SYKES Reviews

Updated April 27, 2015
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  1. The right hand doesn't know what the left hand is doing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Denver, CO
    Former Employee - Customer Service Representative in Denver, CO

    I worked at SYKES full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Work from Home. Team mates are great.

    Cons

    Always on edge about keeping your job. Transfers to different Vendors and losing hours.

    Advice to Management

    When an employee that's been with you for a long time and never misses work help them out when they ask for less hours and an earlier schedule.
    Metrics are not perfect and I wouldn't use them as a guide for a long time employee especially when the survey is sent out with the wrong name on it. Try going a month without pay until you start a different vendor.

  2. Complete waste of time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Representative in Denver, CO
    Former Employee - Call Center Representative in Denver, CO

    I worked at SYKES full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent pay, other representatives are willing to help if you have issues, very good training.

    Cons

    This was a complete waste of time. You jump through hoops just to say you have the job, spending money on several headsets and such, just to find out the actual equipment they send out is awful and outdated. You have to power down the equipment at least 4 times almost every shift, and if your equipment won't power on, too bad! You sign paper work stating if there is tech issues you'll still be compensated but that's not true. I went 4 weeks without any equipment because there was no communication as to what was going on and I received no paycheck. Overall there is no support in this company whatsoever, and team leads just tear you down. Unfortunately this job is one I wish I could forget ever doing.

    Advice to Management

    The whole system needs to be redone, with more support and better team leads.

  3. Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team! Great pay! Awesome growth

    Cons

    Not a lot of help when you need it. And late nights.

    Advice to Management

    Please don't forever us CSR'S

    SYKES Response

    Feb 21, 2015Sr. Manager TA Marketing & Sourcing

    Thank you for the great feedback. Every bit helps us improve as an employer.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Xbox Customer Care in Fort Campbell, KY
    Former Employee - Xbox Customer Care in Fort Campbell, KY

    I worked at SYKES

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great salary after training. Management is great but....

    Cons

    The changing of team manager every time u log in for work is crazy. Was there a little over a year and had 9 different team leads.

    Advice to Management

    Keep a team and stick with it

  6. Great job with great opportunities!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources
    Current Employee - Human Resources

    I have been working at SYKES full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I love Sykes! I started out in the Maintenance department at Sykes in Malvern, AR. I have been given opportunity after opportunity to grow, learn, and develop as I learned reception duties, recruiting duties, and HR systems. I have had the opportunity to build relationships with people all over the country. I get to train, help, and support folks on the front lines working with our customers...the CSA's. I love my job, my team, my boss, and my sites! I love what our local Sykes' does for our community by offering great job opportunities with great pay and benefits for our area. I also love to see all the great work we do to support our local schools and organizations that help those less fortunate. Finally, I love the Employee Relief Fund that was started this last year. I love the idea of employees helping other employees in need.

    Cons

    I don't take the benefits because i get a better deal with my husband's employer, but they are good if you don't have other options.

  7. I am truly enjoying my experience with Sykes-- the good, the bad, and the ugly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The reasons to work at Sykes would be the pay, benefits, location, the people, and the environment. If you are looking for a career opportunity with advancement opportunities then Sykes is the place to be. Personal growth is inevitable because it teaches you how to deal with people. You learn a lot about yourself by dealing with others. Sykes is a place where you can learn discipline, determination, and dedication. I truly believe that being with Sykes, I have learned that even with personal and professional growth- it's not a race. Sure we are a fast paced environment but at the end of the day, it's not all about being swift but enduring til the end.

    Cons

    Some challenges you will face in your journey with Sykes is that some people will have their own opinions about Sykes. The atmosphere is not for everyone and the job (in its entirety) is not for everyone; so with that, you will have a lot of negative feedback. If a person lacks discipline, determination, dedication, integrity, and moral standards then success in the business will not be an option.

    Advice to Management

    The only advice I would give to management is that you must keep believing in yourself and your dreams. The common goal is success.

  8. It was intetstng to learn a new trade. I was a CCP Tech Support Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center in Hattiesburg, MS
    Current Employee - Call Center in Hattiesburg, MS

    I have been working at SYKES full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Paid training, Payroll, hours, and benefits

    Cons

    The Scheduled shifts were inconvenient.

    Advice to Management

    None

  9. Call agent

    Current Employee - Call Center Representative in Sumter, SC
    Current Employee - Call Center Representative in Sumter, SC

    I have been working at SYKES

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The coworkers are the best thing the management are the worst.

    Cons

    The managers and the company

    Advice to Management

    More pay for the work

    SYKES Response

    Feb 21, 2015Sr. Manager TA Marketing & Sourcing

    I'm sorry to hear that. We appreciate all feedback and will do our best to continue to build on our coaching culture.

  10. Helpful (1)

    Best Job Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at SYKES full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You get to work at home. You are never far from your family or from your job. The hours are flexible. You can pick up shifts, or turn down shifts. They pay on time. In my experience, the Coaches and Life Coach have been nothing but helpful. Chuck Sykes had a fabulous vision that is family friendly, environmentally sound and it is working! I am never treated like I am lesser-than my superiors. I look forward to going to work for once in my life. I can't compliment this company enough. They have changed my life. I am housebound, and I thought I would never work again. Look at me now!

    Cons

    The cons that I see listed are typical of any company. They are based off of personal preferences, and the people posting them would find these faults in any company, anyplace. Your job is what you make of it. Its up to you to decide that you are going to be happy. This also makes you a better employee. If you can't deal with the ins and outs of your current program, simply switch programs. Reach out to your Life Coach. That is what they do. The pay is low, I get that. But the bonuses are awesome and you do get tenure raises!
    Having said that, there are some room for improvement. The technical bugs do need some attention. Some programs would do well to implement a employee recognition program to raise morale.
    If you are the type that desperately needs personal, face-to-face interaction, obviously this would not be the company for you. But your coworkers are right there to chat with. Chat with them!
    Training could be better defined. Our trainers are not the issue, but the material. What they are given to teach you and what you really need to know are completely different in a working situation.

    Advice to Management

    Keep up the great work!
    Improve training materials so that they better match the world of production.
    Create an employee incentive program for great work, rather than simple coaching for substandard work.
    Don't pay attention to the poor reviews.

  11. Customer service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Sit down all day, stay busy

    Cons

    Need more training provided for new employees

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