Saga Group

www.saga.co.uk

Saga Group Reviews

7 Reviews
2.2
7 Reviews
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Saga Group Group Chief Executive Andrew Goodsell
Andrew Goodsell
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Employee Reviews

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  1. 1 person found this helpful  

    Great company if you're a hard worker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Agent in Folkestone, England (UK)
    Current Employee - Sales Agent in Folkestone, England (UK)

    I have been working at Saga Group full-time (more than 5 years)

    Pros

    Uncapped commission
    Friendly staff
    Good rewards for those who work hard and achieve results

    Cons

    A lot of grey areas when it comes to QA
    Extremely poor computers and systems

    Advice to ManagementAdvice

    Fix the above cons

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Waste of time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Agent in Houston, TX
    Former Employee - Sales Agent in Houston, TX

    I worked at Saga Group

    Pros

    small environment, nice co-workers and not a lot of inter-office politics. decent pay based on amount of employees. could have been a cool place if the boss wasn't all over the place

    Cons

    where should i start? lack of leadership- not consistent. delegate w/o clear direction and impatient. used inappropriate communication with employees. environment not encouraging.

    Advice to ManagementAdvice

    take a few courses in MANAGEMENT. learn how to communicate with employees, talk instead of shouting and downing employees. focus on the business at hand instead of trying to have multiple entities. focus on the one with the greatest potential!

    Doesn't Recommend
    No opinion of CEO
  3.  

    Under valued and under paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Agent in Ramsgate, England (UK)
    Current Employee - Call Agent in Ramsgate, England (UK)

    I have been working at Saga Group full-time (more than a year)

    Pros

    Easy to find employment here because of such a high turnover of staff.

    Cons

    Pay is extremely low considering the amount of work and rules you are expected to adhere to.the slightest mistake can see you lose all the commission you have worked hard for through the month .Very little real appreciation of a job well done,can be a stressful,negative and depressing job.Sag a are not interested in staff moral just figures,targets and making the company money of which the staff see very little of.Computer systems old and inefficient.

    Advice to ManagementAdvice

    Senior management need to stop coming down so hard on underpaid staff and boost moral a little more with recognition not just of top performers but all staff who also make significant money
    For the company..Stop making a once a year bonus almost impossible to achieve by listening in to calls relentlessly in December by QA so that this can be used as a way of not Paying an annual bonus in February,

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Growing company, some efforts to improve levels of engagement from employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Consultant in Folkestone, England (UK)
    Current Employee - Systems Consultant in Folkestone, England (UK)

    I have been working at Saga Group full-time (more than 5 years)

    Pros

    Good products;
    Business has remained strong through economic downturn;
    Some good opportunities if you are in the right place at the right time.

    Cons

    Easy to hit a ceiling where you have run out of progression opportunities;
    Salaries below market rate in some areas;
    Despite some positive from programme to improve employee engagement there is the feeling that this is just a necessary box ticking exercise for some senior management.

    Advice to ManagementAdvice

    Encourage employees to share ideas to enhance business (e.g. a scheme where an employee can put an idea forward (even if it's not for their department) and then be involved in the implementation of that idea if they have the relevant skills and the idea is viable;
    Make better progression opportunities for skill staff.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Ok but limited

    • Career Opportunities
    Current Employee - Recruiter in London, England (UK)
    Current Employee - Recruiter in London, England (UK)

    I have been working at Saga Group full-time (more than a year)

    Pros

    Friendly teams at saga and from my position the SMT were all easily accessible. The company has set compliance procedures for care workers and will not compromise them

    Cons

    Too much change but without any real direction.the company has potential in the social care market but is moving too fast with acquisition rather than refining processes and getting things right

  7.  

    Not the best job I've ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Agent in Ramsgate, England (UK)
    Current Employee - Customer Service Agent in Ramsgate, England (UK)

    I have been working at Saga Group

    Pros

    They will currently employ just about anybody as long as you do not have any criminal convictions so if you are struggling to find work elsewhere then SAGA is the place for you.

    Cons

    You are constantly monitored in everything you do. You have to press a button to go to the toilet. There is no recognition for good performance. Every mistake you make is completely traceable and will be followed up with disciplinary action. Even a typo! You work a six day week.

    Advice to ManagementAdvice

    Lay off the staff a little bit and they will suddenly become satisfied and hard working. The only reason people fail to perform is because of the way they are treated. Also most of the problems that arise are as a result of having a very high turnover of staff and therefore very few long term employees who know what they are doing.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Saga Now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Clerk in Folkestone, England (UK)
    Current Employee - Clerk in Folkestone, England (UK)

    I have been working at Saga Group

    Pros

    Generally friendly once they get to know you. Nice place to work Comfortable surroundings, lovely in-house nursery/play group. Good canteen facilities. Good meeting room facilities. Commitment to IT, commitment to efficiency.

    Cons

    Above averagely cliquey; new people distrusted. Bullying and ostracisation is not unusual. Too many cliques spend too much time running down other departments/individuals, which seems to be a form of bonding sport, but which is completely unproductive and quite destructive. Too great a tendency to take the bread out of people's mouths as punishment for minor offences.

    Advice to ManagementAdvice

    Bullying employees is counter-productive, but seems to be rife. Try and make each and every employee feel valued and loyalty will be your reward. Times are hard, so now is a good time to ensure employees are treated with respect and foster loyalty rather than treating them like commodities and building resentment. Good employees will remember who treated them well through the bad times.

    No opinion of CEO

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