SYKES Reviews

Updated September 27, 2014
Updated September 27, 2014
339 Reviews
2.2
339 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
182 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 27 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 11 reviews)

  • Upper management making high end dollars with little or no raises for those who are generating the business (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    My experience with sykes has been wonderful, I learned so much from this place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Fayetteville, NC
    Current Employee - Customer Service Representative in Fayetteville, NC

    I have been working at SYKES full-time for more than a year

    Pros

    The good thing about sykes is the fact that they are always training of they ensure that we have extensive training in every thing that our job entails. I also like the fact when allow us to voice our opinion about things that we like or do not like

    Cons

    The most important con working at Sykes would have to be the pay.they do not pay us enough

    Advice to ManagementAdvice

    no thank you.

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    Downward Spiral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time for more than 8 years

    Pros

    Work-life balance is ok. Most colleagues from my department are ok.

    Cons

    Very very limited training, zero financial growth, nepotism.
    The global/corporate leadership, as well as the local leadership in the Philippines lack vision and foresight. Since 2010, it seemed that the company mantra is to remove very talented individuals for the sake if either nepotism or meeting the gross profit margins.
    The management, almost everyone with power, can't handle change. The arrogance is overwhelming. I'm starting to think that everyone was issued nostalgia glasses.

    Advice to ManagementAdvice

    Corporate: stop bickering. Do something about nepotism in your ranks.
    Sykes Asia: target growth in every direction. Be more aggressive in expanding the business AND ensuring employee satisfaction. Also, do something about nepotism. It has become an epidemic. It can be found both in and out of your call center operations.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    absolutely hell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service  in  Sydney, NS (Canada)
    Current Employee - Customer Service in Sydney, NS (Canada)

    I have been working at SYKES full-time for more than a year

    Pros

    the other people , who are your co-workers, are going through the same things

    Cons

    always on your back about something, extremely micromanaged, they tell you anything good.. about what you are doing.. just yelling up and down the halls like a madwoman

    Advice to ManagementAdvice

    get some that are qualified, more than 40 % of the agents out on stress leave.. what does that tell you

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    The opposite of the dream they sell you in the training class.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Full time and part time opportunities but it contradicts with the cons of being at this job. Get hired at your own risk.

    Cons

    Do not consider this a permanent job. It is not what they make it seem. Lies about easy advancement. They teach you the job but it's still wrong... I can go all day but it's not worth it..

    Advice to ManagementAdvice

    No thank you.

  6. 1 person found this helpful  

    Sykes sucks at being a progressive company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at SYKES full-time for more than a year

    Pros

    Only pro is benefits plan but that doesn't help with day to day living

    Cons

    No wage increases. No monetary bonuses just stupid contests. In a year there I have won a pen

    Advice to ManagementAdvice

    Change management. They all have their heads stuck down in the sand. Ask them anything you don't get an answer and they don't even have courtesy to even try to get one

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    BEWARE OF THIS COMPANY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent I  in  Mandaluyong City (Philippines)
    Former Employee - Customer Service Agent I in Mandaluyong City (Philippines)

    I worked at SYKES full-time for more than a year

    Pros

    At least you have a job in order to put food on the table. Aside from it, Nothing more.

    Cons

    Everything you could ever imagine. Unprofessional management employees, unfair compensation. my advice to current employees is to sue this company. Find out everything suspicious and report to NBI (National Bureau of Investigation). two birds in one stone, you can help fellow Filipinos free themselves from these menace and probably make some money out of it.

    Advice to ManagementAdvice

    Stay put and wait for the wrath of Karma.

    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Sucks !!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Sit down
    Down Time
    In the mall

    Cons

    Low pay
    Harrassment
    No help
    One pay raise

  9. 4 people found this helpful  

    Don't ever work here! EVER!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative  in  Fayetteville, NC
    Current Employee - Member Service Representative in Fayetteville, NC

    I have been working at SYKES full-time for less than a year

    Pros

    It's better than working minimum wage and it's a sit down job.

    Cons

    The company cares more about numbers and than it's employees!! You get punished for being out of work even though you have a legitimate reason. Too much stress for the pay. Management sucks! You have to work in any weather situation...i.e. had to come to work in a snow storm "because the client need us". So we have to risk our lives for the client's needs. I've never worked in a more horrible call center.

    Advice to ManagementAdvice

    Care about the employees more!! We have lives too!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    It's a joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Agent  in  Sherbrooke, QC (Canada)
    Current Employee - Call Center Agent in Sherbrooke, QC (Canada)

    I have been working at SYKES full-time for less than a year

    Pros

    The pay is not THAT bad and coworkers are really nice. Thats all. Really.

    Cons

    Stressful, customers are abusive, change of queue non-stop with a day of calls back to back then the day after nearly nothing, the blind leading the blind *Really, the supervisors are terrible*

    Advice to ManagementAdvice

    Make sure the supervisors are people who have worked in the departement for more than one week... I don't care if they can small talk and calm the employe, if they cannot help with the system and know nothing about what is the job on the floor, they are worth nothing.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Sykes the company that doesn't give a shiet...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hp Commercial Printer Technician  in  Ed, Västra Götaland (Sweden)
    Current Employee - Hp Commercial Printer Technician in Ed, Västra Götaland (Sweden)

    I have been working at SYKES full-time for less than a year

    Pros

    Easy to get a job.

    that's all the pro's i can find.

    Cons

    The training i got was almost non existent.
    Supervisors are never there to help and they are clueless
    you are being treated as a joke, no one takes you serious.

    Advice to ManagementAdvice

    Start treating your employee's better maybe they will stay longer then the contract demands.

    When you promote employee's make sure they have some brain at least,

    If you are promoting the job by telling all the awesome stuff you can do in you break like pool, PlayStation, darts, then it should at least work... the pool table defies the laws of physics and pool cues are held together by duct-tape, the playstation are missing a controller, the darts have no tips.

    fire all of your IT department they are doing nothing and are so stuck up without having any reason to be that, can't even get a new RJ45 cable cuz apparently there are none available....

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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