Saks Fifth Avenue Reviews

Updated August 25, 2014
Updated August 25, 2014
419 Reviews

2.8
419 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Marigay McKee
10 Ratings

Review Highlights

Pros
  • Great discount (20% normally, 40% during double discounts), run efficiently (in 47 reviews)

  • Decent employee discount if you could afford to buy anything there based on the commission only pay (in 35 reviews)


Cons
  • Work life balance is very challenging due to the nature of the business (in 13 reviews)

  • The draw vs commission which is meant to be a "motivational' way to sell more, often ends up hurting sales associates (in 11 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Good just isn't good enough these days.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Saks Fifth Avenue

    Pros

    Great diversity in the overall staff; clientele is mostly friendly and sometimes willing to become a client; when the paychecks are good, they're good; work-life balance is pretty good; if you're really dedicated to this job, company, and your position, you can really succeed.

    Cons

    Commission vs. draw pay system - more of a "loan system". You make your week, you get paid well (which is derived from what your hourly pay is - $10/hr = $4200 in sales or so. The more your hourly pay is, the higher your draw (including if you're PT or FT)). You don't make your week, say hello to some of the lowest checks you will see. They pay you your hourly, but they still take out partial commission owed to them out of that check and all of your checks from that point on until you pay them back what you owe them (in sales). This is called arrears.
    In regards to the "loan system" they pay you your hourly so even if you have a bad week you still get some type of pay. But when they distribute your commission (received the week after you sell the merchandise) they take out the hourly you were paid from your checks. Therefore creating a loan system. They give you money so you're not broke, but then they take the money back because they let you borrow it.
    I know times are tough, so customers aren't buying as much as they used to. But I've heard people who've worked practically their whole lives at Saks put their kids through college and now they can barely afford to keep their 401k's and keep up with their mortgage payments.
    Favoritism is the No. 1 rule. You try expressing your concerns to your manager and it's unappreciated and nothing is done to help with your work environment concerns. They drive their employees away with all the nonsense you have to put up with and all of their double standards.

    Advice to ManagementAdvice

    Times are tough for your employees, and I'm sure they may be somewhat rough for you as well, but you aren't the ones hustling on the floor trying to put food in your mouth - we, the hard working employees are! You will make your thousands to hundred thousands of dollars a month or a year regardless. Why not make a difference and attract people to work for your company not for the products you sell and the discounts, but for the company itself.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Saks Corporate in NY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandising Assistant  in  New York, NY
    Former Employee - Merchandising Assistant in New York, NY

    I worked at Saks Fifth Avenue full-time for more than a year

    Pros

    As a Merchandising Assistant you get valuable experience in the Buying office and learn how the entire process works. You get a generous discount and summer fridays where you get to leave at 1pm. Depending on who your Buyer is, you can get to attend showroom appointments and/or fashion shows.

    Cons

    In order to become an Assistant Buyer, a Merchandising Assistant has to go through Saks' EEP Program. The problem is that Saks HR Team selects EEP participants from IVY League colleges instead of from the Merchandising Assistant staff resulting in a halt in career growth. As a result Merchandising Assistants usually get stuck in their role, leave the company and/or seek growth opportunities elsewhere. Also, if your skin isn't the right color, your chances of getting into the EEP Program is slim to none.

    Advice to ManagementAdvice

    Improve diversity in Corporate. Eliminate the EEP Program as a requirement for Merchandising Assistants. It is not needed especially when most of the time the EEP's graduate from the program and end up being trained by the Merchandising Assistants.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great place to work, managment really nice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant  in  New York, NY
    Current Employee - Sales Consultant in New York, NY

    I have been working at Saks Fifth Avenue full-time for more than a year

    Pros

    Great benefits, great discounts, nice atmosphere.

    Cons

    Gets very competative at times.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Beauty Specialist  in  Beverly Hills, CA
    Current Employee - Beauty Specialist in Beverly Hills, CA

    I have been working at Saks Fifth Avenue full-time for more than a year

    Pros

    Benefits, people, great work environment.

    Cons

    Slow sales sometimes and high quotas.

    Recommends
    Approves of CEO
  6.  

    Good experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialist  in  Miami, FL
    Former Employee - Specialist in Miami, FL

    I worked at Saks Fifth Avenue full-time for more than a year

    Pros

    Closes on time. Allowed to be your own boss.

    Cons

    Slow store. Not enough traffic.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Long term employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Manager  in  Pittsburgh, PA
    Former Employee - Department Manager in Pittsburgh, PA

    I worked at Saks Fifth Avenue full-time for more than 10 years

    Pros

    Good benefits. Company spends a lot of time training managers and employees. There is a high expectation from corporate with regard to its employees. Buyers listen to the DM's and value their input. New computer system made it easier to clientel to customers.

    Cons

    Little consistency across stores. GM's have a lot flexibility in how they run their stores. Vacation calendar is ridiculous. So many weeks blocked out it makes it difficult to schedule staff. Little opportunity for advancement. No Corporate succession plan in stores.

    Advice to ManagementAdvice

    Hard to get great sales associates once they went to commission. $10 hour + commission doesn't get you good sales employees.
      Need assistant manager position again so employees can be trained to advance to a management position. It is better to pull from within as it makes the transition easier.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant  in  Beverly Hills, CA
    Current Employee - Sales Consultant in Beverly Hills, CA

    I have been working at Saks Fifth Avenue full-time for more than a year

    Pros

    Great employee discount. Good hours. Great work-life balance; it depends on the manager, but usually they are flexible with scheduling around your life. Decent training, but not enough training to deal with the real situations that occur when working.

    Cons

    Store culture is very pretentious. Lots of favoritism. Poor upper management. You have to pay monthly for parking. The way you are paid makes it very difficult to receive a decent check, unless you hustle like no other. Hard for to find room for growth past being a brand ambassador. Not acknowledged for the hard work. There will usually be many difficult employees to work with.

    Advice to ManagementAdvice

    Upper management should make sure that floor managers know how to operate the POS systems, and to help associates more throughout the day. Upper management should listen to some feedback from employees to see what could be changed to make a better working environment.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Just for fun

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Saks Fifth Avenue

    Pros

    Great discount and insight on fashion trends

    Cons

    Management sucks and if you don't speak spanish you will struggle.

  10. 1 person found this helpful  

    Great place if you love sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Consultant  in  Phoenix, AZ
    Former Employee - Sales Consultant in Phoenix, AZ

    I worked at Saks Fifth Avenue part-time for more than a year

    Pros

    Anyone in retail knows that the hours can be gruesome. However at the Saks in Phoenix the store closes at 6 daily! The have a great training program and you can potentially make great money if you have a large and active clover base.

    Cons

    The sales goals are high and it's a draw system. So if you don't make your goal you don't get commission. Returns count against your sale numbers and the online returns count against your department sales goals (at least when I was there). People who have been there longer are more aggressive and territorial.

    Advice to ManagementAdvice

    Know who your teams clients are or have access to their sales history to avoid "fighting over sales"

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hrd  in  Palm Beach Gardens, FL
    Former Employee - Hrd in Palm Beach Gardens, FL

    I worked at Saks Fifth Avenue full-time for more than 5 years

    Pros

    benefits are good - good company for individuals seeking management getting foot in the door but must have like experience first

    Cons

    'flavor of the month' - don't know who they are - great vacation/time off package but no time to take it - no work-life balance

    Advice to ManagementAdvice

    listen to feedback from your employees - senior executive blind to what happens in the stores

    Recommends
    Negative Outlook
    No opinion of CEO

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