SYKES

www.sykes.com

SYKES Reviews

Updated January 29, 2015
Updated January 29, 2015
403 Reviews
2.3
403 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
216 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company with great leadership and wonderful people - Allows you to grow!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Tampa, FL
    Current Employee - Anonymous in Tampa, FL

    I have been working at SYKES full-time (less than a year)

    Pros

    I love my job and the work I do. The team is great. I cannot say enough about the people - they are wonderful in so many ways: smart, hardworking, honest. Company leadership has solid plans for growth and they invest in their people! What's not to love?

    Cons

    I am a tough "grader," but I honestly cannot find anything that is lacking.

    Advice to ManagementAdvice

    Keep doing what you are doing. It is obvious that you care.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Chavies, KY
    Former Employee - Customer Service Representative in Chavies, KY

    I worked at SYKES part-time (less than a year)

    Pros

    Health issuance, flexible work hours, easy work.

    Cons

    Location, a lot of traffic

    Recommends
    Positive Outlook
  3. 1 person found this helpful  

    If you are thinking about a possible opportunity here - DON"T

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AT&T Sale and Service Agent in Lakeland, FL
    Current Employee - AT&T Sale and Service Agent in Lakeland, FL

    I have been working at SYKES full-time (more than a year)

    Pros

    The building is new and very nice
     (Lakeland II)

    Cons

    Management is AWFUL, there is drug use on site,very unprofessional, fraud, drama, high school all over again, their attrition is awful, its a wonder that the place is still standing.
     (Lakeland II)

    Advice to ManagementAdvice

    Burn it to the GROUND - ! If you want quality work - hire quality people and PAY THEM what they are worth.
     (Lakeland II)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Good learning experience, but oftentimes frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruitment Specialist in San Jose, San Jose (Costa Rica)
    Current Employee - Recruitment Specialist in San Jose, San Jose (Costa Rica)

    I have been working at SYKES full-time (more than a year)

    Pros

    People are extremely friendly.
    The Communications department does their best to make the environment as enjoyable as possible with contests, activities and special treats.
    Managers understand there must be a work-life balance, and they will help out with any schedule accommodations for study reasons.
    Great importance is given to education and personal development through language and Cisco courses, as well as career path options within the company itself.

    Cons

    Communication between departments and between managers and employees is lacking. Information is improperly compartmentalized sometimes, which leads to surprises and emergencies.
    The company philosophy struggles between aiming for quality or quantity when it comes to the recruiting process.
    While the benefit package has been growing, the salary is lagging behind other companies in the same field.

    Advice to ManagementAdvice

    Focus more on hiring quality employees than simply mass hiring. This will help slow down attrition rate.

    Recommends
    Negative Outlook
  6.  

    Assist mobile customers with accounts.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Little Rock, AR
    Current Employee - Customer Service Representative in Little Rock, AR

    I have been working at SYKES full-time (less than a year)

    Pros

    Great bonuses just take a while to get them

    Cons

    Gets repatitive and hold quick

    Advice to ManagementAdvice

    Have weekly challenges

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    We all wanted Out!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center for Ally Bank in Tampa, FL
    Former Employee - Call Center for Ally Bank in Tampa, FL

    I worked at SYKES

    Pros

    Sykes will probably hire you. They have few standards and need bodies to replace those that leave constantly.

    Cons

    Low pay
    Negative atmosphere
    No room for growth
    Everyone is looking for a different job because one mistake and they threaten to fire you. Very low pay for extreme responsibilities . Very stressful environment .

    Advice to ManagementAdvice

    Higher pay
    Realistic Pay increases for good work
    You are working with human beings treat them better.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    If you know the right people, you can move up quickly but don't expect decent pay or benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Staff in Lakeland, FL
    Current Employee - Support Staff in Lakeland, FL

    I have been working at SYKES

    Pros

    Flexibility, freedom once promoted, easy job, mostly nice people.

    Cons

    Terrible pay and benefits, won't pay deserved salary for qualified employees, would rather save money and hire someone less qualified.

    Advice to ManagementAdvice

    You get what you pay for.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Recommend fully

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tier One Tech Support in West Pasco, WA
    Current Employee - Tier One Tech Support in West Pasco, WA

    I have been working at SYKES

    Pros

    Easy to get full time, overtime offered, great managers (coaches). Very flexible, works with you in emergencies, offers benefits at low cost. Working from home is amazing.

    Cons

    Vision benefits are a little hard to use. Computer I was sent is a little wonky at times
    Pay should be based on state. I only get a little less than $.50 cents more a hour then min wage making $10 a hour but others in other states make a few dollars more than min wage so $10 is a better pay for them than for me .

    Advice to ManagementAdvice

    Train a bit longer and jeep updated materials

    Recommends
    Positive Outlook
    Approves of CEO
  10. 3 people found this helpful  

    Typical big business that doesn't care about its employees

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES (more than 8 years)

    Pros

    you may get lucky enough to work with a good group of people.

    Cons

    low pay, bad benefits, and they will screw you out of anything possible

    Doesn't Recommend
  11.  

    Seemed perfect at first....

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Pros

    Work from home
    Ability to pick schedule

    Cons

    Poor training
    We were constantly told "oh that's old, don't worry about" after we had went over material, to only be given current information the day before we went live on phones

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