SYKES

  www.sykes.com
  www.sykes.com

SYKES Reviews

Updated December 16, 2014
Updated December 16, 2014
376 Reviews
2.2
376 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
205 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Terrible

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    There are no pros to this job.

    Cons

    This is a thankless job. Dealing with people and there horrible attitudes is no fun especially if you are not a people person.

  2. 2 people found this helpful  

    Miserable backstabbing production support department.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Production Support in Tampa, FL
    Current Employee - Production Support in Tampa, FL

    I have been working at SYKES full-time (less than an year)

    Pros

    None. Not one thing that would have kept me there.

    Cons

    Backstabbing, politics, one upping, management that ignores problems. They do not care about your health or the hours they make you work.

    Advice to ManagementAdvice

    Your middle management in IT needs to be replaced.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Mediocre at Best

    • Senior Management
    • Career Opportunities
    Former Employee - Minion in Lakeland, FL
    Former Employee - Minion in Lakeland, FL

    I worked at SYKES full-time (more than an year)

    Pros

    Very few pros - Location
    Experience gained

    Cons

    I could write a book about all of the cons!!! Decisions made based on perceptions, feelings, gossip, and "noise" not made with facts, forethought, or sound judgement.

    Advice to ManagementAdvice

    Get or together and stop letting great talent get away. Your teams and coworkers don't trust you.

    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Never again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bilingual Customer Service Representative in Rosario, Santa Fe (Argentina)
    Former Employee - Bilingual Customer Service Representative in Rosario, Santa Fe (Argentina)

    I worked at SYKES full-time (more than an year)

    Pros

    Pros? What's that at Sykes?

    Cons

    The corporate culture is based on intimidation and unfriendly manners. You won't learn much, there's basically no training and the leadership is nonexistent: your immediate superiors are basically there because they're somebody-more-superior's friend.

    Advice to ManagementAdvice

    Go get some managerial qualifications and some ethics and then come back to business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    So so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager
    Current Employee - IT Manager

    I have been working at SYKES full-time (more than 8 years)

    Pros

    Great job for Customer Service reps who are looking for experience in the industry as well as people who want to advance their career. Sykes does promote from within so you can learn as much as you can from the various training and opportunities offered.

    Cons

    Once you reach management level, your job security if pretty much out the window. The company says they strive to promote from within etc. however, when people who have been with the company for a while reach a certain level and are seen as invaluable because of another company acquisition, they aren't considered important anymore regardless of how long they have been with the company.

    So, if you do strive for management, know that once you get there, your time with Sykes is limited regardless of your performance because the "new" company will be considered the golden children until the next acquisition. Lay offs are the norm now for management. Who wants to work for a company like that? Not me, which is why I have my resume out.

    Advice to ManagementAdvice

    Appreciate the people you have and stop making every new company you acquire and the people from that company the preferred ones. Treat everyone within the organization within respect and do a better job of communicating why all the lay offs happen.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    not a good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent in Malvern, AR
    Former Employee - Call Center Agent in Malvern, AR

    I worked at SYKES full-time (more than an year)

    Pros

    was a it down job while i was pregnant and could not be on my feet

    Cons

    they push you to get people off the phone as fast as you can and don't care if you actually fix the callers issue. they have gone thru over half of the work force in my area and do not rehire if you are fired/quit.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 5 people found this helpful  

    Sykes retention agent for At&t

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Lakeland, FL
    Former Employee - Customer Service Representative in Lakeland, FL

    I worked at SYKES full-time (less than an year)

    Pros

    Great for networking for other jobs in the future. Since most people that work there are always looking for new employment opportunities they share other job openings for other companies

    Cons

    Totally filled with drama and no one ever knows what they are doing as far as management and Human Resources goes

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Negative reviews understate mismanagement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at SYKES part-time (more than 3 years)

    Pros

    Work at home with flexible hours

    Cons

    Tons of unpaid work time is fertile ground for lawsuits.
    Metrics are a disservice to Sykes' clients because they do not measure performance.
    Frequent technical problems are always blamed on CSRs,
    Training is inadequate and sometimes wrong. CSRs who cannot learn independently get fired.
    CSRs cannot access necessary tools and databases due to Sykes mismanagement.
    Team leads do not support CSRs because they are abused even worse.
    Promises are worthless. They tell CSRs what they want to hear, then do what management wants..
    CSRs are not allowed to talk to each other, management, nor HR.
    Destruction of evidence -- they delete chat logs and emails showing company misconduct. Copy-and-paste is disabled.

    Advice to ManagementAdvice

    They won't listen. The only ways to get through are lawsuits, Dept of Labor regulation, and maybe competition.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Aweful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    I work in malvern. Nothing good. This company is the worst. For the love of god don't do it.

    Cons

    No respect. No one follows through with what the say. Really bad upper management.

    Advice to ManagementAdvice

    Get you stuff together

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Lakeland, FL
    Former Employee - Customer Service in Lakeland, FL

    I worked at SYKES full-time (more than an year)

    Pros

    there are none this is like the worst company ever

    Cons

    they steal money out of your pay checks

    Advice to ManagementAdvice

    get it together

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Work at SYKES? Share Your Experiences

SYKES

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.