Safaricom Reviews

Updated July 24, 2015
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44 Employee Reviews

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  1. Intern Safaricom

    Former Employee - Intern
    Former Employee - Intern

    I worked at Safaricom (Less than a year)

    Pros

    They allow you to engage with anyone at any level. Duties and roles assigned are those of full time employees

    Cons

    I thoroughly enjoyed my time there as an intern. Not much to say with regards to cons.


  2. product manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in Nairobi (Kenya)
    Current Employee - Senior Product Manager in Nairobi (Kenya)

    I have been working at Safaricom full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Very supportive, innovative and market leader in many fronts especially mobile money

    Cons

    robust, decision making takes time

    Advice to Management

    N/A


  3. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Safaricom

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Market leader in Kenya Great company to work for with many employment benefits. Good pay. Great opportunity to learn and interact with some of the best employees in Kenya Innovation is encouraged Very competitive enviroment

    Cons

    Quite bureaucratic and hierarchical mainly due to its size and complex structures Fast growth made some of its earlier mistakes hard to correct and undo e.g. Bad network coverage "Cover your behind"


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  5. Relationship Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relationship Manager in Nairobi (Kenya)
    Current Employee - Relationship Manager in Nairobi (Kenya)

    I have been working at Safaricom full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great employer, young and creative workforce, freedom to improve your work lifestyle, flexi hours, leader in telecommunication innovations,

    Cons

    Being a large company you barely get to know most colleagues.


  6. Great training ground

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Nairobi (Kenya)
    Current Employee - Manager in Nairobi (Kenya)

    I have been working at Safaricom (Less than a year)

    Recommends
    Recommends

    Pros

    -Working for Safaricom equips you for any job environment. The key words are "dynamic" and "pressure". -There's no option but to keep up. Good results are always recognised and rewarded. -Safaricom totally embraces innovation on all fronts. -Process improvement a core part of service delivery. -Organisation is at the forefront in transforming lives.

    Cons

    -Remuneration is below that in orgaisations of its calibre. Probably the organisation can optimise productivity with fewer staff numbers and then pay them better. -Work-life balance can be hard to achieve.


  7. Customer Experience Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Executive in Nairobi (Kenya)
    Current Employee - Customer Experience Executive in Nairobi (Kenya)

    I have been working at Safaricom

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Access to very good benefits given by the company

    Cons

    Career growth on the minimum particularly at the operations department.

    Advice to Management

    Listen more and act on feedback given by the employees,


  8. Work - Life

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Safaricom

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The take care of the staff welfare even if the salary may not be commensurate e.g. baby care etc

    Cons

    Too much internal politics. Do not mess with the status quo Already specialized so nothing much to learn


  9. account manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Safaricom

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Good working environment and fun at work

    Cons

    Low pay and a lot of pressure

    Advice to Management

    Increase renumeration to be in tandem with the billions they are making


  10. Customer Care Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nairobi (Kenya)
    Current Employee - Anonymous Employee in Nairobi (Kenya)

    I have been working at Safaricom full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    the company offers good salary and benefits sych as health insurance etc

    Cons

    the pressure of balancing work and life can be a challenge especially for customer care

    Advice to Management

    Encourage a good balance between life and work and create a good environment


  11. Sales Administrator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Safaricom

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great Energy and the Bosses are always willing to listen to you irrespective of your position. Great benefits such as Annual Bonus, Great Medical Cover, Reduced Interest rates for Loans and Mortgages

    Cons

    Sometimes the is too much Bureaucracy when trying to get work done.



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