SYKES Reviews

Updated April 20, 2015
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Employee Reviews

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  1. Recruiter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Flexibility in work schedules when needed

    Cons

    constant fire drills unknown week to week

    Advice to Management

    more communication from upper management is needed

  2. Sales and service rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Incentives, some managers, some people

    Cons

    Transitioning from strictly customer service to sales and having your job depend on a quota and they tell you all you have to do is offer but meet a sales goal.

    Advice to Management

    Go back to customer service and people would not quit

  3. Uhhh..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent in Fayetteville, NC
    Former Employee - Call Center Agent in Fayetteville, NC

    I worked at SYKES

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Easy hiring process, always catering for associates, made a pay incentive for weekends and second shift

    Cons

    Company doesnt care about indivduals, no choice on schedule, long training that doesnt teach you nearly enough to do the job correctly,

    Advice to Management

    Pay close attention to associates.

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  5. Helpful (1)

    Facilitator

    Current Employee - Facilitator
    Current Employee - Facilitator

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Flexible shifts, steady pay, opportunity for incentives and bonuses from both the client and for things like attendance and meeting metrics from the employer

    Cons

    limited growth opportunity, things change all the time which is typical for a call center, bad communication from top down

    Advice to Management

    be more transparent, listen to the client and listen to the employees

  6. Helpful (1)

    Do not work for this employer!!!!!!!!!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Kingstree, SC
    Former Employee - Customer Service Representative in Kingstree, SC

    I worked at SYKES

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you are a male, you will love the easy women that work there (sarcasm).

    Cons

    People frequently drink on the night shift when the AM's leave, Upper and lower management having sexual relationships with the workers, extreme favoritism shown, people selling and smoking marijuana on premises, training classes not being done properly, rampant cheating to gain stats, agents don't want to do their job because of low pay and extreme discipline shown on frivolous things. Constantly targeting people that they dont like to get them fired or forcing them to resign so that they don't have to pay their unemployment Do I need to say more?

    Advice to Management

    You need to take a serious look at the people that you have in higher positions. The majority of the problems is due to people not qualified being in positions and taking advantage of people that need the job. Most unprofessional company that I have ever seen in 20+years of working.

  7. EXCELLENT company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A lot of opportunity for growth.

    Cons

    I love the company I work for. As such there are no 'cons'.

    Advice to Management

    Keep doing what you're doing.

  8. Sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - BPO
    Former Employee - BPO

    I worked at SYKES

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good facilities . great accounts

    Cons

    No annual increase new agents have higher salary than the vet agents.

    Advice to Management

    Bring back appraisal

  9. One of the better places to work from home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative in West Allis, WI
    Former Employee - Member Service Representative in West Allis, WI

    I worked at SYKES

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Very accommodating, pay is good, benefits are okay.

    Cons

    Switching teams/supervisors with no notice.

    Advice to Management

    Extend the training a little longer

  10. Very engaging company with emphasis on solving engineering problems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    family oriented, friendly atmosphere, engineering fundamentals in sync

    Cons

    keep up the good work

  11. Was the worst company I have worked for. I was mislead what the job was when I started.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits and paid training

    Cons

    Untrained team managers in many ways.

    Advice to Management

    Train all Team Managers in laws on Confidentiality

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