SYKES

  www.sykes.com
  www.sykes.com

SYKES Reviews

Updated November 26, 2014
Updated November 26, 2014
371 Reviews
2.2
371 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
201 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 28 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • I've never worked in a more horrible call center (in 13 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OMDA Representative in Greenwood, SC
    Current Employee - OMDA Representative in Greenwood, SC

    I have been working at SYKES full-time (more than an year)

    Pros

    Good pay for the area

    Cons

    Floor support management could use better training

    Advice to ManagementAdvice

    Do your job..

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    Great opportunity to get real customer service experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sykes Team Manager in Milton-Freewater, OR
    Current Employee - Sykes Team Manager in Milton-Freewater, OR

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Lots of opportunities for advancement if you are willing to chase them. Performance focused environment that really strives to provide the best opportunity for the agents to excel and develop.

    Cons

    Difficult to get time for personal problems. Sketchy tracking of metrics that are used to evaluate agent performance.

    Recommends
    Negative Outlook
    Approves of CEO
  3.  

    Do not overlook the ones that work hard to do their job right.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Deposits in Wise, VA
    Former Employee - Deposits in Wise, VA

    I worked at SYKES full-time (more than 5 years)

    Pros

    The people that work there are great most of the time. They really care for each other. Very involved in fund raisers to help cancer, diabetes etc.

    Cons

    Insurance was not that good.

    Advice to ManagementAdvice

    More advancements would be good.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great people

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time

    Pros

    Great people, learned a lot of skills working with client.

    Cons

    Can be high intensity, but in the end it's worth it.

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Real People at all levels

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analytics Specialist in Quezon City, National Capital Region (Philippines)
    Current Employee - Data Analytics Specialist in Quezon City, National Capital Region (Philippines)

    I have been working at SYKES full-time (more than 8 years)

    Pros

    Stable, open and fair processes, clear and documented expectations on business objectives and individual performance, tools for greater accountability steadily put in place.

    Cons

    Senior leaders are very territorial, mentor-mentee relationships sometimes come across as nepotistic. Recent cuts in support group numbers have led to disastrous drop in turn around times for support requests. Where are we going? No one can answer.

    Advice to ManagementAdvice

    Find ways to develop your people. The pipeline is running low.

    Recommends
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Tampa, FL
    Current Employee - Director in Tampa, FL

    I have been working at SYKES full-time (more than 3 years)

    Pros

    Flexible work environment
    Laid back culture

    Cons

    Siloed organization with difficulties working across the organization

    Advice to ManagementAdvice

    Break down the walls between organizations/functional areas

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Exciting experience while enriching the lives and experiences of clients.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Sales Agent in Lakeland, FL
    Current Employee - Inbound Sales Agent in Lakeland, FL

    I have been working at SYKES full-time (more than an year)

    Pros

    friendly staff, room for advancement, competitive salary plus commission, healthy competitive environment, etc

    Cons

    this is for someone desiring to pursue a business career; not for someone with design career in mind.

    Advice to ManagementAdvice

    thank you for the opportunity and all the assistance that was offered and aide that was extended.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Good for starters

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Manila, Manila (Philippines)
    Former Employee - Customer Service Representative in Manila, Manila (Philippines)

    I worked at SYKES full-time (more than 5 years)

    Pros

    great benefits, gives consideration to undergraduates,good BPO company for starters, good working environment

    Cons

    No security for tenure, low salary

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Trainer in Fayetteville, NC
    Current Employee - Technical Trainer in Fayetteville, NC

    I have been working at SYKES full-time (more than an year)

    Pros

    Opportunities, friendly environment, good location

    Cons

    Miscommunication, contradicted policies, organization and schedules

    Advice to ManagementAdvice

    Communication is one of the important keys for success.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Great way to start your career, if nothing good happens to you in 2 years - time to move on!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Cluj-Napoca (Romania)
    Former Employee - Anonymous Employee in Cluj-Napoca (Romania)

    I worked at SYKES full-time (more than 3 years)

    Pros

    - great start of a career
    - very good promotion opportunities, if you are really good
    - very nice atmosphere
    - nice collective (in general)
    - access to lots of products you can test (depending on the client you work for)
    - constant trainings
    - nice source of income for the first years of your career

    Cons

    - doesn't know about employee motivation, they wait for their clients to do this for their people
    - doesn't care about employee's retention
    - management is not experienced
    - works through friendships
    - lack of transparency

    Advice to ManagementAdvice

    - you would need a more experienced management, that can bring a fresh vision
    - value your employees more, you let them go way too easily
    - train yourselves and accept you are not perfect and you still have things to learn

    Recommends
    Neutral Outlook
    No opinion of CEO

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