SYKES Reviews

Updated August 27, 2015
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737 Employee Reviews

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  1. Helpful (2)

    Company Review

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    work / life balance is ok

    Cons

    Programs don't last that long


  2. depends on the account

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    In the account I work for, the environment is quiet with line not so busy.

    Cons

    Quite low salary, far from the city's centre. Some account are very busy and under pressure.


  3. Helpful (1)

    You'd better have two months salary saved up before you leave your current job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Work at home; that is when they can figure out what date to actually start you on.

    Cons

    Lack of training. More time spent waiting on other trainees with computer issues than actually learning. Unable to review the loads of info they dump on you outside of work because they're paranoid about confidentiality. Stress is high when there is a call you don't quite know how to handle and it takes 20 mins to get a simple answer from TLs, because there's only 5 of them and 60 trainees. Also, they don't train you how to use the soft phone features or other systems they need you to use until the day of nesting. One hour to learn it; the rest of your career to own it.


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  5. Helpful (2)

    Okay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Miami, FL
    Current Employee - Customer Service Representative in Miami, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    You get to work at home, there's no traffic, the people you work with are nice and helpful. You don't have to feel someone breathing down your neck.

    Cons

    The biggest con in this job is the low pay and the long hours. You work for great programs but it's almost minimum wage.

    Advice to Management

    You should give employees better bonuses. Try to be more understanding of an employee's situation.


  6. Helpful (1)

    leave that place as quick as you can

    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    nothing, slavery, no respect. expect you to do the job of 5 people. bad place to work. leave as soon as possible.

    Cons

    very poor place to work, no future, crap managers, very bad payment. sykes bring back slavery

    Advice to Management

    leave


  7. Don't do it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at SYKES full-time

    Pros

    Work from home, opportunity to grow, good for stay at home moms or retirees, also no commute to work or money spent on clothes

    Cons

    Take out a lot of taxes, shifts suck, not a lot of help, training is very long and tedious and you can't miss any days

    Advice to Management

    Do better training, and also help you employees out more, also try not to take out as much taxes or at least advise employes


  8. Excellent

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    They can give you the oportunity to work and study

    Cons

    Stressful enviroment and little breaks


  9. Good paying job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller in Chavies, KY
    Former Employee - Bank Teller in Chavies, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES part-time (More than a year)

    Pros

    The pay was good. They weren't strict on attendance. They were very understanding. They hire anyone who can pass a drug test and has a GED or high school diploma.

    Cons

    Th y expect unrealistic expectations when it comes to customer feedback.

    Advice to Management

    Great work

    SYKES Response

    Aug 14, 2015 – Sr. Manager TA Marketing & Sourcing

    Thank you for your comments. Every bit of feedback helps to continue to improve our employees' experiences.


  10. Marketing & Communication Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Communications Manager in San Jose, San Jose (Costa Rica)
    Current Employee - Marketing Communications Manager in San Jose, San Jose (Costa Rica)
    Recommends
    Positive Outlook

    I have been working at SYKES full-time (More than a year)

    Pros

    Is the best place to Work, Learn & Grow

    Cons

    The Contact Center industry is naturally demanding. Sometimes is hard to balance your personal life and work.


  11. Helpful (1)

    Nice enviornment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Management Desk Analyst in Morrilton, AR
    Former Employee - Operations Management Desk Analyst in Morrilton, AR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    Sykes can get you a head start if you want to know more about call center environment. The people you meet.

    Cons

    No health insurance, Horrible vacation package, The upper management does not care about their front line workers and it shows.

    Advice to Management

    If you show your employees you are working for them they will work for you.



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