SYKES

www.sykes.com

Employee Reviews

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  1.  

    Best job I can ever obtain to establish a relationship developing a plan of action

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Sumter, SC
    Current Employee - Customer Service Representative in Sumter, SC

    I have been working at SYKES full-time (less than a year)

    Pros

    Gaining commitment with the customer leading to a suspension of my own values to isolate critical issues and represent business

    Cons

    I'm not a supervisor LOL

    Advice to ManagementAdvice

    Give certificates or awards to the best employers

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    I feel very satisfied, rewarded, and even further educated due to my time spent working at Sykes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Hays, KS
    Former Employee - Customer Service Representative in Hays, KS

    I worked at SYKES full-time (more than a year)

    Pros

    The co-workers were always fun and helpful and it is always nice to have a computer always at/on hand when answering a call, helpful, in depth, and appropriate training, as well as a great database of information to draw from when on a call regarding nearly any problem a caller may have.

    Cons

    Poor hours, few directing supervisors, boring and empty working environment, which can cause a problem if you cannot find the information you are looking for relative to the caller's problem directly in the Sykes database and would like to speak to someone directly about it, (as getting support yourself by phone from a supervisor on one line while giving it to a caller on another line can get confusing really quick.)

    Advice to ManagementAdvice

    Find ways to keep employees busy, give things to do on long waits (2 hours+) between calls, & find more efficient/less tedious ways to log them.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great Company with Great Values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL

    I have been working at SYKES full-time (more than a year)

    Pros

    SYKES is very involved in the community. They support many events in most of the communities they do business in. They treat employees well.

    Cons

    I've heard other employees complain about not getting raises in the past but that changed this year.

    Advice to ManagementAdvice

    It appears that the company is working hard to improve employee moral. Keep it up. It doesn't go unnoticed.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great Over ALL

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative Work From Home in Jacksonville, FL
    Current Employee - Customer Service Representative Work From Home in Jacksonville, FL

    I have been working at SYKES full-time (less than a year)

    Pros

    Great Pay stay at home Great Management and Team Leads Awesome Program Training was the best!! I guess it just depends on the program you work for my Program Is AWESOME!!!

    Cons

    No cons to list

    Advice to ManagementAdvice

    Keep up the Awesome Work

    Recommends
    Positive Outlook
  6.  

    Awesome...Training is awesome and so is staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Training is awesome and so is staff

    Cons

    i don't have anything bad too say

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    It has a good environment when working and the chances to improve your careers are good

    Cons

    The payment it's not good enough and some times working in there is stressful

  8.  

    Very professional company, cares about their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care in Broadway, NC
    Current Employee - Customer Care in Broadway, NC

    I have been working at SYKES part-time (less than a year)

    Pros

    Empathetic leadership, easy scheduling, no commute to work

    Cons

    Very little chance for advancement

    Recommends
    Positive Outlook
  9.  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rsd in Kingstree, SC
    Former Employee - Rsd in Kingstree, SC

    I worked at SYKES full-time (more than a year)

    Pros

    work with you on your hours, and lots of schedules to choose from.

    Cons

    with lots of shifts its lots of employees its hard to get good shifts.

    Advice to ManagementAdvice

    More Weekends off shifts

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Better

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Sykes is very nice in culture, have abundant benefits and a better management.

    Cons

    On this part, Sykes has a low salary rate compared to others.

  11.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Worked for 4+ years. Great growth from within

    Cons

    None to mention. Worked there many years ago

    Recommends
    Positive Outlook
    Approves of CEO

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