Sacramento Municipal

  www.smud.org
  www.smud.org
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Sacramento Municipal Reviews

Updated August 30, 2014
Updated August 30, 2014
16 Reviews
3.0
16 Reviews
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Arlen Orchard
1 Rating

Employee Reviews

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  1.  

    Sacramento Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sacramento Municipal full-time for more than 5 years

    Pros

    Great Place to Work, work life balance, nice people

    Cons

    Limited room for growth as no one leaves

    Advice to ManagementAdvice

    Creat some job growth paths

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Good with the bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sacramento Municipal full-time for more than 3 years

    Pros

    Lots of talented people, dedicated and passionate employees. Good work / life balance, benefits and compensation are highly competitive for the Sacramento area.

    Cons

    Just as many mediocre and disengaged employees, lots of politics. Lack inspiring, disciplined and compelling leadership. Executive leadership is insulated from the negative realities and make decisions based on filters facts.

    Advice to ManagementAdvice

    For those with the vision at the executive level... You have what it takes, just roll up your sleeves and don't be afraid to get the ranks in line, talk to the front line employees, and get the raw facts. For those who are 'managers' and not leaders, let those who lead take the company into the 21st century.

    Recommends
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    SMUD, great pay, little to no chance of moving up the ladder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Sacramento, CA
    Current Employee - Customer Service Representative in Sacramento, CA

    I have been working at Sacramento Municipal full-time for more than 3 years

    Pros

    SMUD treats its employees very well. The pay is above and beyond what you would receive at a call center and the supervisors are top notch. Generally we are treated well and have all of our needs met. Benefits are comparable to other places and our health is a major priority for SMUD.

    Cons

    There is pretty much zero opportunity to move up the ladder at SMUD. Many of us enter the call center in hopes of branching out and moving into different departments or opportunities. Due to the good benefits, pay and scarcity of job opportunities, people stay in their positions until retirement and that means no chance for many qualified people to use their talent to benefit the company. The training department at SMUD is pretty useless. The final con is a Q.A. (Quality Assurance) department that spends hours scrutinizing a single call an employee received and manipulating the numbers so that they can ensure that they still have a job tomorrow. This is the equivalent of a police officer shooting into a home and then "arriving" five minutes later to take care of the problem. Employees are ripped by these "Monday morning quarterbacks" who are more focused on justifying their existence than helping customers.

    Advice to ManagementAdvice

    You have great employees who are capable of so much more than you give them credit for. They are smart, dedicated and have the intelligence to handle challenging situations. Instead of limiting their abilities and opportunities, give them the opportunity to grow and contribute even more to the company.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    A business culture that destroys the work ethics of most people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations, Engineering, Management  in  Sacramento, CA
    Current Employee - Operations, Engineering, Management in Sacramento, CA

    I have been working at Sacramento Municipal full-time for more than 10 years

    Pros

    Extraordinarily high wages and salaries compared to other utilities, industries or similar job descriptions. Many of the workers and staff are highly skilled and capable of succeeding with any task assigned.

    Cons

    SMUD has a decades old culture of unaccountability, inefficiency and apathy that destroys the work attitude and ethics of most people who join them. After many years of trying to understand the mind-boggling management and leadership applications seen, I have been able to form only one possible explanation. SMUD has an automatic 30% tax advantage when compared to investor owned utilities and a guaranteed customer and rate base. I think the goal of senior management at SMUD is to not operate the utility effectively. If SMUD was managed with effectiveness and efficiency as a goal (like most companies), the district would need to lower their electric rates, and that will never occur. The end result is a top-down culture of leadership that does not make waves and for God's sake don't encourage or promote operational improvements. If one identifies deficiencies or opportunities for improvement, that person is identified as a trouble-maker and their career is ruined. Within SMUD you are encouraged to quietly go along for the ride. Engineering projects never get accomplished on time, always run over budget, and no one seems to care! If one compares the number of levels of supervisory and management at SMUD with another utility the heart of the problem is demonstrated. Promotions and advancement are not based upon ability, merit or experience, but upon who you know and what is said behind one's back. It appears to me that ethnic quotas within supervisory and management levels preempt merit.

