Sage North America

  www.na.sage.com
  www.na.sage.com

Sage North America Reviews

Updated December 11, 2014
Updated December 11, 2014
288 Reviews
2.9
288 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sage North America President & CEO Pascal Houillon
Pascal Houillon
85 Ratings

Review Highlights

Pros
  • They also support tele-work/remote work and are very supportive of a good work/life balance (in 22 reviews)

  • Good benefits (including generous 401k vesting); great people to work with (in 35 reviews)


Cons
  • Huge disconnect between employees and management: It amazes me how blind the upper management is (in 12 reviews)

  • Terrible work environment which encourages bullying (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    interview process and the onboarding process was amazing!

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Analyst I in McLean, VA
    Current Employee - Customer Support Analyst I in McLean, VA

    I have been working at Sage North America full-time (less than an year)

    Pros

    The people and the pay and the benefits are awesome!

    Cons

    HR is a bit removed from employees and seem a bit out of the loop.

    Advice to ManagementAdvice

    Documentation needs to be checked and updated more regularly. Seems as if HR doesn't really know the procedures well.

    Recommends
    Positive Outlook
  2. 2 people found this helpful  

    Cattle mentality for call center employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Beaverton, OR
    Current Employee - Anonymous Employee in Beaverton, OR

    I have been working at Sage North America full-time (more than 5 years)

    Pros

    Stable employment, they rarely lay off call center employees
    Casual dress code (sneakers, t-shirts)

    Cons

    No room for professional growth. You can be stuck answering phones for years before a promotion opportunity comes along.
    Sales engineers are usually the first people to be let go when there is a layoff.
    Annual "raise" is a joke. Consider yourself lucky if you even get 2-3%, some years you may not get one at all.
    Call center employees are overworked and underpaid for what they do.

    Advice to ManagementAdvice

    Stop changing your company statement every few years. Find one that works and sticks with it.
    QA department needs to do a better job of finding bugs BEFORE the software is released, not afterwards.
    There needs to be a better flow of communication between the call center analysts and development

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Good experience overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive in Tampa, FL
    Former Employee - Sales Executive in Tampa, FL

    I worked at Sage North America full-time (more than 5 years)

    Pros

    Strong benefits, culture of individuals working together, flexibility in work arrangments

    Cons

    Frequent leadership changes, increased costs for benefits

    Advice to ManagementAdvice

    Cultivate employees and ongoing training

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Not enough focus on people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sage North America full-time (more than 10 years)

    Pros

    Good if all you need is a paycheck, not a meaningful job.

    Cons

    The people in my group were not treated like adults. There were too many policies and zero creativity allowed in the job. The managers were only there to tell people what to do and tell them when they were doing something wrong.

    Advice to ManagementAdvice

    It's well known that executive level management generally only sees people as numbers, but at Sage this meant that people were not treated well, and when layoffs happened people were treated even worse. Very demoralizing for both people who leave and people who stay.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    Good Company, Great Co-Workers, Disjointed Executives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Irvine, CA
    Former Employee - Anonymous Employee in Irvine, CA

    I worked at Sage North America full-time (more than 5 years)

    Pros

    Good Benefits and Salary. Co-workers were great and dealing with the customers was also very enjoyable

    Cons

    Meetings... to many and many with out any clear direction. Revolving door of executives who brought in "new" old ideas trying to reshape the business model. Focused on a few of the wrong things when it came to product direction.

    Advice to ManagementAdvice

    Listen to those in the building, there is a lot of experience and knowledge in the company.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Average Company with rapidly changing focus and internal practices.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sage North America

    Pros

    Direct Managers are friendly and pro employee. Give 1 day per year to employees as a charity day so you can volunteer at a local charity with full pay. Compensation is average. Three work shifts to pick from with no weekend work required.

    Cons

    Leadership and internal policy/practices change too rapidly. Office culture is sub-par; too much of your support from co-workers is dependent upon their willingness to help (or not help), your performance rating is in no way tied to your peer performance. This sets up a difficult work environment internally. Very little room for advancement.

    Advice to ManagementAdvice

    Consider revamping the employee performance reviews to include your peer performance/assistance helping co-workers with customers technical issues.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    A bit disfuntional from the top down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sage North America full-time (less than an year)

    Pros

    Relaxed work environment
    Decent Pay for the work done

    Cons

    No clear direction as to where the company is headed

    Doesn't Recommend
    Disapproves of CEO
  9.  

    I was a contract worker.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales in Lawrenceville, GA
    Former Employee - Inside Sales in Lawrenceville, GA

    I worked at Sage North America as a contractor (more than an year)

    Pros

    Great company that is stable with good pay and benefits for full time employees, so I heard. They offer permanent positions to successful sales reps.

    Cons

    Management shows favoritism and you may feel that they require more than they are willing to give.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Good Place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sage North America

    Pros

    Good place to get training in medical technology

    Cons

    Medical division was acquired and things changed

  11.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - QA Test Engineer
    Former Employee - QA Test Engineer

    I worked at Sage North America full-time (more than an year)

    Pros

    Nice employees, friendly, committed to customer, work is good depending on who you work for

    Cons

    promotions, management & direction needs to be better, salary hikes

    Recommends
    Positive Outlook
    No opinion of CEO

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