SYKES

  www.sykes.com
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SYKES Reviews

Updated August 19, 2014
Updated August 19, 2014
323 Reviews

2.2
323 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
171 Ratings

Review Highlights

Pros
  • Work from home opportunity that allows some flexibility (in 19 reviews)

  • great benefits, gives consideration to undergraduates,good BPO company for starters, good working environment (in 12 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 11 reviews)

  • Team managers are selected due to their stats, very poor management (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Exciting experience while enriching the lives and experiences of clients.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Sales Agent  in  Lakeland, FL
    Current Employee - Inbound Sales Agent in Lakeland, FL

    Pros

    friendly staff, room for advancement, competitive salary plus commission, healthy competitive environment, etc

    Cons

    this is for someone desiring to pursue a business career; not for someone with design career in mind.

    Advice to ManagementAdvice

    thank you for the opportunity and all the assistance that was offered and aide that was extended.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Good for starters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Manila, Manila (Philippines)
    Former Employee - Customer Service Representative in Manila, Manila (Philippines)

    Pros

    great benefits, gives consideration to undergraduates,good BPO company for starters, good working environment

    Cons

    No security for tenure, low salary

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Trainer  in  Fayetteville, NC
    Current Employee - Technical Trainer in Fayetteville, NC

    Pros

    Opportunities, friendly environment, good location

    Cons

    Miscommunication, contradicted policies, organization and schedules

    Advice to ManagementAdvice

    Communication is one of the important keys for success.

    Recommends
    Positive Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Great way to start your career, if nothing good happens to you in 2 years - time to move on!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Cluj-Napoca (Romania)
    Former Employee - Anonymous Employee in Cluj-Napoca (Romania)

    Pros

    - great start of a career
    - very good promotion opportunities, if you are really good
    - very nice atmosphere
    - nice collective (in general)
    - access to lots of products you can test (depending on the client you work for)
    - constant trainings
    - nice source of income for the first years of your career

    Cons

    - doesn't know about employee motivation, they wait for their clients to do this for their people
    - doesn't care about employee's retention
    - management is not experienced
    - works through friendships
    - lack of transparency

    Advice to ManagementAdvice

    - you would need a more experienced management, that can bring a fresh vision
    - value your employees more, you let them go way too easily
    - train yourselves and accept you are not perfect and you still have things to learn

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Positive, but not paid enough.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL

    Pros

    Flexible work environment. Exceptional leadership.

    Cons

    The pay isn't commensurate with the job requirements.

    Advice to ManagementAdvice

    Get rid of the salary caps, promote faster, reward success and punish failure.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    sykes wise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader  in  Makati City (Philippines)
    Current Employee - Team Leader in Makati City (Philippines)

    Pros

    good benefits better culture fast phase environment

    Cons

    no more annual increase given

    Advice to ManagementAdvice

    check the benefits and salary your providing

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good Job, easy to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Amherst, NY
    Current Employee - Customer Service Representative in Amherst, NY

    Pros

    Easy sit down job, Payed Training, and easy to pick up

    Cons

    Work Schedule, angry callers rarely.

    Advice to ManagementAdvice

    More Shift options

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great company with little job security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Manager  in  Bismarck, ND
    Former Employee - Team Manager in Bismarck, ND

    Pros

    I was promoted to manager at Sykes within three months, over dozens of more senior people. They recognize talent.

    Cons

    Since the positions are contract, there is much uncertainty..

    Advice to ManagementAdvice

    Need to increase job security for star employees, possibly offering relocation.

    Recommends
    Negative Outlook
    Approves of CEO
  10.  

    Working at Sykes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OMD Analyst  in  Lakeland, FL
    Current Employee - OMD Analyst in Lakeland, FL

    Pros

    I can honestly say that I have enjoyed the years I've spent working here. The people are great.

    Cons

    My job is being sent offshore.

    Advice to ManagementAdvice

    You need a local connection for OMD to be most efficient.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Experience at Syke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Bloomsburg, PA
    Former Employee - Customer Service Representative in Bloomsburg, PA

    Pros

    Company really works with you and will advance you if you work hard. worked with good people that were really helpful. No excuse not to succeed here if want to

    Cons

    None really hated to leave, but unfortunately had to relocate. No public transportation to get back and forth to work

    Recommends
    Positive Outlook
    No opinion of CEO

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