expect unrealistic expectations when it comes to customer feedback.

    Advice to Management

    Great work

    SYKES Response

    Aug 14, 2015 – Sr. Manager TA Marketing & Sourcing

    Thank you for your comments. Every bit of feedback helps to continue to improve our employees' experiences.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    For start to work SSC

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES (More than 3 years)

    Pros

    Good to start to work in SSC

    Cons

    Low life balance, low salary.


  6. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in Malvern, AR
    Current Employee - Team Manager in Malvern, AR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SYKES (More than 3 years)

    Pros

    place money hours people drive

    Cons

    stress bosses stress stress stress

    Advice to Management

    better schedules


  7. Ready to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outgoing in Fayetteville, NC
    Current Employee - Outgoing in Fayetteville, NC
    Recommends
    Positive Outlook

    I have been working at SYKES full-time (More than 5 years)

    Pros

    Get to interact with new people

    Cons

    He said she said gossip

    Advice to Management

    Promotions


  8. Helpful (1)

    Plenty of room for advancement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Fayetteville, NC
    Current Employee - Customer Service Representative in Fayetteville, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Full time positions , easy opportunity to move up quickly, good hours, stay focused on your money avoid the drama an shake the haters..EASY MONEY!!!

    Cons

    Not enough training you learn as you go, environment seems like adult high school, staff is some what unprofessional,

    Advice to Management

    Extend the classroom training, take the time to to listen to your employees because there are some of us that are truly there to work


  9. Helpful (1)

    Would still work there.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kingstree, SC
    Current Employee - Customer Service Representative in Kingstree, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES (Less than a year)

    Pros

    Pays real well and I did enjoy the type of work I was doing.

    Cons

    The job is stressful because of the work environment.


  10. Helpful (1)

    Customer Care Professional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Professional in Denver, CO
    Current Employee - Customer Care Professional in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Work at home. Good management & support. Positive attitudes. Limited benefits.

    Cons

    Low pay & raises. 15c for 3000 hrs. Not inline with national averages

    Advice to Management

    Average yr pay raise 3% for full time (2080 hrs), 15c for 3000 hrs is way below that.


  11. Helpful (2)

    Customer Service rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Langhorne, PA
    Former Employee - Customer Service Representative in Langhorne, PA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Training was adequate. Attitude was upbeat.

    Cons

    Minimal Pay. Can be very technical.



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