SYKES Reviews

Updated July 7, 2015
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660 Employee Reviews

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  1. Team Leader

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Saint Louis, MO
    Current Employee - Team Leader in Saint Louis, MO

    I have been working at SYKES full-time (More than 5 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    I have been working for SYKES for 5 years and I love it. It is such a blessing to be able to work from home for a company that puts people first,.

    Cons

    Pay raises would be nice. It is a great way to show your employees you value them.

    Advice to Management

    I do not have any advice for upper management.


  2. Helpful (1)

    Excellent place to learn about life in a coal mining community

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tour Guide & Janitor
    Former Employee - Tour Guide & Janitor

    I worked at SYKES part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Historical Items from the 1900 to 1940's

    Cons

    Only allowed to work there maximum of 6 months.

    Advice to Management

    Keep up the great work !!!


  3. Sykes is just a great place to work – lots of young, hardworking and smart people in an international work environment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES part-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Sykes is a great place to work, lots of young, nice and smart people and the work environment is really multicultural. The management team is competent and treats employees well, your opinions count at work.

    Cons

    I can’t find any serious thing that is lacking.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Humane workplace

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Budapest (Hungary)
    Current Employee - Anonymous Employee in Budapest (Hungary)

    I have been working at SYKES full-time (Less than a year)

    Pros

    Caring staff, the support functions are trying to do best for the employers, scheduled hours, not many overtimes. Feel respected and valued. Leaders are open to others' opinion and when they have the possibility to decide so it is good for everyone.

    Cons

    Higher salary (what you could say in every position and every workplace)


  6. Amazing place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - At Home Customer Service Representative in New Home, TX
    Current Employee - At Home Customer Service Representative in New Home, TX

    I have been working at SYKES full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Its at home.great training program and they make sure you have everything you need to do your job

    Cons

    You don't get dace to face contact w customers or people. Sometimes it's a little hard to prioritize working verses doing a project around the house. It is a job like any other you have to go to work and do your best.

    Advice to Management

    None.i would say just keep making your employees feel like they make a difference


  7. Great!!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commu in Kathleen, GA
    Current Employee - Commu in Kathleen, GA

    I have been working at SYKES full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I love the Flexible schedule.

    Cons

    Sometimes you will get reassignments.


  8. Great place to work, grow and hone in your skills.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL

    I have been working at SYKES full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Promotions, leadership opportunities, open to new ideas, care about their employees

    Cons

    PTO policy could be revamped to have more time off per year quicker.

    Advice to Management

    Most companies of the size of Sykes have a standard 20 days PTO that comes into use after a year and then let 40 hours roll over. Something like this would be great.


  9. SYKES provides career growth opportunities and international business experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Tampa, FL
    Current Employee - Senior Manager in Tampa, FL

    I have been working at SYKES full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    If you're smart and hard working, there are lots of opportunities to excel and get international business experience.

    Cons

    Communication and coordination difficulties that accompany working for a large company.

    SYKES Response

    Feb 21, 2015Sr. Manager TA Marketing & Sourcing

    Thank you... Yes, we have a strong promote from within guideline. We have literally thousands of employees who started as a Customer Service / Call Center Representative and have grown their career ... More


  10. Great!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team! Great pay! Awesome growth

    Cons

    Not a lot of help when you need it. And late nights.

    Advice to Management

    Please don't forever us CSR'S

    SYKES Response

    Feb 21, 2015Sr. Manager TA Marketing & Sourcing

    Thank you for the great feedback. Every bit helps us improve as an employer.


  11. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good supervisors who are willing to answer your questions and help you.
    Work from home which is great!

    Cons

    Pay could be better for certain positions, but its work from home so that is a huge plus!
    Not always steady work- if your position is seasonal there is not a guarantee to be another position available right away.

    Advice to Management

    N/A

    SYKES Response

    Feb 21, 2015Sr. Manager TA Marketing & Sourcing

    Thank you. We appreciate the feedback and consistently look for ways to support our employees.



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