Safe-Guard Products International

www.safe-guardproducts.com
Unclaimed Profile
Add Review

Safe-Guard Products International Reviews

Updated June 29, 2015
28 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
2.4
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Douglas A. Duncan
16 Ratings

28 Employee Reviews

Sort: Popular Rating Date
  1. Tremendous opportunities for growth for the right talent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Safe-Guard Products International full-time (More than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The company has been growing at a rapid rate for the last several years, which affords great opportunities for those willing to work for it. Excellent benefits package, super nice office, opportunity for flexible work schedules in certain departments, opportunity to work across multiple functional areas depending on the position.

    Cons

    Almost complete lack of business processes and in many cases total lack of training, which makes it near impossible to be effective as a new hire. Middle management is either non-existent or not empowered to make decisions, which means that C-level execs get involved when they most definitely should not be. No defined structure in terms of career paths and what it takes to move up. Salaries are highly varied, and there is no market analysis provided by HR to justify increases, which are highly arbitrary.

    Advice to Management

    Hire or promote better mid-level managers, and empower them to make decisions and drive day-to-day operations. Make more of an effort to reward tenure and retain talent.


  2. Helpful (1)

    Great job, depending on what department you work in.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Safe-Guard Products International full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Easy job. I have been provided all of the necessary resources to perform my job at the highest level. I also love that I'm not micro-managed at work. It's a pretty laid back work environment.

    Cons

    The department I work in is female-dominated and it's a bit like high school with women starting unnecessary petty drama with people who are not in their "clique". If you're okay with this type of behavior, then you will fit right in. Monthly bonus lunches have been stopped and also incentive bonuses we used to receive.

    Advice to Management

    Provide better training to supervisors.


  3. Helpful (1)

    Good Stepping Stone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Safe-Guard Products International full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Easy work for decent pay and great benefits.

    Cons

    Lack of communication between departments. No accountability. Hard to advance up corporate ladder.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    This place has no structure.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster

    I have been working at Safe-Guard Products International full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    My coworkers are the best. We are able to work well together in a dysfunctional environment. The different shifts are a plus.

    Cons

    Too many changes. People getting promoted who shouldn't be. The turnover rate is very high. The training is inadequate. There are some supervisors that treat people like crap.

    Advice to Management

    Listen to the people and make things work. Hire adequate amounts of people and implement better training.


  6. Irritating at Best

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Safe-Guard Products International full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They will pay you and the checks will clear your bank. Beyond that not much.

    Cons

    Formed by a few good old boys. This company is inspired by luck and timing and relatively nothing more. Good luck Goldman Sachs in investing in this one


  7. Helpful (1)

    Business/Contract Processing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business/Contract Processing in Atlanta, GA
    Current Employee - Business/Contract Processing in Atlanta, GA

    I have been working at Safe-Guard Products International (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Free lunch when closing, great location, overtime at the end of the month.

    Cons

    No room for growth. Business and Contract Processing has job family to be promoted. Business Processing is commonly used in Information Technology. HR needs to do a study of related job titles and do a reorganization of the Job Families because they do not match. Underwriting is not a 'true' underwriting department.

    Advice to Management

    Collaborate with your employees to learn more about their skill sets.


  8. Misled, Misguided and Missing the Mark

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Safe-Guard Products International full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    • Diversity – Diversity across all backgrounds and experience. It’s one of the strengths of the company.
    • Corporate Light – while Safe-Guard is definitely a corporate company, it doesn’t feel completely corporate. Everyone is friendly and not too stuffy. May be considered a con, but I found it to be a pro.
    • Competitive wages – The benefits and pay were competitive with other companies.

