SYKES

  www.sykes.com
  www.sykes.com

SYKES Reviews

Updated November 15, 2014
Updated November 15, 2014
369 Reviews
2.2
369 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
200 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 27 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 12 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Would not recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Representative in Fort Smith, AR
    Current Employee - Call Center Representative in Fort Smith, AR

    I have been working at SYKES full-time (more than an year)

    Pros

    It pays more than average for the area, and is a simple job

    Cons

    The management makes everything unnecessarily stressful and difficult. The building is absolutely disgusting, and they continuously run off the cleaning staff. Roaches, mold, fleas, etc. They refuse to work with you on the scheduling unless your stats are flawless. 100% everything. So, if they assign a shift you can't work, guess what? You're getting fired because they won't help you get to a shift you can work. On top of that, the 'benefits' all count against you, and HR continuously misrepresents how things work.

    Advice to ManagementAdvice

    Stop hiring management for filler, as it makes for bad management and poor scores.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    I feel very satisfied, rewarded, and even further educated due to my time spent working at Sykes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Hays, KS
    Former Employee - Customer Service Representative in Hays, KS

    I worked at SYKES full-time (more than an year)

    Pros

    The co-workers were always fun and helpful and it is always nice to have a computer always at/on hand when answering a call, helpful, in depth, and appropriate training, as well as a great database of information to draw from when on a call regarding nearly any problem a caller may have.

    Cons

    Poor hours, few directing supervisors, boring and empty working environment, which can cause a problem if you cannot find the information you are looking for relative to the caller's problem directly in the Sykes database and would like to speak to someone directly about it, (as getting support yourself by phone from a supervisor on one line while giving it to a caller on another line can get confusing really quick.)

    Advice to ManagementAdvice

    Find ways to keep employees busy, give things to do on long waits (2 hours+) between calls, & find more efficient/less tedious ways to log them.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Avoid if possible

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Pros

    It's a desk job. The dress code is pretty casual. There really aren't many pros.

    Cons

    The training is long and tedious, but as soon as you go into nesting you realize how much you did not learn. My entire class was completely unprepared as we took our first calls. For instance, we were told the most common call would be to make a payment, yet we were never trained on how to process a payment. We were told over and over that we would have a ton of floor support and we did not.

    The training was all over the place and very unorganized. One person would tell us one thing, only to have someone else tell us completely different. There was a ton of down time where we talked amongst ourselves.

    With 5-6 weeks of training, there's no reason why Sykes can't prepare employees better. My class had 6 people quit by the time we went into nesting.

    We were also told that if we stepped away from our phone to use the bathroom, that we had to deduct that time from our 15 minute break. I was told, "we don't pay you to use the bathroom." I'll be speaking with someone about that policy.

    The problem with this company is simple: they don't pay their employees enough. Their "management" is comprised of poorly paid, poorly educated, power-hungry employees. The managers don't make much more than their subordinates (who make $9/hr), and in this case, you get what you pay for.

    Except for the employees on the phone. We were expected to not only assist the customers with their needs but also try to sell them Uverse products as well. We were told to make an offer on every call- no exceptions. Seems like a lot to ask for $9/hr.

    I'd rather wait tables than work here again.

    Advice to ManagementAdvice

    1. Pay your management more.
    2. Hire qualified management with previous experience. The managers there had no business in that role.
    3. Completely reform your new hire training.

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  5.  

    Difficult to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - CCP
    Current Employee - CCP

    I have been working at SYKES full-time (more than an year)

    Pros

    Overtime for the company is a plus

    Cons

    Hard to communicate with team leads, and have poor management. There is always an issue with their systems and you never get paid for your full time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Extreme Nepotism (It's a 'who you know' environment)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Lakeland, FL
    Former Employee - Customer Service Representative in Lakeland, FL

    I worked at SYKES full-time (more than an year)

    Pros

    If you associate yourself with the right people in management, and they like you, you will be able to move up in the company rapidly.

    Due to ObamaCare, a new company was hired to handle benefits at the beginning of the year (2014). The benefits are at the minimum limits of ObamaCare, but, it is Far better than what the benefits had previously been.

    Cons

    There have not been any Standard of Living pay raises for agents, as well as management (other than the upgrade from CSR to manager) since the inception of several of the clients that Sykes employ's for.

    If you don't associate yourself with a member of management, and prove yourself to them within the first few weeks of taking calls, expect to be an agent until you find employment elsewhere. This is in reference to the nepotism in the title.

    Advice to ManagementAdvice

    Please take seriously any communication that agents give you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    At Sykes I was a Customer Care Agent for AT&T

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Representative in Eugene, OR
    Former Employee - Customer Care Representative in Eugene, OR

    I worked at SYKES full-time (less than an year)

    Pros

    I loved assisting the customers and I loved my co-workers

    Cons

    I didn't like it that the customer care agent were trained for 7 weeks, but the corporate store and retail clerks were trained only 2 weeks. 75% of our calls were dealing with how the corporate/stores had messed up customer accounts.

    Advice to ManagementAdvice

    Train care agents and clerks the same way

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Manager in Spokane, WA
    Former Employee - Quality Manager in Spokane, WA

    I worked at SYKES full-time (more than 3 years)

    Pros

    The people I worked with had great dedication to the QA department

    Cons

    No backing from upper management

    Advice to ManagementAdvice

    Listen.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Um

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Its a good opportunity . If you love people it would be a great opp for you as well. Fun environment

    Cons

    No words . Don't get paid enough .

    Advice to ManagementAdvice

    Pay More.

  10. 4 people found this helpful  

    Full of lies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time (more than an year)

    Pros

    At first a decent schedule with promises due to experience. Most of the TMs are ok

    Cons

    AMs who make it known who they like or dislike, horrible pay and benefits and broken promises

    Advice to ManagementAdvice

    You don't have enough time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    If only there were good changes in the workplace, then maybe it would be tolerable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent I in Fayetteville, NC
    Former Employee - Customer Service Agent I in Fayetteville, NC

    I worked at SYKES full-time (less than an year)

    Pros

    The best thing I've enjoyed was having the chance to meet great friends that would end up being long lasting friends. At one point of my life, I've been a pushover and always let things go. This job did teach me to strengthen myself and to not let people walk all over me.

    Cons

    There wasn't any stable leadership in the workplace. Managers constantly having "meetings" and never being around to help the CSR's. I didn't feel that the safety of the employees were a top priority to the managers. No leniency for people who have children and have emergencies. No chance to grow in that career due to favoritism. There is no professionalism, and on top of it all, even managers themselves don't follow the mission statement. I wanted to work at SYKES because of the mission statement, and I lost that interest after I immediately worked on the floor after training.

    Advice to ManagementAdvice

    Please stop hiring everyone! Hire those who would actually work hard and help the company grow. Please look closely at your managers because they are just doing whatever they please and not helping your CSR's. If you care about the company, care about your employees. Happy CSR's will bring better results in my opinion, and truthfully at this location, there isn't a single happy CSR. Pop in unannounced and see what its really like, go undercover in your locations. Have some leniency for those with children and those who are married to the military. If the management was different and if the managers actually followed the mission statement, I would have stayed a bit longer. I was one of the top people that did referrals in my team and the whole call center, give some rewards to those who go above and beyond for you. All I ask is to at least consider what I tell you, because most if not all former employees feel the same way I do.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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