SYKES

  www.sykes.com
  www.sykes.com

SYKES Reviews

Updated December 16, 2014
Updated December 16, 2014
376 Reviews
2.2
376 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
205 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Do not care about their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (more than 3 years)

    Pros

    Friends made. Flexible hours.

    Cons

    Take, take, take and continue to ask for more work for less money. Upper management making high end dollars with little or no raises for those who are generating the business. Little chance for growth.

    Advice to ManagementAdvice

    Make the call center environment more inviting and appealing to work in. Bathrooms were gross and disgusting and the building was not very attractive. And old mall / warehouse feel. Would you personally work in these settings? I bet the answer is no. So why do you expect your employees to be okay with it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    Sykes retention agent for At&t

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Lakeland, FL
    Former Employee - Customer Service Representative in Lakeland, FL

    I worked at SYKES full-time (less than an year)

    Pros

    Great for networking for other jobs in the future. Since most people that work there are always looking for new employment opportunities they share other job openings for other companies

    Cons

    Totally filled with drama and no one ever knows what they are doing as far as management and Human Resources goes

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    not a good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent in Malvern, AR
    Former Employee - Call Center Agent in Malvern, AR

    I worked at SYKES full-time (more than an year)

    Pros

    was a it down job while i was pregnant and could not be on my feet

    Cons

    they push you to get people off the phone as fast as you can and don't care if you actually fix the callers issue. they have gone thru over half of the work force in my area and do not rehire if you are fired/quit.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 3 people found this helpful  

    Negative reviews understate mismanagement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at SYKES part-time (more than 3 years)

    Pros

    Work at home with flexible hours

    Cons

    Tons of unpaid work time is fertile ground for lawsuits.
    Metrics are a disservice to Sykes' clients because they do not measure performance.
    Frequent technical problems are always blamed on CSRs,
    Training is inadequate and sometimes wrong. CSRs who cannot learn independently get fired.
    CSRs cannot access necessary tools and databases due to Sykes mismanagement.
    Team leads do not support CSRs because they are abused even worse.
    Promises are worthless. They tell CSRs what they want to hear, then do what management wants..
    CSRs are not allowed to talk to each other, management, nor HR.
    Destruction of evidence -- they delete chat logs and emails showing company misconduct. Copy-and-paste is disabled.

    Advice to ManagementAdvice

    They won't listen. The only ways to get through are lawsuits, Dept of Labor regulation, and maybe competition.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    educational

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Sumter, SC
    Former Employee - Customer Service Representative in Sumter, SC

    I worked at SYKES full-time (less than an year)

    Pros

    The company take their time and train their employees

    Cons

    remaining your tone when dealing with a difficult customer.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Lakeland, FL
    Former Employee - Customer Service in Lakeland, FL

    I worked at SYKES full-time (more than an year)

    Pros

    there are none this is like the worst company ever

    Cons

    they steal money out of your pay checks

    Advice to ManagementAdvice

    get it together

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Aweful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    I work in malvern. Nothing good. This company is the worst. For the love of god don't do it.

    Cons

    No respect. No one follows through with what the say. Really bad upper management.

    Advice to ManagementAdvice

    Get you stuff together

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 2 people found this helpful  

    If you have no life

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    The benifits are a great price

    Cons

    They do not ask and do not care about your schedule. Ex. Childcare or continuing your education

    You are only allowed 4 days off every six months and if you want more days it is up to multiple people and if you meet their goals to get days off.

    They want you to provide great customer care, but wheb your issues need resolved they tell you to call a number no one answers.

    Advice to ManagementAdvice

    Ask people their availability before hiring.

  10. 1 person found this helpful  

    Underpaid for amount of work and training does not prepare for over half live calls

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Lakeland, FL
    Former Employee - Customer Service Agent in Lakeland, FL

    I worked at SYKES full-time (less than an year)

    Pros

    Hiring process was long but welcoming pre-employment team is great! Team leads are awesome and very helpful as well.

    Cons

    Training was not satisfactory, spent majority of the time reading articles ver-batim and not enough hands on training, listening to calls and watching use of tools. Not enough pay for the demanding calls and all of the resources necessary.

    Advice to ManagementAdvice

    Most of the pre-employment and leadership is great! The training however was long yet not helpful at all when applied to live calls. Instead of practicing live calls and using our tools we spent most of our time reading articles. Time would have been better spent listening to live calls and watching pro agents use their tools and resources properly during calls.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Management Sucks

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Pros

    Sykes provides flexible hours .

    Cons

    If your looking to grow with the company find another job. Management is always changing. Management never wants to be bothered and are always in "special meetings." There are no pay raises no matter how great your work is. Misinformation is given to employees from Management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Work at SYKES? Share Your Experiences

SYKES

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.