SYKES Reviews

Updated October 28, 2014
Updated October 28, 2014
358 Reviews
2.2
358 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
192 Ratings

Review Highlights

Pros
  • Sykes work from home cares for it's Employee's a great deal in many ways (in 27 reviews)

  • This company creates a work environment where you want to do your best and then some for the team and the company (in 13 reviews)


Cons
  • It's a fairly typical call center: a lot of people have bad attitudes and the supervisors are masochistic (in 12 reviews)

  • Company events that focus more on drinking by and with upper management (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    The opposite of the dream they sell you in the training class.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Full time and part time opportunities but it contradicts with the cons of being at this job. Get hired at your own risk.

    Cons

    Do not consider this a permanent job. It is not what they make it seem. Lies about easy advancement. They teach you the job but it's still wrong... I can go all day but it's not worth it..

    Advice to ManagementAdvice

    No thank you.

  2.  

    Hectic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Louisville, KY
    Current Employee - Anonymous Employee in Louisville, KY

    I have been working at SYKES full-time

    Pros

    very performance oriented. Lots of employee engagement activities.

    Cons

    not a lot of local support or opportunities for growth unless you wanted to transfer to other sites.

    Recommends
    Approves of CEO
  3.  

    Easy work but shady coworkers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Sumter, SC
    Former Employee - Customer Service in Sumter, SC

    I worked at SYKES full-time (less than an year)

    Pros

    The money was okay. Starting pay was 9.00. You were guaranteed 40 hours so that was a plus. The job itself wasn't hard. Avoiding the drama with newsy coworkers was more of the goal of the day. But overall my personal experience was okay.the training period was fun also.

    Cons

    Too much workplace drama especially with the younger aged coworkers who were really immature. Long shifts.

    Advice to ManagementAdvice

    Provide more training on workplace etiquette. Develop more realistic schedules.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Exciting experience while enriching the lives and experiences of clients.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Sales Agent in Lakeland, FL
    Current Employee - Inbound Sales Agent in Lakeland, FL

    I have been working at SYKES full-time (more than an year)

    Pros

    friendly staff, room for advancement, competitive salary plus commission, healthy competitive environment, etc

    Cons

    this is for someone desiring to pursue a business career; not for someone with design career in mind.

    Advice to ManagementAdvice

    thank you for the opportunity and all the assistance that was offered and aide that was extended.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 4 people found this helpful  

    Don't ever work here! EVER!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative in Fayetteville, NC
    Current Employee - Member Service Representative in Fayetteville, NC

    I have been working at SYKES full-time (less than an year)

    Pros

    It's better than working minimum wage and it's a sit down job.

    Cons

    The company cares more about numbers and than it's employees!! You get punished for being out of work even though you have a legitimate reason. Too much stress for the pay. Management sucks! You have to work in any weather situation...i.e. had to come to work in a snow storm "because the client need us". So we have to risk our lives for the client's needs. I've never worked in a more horrible call center.

    Advice to ManagementAdvice

    Care about the employees more!! We have lives too!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Sucks !!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Sit down
    Down Time
    In the mall

    Cons

    Low pay
    Harrassment
    No help
    One pay raise

  8.  

    Awesome...Training is awesome and so is staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES

    Pros

    Training is awesome and so is staff

    Cons

    i don't have anything bad too say

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Lots of opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Management Desk Analyst in Lakeland, FL
    Current Employee - Operations Management Desk Analyst in Lakeland, FL

    I have been working at SYKES full-time (more than an year)

    Pros

    -Moving up is pretty easy
    -More professional than other call centers

    Cons

    - It's a call center
    - Pay isn't the best

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Love hate relationship

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES

    Pros

    You start at $9, you can bonus off sales for TV, Internet & Home Phone and now if you add a line of service and if your surveys are good. They give an example of an extra $1,600+ in bonuses every month. If you want to move up they will do all they can to get you there. They have an "exchange" for employees in need where there is food and clothing and much more for those who need it all for free. The site director is extremely friendly and they all have an open door policy. It's mandatory full time with optional over time. You get an hour lunch and tons of schedules to choose from. They will also work with those in the army or in school.

    Cons

    The bonus off of sales sounds great but it is EXTREMELY hard. Some customers get mad, sometimes there is absolutely no way to offer to customers. And if you don't offer you get wrote up. They are more concerned about making sales then they are of their actual customers having their issues fixed. They cut the highest bonus that was over $300 down to $75 and below that used to be over $200 and now it's $55 and the lowest bonus for WTR (willingness to recommend AT&T) is down to $45 from over $100. So they cut that back a lot. It's a call center. It will literally make you hate your life. You just have to weigh the bad and good, it sounds amazing when you start and you are like Why would any one ever leave?!? This place is amazing!! Then 6+ months down the lone you are like, How do I escape?

    Advice to ManagementAdvice

    Stop pushing so hard on making sales that it makes your employees want to quit. There is more to our customers than selling them things. I would definitely say look into changing the way your TMs bonus so that it's better for the employees and management. I absolutely loved my job until you threatened me about sales.

  11. 5 people found this helpful  

    Unorganized and Stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Fayetteville, NC
    Current Employee - Customer Service Representative in Fayetteville, NC

    I have been working at SYKES full-time (less than an year)

    Pros

    Was great in beginning Felt welcome Seem like the perfect job I thought why wouldn't anybody want to work here. Mentioned bonuses and overtime but only if your scores are goal. They give away a lot of prizes for incentives.

    Cons

    For a while was unable to get my pay stub at first it was only for certain reasons you could get. Still unable to access of my own accord. Managers act funny when your doing well they love you when your not its like you don't exist. Managers have no respect for employees they fuss people out on the regular.Dont follow procedures only when convenient to them. They act differently when the client is there. Supposedly its a paperless environment but force paper at your desk. Communication is so far off. Different rules for different people. They judge your performance off of what you cant control.

    Advice to ManagementAdvice

    Show respect Don't yell or sabotage your employees

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