Sage North America

www.na.sage.com

Sage North America Reviews

Updated January 28, 2015
Updated January 28, 2015
294 Reviews
2.9
294 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sage North America President & CEO Pascal Houillon
Pascal Houillon
88 Ratings

Review Highlights

Pros
  • They also support tele-work/remote work and are very supportive of a good work/life balance (in 22 reviews)

  • Good benefits (including generous 401k vesting); great people to work with (in 35 reviews)


Cons
  • Huge disconnect between employees and management: It amazes me how blind the upper management is (in 12 reviews)

  • Terrible work environment which encourages bullying (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Good company in general, great team to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sage North America full-time (more than 5 years)

    Pros

    Very fast paced, always innovating and investing in technology. The IS department has the best people you'll want to work with.

    Cons

    Management is detached from the employees. C level execs in North America have a bullying attitude at times and manage/lead by intimidation. Sage as a global enterprise is a HUGE mess with just about everything being separate, specially management, between operating companies in different countries which makes it impossible to implement enterprise projects, with the exception of C-execs pet projects.

    Advice to ManagementAdvice

    Treat your employees with respect - create a single, global operations group.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Analyst II in Irvine, CA
    Current Employee - Customer Support Analyst II in Irvine, CA

    I have been working at Sage North America full-time (more than 5 years)

    Pros

    Great people to work with, benefits are pretty decent if you're a single person

    Cons

    Company restructure has caused a huge mess to my day to day job. Don't feel like anyone actually talked to the employees while creating new structure. Also, it seems to be more of a "hit your numbers" job now instead of customer satisfaction.

    Many of us have managers who are not even the same state, let alone the same office as us.

    Needless to say, that causes headaches.

    Advice to ManagementAdvice

    Additional training, more detailed career paths/advancement. I know people who are pretty much at the same level than where they was when I started with the company 7 years ago despite their best efforts.

    It seems very much so that you will need to go above and beyond your job duties (and probably beyond that) to be promoted.

    Doesn't Recommend
    Negative Outlook
  3.  

    Senior Marketing Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Marketing Manager
    Former Employee - Senior Marketing Manager

    I worked at Sage North America full-time (more than 8 years)

    Pros

    The thing I liked best about working at Sage was the focus they place on the customer. The people are fantastic to work with. In my 10 years working there I loved what I was doing and who I was doing it with. I was sad to leave.

    Cons

    Lots of re-orgs, layoffs and management changes made it stressful and difficult to be successful.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    First tier customer support analyst get the short end of the stick

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Software Support Analyst in Atlanta, GA
    Former Employee - Software Support Analyst in Atlanta, GA

    I worked at Sage North America

    Pros

    Good benefits. Great work environment.

    Cons

    Telephone support is hard enough as it is. First tier customer support analyst get the short end of the stick. They are first responders, but have only 30 min to solve the problem. If they don't they are kicked to the curb. When it's Monday morning and you are dealing with someone who has had a problem since Friday, the first 15 minutes is them complaining about the product. Not Fair.

    Advice to ManagementAdvice

    Change that rule.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    I love being part of Sage North America

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sage North America full-time (more than 10 years)

    Pros

    Flexible working hours. Good benefits. Easy going management team. Comfortable working environment. Friendly co-workers.

    Cons

    Salary is not up to standard.

    Recommends
    Positive Outlook
  7.  

    interview process and the onboarding process was amazing!

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Analyst I in McLean, VA
    Current Employee - Customer Support Analyst I in McLean, VA

    I have been working at Sage North America full-time (less than a year)

    Pros

    The people and the pay and the benefits are awesome!

    Cons

    HR is a bit removed from employees and seem a bit out of the loop.

    Advice to ManagementAdvice

    Documentation needs to be checked and updated more regularly. Seems as if HR doesn't really know the procedures well.

    Recommends
    Positive Outlook
  8. 5 people found this helpful  

    Cattle mentality for call center employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Beaverton, OR
    Current Employee - Anonymous Employee in Beaverton, OR

    I have been working at Sage North America full-time (more than 5 years)

    Pros

    Stable employment, they rarely lay off call center employees
    Casual dress code (sneakers, t-shirts)

    Cons

    No room for professional growth. You can be stuck answering phones for years before a promotion opportunity comes along.
    Sales engineers are usually the first people to be let go when there is a layoff.
    Annual "raise" is a joke. Consider yourself lucky if you even get 2-3%, some years you may not get one at all.
    Call center employees are overworked and underpaid for what they do.

    Advice to ManagementAdvice

    Stop changing your company statement every few years. Find one that works and sticks with it.
    QA department needs to do a better job of finding bugs BEFORE the software is released, not afterwards.
    There needs to be a better flow of communication between the call center analysts and development

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 4 people found this helpful  

    Horrific work environment that encourages bullying and HR backs it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Manager in Lawrenceville, GA
    Current Employee - Customer Account Manager in Lawrenceville, GA

    I have been working at Sage North America full-time (more than a year)

    Pros

    no pros to this job. Mgmt has no leaders, mid market dept is run by incompetent managers who are there to collect their paycheck and manage by fear

    Cons

    Either HR is completely disconnected from what's going on or they are involved with the mistreatment of employees. Managers will tell lies about you if they don't personally like you. Very unprofessional environment, manage through constant threats and belittlement. Revolving door environment, most employees are looking for a way out. Look elsewhere if you want to work in a professional environment and be treated like a professional.

    Advice to ManagementAdvice

    A complete overhaul is needed to correct this environment.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Sage North America Response

    Jan 27, 2015Director of Talent Acquisition

    We are disappointed you feel this way but certainly would invite you to reach out and provide additional specifics so that we may review your experience. Please contact Michelle Mulcare at ... More

  10.  

    Good experience overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive in Tampa, FL
    Former Employee - Sales Executive in Tampa, FL

    I worked at Sage North America full-time (more than 5 years)

    Pros

    Strong benefits, culture of individuals working together, flexibility in work arrangments

    Cons

    Frequent leadership changes, increased costs for benefits

    Advice to ManagementAdvice

    Cultivate employees and ongoing training

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 4 people found this helpful  

    Not enough focus on people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sage North America full-time (more than 10 years)

    Pros

    Good if all you need is a paycheck, not a meaningful job.

    Cons

    The people in my group were not treated like adults. There were too many policies and zero creativity allowed in the job. The managers were only there to tell people what to do and tell them when they were doing something wrong.

    Advice to ManagementAdvice

    It's well known that executive level management generally only sees people as numbers, but at Sage this meant that people were not treated well, and when layoffs happened people were treated even worse. Very demoralizing for both people who leave and people who stay.

    Doesn't Recommend
    Disapproves of CEO

    Sage North America Response

    Jan 27, 2015Director of Talent Acquisition

    We are disappointed you feel this way but certainly would invite you to reach out and provide additional specifics so that we may review your experience. Please contact Michelle Mulcare at ... More

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