Saga Group Reviews

Updated August 26, 2015
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2.6
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Saga Group Group Chief Executive Andrew Goodsell
Andrew Goodsell
2 Ratings

14 Employee Reviews

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  1. Waste of time

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Agent in Houston, TX
    Former Employee - Sales Agent in Houston, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    small environment, nice co-workers and not a lot of inter-office politics. decent pay based on amount of employees. could have been a cool place if the boss wasn't all over the place

    Cons

    where should i start? lack of leadership- not consistent. delegate w/o clear direction and impatient. used inappropriate communication with employees. environment not encouraging.

    Advice to Management

    take a few courses in MANAGEMENT. learn how to communicate with employees, talk instead of shouting and downing employees. focus on the business at hand instead of trying to have multiple entities. focus on the one with the greatest potential!


  2. Very happy here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Folkestone, England (UK)
    Current Employee - Anonymous Employee in Folkestone, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great team, job is what I have always wanted to do for a number of years, great manager, job security, amazing benefits, Local and get to travel around between buildings rather than being stuck in one building all of the time.

    Cons

    Canteen doesn't serve food past 4...

    Advice to Management

    Keep doing what you are doing!


  3. Good Money - Bad Managment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Saga Group full-time

    Pros

    Good Money Lots of benefits eg: free health insurance Nice building and facilities

    Cons

    Bitchyness and snakes Stupid hours and forced overtime High targets and very repetative

    Advice to Management

    Get off your high horses!


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  5. Helpful (2)

    Good benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Folkestone, England (UK)
    Current Employee - Anonymous Employee in Folkestone, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Saga Group full-time (More than a year)

    Pros

    Free health insurance, uncapped commission for sales agents, free cheche, good canteen facilities, training is pretty comprehensive, good career progression (though some departments pick mates over talent) free yearly shares recently started (though unclear if they will continue next year) and internal communication is pretty consistent. If you manage to make it out of the call centre and into a head office department, it can be a nice place to work as you are treated like an actual human being.

    Cons

    Am overzealous approach to fca regulations stifle creativity in some roles, leading to quite a regimented working environment. Call centre staff are heavily overworked and managed by team leaders who are in the job because they are mates with operations managers. Call centre staff are treated as being indespensible and as such, receive little respect for their hard work.

    Advice to Management

    Treat call centre staff with the same respect you have for head office staff and reconsider your recruitment process for team managers.


  6. Ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Folkestone, England (UK)
    Current Employee - Administrative Assistant in Folkestone, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Saga Group part-time (More than 10 years)

    Pros

    I feel I have job security, and have shares which is a great incentive.

    Cons

    Wages are not that great and sometime you don't get promotion if your face doesn't fit.


  7. The joy of Saga

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior IT Systems Consultant in Folkestone, England (UK)
    Current Employee - Senior IT Systems Consultant in Folkestone, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Saga Group full-time (More than 10 years)

    Pros

    Team environment and the people make it a nice environment to work in. Small amount of freedom to experiment and push boundaries. Experience full application life cycle.

    Cons

    Slow pace of change, legacy is an excuse for not changing. sometimes not forward thinking enough. Lack conviction with limited strategy.

    Advice to Management

    Decide what you want to achieve and deliver it


  8. Weird environment....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Sandgate, England (UK)
    Former Employee - Marketing in Sandgate, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Saga Group full-time (More than a year)

    Pros

    Easy to get employed as huge turnover

    Cons

    Cliquey management and want-to-be management. If you want to progress, suck up to a cringy level, don't worry about work quality.

    Advice to Management

    Try and remember where you lost your souls and people skills whilst working for saga. Try investing and listening to your employees as well as stockbrokers and shareholders.


  9. Under valued and under paid

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Agent in Ramsgate, England (UK)
    Current Employee - Call Agent in Ramsgate, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Saga Group full-time (More than a year)

    Pros

    Easy to find employment here because of such a high turnover of staff.

    Cons

    Pay is extremely low considering the amount of work and rules you are expected to adhere to.the slightest mistake can see you lose all the commission you have worked hard for through the month .Very little real appreciation of a job well done,can be a stressful,negative and depressing job.Sag a are not interested in staff moral just figures,targets and making the company money of which the staff see very little of.Computer systems old and inefficient.

    Advice to Management

    Senior management need to stop coming down so hard on underpaid staff and boost moral a little more with recognition not just of top performers but all staff who also make significant money For the company..Stop making a once a year bonus almost impossible to achieve by listening in to calls relentlessly in December by QA so that this can be used as a way of not Paying an annual bonus in February,


  10. Helpful (1)

    Great company if you're a hard worker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent in Folkestone, England (UK)
    Current Employee - Sales Agent in Folkestone, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Saga Group full-time (More than 5 years)

    Pros

    Uncapped commission Friendly staff Good rewards for those who work hard and achieve results

    Cons

    A lot of grey areas when it comes to QA Extremely poor computers and systems

    Advice to Management

    Fix the above cons


  11. Growing company, some efforts to improve levels of engagement from employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Consultant in Folkestone, England (UK)
    Current Employee - Systems Consultant in Folkestone, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Saga Group full-time (More than 5 years)

    Pros

    Good products; Business has remained strong through economic downturn; Some good opportunities if you are in the right place at the right time.

    Cons

    Easy to hit a ceiling where you have run out of progression opportunities; Salaries below market rate in some areas; Despite some positive from programme to improve employee engagement there is the feeling that this is just a necessary box ticking exercise for some senior management.

    Advice to Management

    Encourage employees to share ideas to enhance business (e.g. a scheme where an employee can put an idea forward (even if it's not for their department) and then be involved in the implementation of that idea if they have the relevant skills and the idea is viable; Make better progression opportunities for skill staff.



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