SYKES

www.sykes.com

SYKES Reviews

Updated January 29, 2015
Updated January 29, 2015
403 Reviews
2.3
403 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
216 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I like the actual job, but not the working environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Sales and Service Agent in Eugene, OR
    Former Employee - Customer Sales and Service Agent in Eugene, OR

    I worked at SYKES full-time (less than a year)

    Pros

    The training was great and the trainer (who has since been 'let go') was knowledgeable, good at his job, and funny. I enjoyed working with the customers and the products.

    Cons

    The systems went down frequently and I never felt like we had the support from floor support and team leaders. We were told sales were not a priority but once on the floor, sales was the primary (and seemed only) priority - too much pressure.

    Advice to ManagementAdvice

    Be honest about the sales aspect of the position; floor support should make sure the agent feels comfortable that a resolution was found before moving on; get better tech support to make sure the systems don't continually go down.

    Doesn't Recommend
  2.  

    Good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Online Bank Teller in Lakeland, FL
    Current Employee - Online Bank Teller in Lakeland, FL

    I have been working at SYKES full-time (less than a year)

    Pros

    Learning banking regulations and the ability to learn about the products they sell..

    Cons

    Having to work night shift 2:30 pm to 11:00 pm.

    Advice to ManagementAdvice

    None other than needs more floor support.

    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Sykes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Pros

    The pay is biweekly which is great. They have opportunities for promotions. After six months of working there, you get a raise

    Cons

    You will have no kind of social life, or life period, outside of this job. The hours are horrible. Too many unnecessary rules.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Generally friendly and fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Electronic Claims Associate in Fort Smith, AR
    Current Employee - Electronic Claims Associate in Fort Smith, AR

    I have been working at SYKES full-time (less than a year)

    Pros

    Steady work. Good chance of promotion.

    Cons

    Low pay for the skills required.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    BEST job of my LIFE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative Top Performer in Manchester, TN
    Current Employee - Customer Service Representative Top Performer in Manchester, TN

    I have been working at SYKES full-time (more than a year)

    Pros

    I have been at this company for a full year now, and in the past year I have come to realize this company is amazing.
    1. Sykes work from home cares for it's Employee's a great deal in many ways.
    2. Management cares about you as a person and your success .
    3. I have grown in this company quickly in the past year and I could not work for better people. Sykes give you so much room to grow and I love that the most about this company. NOT ONCE have I felt that I was in a dead in job.
    4. I love not having to leave my home
    5. The perks and bonuses are amazing love winning things too :-)
    6. I love working in the team setting together achieving GOALS
    7. Your voice never falls on deaf ears here
    8. This company creates a work environment where you want to do your best and then some for the team and the company..
    9. Training was in depth and you knew you were prepared
    10. Work life balance can be achieved depending on your shift selection

    Cons

    1. I do wish for one thing better benefit options.

    Advice to ManagementAdvice

    ♥!!!!!KEEP IT UP!!!! ♥

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    The most fun I ever had while working.

    Current Employee - HRA in Fayetteville, NC
    Current Employee - HRA in Fayetteville, NC

    I have been working at SYKES full-time (more than a year)

    Pros

    There is an effort to reward employees in small ways.

    Cons

    The work can be very difficult.

    Advice to ManagementAdvice

    More with Less is not always possible.

  8.  

    GOOD COMPANY TO WORK FOR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Tampa, FL
    Current Employee - Supervisor in Tampa, FL

    I have been working at SYKES full-time (more than a year)

    Pros

    Great Management Team, and great work-life balance.

    Cons

    Inconsistent pay compensation. Due to "system gliche" you are not able to receive your max incentive bonus, even if you earned it.

    Advice to ManagementAdvice

    Not just listen to employees about Payroll issues, but act upon them more efficiently.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OMDA Representative in Greenwood, SC
    Current Employee - OMDA Representative in Greenwood, SC

    I have been working at SYKES full-time (more than a year)

    Pros

    Good pay for the area

    Cons

    Floor support management could use better training

    Advice to ManagementAdvice

    Do your job..

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Only work here for a paycheck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Lakeland, FL
    Current Employee - Customer Service Representative in Lakeland, FL

    I have been working at SYKES full-time (less than a year)

    Pros

    It provides a paycheck every two weeks

    Cons

    Stressful and very very unprofessional. Constantly someone is standing over you with criticism. Many threats of being written up if metrics are not met.

    Advice to ManagementAdvice

    Work on people skills and improve training

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. 5 people found this helpful  

    Good Luck!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Lakeland, FL
    Former Employee - Anonymous Employee in Lakeland, FL

    I worked at SYKES full-time (more than a year)

    Pros

    I actually thought it would be a better experience working the US site rather than one of the outsourced locations. That was a huge mistake.

    Cons

    Company events that focus more on drinking by and with upper management. Very bad pay for position working in. To many double standards or no standards at all. Management contradicts each other in front of employees and then wonders why the performance is so bad. Duh!! No one knows what to expect. Favoritism runs rampant. Fraud is okay but being absent is not. As long as agents sell, the rest of their performance apparently doesn't matter. There is so much more than can be said, but does anyone really listen anyway? I doubt it.

    Advice to ManagementAdvice

    As long as the current management is in place at the Lakeland II site, I don't think they have a prayer of getting any better. You have AMs that suggest to take away agent sales commission if the WTR is not met, you have others in management that don't know what's really happening in their own site. Rather than fixing a problem, they just move it around to look like it was fixed. Site management is stuck on doing a dog-and-pony show for clients and other senior Sykes management to attempt to paint a rosy picture when the fact is the site is a disaster in management. Promotions are almost non-existent for people that can make it better, they would rather put their friends in the position and then protect them. To be honest I'm surprised the client (AT&T) has not pulled their business, unless they've had such a smoke screen blown in their face too. I have no opinion of the CEO but if I was him, I'd be embarrassed with the Lakeland II site management and performance. The site can be so much better but not with current management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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