Safe Auto Reviews

Updated August 24, 2015
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Ari Deshe
19 Ratings

37 Employee Reviews

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  1. Needs Help

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Columbus, OH
    Current Employee - Claims Adjuster in Columbus, OH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Safe Auto full-time (Less than a year)

    Pros

    The people with whom I work on a daily basis are among the best people I have met at a company. With the inevitable exception of a few bad eggs, my coworkers are responsive, upbeat, and helpful. The company is laid back, and flexible with family/personal needs when they arise. There is also room to advance in the company, and upward mobility certainly exists. Middle management seems to be very responsive to employee suggestions and concerns.

    Cons

    Training could use some overhaul in the claims department. Upper management seems out of touch with the "boots on the ground." IT infrastructure is aging very quickly. Pay is horrible considering the work load, contributing to high turnover.

    Advice to Management

    Invest in your greatest asset - your employees.


  2. Disappointing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contact Center Supervisor in West Somerset, KY
    Former Employee - Contact Center Supervisor in West Somerset, KY
    Doesn't Recommend
    Negative Outlook

    I worked at Safe Auto full-time (More than 5 years)

    Pros

    Friendly environment Great mid and lower management

    Cons

    Bad pay Confusion about procedures Little concern for employees by upper management

    Advice to Management

    Need more balance between business needs and concern for customers and employees


  3. Helpful (1)

    Directive without direction.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative in Somerset, KY
    Former Employee - Claims Representative in Somerset, KY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Safe Auto full-time (More than a year)

    Pros

    The PTO was fairly good, the promise of paid holidays, the surface shows a well oiled machine of a company.

    Cons

    Pay sucks compared to the industry average, far too many changes made at the worst possible times ( IT decides to update the company wide server environment without first testing what they're implementing and waiting until the companies busy season to implement it. Which only causes major computer failure. The company was operated by another business management company in order to finally turn a profit after years of mismanagement only to turn around and repeat the same things that hurt the employees and in turn the company such as micromanaging employees. Rules are not enforced if management likes you and they will turn a blind eye towards many things. But, you are on point of they don't like you. The company is ran by and it's backbone is a computer system called auto pilot that was designed in the 90s and all but limps the company along. The designers and programmers who built it no longer work there so any IT people they have simply cross their fingers hoping it works because no one truly knows how it works They constantly want to change things and set goals but yet, they don't actually have any feking clue what they want the goal to be other than just "try harder." There seems to be a complete disconnect with first line supervisors on how difficult their lower employees jobs are. Not to mention many times over it seems that managers are promoted based on their sales experience. Not their overall experience, so it's not uncommon for your own supervisor (who you're supposed to confide in and trust to know all that you don't.) to tell you they have no answer and that you know more about your job then they do. Adjusters are also in the same boat apparently forgetting that claims first notice of loss are their buffer. They complain that they have so many claims to work on but yet, they refuse to admit that if not for us doing their job they would have hundreds if not thousands more. Promotions are all but non existent. Oh and don't forget. Those holidays they talk up during your hiring process are complete bull. You will be mandatoried for every one unless you're lucky enough to use a vacation day but even that's not promised. The company continues to shine in the worst way possible.

    Advice to Management

    Communicate with your staff. If not for them, you wouldn't be where you're at. Walk the floor more, and if time and work load allows, strike a convrsation every once in awhile. Come to grips with your own reality that you're as disposable as any single person under you. Most importantly. If your employee screws up. Don't talk down to them. Your podium can be knocked down as easily as it was built.


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  5. A Lot of Uncessary Changes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior/Blended Representative in Somerset, KY
    Former Employee - Senior/Blended Representative in Somerset, KY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Safe Auto (More than 5 years)

    Pros

    Great managers, excellent work environment, great benefits.

    Cons

    Not much employee recognition or importance. They focus much on corporate issues and the bottom line. I felt like a sheep there in the end before I left. Morale was at an all time low and they are in need of change in the employee relations area.

    Advice to Management

    appreciate your employees on the phone; if it wasn't for them, you would have no customers and no income.


  6. Total loss Adjuster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Total Loss Adjuster in Columbus, OH
    Current Employee - Total Loss Adjuster in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great relaxed enviroment with many teammembers willing to help answer questions.

    Cons

    I have no cons for this position or company at this time.


  7. Moving quickly and in the right direction

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Safe Auto full-time

    Pros

    Fun environment; good teamwork across departments; lots to do; suggestions are taken seriously; work / life balance is up to the individual; variable compensation; autonomy is given but you can ask anyone for help, clear goals and objectives.

    Cons

    Some growing pains; fast paced environment and gaining speed daily (can create stress); significant amounts of business and technical change; Goals and objectives sometimes change, but if you ask, management will clarify.

    Advice to Management

    Keep communicating even when you think you have communicated enough. People want to feel connected and contribute to the organization.


  8. Claims Adjuster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Columbus, OH
    Current Employee - Claims Adjuster in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Safe Auto full-time (Less than a year)

    Pros

    Amazing facility. Every employee is over the top nice. There is a great training program, and tons of room for advancement. I have never been this thrilled about an employer.

    Cons

    Lower starting salary, but numerous reviews, and opportunity for growth. Kind of higher turnover because of higher paying comparable jobs.

    Advice to Management

    Keep up the great work. Consider correlation between salary and retention.


  9. Company under going changes, so there is hope. But...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Columbus, OH
    Former Employee - Analyst in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Safe Auto full-time (More than a year)

    Pros

    beautiful new building friendly coworkers proximity to mall and restaurants

    Cons

    pay worst in industry little room for growth manager broke trust to save a buck

    Advice to Management

    invest in your people.


  10. Helpful (2)

    Overall Good Company to Work For

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Columbus, OH
    Current Employee - Claims Adjuster in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Safe Auto full-time (More than 5 years)

    Pros

    Good company structure and training Good Benefits Promotes Health & Wellness Co- Workers

    Cons

    Workload Overwhelming at times Pay could have been better


  11. Helpful (1)

    Good experience overall but high stressful job due to high pending and high turnover as a result of the high pending.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster
    Former Employee - Claims Adjuster
    Recommends
    Positive Outlook

    I worked at Safe Auto full-time (More than 3 years)

    Pros

    flexible company to work for

    Cons

    very high pending files for adjusters

    Advice to Management

    Decrease adjusters pending files in order for their product to be good and constant without unnecessary stress. A stressful job does not allow the worker to produce a good high quality product that customers are looking for therefore affecting the customer retention as a result. Management should step away from their desk and spend more time on the floor with adjusters in order for management to understand the life of an adjuster and only then they will understand that although it sounds easy, it is not easy to be an adjuster and handle so many things at once. Let management handle the phones for a few days and they might get a better view of how much an adjuster has to do on daily basis.



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