    Advice to ManagementAdvice

    I have no advice since I think the culture of apathy, complacency, neglect and unaccountability are so entrenched at all levels, it cannot be changed. There is no manager who will stand up and make a difference. SMUD needs a complete reorganization from top-to-bottom including the district board.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Management is Uninspiring-Glorified Hall Monitors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enterprise Analyst  in  Sacramento, CA
    Current Employee - Enterprise Analyst in Sacramento, CA

    I have been working at Sacramento Municipal full-time for more than 10 years

    Pros

    Benefits package, pay scale, vacation. A decent place.

    Cons

    Sad atmosphere. Employees are depressed, and paranoid. Executives and the SMUD board have an enlightened vision of creating a great company like Zappos or Google, but management is screwing it up.

    Advice to ManagementAdvice

    Lead by example, commit to real leadership growth. Hall monitors are not leaders, leaders are born not trained. Lip service to values and culture doesn't count.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Employees are extremely political. Very little constructive work, but a lot of fingerpointing

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Sacramento, CA
    Former Employee - Anonymous Employee in Sacramento, CA

    I worked at Sacramento Municipal full-time

    Pros

    Good public sector benefits with little work

    Cons

    Line Managers are biased and favor those who've been in the 'system'. (i.e. seniority). Work nor merit counts. Very difficult for any outsider to break through

    Advice to ManagementAdvice

    Get rid of dead wood looking milking the system and the 'entitlement' mindset

    Doesn't Recommend
    Neutral Outlook
  8.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Intern  in  Sacramento, CA
    Former Employee - Marketing Intern in Sacramento, CA

    I worked at Sacramento Municipal as an intern for more than a year

    Pros

    People stay and never leave, good job security

    Cons

    People are very slow to respond, or do anything at all. Projects seem to take forever to complete, and then suddenly aren't needed.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    I did not leave with a good feeling about the company but the employees are dedicated workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineering Designer  in  Sacramento, CA
    Former Employee - Engineering Designer in Sacramento, CA

    I worked at Sacramento Municipal full-time for more than 8 years

    Pros

    Theoretically you have the opportunity to 'try' other positions within the company without any repercussions in your permanent position.

    Cons

    All employees are not given the same opportunities or protections. It is very much a 'who you know' type of company.

    Advice to ManagementAdvice

    Problem managers should be addressed, not reassigned.

    Doesn't Recommend
    Positive Outlook
  10.  

    Intern in SMUD

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  Sacramento, CA
    Former Employee - Intern in Sacramento, CA

    I worked at Sacramento Municipal part-time for less than a year

    Pros

    Provide you good training. Work in detailing separate department.

    Cons

    Not found until now because of short interim.

    Recommends
    Neutral Outlook
  11. 3 people found this helpful  

    Awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Sacramento, CA
    Current Employee - Anonymous Employee in Sacramento, CA

    I have been working at Sacramento Municipal full-time for more than 10 years

    Pros

    Great benefits, above average salaries, some people genuinely care about doing a good job.

    Cons

    SMUD is obsessively focused on metrics that mean nothing to performance, The area heads and above play a game of "gotcha". I have great respect for the section level (first line) supervisors who must navigate the line between managers focused on CYA and entrenched clerical workers who have been there for 20+ years and refuse to learn new skills. If you are hired at SMUD, keep your head down, don't make waves, and collect your paycheck. Don't ever use the internet for personal use, even for a miniscule amount of time because SMUD monitors every keystroke and reads your email. It is a two-faced organization --the official face to employees is how upper management cares about fulfillment and engagement. The secret face is Gestapo-like. Be prepared to watch your back every minute. I left after 15 years...I could not take one more day.

    Advice to ManagementAdvice

    Stop obsessing over metrics that mean nothing and focus on results. Do you ever wonder why the employee response rate to the annual survey is low? Because no one trusts you when you say it is anonymous! Stop micro managing and spying on employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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