SYKES Reviews

Updated September 19, 2014
Updated September 19, 2014
336 Reviews
2.2
336 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
179 Ratings

Review Highlights

Pros
  • Work from home opportunity that allows some flexibility (in 19 reviews)

  • great benefits, gives consideration to undergraduates,good BPO company for starters, good working environment (in 12 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 11 reviews)

  • Team managers are selected due to their stats, very poor management (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rsd  in  Kingstree, SC
    Former Employee - Rsd in Kingstree, SC

    I worked at SYKES full-time for more than a year

    Pros

    work with you on your hours, and lots of schedules to choose from.

    Cons

    with lots of shifts its lots of employees its hard to get good shifts.

    Advice to ManagementAdvice

    More Weekends off shifts

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Better

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Sykes is very nice in culture, have abundant benefits and a better management.

    Cons

    On this part, Sykes has a low salary rate compared to others.

  3.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time for more than 3 years

    Pros

    Worked for 4+ years. Great growth from within

    Cons

    None to mention. Worked there many years ago

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    EXCELLENT!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  London, ON (Canada)
    Current Employee - Customer Service Representative in London, ON (Canada)

    I have been working at SYKES full-time for more than 10 years

    Pros

    Company profit sharing, decent pay for the job, company picnics & Christmas Parties as well as monthly incentives. There is so much support for you as an employee & they respect you as a person! THIS IS NOT A SALES CALL CENTRE! Everyone is like family! I have worked here for 11 years and have loved each & every moment of my time with them!

    Cons

    None at this moment :)

    Advice to ManagementAdvice

    Worker harder at getting good paying contracts! We need to focus on customer service & less on ASA, AHT etc.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sykes Team Manager  in  Malvern, AR
    Current Employee - Sykes Team Manager in Malvern, AR

    I have been working at SYKES full-time for more than 3 years

    Pros

    The career here is great it's easy to move up and a great place to get your foot in the door for a better career.

    Cons

    The only downside would be if you have to travel.

    Advice to ManagementAdvice

    Keep doing what you are doing.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    SYKES is a wonderful place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time for more than 10 years

    Pros

    There is stability and leadership is honest. I appreciate the PRIDE values of the Company, and SYKES tries very hard to please and delivery to its clients. I'm proud to work at SYKES.

    Cons

    Sometimes the type of industry is very stressful. It is a fast-paced, people-intensive business which is challenging. Not everyone is cut for the industry, but that applies to similar companies.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Excellent workplace and very friendly staff and workmates.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support  in  Cebu City (Philippines)
    Former Employee - Technical Support in Cebu City (Philippines)

    I worked at SYKES full-time for less than a year

    Pros

    Follows the labor laws. Knows how to deal with their employees in a proper manner. Has approachable and helpful team leads.

    Cons

    Some people are arrogant. Some team leads are conceited and don't know how to deal with agents in the workfield.

    Advice to ManagementAdvice

    Keep up the excellent service.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    My experience with Sykes is remarkable and wonderful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent  in  Manila, Manila (Philippines)
    Former Employee - Customer Service Agent in Manila, Manila (Philippines)

    I worked at SYKES full-time for less than a year

    Pros

    Very accommodating staff from hiring until you graduate from English 101 and Product training. As soon as you're on the floor, Team Leaders, Coaches are approachable. Of course, they just have to see in you a good disposition.

    Cons

    None that I can share, cause it was a short stay and I regretted leaving the company for reasons that are unavoidable.

    Advice to ManagementAdvice

    I hope that BPOs or the call center industry would be fair enough to hire employees who have children with special needs, somehow grant them leniency in time schedules, see to it that the reason we have for working are our special children.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Communications Specialist  in  Quezon City, National Capital Region (Philippines)
    Current Employee - Marketing Communications Specialist in Quezon City, National Capital Region (Philippines)

    I have been working at SYKES full-time for less than a year

    Pros

    high salary plus other benefits and incentives, health card within one month, good working environment and great shifting hours

    Cons

    none so far, try to apply and see for yourself!

    Advice to ManagementAdvice

    none.none.none.none.none

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    GREAT!!!!
    It was indeed a very good and great experience working with SYKES, the company as a whole is a great .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Quezon City, National Capital Region (Philippines)
    Former Employee - Customer Service Representative in Quezon City, National Capital Region (Philippines)

    I worked at SYKES full-time for more than a year

    Pros

    The management are so PRO employees and also no politics around the production floor. benefits wise for the employees, employees are well compensated as to what they work for.

    Cons

    I don't see any downside during the time I work with them.

    Advice to ManagementAdvice

    More programs for employees and continue to expand your business. More power to SYKES....

    Recommends
    Positive Outlook
    Approves of CEO

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