Sage North America Reviews

Updated May 18, 2015
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2.9
318 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Sage North America President & CEO Pascal Houillon
Pascal Houillon
97 Ratings

Pros
  • They also support tele-work/remote work and are very supportive of a good work/life balance (in 22 reviews)

  • Good benefits (including generous 401k vesting); great people to work with (in 35 reviews)

Cons
  • Huge disconnect between employees and management: It amazes me how blind the upper management is (in 12 reviews)

  • Terrible work environment which encourages bullying (in 8 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Employees have a serious lack of engagement due to lack of vision and concern of upper management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Analyst I in Reston, VA
    Current Employee - Customer Support Analyst I in Reston, VA

    I have been working at Sage North America full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good work/life balance. Decent working environment. Reston is a very good location.

    Cons

    SPS has a horrible product and management is completely deaf to line employees/customers on how to fix it.

    Advice to Management

    Listen to your front line employees, not your executives!

  2. Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sage North America full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Was able to have my first real career at Sage (14 + years). Great people in all departments. Multiple growth opportunities existed in and outside of departments you worked in.

    Cons

    Multiple changes at upper management level over past 8 years. Shift in job nature do to upper management changes, as well as support model changes made things difficult.

  3. Helpful (1)

    Room for improvement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Support Analyst in Lawrenceville, GA
    Current Employee - Senior Support Analyst in Lawrenceville, GA

    I have been working at Sage North America full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits, great co-workers, business casual dress code and atmosphere.

    Cons

    Too much change over in management, company focus changes every other year, poor departmental management, alienating customers by charging more and supporting less.

    Advice to Management

    Stop trying to fix things that aren't broken. Focus on employee morale and customer satisfaction.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Technical

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sage North America full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great company, excellent benefits, nice people to work with. Listen to their employees and life / work balance is expected. Tools are provided, great hardware to work with.

    Cons

    Old technologies, executive leadership changes often. The company is located throughout North America and communication between groups of employees is just starting to get better.

    Advice to Management

    Starting to get a little top-heavy. Don't need a new VP for everything, look at the product lines that are your bread and butter and invest in those.

  6. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sage North America

    Pros

    Great benefits, nice people to work with.

    Cons

    Work is a bit boring.

  7. Helpful (1)

    Very hard to succeed at Sage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in Irvine, CA
    Current Employee - Technical Support in Irvine, CA

    I have been working at Sage North America full-time (More than 8 years)

    Disapproves of CEO
    Disapproves of CEO

    Pros

    Great colleagues and work environment. Better benefits than most other companies. Casual work environment with some great managers.

    Cons

    Surveys, which are subjective, count towards analyst's year end stats. Negative surveys for items beyond the analysts control impact performance and morale.

    Advice to Management

    Stop impacting analysts CSAT scores by factors completely out of their control. It's demoralizing.

  8. Helpful (2)

    Revolving door with senior leadership and strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA

    I have been working at Sage North America (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    pretty good pay, okay insurance benefits. Lots of good people trying to figure out how they can fit in and make a difference.

    Cons

    Company continues to try to drive change from the top down. Ignores commitment to existing customers and existing products at the expense of building a glamorous cloud based product.

    Advice to Management

    Sage has been built, one by one, on the relationships between small to medium business as they entrust their financial information to Sage. Over the years, this customer base has grown, and support and maintenance revenues have grown as well. Sage leadership, remember your roots, and the commitment you have made to these customers - they have trusted you, and they are looking for you to do right by them by continuing to improve their products and to provide a world-class customer service experience every time they need help.

  9. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sage North America

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Good benefits, good people, and good products. Nice place to work and good work life balance.

    Cons

    Corporate management changes too frequently and so does the strategic direction. Continue to keep poor performers too long and affects morale.

  10. Helpful (1)

    Mid-market CAM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Manager in Lawrenceville, GA
    Current Employee - Customer Account Manager in Lawrenceville, GA

    I have been working at Sage North America full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company offers a good pay and it's consistent but you are unable to make over the base and the expected commission. You will only make a 100% nothing more. All you have to do is perform your duties and you will hit your goal. No cold calling, and no high commissions.

    Cons

    They don't value their employees they will fire you on the spot for craziness and they are not motivated to work with you even if you are hitting your goal.

    Advice to Management

    take care of good sales people because that's how you make your money.

  11. Helpful (1)

    Technical support analyst, Sage 100

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Technical Support Analyst in Irvine, CA
    Current Employee - Senior Technical Support Analyst in Irvine, CA

    I have been working at Sage North America full-time (More than 8 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Friendly, enjoyable coworkers. High level of paid time off, good benefits. Nice campus in Irvine, good employee events.

    Cons

    Pay is sub-standard for the industry. Too much bureaucracy and overly complex management structure. Lack of career pathing and opportunity for advancement in the technical support departments.

    Advice to Management

    Provide more opportunity for career development including exposure to new experience. Take better advantage of skilled human resource by placing a higher value versus external candidates. Pay a fairer wage!


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