Sage North America

  www.na.sage.com
  www.na.sage.com

Sage North America Reviews

Updated October 23, 2014
Updated October 23, 2014
284 Reviews
2.9
284 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sage North America President & CEO Pascal Houillon
Pascal Houillon
82 Ratings

Review Highlights

Pros
  • They also support tele-work/remote work and are very supportive of a good work/life balance (in 22 reviews)

  • Good benefits (including generous 401k vesting); great people to work with (in 35 reviews)


Cons
  • Huge disconnect between employees and management: It amazes me how blind the upper management is (in 12 reviews)

  • Terrible work environment which encourages bullying (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Average Company with rapidly changing focus and internal practices.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sage North America

    Pros

    Direct Managers are friendly and pro employee. Give 1 day per year to employees as a charity day so you can volunteer at a local charity with full pay. Compensation is average. Three work shifts to pick from with no weekend work required.

    Cons

    Leadership and internal policy/practices change too rapidly. Office culture is sub-par; too much of your support from co-workers is dependent upon their willingness to help (or not help), your performance rating is in no way tied to your peer performance. This sets up a difficult work environment internally. Very little room for advancement.

    Advice to ManagementAdvice

    Consider revamping the employee performance reviews to include your peer performance/assistance helping co-workers with customers technical issues.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Not enough focus on people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sage North America full-time (more than 10 years)

    Pros

    Good if all you need is a paycheck, not a meaningful job.

    Cons

    The people in my group were not treated like adults. There were too many policies and zero creativity allowed in the job. The managers were only there to tell people what to do and tell them when they were doing something wrong.

    Advice to ManagementAdvice

    It's well known that executive level management generally only sees people as numbers, but at Sage this meant that people were not treated well, and when layoffs happened people were treated even worse. Very demoralizing for both people who leave and people who stay.

    Doesn't Recommend
    Disapproves of CEO
  3.  

    Good Company, Great Co-Workers, Disjointed Executives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Irvine, CA
    Former Employee - Anonymous Employee in Irvine, CA

    I worked at Sage North America full-time (more than 5 years)

    Pros

    Good Benefits and Salary. Co-workers were great and dealing with the customers was also very enjoyable

    Cons

    Meetings... to many and many with out any clear direction. Revolving door of executives who brought in "new" old ideas trying to reshape the business model. Focused on a few of the wrong things when it came to product direction.

    Advice to ManagementAdvice

    Listen to those in the building, there is a lot of experience and knowledge in the company.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    I was a contract worker.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales in Lawrenceville, GA
    Former Employee - Inside Sales in Lawrenceville, GA

    I worked at Sage North America as a contractor (more than an year)

    Pros

    Great company that is stable with good pay and benefits for full time employees, so I heard. They offer permanent positions to successful sales reps.

    Cons

    Management shows favoritism and you may feel that they require more than they are willing to give.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Good Place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sage North America

    Pros

    Good place to get training in medical technology

    Cons

    Medical division was acquired and things changed

  7.  

    A bit disfuntional from the top down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sage North America full-time (less than an year)

    Pros

    Relaxed work environment
    Decent Pay for the work done

    Cons

    No clear direction as to where the company is headed

    Doesn't Recommend
    Disapproves of CEO
  8. 1 person found this helpful  

    An Highly Uneducated HR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Lawrenceville, GA
    Former Employee - Anonymous Employee in Lawrenceville, GA

    I worked at Sage North America as a contractor (less than an year)

    Pros

    I can't find one good reason to refer anyone in HR to work for this company other than to say, there is plenty of opportunity to come and clean up this mess.

    Cons

    Can you say enrolled employee in 401 (k) non-citizen for months? Benefits does not like to be bothered but they also have no understanding of common HR laws. High paid managers with don't bother me attitudes. The total and complete rejection of implementing or using common HR best practices. Highly disappointing atmosphere of no accountability and each one blame the other.

    Advice to ManagementAdvice

    I know flying at 100k feet is nice, it would be nicer if your middle management was the wind beneath your wings, they are not. Fly a little lower and correct the center before the infrastructure collapses. You cannot promote generalists into HRBP/HR Manager roles without making sure they are capable of handling the work load as well as have the emotional and mental capacity. 40% of the HR managers in -place are failing t o the following:

    Horrible on-boarding practices
    No accountability
    No pride in the work place/sloppy work
    Not up to date on laws (federal)
    Too scared to say it and staying because noone wants to look for work in this economy (not the best reason to stay)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Sage North America Response

    Oct 14, 2014Director of Talent Acquisition

    We are disappointed you feel this way but certainly would invite you to reach out and provide additional specifics so that we may review your experience. Please contact Michelle Mulcare at ... More

  9. 1 person found this helpful  

    Always reacting to change.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Manager in Lawrenceville, GA
    Current Employee - Customer Account Manager in Lawrenceville, GA

    I have been working at Sage North America full-time (more than an year)

    Pros

    Great lower level management and work life balance.

    Cons

    Sage makes changes without forecasting issues that may arise. We are always reacting to the whims of management which results in poor customer experience. Your position & comp structure can change without you knowing just to come into work with a new title and role. there is 0 collaboration between upper management and employees.

    Advice to ManagementAdvice

    Create a Process Management position to help connect the many silos between products. Notify employees of changes before they are made.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Decent company, little room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Analyst in Lawrenceville, GA
    Current Employee - Customer Support Analyst in Lawrenceville, GA

    I have been working at Sage North America full-time (more than 8 years)

    Pros

    There are lots of very creative, intelligent, friendly people at Sage. They have talented teams in a number of areas. Good benefits. Employees, for the most part, are well-invested in the company and customers.

    Cons

    Upper management is completely disconnected from employees. They hold quarterly meetings to keep employees informed, but it's an empty gesture, more lip service than real action. HR is a major offender. I've been there for 10 years, and there seems to be a big movement to recruit new employees, but they don't really care about keeping the talent they have. HR makes no bones about this. The annual review process is a complete joke. They work hard to get new people, but once you're there, they have very little interest in keeping you. So, maybe that's a pro if you're looking to work there, but not if you want to stay. Also, very little career pathing- not much room to grow. I like working with Sage customers, but can't grow here, and am out at my earliest opportunity.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Test Engineer
    Former Employee - QA Test Engineer

    I worked at Sage North America full-time (more than an year)

    Pros

    Nice employees, friendly, committed to customer, work is good depending on who you work for

    Cons

    promotions, management & direction needs to be better, salary hikes

    Recommends
    Positive Outlook
    No opinion of CEO

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