SYKES Reviews

Updated July 27, 2015
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692 Employee Reviews

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  1. Great!!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commu in Kathleen, GA
    Current Employee - Commu in Kathleen, GA

    I have been working at SYKES full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I love the Flexible schedule.

    Cons

    Sometimes you will get reassignments.


  2. Amazing place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - At Home Customer Service Representative in New Home, TX
    Current Employee - At Home Customer Service Representative in New Home, TX

    I have been working at SYKES full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Its at home.great training program and they make sure you have everything you need to do your job

    Cons

    You don't get dace to face contact w customers or people. Sometimes it's a little hard to prioritize working verses doing a project around the house. It is a job like any other you have to go to work and do your best.

    Advice to Management

    None.i would say just keep making your employees feel like they make a difference


  3. Helpful (1)

    Excellent place to learn about life in a coal mining community

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tour Guide & Janitor
    Former Employee - Tour Guide & Janitor

    I worked at SYKES part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Historical Items from the 1900 to 1940's

    Cons

    Only allowed to work there maximum of 6 months.

    Advice to Management

    Keep up the great work !!!


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  5. Team Leader

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Saint Louis, MO
    Current Employee - Team Leader in Saint Louis, MO

    I have been working at SYKES full-time (More than 5 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    I have been working for SYKES for 5 years and I love it. It is such a blessing to be able to work from home for a company that puts people first,.

    Cons

    Pay raises would be nice. It is a great way to show your employees you value them.

    Advice to Management

    I do not have any advice for upper management.


  6. CSR II & OJT Trainer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV

    I worked at SYKES (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It gave me a new outlook on how call centers operate

    Cons

    The way in which they handled employees


  7. Helpful (5)

    Customer Care Professional work from home

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great bunch of people to work with! Most of the leadership is friendly, approachable, helpful, and truly concerned about my development. Even though you are working from home, the ease with which you can reach out to others still let's you know you are a part of a team.

    Cons

    Pay should definitely be higher for the tasks we are required to perform daily.

    Advice to Management

    To the good ones: Continue to lead by example and be great motivators.

    SYKES Response

    May 5, 2015 – Sr. Manager TA Marketing & Sourcing

    Thank you for your great feedback. And thank you for continuing to provide a great example of positive customer service.


  8. Helpful (1)

    Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL

    I have been working at SYKES (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I love my job at SYKES. I have great co-workers and my supervisor is very supportive. What more would a person ask for?

    Cons

    More PTO time would be nice.


  9. Helpful (1)

    csr

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Malvern, AR
    Current Employee - Customer Service Representative in Malvern, AR

    I have been working at SYKES (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great pay and benefits. Fantastic supportive supervisors and bonuses for things you should be doing anyway... Like coming to work.

    Cons

    Things change quite a bit and it does feel like they are constantly adding to the expectations they have set for us. This job is great for me because I adapt easy but its definetly not for someone who can't maintain a go with the flow outlook.

    Advice to Management

    My only advice is to stop raising the sales expectations as it feels like it puts the focus more on sales and less on actually resolving the customers issues

    SYKES Response

    May 5, 2015 – Sr. Manager TA Marketing & Sourcing

    Thank you for your open feedback. We truly appreciate it.


  10. Helpful (1)

    Great global company to work for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Global Human Resources Talent Management in Louisville, KY
    Current Employee - Director, Global Human Resources Talent Management in Louisville, KY

    I have been working at SYKES (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I enjoy working for SYKES because it offers a very people oriented culture and I’m a true people person. The global nature of the work that I get to do every day is truly energizing and continues to challenge me as I grow in my career. Over the past 9 years, I’ve had the opportunity to work on many interesting and challenging projects and with great people. I’m always amazed at the talents of our employees around the globe and feel incredibly lucky to have the opportunity to work with so many wonderful people!

    Cons

    No cons to list right now


  11. Helpful (2)

    great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Agent in Stafford, VA
    Current Employee - Member Service Agent in Stafford, VA

    I have been working at SYKES (More than a year)

    Pros

    work at home no commute easy to balance home and work

    Cons

    low pay job is only part time

    Advice to Management

    great mamagement



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