Saks Fifth Avenue

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Saks Fifth Avenue Reviews

Updated Jul 18, 2014
All Employees Current Employees Only

2.9 399 reviews

100% Approve of the CEO

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Marigay McKee

(1 ratings)

48% of employees recommend this company to a friend

Review Highlights

Pros
  • Great discount (20% normally, 40% during double discounts), run efficiently(in 46 reviews)

  • Decent employee discount if you could afford to buy anything there based on the commission only pay(in 35 reviews)


Cons
  • Work life balance is very challenging due to the nature of the business(in 13 reviews)

  • There is no room for growth or promotions within a store(in 10 reviews)

399 Employee Reviews
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    The commission-based environment is akin to a battlefield.

    Sales Associate (Current Employee)

    Pros-Monthly recognition ceremonies
    -Good holiday commission checks
    -Weekly pay

    Cons-Backstabbing coworkers
    -Lackadaisical management
    -Draw vs. commission structure - Heaven help you if you get into a deficit.

    Advice to Senior ManagementAppreciate the people, not just the sales.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • No Opinion of CEO

     

    Long history of being a good place to work.

    Buying (Current Employee) New York, NY

    ProsLong history as premiere luxury retailer. Historically known for developing people and promoting from within. May product categories and opportunity for movement to different roles. Respected amongst the industry as a great place to learn retail and merchandising.

    ConsLots of "red tape" making decision making a lengthy process. Currently going through many changes with receipt HBC buy out.

    Advice to Senior ManagementMake decisions faster so teams can execute quickly. This is essential in retail to be fast and first.

    Yes, I would recommend this company to a friend

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    • No Opinion of CEO

    1 person found this helpful  

    Luxury - but it's still "sales."

    Anonymous (Former Employee)

    ProsIn the two stores I worked in my experience was mostly in cosmetics. I also worked for MAC inside a Saks. I would rate it as an overall typical corporate sales job. The economic downturn was not nice to Saks & they closed many stores.

    ConsIf you've worked big corporate retail, then mostly no surprises here. Yes, it's luxury retail; therefore, the question of the customer spending is higher level and so your service is expected to be. If you're not a fan of being on the phone constantly to generate sales, then this won't be the place for you. Foot traffic isn't high in most Saks, so you will be calling on your customers frequently.

    Advice to Senior ManagementDon't try to polish a turd, then sell it to your underlings....Many of us are previous managers that know that pony trick.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    N/A

    N/A (Current Employee) New York, NY

    ProsWhen it is busy is very good

    ConsWhen it is slow, it is painful.

    Advice to Senior ManagementN/A

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Disapproves of CEO

     

    Saks Fifth Avenue Off 5th

    Selling and Sales Specialist (Current Employee) Orlando, FL

    Prosdiscounts were good since everything was already discounted. young co workers are great, the vets are nosey and will rat you out for taking a water break.

    Consparking was a disaster. it basically is a marshal's for high end products. the store gets x amount of last season items that happen to carry a designer name. they expect you to act as if it was the full line store with customer service and clienteling. they also fail to alert you to the multiple hats that you wear every shifts.

    managers are incompetent and need to focus on training from the top down.
    training is purely done online and then you're thrown to the wolves with having to know major details.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Disapproves of CEO

     

    Great place to work but it can be very challenging

    Sales Associate (Former Employee) New York, NY

    ProsGreat discount, great managers. Great benefits and great commission if you hit your draw.

    ConsThe commission is very good, but the "draw X commission" system is terrible, and a lot of associates have to struggle every week to make their draw. You basically have to sell about 6k a week to start making commission. Once you don't make your draw, the balance goes to your next week, and lots of associate basically start to own the company, accumulating so much and making their draw huge. Also, we have to deal with so much returns, sometimes you feel that you don't work in a Luxury store, the managers take everything back, and the store atmosphere is kind of ghetto . They changed the store hours and it's horrible and they don't really care about their associates. Also, there are so many associates on the floor and they keep hiring people everyday.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

     

    Working in Saks Fifth Avenue's call center.

    Credit Services Representative (Current Employee) Jackson, MS

    ProsOne of the best things about working at Saks' call center was being payed weekly.

    ConsDealing with rich, entitled people who often times are very condescending and rude. Many times I was not equipped with the information, tools, or authority to fully help customers. A large percentage of management was not college educated and bully employees who were well spoken and dressed professionally. The company would promise customers gift cards at the beginning of the year and not deliver them to the customers in the time promised. The employees weren't notified of the error until being bombarded with angry customers after the holidays. The agents also weren't given the authority to give the customers compensation for their inconvenience which resulted in many credit card holders canceling their accounts. There was also little room for advancement, many agents had been in the same position for over 7 years.

    Advice to Senior ManagementMake sure agents on the floor are valued, equipped with the tools to provide excellent customer service and check the egos at the door.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    Would love to see Saks evolve into an employee focused company.

    Anonymous Employee (Current Employee)

    ProsThey offer great discounts and benefits

    ConsThere is no real culture of the store. It's basically every man for himself and if you don't make your numbers you're booted out.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great co-workers

    Sales Associate (Current Employee)

    ProsMid management and senior management are open to discuss any concerns you may have with the company. Co-workers are great and easy to work with

    ConsGoal setting is very important but when your monthly sales goals are set so high in order for your store to become #1 and you are told that you will be terminated if you don't meet those goals the time you spend on the floor becomes a battle field and you become unmotivated and discouraged, even if my goals were met my positive out look and my love for clothing retail were gone.

    Advice to Senior ManagementShow more respect to the sales staff, if not respect take away the draw, then the disrespect would not be taken so personal when you are working so hard.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great

    Buyer (Current Employee) Chicago, IL

    ProsGreat atmosphere. Nice Clothes. Exceptional People to work with. Great Location

    ConsNothing really. Just a good place overall to work at.

    Advice to Senior ManagementHave multiple Buyers and Fashion Stylists at the stores.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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