SYKES Reviews

Updated July 3, 2015
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659 Employee Reviews

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  1. Former employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The best reason for working at Sykes was location. Not many jobs in lakeland, fl but Sykes has a commutable location

    Cons

    Its sad to say, this company cater's to very uneducated people. The employees are extremely ghetto, ignorant and rude. Management requires high school diploma and higher but I know people personally that don't have that and somehow manage to obtain employment

    Advice to Management

    Management, there are so many things I could critize and critique. In my professional experience its mainly about who you know, not what you know.


  2. Your employees are as happy as you want them to be.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Heath Net Customer Service Representative in Lakeland, FL
    Current Employee - Heath Net Customer Service Representative in Lakeland, FL

    I have been working at SYKES full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It's a nice place to work at if you have the patience to deal with unprofessional managers. Good income, plus incentives.

    Cons

    No pay raise, health plan is too expensive, managers don't have a clue about what they're doing, too many side rules that are not in the employee handbook, no room for improvement.

    Advice to Management

    This review is based off the Lakeland 1 site.

    There's too much micro managing going on, and employees are being forced to work in an unprofessional environment. Never, have I worked in a company where my superiors did not know to do the work at hand. Your "TM's" need to be retrained.


  3. Inbound Call Center Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Sales Agent in Lakeland, FL
    Former Employee - Inbound Sales Agent in Lakeland, FL

    I worked at SYKES full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    No outbound calls, relaxed atmosphere, can accumulate paid time off, very relaxed policy on tardies/absences

    Cons

    Pay is minimal, no raises, deal with angry callers everyday

    Advice to Management

    Stop gossiping about your own employees (what's the point of having an "Open Door Policy" then?). Give raises, not balloons!


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  5. Helpful (1)

    Customer rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at SYKES

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    NONE ! only thing i can say is i had a good TL

    Cons

    EVERYTHING! so unorganized. dont work here unless you want to be a slave and mistreated. they dont care about anyone but themselves not the employees. im telling you now DONT DO IT !

    Advice to Management

    treat your employees better!!! why would someone want to work for a company that doesnt motivate them and could give two craps about whether or not you there or not .


  6. Aweful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative, Team Lead in Malvern, AR
    Former Employee - Customer Service Representative, Team Lead in Malvern, AR

    I worked at SYKES full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The money was alright. But I have to say, you worked for every last cent like a dog. Not that the labor was hard, but management rode you like a dog.

    Cons

    The benefits were horrid. The management was poorly chosen. Nothing good to say at all about this company in all honesty. I was a csr and a team manager.


  7. Customer service agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Sumter, SC
    Current Employee - Customer Service Agent in Sumter, SC

    I have been working at SYKES full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    The money is good, most of the agents are nice and make the job fun, prizes, giveaways.

    Cons

    Some management and trainers are rude and unprofessional. They talk to you any way they want. OJT coaches are rude and don't help you like they should the three weeks you're with them. You'll get paid for training which is basically sitting six weeks wasting time but when you hit the floor you're not going to know but about 40% of what you should.

    Advice to Management

    Be nicer and more professional, stop doing the buddy system when it comes to firing people because some people actually need their jobs, and stop promoting people just because they have sex with you.


  8. csr

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Malvern, AR
    Current Employee - Anonymous Employee in Malvern, AR

    I have been working at SYKES full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Can't think of any.

    Cons

    Management degrades you, treats you like you are trash. Instead of building you up and showing you how to succeed they attend to do the opposite. I used to love working for this company but every since they have started selling uverse it's has went down hill fast.

    Advice to Management

    Treat your employees better.


  9. The management requires that the agents lie to the customer/client.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Milton-Freewater, OR
    Former Employee - Customer Service Representative in Milton-Freewater, OR

    I worked at SYKES full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Consistent employment, limited physical job requirements (i.e., sit in a cubicle all day and answer calls), do exactly what you are told and you will do fine (i.e., intelligence, thinking, problem solving not required for job).

    Cons

    No independent thinking or problem solving on your own is allowed (i.e., they have "runners" who actually tell you what to do, and they prefer that the "runners" -CAAT agents- figure out any and all problems for you). Management is too negative in treatment of their employees (i.e., senior mgmt told me that it was okay for me to lie to the customer, and that they preferred to induce a spy-vs.-spy environment where fellow employees are encouraged and rewarded for becoming informants on other employees).

    Advice to Management

    Impossible. It has been tried. Employees cannot advise Sykes management of anything, as management's main goal is to please the "client" (business that contracted Sykes to do 3rd party work for them), and view Sykes employees as expendable and replaceable - management would rather do that than change mgmt style/methods.


  10. Helpful (1)

    Customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at SYKES

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None : I have nothing good to say about this company !

    Cons

    Unfair everything , horrible environment.

    Advice to Management

    Close the place down . Start care and respect him your employees more .


  11. do not work here

    Former Employee - Customer Service Representative in Fayetteville, NC
    Former Employee - Customer Service Representative in Fayetteville, NC

    I worked at SYKES (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None benefits were horrible pay wasn't decent they only pay 9 dollars a hour.

    Cons

    Everything you could think of !

    Advice to Management

    Be mindful of those you hire they reflect your business.



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