    Cons

    • One Job Is Not Enough – Be prepared. The position in which you applied for will most likely change. I had my position and duties change twice within the first 6 months of employment. My workload tripled, along with everyone else’s. Expect to be overloaded.
    • Training – There is no training. Sure, maybe someone will show you how to put in for time off, but not on understanding how to set up a form? How the proprietary contract system works, what info is stored in tables, who handles decisions on the website changes or how reports are accessed. Everything you will learn from SG, will be because you need to ask it. And be prepared to get the reaction or look as if you should already know.
    • People – A majority of the people at SG are good people... polite... even fun... there are a handful of diamonds in the rough seas of egos. The lack of process has made everyone at SG on edge and a “know-it-all”. More to come on process. Griping and complaining without wanting to solve the issue because everyone is so overworked, nobody wants to take ownership.
    • Process – The process at SG is flawed…. Mainly because there isn’t much of it. Kickoffs and documents are created, but nobody will sign off and approve it. Meetings? People are late or don’t show up and then complain weeks later that something was missed or inaccurate. The balance of process and accountability go hand in hand. You should not have one without the other. At SG, you get accountability, but few that adhere to any process.
    • Guidance - You will be sent to someone else... who will send you to someone else… and then told to dig for the answer. When you dig and find the answer, it will be wrong. Guaranteed.
    • Mommy & Daddy – Be prepared! If you are at odds with someone over a project or issue, it will be raised up… not to your boss or your bosses boss, but to the top of the company! This is the first company I have ever heard of with a staff of over 200, where the COO, CIO, CEO, VP’s, and so on are involved in resolving trivial project issues. An email chain, containing an issue between two parties gets raised up to the bosses of those two. The best way to handle is to sit down and hash it out. At SG, be prepared to have the other party loop in your boss and bosses boss and a COO, CMO, CIO and VP’s for good measure.
    • You say you like working? – Good… while it’s not put out on front street, SG expects you to work 24/7. If you interface with a OEM, you are expected to get back to them immediately, with a problem resolution within 24 hours. If your role connects to an issue, you are expected to stay until it is addressed. Conference call scheduled from 10pm-2am on a Thursday night, runs until 4, you’re expected to be at work the next morning.
    • Tunnel Vision – Normally a good thing, here at SG, the driving of the train starts at the top and while the client portfolio is impressive, it does no good to continue bringing on additional OEM’s and projects without:
    1. Consulting with the departments to ensure that the project timeline is sensible. SG execs are notorious for arbitrarily giving a date to a client without knowing the other projects going on.
    2. Ensuring the current staff can handle the workload. A good portion of the employees are doing multiple jobs with unreasonable timelines and expectations. The rebuttal to this is usually to have a better process in place. Internal projects for process and bettering employees always takes a back seat to the client’s needs.
    3. Pushing new projects put older projects or “less urgent” projects to the back of the line. This hurts our reputations with our other OEM’s who aren’t a Hyundai or Toyota.

    Advice to Management

    The only way to be able to handle a larger workload, ensure success and ensure process is put in place correctly is to hire more employees, define roles and keep them defined. Let Managers manage employees and not projects. Stop putting multiple roles onto people who were hired for the job they interviewed for.
    SG will continue to lose good employees and turnover will continue to be extensive until this is addressed.


  9. Helpful (2)

    Highly unorganized and disfunctional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Atlanta, GA
    Current Employee - Claims Adjuster in Atlanta, GA

    I have been working at Safe-Guard Products International full-time (Less than a year)

    Pros

    steady pay, affordable health insurance, nice coworkers

    Cons

    Management is awful, nobody seems to know what they are doing and pay is inconsistent. Salary for people doing the same job can range as much as 12k and experience and education has nothing to do with as people with degrees make less than people with no experience working in and office setting. It seems like it depends on who your HR representative was. I have been here just about a year and countless people have quit or gotten fired. And other departments are so far behind and short staffed that they are randomly picking people and moving them to different departs to help with the call volume. Adjusters in Tire and wheel department are taking calls in GAP customer service, Cancellations, Inspections yet they are not getting paid any more. The relaxed environment that once was when I first started is no longer present. Everyone feels overworked, underpaid and unappreciated. The agents who should have been walked out the door still have a job and those who are good at what they do are let go for dumb reasons. New hires are not being trained on old system since it will be phased out at some point but that time is NOWHERE in site as new system has many flaws/bugs to be fixed. So they are essential of no use as old claims or claims started in old system need to be transferred to someone else.

    Advice to Management

    Get it together. Go back to some of the processes of the past. Was much better place to work when Scott was around.


  10. Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Atlanta, GA
    Current Employee - Manager in Atlanta, GA

    I have been working at Safe-Guard Products International full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    High growth within the market. Some strong key sales and account managers that keep the relationships going

    Cons

    The most dysfunctional leadership team around. They continually make bad decisions in firing the wrong people but keeping the inadequate on the job. One department does not seem to know what the other department is doing. The communication is terrible and in any management position you are always concerned the next day may be the last. They have lost multiple key personnel in operations, IT and marketing and this cycle never seems to end.

    Advice to Management

    Make the right decisions. Stop letting the right people quit and firing good employees. Learn from your mistakes. The problem is that the executives can't even agree with each other so it sets the wrong tone. Until ownership makes some changes I don't think anything will change


  11. Helpful (1)

    WHAT AN EXPERIENCE

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Safe-Guard Products International full-time

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    You get a paycheck and it's a simple job.

    Cons

    Human Resources correspondence SUCKS and are not professional AT ALL! Employee's are made to feel like robots and not like valuable assets to the company. No one has an idea of what's going on.

    Advice to Management

    Make sure that your superiors have knowledge of your products that way when your entry level employees approach them with concerns, they wouldn't feel like they are providing consumers with inadequate information. Get real logical selfless leaders who can help drive the company to success!



Showing 28 of 28 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.