Sage North America Reviews

Pros

The people are great to work with. We generally have what we need in order to get the job done. In certain departments, the hours are very flexible and working from home occasionally is permitted.
The healthcare and other benefits are very good.

Cons

Sage buys existing products, most of which are NOT the market leader, and then maintains them. They do this with little strategy with respect to the Sage product portfolio. That is, they buy products that compete with each other! Sage is full of smart people who know how to build new products, but Sage is not committed to creating new products. They wait until a market has exploded before taking it seriously, which means we can never get ahead and do anything innovative. Leadership is not willing to invest in things that will benefit the company in the long term. They are only concerned with short-term growth. They give lip service to "organic growth" (growing existing products), but they aren't serious about it.

Advice to Senior Management

Compensate upper management based on long-term goals, not year over year results.

Pros

Great company to work for. The benefits were awesome.

Cons

micro management..too many metrics. Everything is measured.

Advice to Senior Management

have a more relaxed environment. Your employees would respond better if leadership at Sage Software were a bit more relaxed.

Pros

A positive work environment that empowers its employees. The people are fun to be around and driven for success. They have created an environment for EXCEPTIONAL CUSTOMER EXPERIENCE both externally and internally.

Cons

Within the sales environment the desire is for more consultative selling however the demand to produce a specific amount daily doesn't warrant that approach. The sales structure dictates more of a transactional approach.

Advice to Senior Management

Try to listen to the employees who are in the trenches and understand what is a realistic vs. a unrealistic expectation.

Pros

Vacation benefits, medical, dental and vision option. 401K and Flex spending options.

Cons

Management is ever changing. Reorgs every 1 1/2 years which is very disruptive. Focus of NA operations changes each time management changes.

Advice to Senior Management

Respect & Value your loyal employees. Choose a solid leadership and stick to the organizational goals & objectives. Dont keep swapping them.

Pros

- Pay is still good
- Benefits are still great
- Work/life balance is still reasonable most of the time

Cons

- Company run by bean counters
- Ratings in performance reviews have lost all meaning.
- Layoffs are now a regular event
- Inter-division rivalries have intensified the past few years

Advice to Senior Management

Bring in a CEO with some strategic vision, stop micromanaging day-to-day operations, and stop using the latest corporate fad as the answer to all of Sage's problems.

Pros

Underground parking
4 weeks off from day one
decent health benefits
very casual attire
nice surrounding area

Cons

Management - age and skills
low pay
stressful environment
promote suck ups
constantly changing values and rules
trying to mold into one big bunch of robots
very poor business decisions

Advice to Senior Management

Have some consideration of what could be good for the employees as well. Appreciate the employees who deserve it and reward them.

Pros

Decent medical and dental benefits

Cons

Incompetent Sales Management with no formal Sales training or education and lack of recognition to the hardworking, coupled with the inexistent brand, and embarrassing pay structure unheard of in the IT industry - is slowly sending this organization to extinction. The mass layoffs within the last few years of some of the most talented and hard workers in Sales, R&D, Q&A, and IT, left the most clueless, lazy, incompetent tools in the shed. There is no innovation or leadership here; it's led by a bunch of weak, sleepy, unqualified Executives who follow/rip-off software trends in the industry in an attempt to stay afloat of their competitors. You can expect high staff turnover, especially at the Management level and don't expect them to offer professional growth because it doesn't exist.

Advice to Senior Management

Management cannot be helped. This company is headed for doom.

Pros

Paychecks that don't bounce. That's all.

Cons

I'm reading the reviews and I am dishearted by what I read about this company.

Advice to Senior Management

Certainly you check sites likes this and read the reviews and you still don't get it. There is no hope for you. An employee leaves and you don't even care. HR will get another body to replace it or maybe not if you don't want to spend the money and make the rest work harder. Too many managers that have no management/leadership skills.

Pros

Good pay, flexible scheduling, a/c

Cons

Too many to list: management is not supportive on new employees and uses a "divide & conquer" scheme to pit you against others and thus oust you cleverly by quitting without having to fire you. If you like a noisy environment without sufficient training and enjoy ppl that taddle, this might be the place for you. Their cubicles are mid level and dont muffle any racket in the office. 401k matches at only 3.5% - on web. Constant turnover problems even though they lie about it. Managers do not know the job of their subordinates. Staff not being equally promoted to seniors. This a hire the smile, know the skill type of place. Managers are very remote and not interested. If this still doesnt convince you, get hired there. After leaving, they were hiring a new VP for employee learning!

Advice to Senior Management

Offer performance reviews for management that goes to mid and upper level managers so better managers can be on the front lines.

Pros

outstanding benefits!!
good work/life company (plenty of vacation and encouraged to use)
at front line level, friendly people who truly care about serving customer and doing a good job.

Cons

part-time managers in support
unethical sales leadership, just unbelievable how some get there and stay there...
treat people with little respect
leadership tends to c.y.a., throwing their subordinates under bus to cover up for own inadequacies

Advice to Senior Management

i don't care really, keep doing what you're doing!!!