Sage North America Reviews

Pros

Good work life balance. Opportunity to advance. New technology being implemented.

Cons

Multiple layoffs after I left, making this environment more unstable.

Advice to Senior Management

Figure out what the company goals are and work towards them. Changing paths constantly is not condusive to employee satisfaction.

Pros

Good work life balance. Good products. Some very good people among the rank and file.

Cons

Sr, Leadership lacks direction and skill. Mostly incompetent and inexperienced prior to Sage. Not really a culture to teach management or leadership. People succeed by deflecting blame, not accomplishing goals.

Advice to Senior Management

Develop a culture of expert leadership. Train your managers and leaders. Get rid of the people who constantly deflect blame, but never create actual work product.

Pros

Good use of technology to streamline the support process. Compensation and benefits are very good. Time off requests are generally honored as needed.

Cons

Departments tend to work as silo's resulting in turf wars. Some employees especially in support tend to treat their workday too much like being in a college fraternity. Adults "blowing off steam" by acting like kids. While a casual atmosphere can work to an advantage in some situations, some teams tend to go too far to the extreme in their playtime activities which can distract others who are trying to work. Also with such a long call shift live on phones leaving little time for work on in progress calls, many senior employees are often too busy with their own shift to help newer employees work on escalated issues. Too much emphasis on matrix reporting & statistics of wrap time, call length, available time, etc...Leads to a "big brother always watching" feeling.

Advice to Senior Management

Try to focus less on everyone being 100% standardized. Each employee has their own "phone style" and "phone language". If it works, leave them alone rather then trying to get everyone to say the exact same phrases all the time. Lastly, focus more on the needs of the individual employees when it comes to promotion abilities even if it means it costs a little bit on the department level.

Pros

good place for a beginner to learn about tech sales and getting feet wet. Individual business unit campuses foster a small company feel while under the umbrella of a large company

Cons

No common technology amongst product lines. Cross selling into other business units is always stressed, but due to lack of any tight integration into other Sage branded products, virtually impossible.

Advice to Senior Management

Meetings... None of us is just as dumb as All of us. Redundant meetings are just fostering an environment of apathy

Pros

- Great work hours, management was very flexible on allowing you to work the hours that are most convinient to you
- As long as the jobs gets done everyone is happy
- You are not micro-managed

Cons

- Alot of overhead, in terms of management. There were managers over managers over directors, etc...
- Expect to do alot of travelling.

Advice to Senior Management

- No need for all the different levels of management.
- Better communicaiton betweeen the different departments
- Give employees the heads up when there are changes in the direction of a product

Pros

Fast High speed Internet Access
Roomy Facility

Cons

No one knows anything here
The senior management is a bad joke
Software expertise? None
Market Share? Gone
VPs of sales have been pathetic over the years - illegal, immoral and pathetic
GM is out of it!

Advice to Senior Management

Give up - please (competition wants you to stay)

Pros

They have a social concsience.

Cons

Some poor managers slip by

Advice to Senior Management

Make sure managers are qualified in their field

Pros

Benefits are top notch and that's where it ends!!

Cons

Where do I begin? The type of pressure and expectations don't match where your expectations of getting compensated. You are micromanaged, called in for meeting with your manager to dwell on accounts or #'s (revenue, or dials) to only realize you're getting paid only 2% of everything if, and only if you hit 100% of quota that month. Let me paraphrase after you're commission is taxed to high heavens, you might be able to Super-size it!

Advice to Senior Management

Management needs to understand, we can only close clients that have a need and use for the software. Plus the customers are borderline harrassed and really beaten down when they finally concede defeat and renew/upgrade. We email, snail mail, phone call, postcards, some all within 1 week of the last contact of the other. You NEED to reach NEW clients and not wear down your current ones in order for the company to grow!

Pros

If your game is tight you can advance up the chain very easily.
Involved in the community and understands work/life balance

Cons

After moving up the career chain, they have bad policies in place to limit your earning power. After a couple advancements you'd have to leave the company and go work somewhere else to get paid what you're worth

Advice to Senior Management

New leadership has been coming onboard for the past few hrs so things have been improving. They should hold all employees accountable.

Pros

good benefits, decent pay, decent community efforts

Cons

treatment of employees is very unfair. one gets fired for something minor, and another gets away with murder and is still employed there. But, the company completely takes advantage of the hard workers who are expected to give up their lives "for the company good". Glad to be away.

Advice to Senior Management

pay attention