Sage North America

  www.na.sage.com
  www.na.sage.com
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Sage North America Reviews

Updated September 30, 2014
Updated September 30, 2014
275 Reviews
3.0
275 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sage North America President & CEO Pascal Houillon
Pascal Houillon
78 Ratings

Review Highlights

Pros
  • They also support tele-work/remote work and are very supportive of a good work/life balance (in 21 reviews)

  • Sage offer a good benefits package and competitive, sometimes above market salaries (in 33 reviews)


Cons
  • Huge disconnect between employees and management: It amazes me how blind the upper management is (in 10 reviews)

  • Terrible work environment which encourages bullying (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good Place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sage North America

    Pros

    Good place to get training in medical technology

    Cons

    Medical division was acquired and things changed

  2.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Test Engineer
    Former Employee - QA Test Engineer

    I worked at Sage North America full-time for more than a year

    Pros

    Nice employees, friendly, committed to customer, work is good depending on who you work for

    Cons

    promotions, management & direction needs to be better, salary hikes

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Lead Generation Specialist at Sage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Generation Specialist  in  Lawrenceville, GA
    Former Employee - Lead Generation Specialist in Lawrenceville, GA

    I worked at Sage North America full-time for less than a year

    Pros

    Sage allowed you to do your job with little supervision. While this might not be the best for all employees, it worked for me as someone who was self-motivated. Lots of PTO.

    Cons

    Management was highly unorganized. Did not allows provide the tools necessary to do your job effectively. It got to the point where customers were being harrassed just to hit call volume.

    Advice to ManagementAdvice

    Please follow through with promises to fix any issues.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Financially secure

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sage North America

    Pros

    I immediately felt secure financially. I felt that the benefits were excellent as well. I enjoyed the training, and I enjoyed my co-workers.

    Cons

    Telesales role can be a role with quick burn out rates. Because I was there for 10 years, I was tired and ready to move on, so unfortunately did not leave with the positive attitude that i began with in 2003.

    Advice to ManagementAdvice

    i would say work-life balance would be something to focus on for management. I felt that i was secure and that Sage treated their employees well financially, but I typically felt overworked and exhausted when i got home. This was offset by the benefits and the compensation (for me, at least). In hindsight, it is hard to put a price on family and the ability to have energy to care for your family after leaving an 8 hour day with a company that is also helping you to provide for that family. catch 22.

  6.  

    Decent company, little room for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Analyst  in  Lawrenceville, GA
    Current Employee - Customer Support Analyst in Lawrenceville, GA

    I have been working at Sage North America full-time for more than 8 years

    Pros

    There are lots of very creative, intelligent, friendly people at Sage. They have talented teams in a number of areas. Good benefits. Employees, for the most part, are well-invested in the company and customers.

    Cons

    Upper management is completely disconnected from employees. They hold quarterly meetings to keep employees informed, but it's an empty gesture, more lip service than real action. HR is a major offender. I've been there for 10 years, and there seems to be a big movement to recruit new employees, but they don't really care about keeping the talent they have. HR makes no bones about this. The annual review process is a complete joke. They work hard to get new people, but once you're there, they have very little interest in keeping you. So, maybe that's a pro if you're looking to work there, but not if you want to stay. Also, very little career pathing- not much room to grow. I like working with Sage customers, but can't grow here, and am out at my earliest opportunity.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Very Poor Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sage North America full-time for more than 10 years

    Pros

    Benefits are ok and comparable to other companies within the area. Plenty of training opportunities to advance your career

    Cons

    Lack of leadership at all levels. Tons of politics and turf wars. Leadership not aligned on vision and strategy. Passive / Aggressive management styles.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Unrealized potential as company struggles to change its identity from previous successful brands to "one Sage".

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sage North America full-time for more than a year

    Pros

    Good benefits (including generous 401k vesting); great people to work with. Very remote-worker friendly. Powerful vision to help small to medium size businesses succeed. Company has a sense of purpose.

    Cons

    Poor strategy execution. Lengthy growing pains merging previously separate companies together. No end in sight. Executive management tells a good story, but can't lead the implementation. Ineffective HR department.

    Advice to ManagementAdvice

    Don't shut down successful brands before new brands take hold.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Stable company to work for.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sage North America

    Pros

    Stable company that can provide opportunities to advance within a number of different areas. Possibility of moving to different regions.

    Cons

    As a large company it can appear impersonal at times, and there is a fair amount of bureaucracy to deal with.

    Advice to ManagementAdvice

    Employee effort should be truly valued.

  10.  

    Slow- Paced environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SaaS Account Executive  in  Lawrenceville, GA
    Current Employee - SaaS Account Executive in Lawrenceville, GA

    I have been working at Sage North America as a contractor for less than a year

    Pros

    Friendly work environment. The company does recognize outstanding work

    Cons

    Business model needs improvement. Product needs more innovation and options. Also average compensation for salaries. Company does not meet fair market value for positions.

    Advice to ManagementAdvice

    Leadership should adhere to company values and communicate more effectively with teams.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great company with excellent work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Lawrenceville, GA
    Current Employee - Anonymous Employee in Lawrenceville, GA

    I have been working at Sage North America for more than a year

    Pros

    Great work environment that values employees and encourages individual contributions at all levels.
    There is an overall confidence and belief in the company's vision and product offerings that generates a positive atmosphere.

    I like that you don't have to wait a long time for benefits to kick in and the 21 days of Paid Time Off in your first year shows a serious commitment to work-life balance.

    In regards to Communication, I give very high marks as well. Frequent "All In" Meetings and Sage Central are a couple of examples of how well the Organization communicates, from Pascal and the ELT all the way down to local news items and bulletins.

    Cons

    Not much to vent about really.
    I think as the labor market in certain areas (specifically in the Technical space) continues to tighten, Sage needs to try to stay more competitive in salaries - both when trying to get top talent in the door as well as when trying to keep top performers from leaving

    Recommends
    Positive Outlook
    Approves of CEO

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