Saks Reviews

Updated April 20, 2015
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2.5
47 Reviews
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Saks CEO and Chairman; CEO, Saks Fifth Avenue Enterprises Steve Sadove
Steve Sadove
22 Ratings

Employee Reviews

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  1. Relaxed, Fun Environment, Great Benefits, Poorly Trained Managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Saks full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I am directly underneath my manager, so I do feel that I get direct answers and quickly, however those answers can be frustrating. I have ended up doing a lot of babysitting instead of innovating. A common problem in workplaces, I assume.
    The benefits are great, the pay is skimpy. You can dress like you get paid more than you do...
    I always always get to leave at 6. We promptly close the studio then. I am lucky to not have the complaints of overtime like my friends.

    Cons

    When I try to help and fix a lingering inefficiency issue, or bring it to my managers attention, I get met with "Not my problem". Also been promised there is no future for me beyond my current position. Manager admittedly told me he thought I would surely leave after being here for 6 months. My direct coworker was hired explicitly due to nepotism (she and my manager have admitted to that fact)

    Advice to Management

    More solution based-conversations. Do we really have to stick to the old adage of "too much red-tape?" Why can't we think positively instead of insisting that problem solving would "diminish my job here"?

  2. Good luxury retail experience, poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Saks

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great experience in selling luxury brands

    Cons

    Poor management help, expectations are high while support is low. Also they don't believe in promoting great employees

    Advice to Management

    Support the ideas and initiatives of your employees

  3. sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Saks

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    discounts for employees is good

    Cons

    scheduling confliction can be complex

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Well paid and enjoyable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Saks

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Compensation is above average .

    Cons

    High stress due to corporate politics

    Advice to Management

    Connect With team more

  6. So far so good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Short Hills, NJ
    Current Employee - Sales Associate in Short Hills, NJ

    I have been working at Saks full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Management is great. When the store does well, so do you. My coworkers are amazing as well. It's a fun place to work.

    Cons

    Not knowing how much you are going to make every week can be really tough and very stressful.

    Advice to Management

    It would be great if compensation was hourly plus commission. Turnover rate is high and you lose great staff when times are slow.

  7. I worked there for over 15 years, and was always treated with respect.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Trainer in New York, NY
    Former Employee - Trainer in New York, NY

    I worked at Saks full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Challenging work - great leaders (most are no longer there).

    Cons

    Mixed messages - too many focus areas. People did not know which metric to work towards from month to month.

    Advice to Management

    Corporate leadership should spend real time in the stores with real customers - not just on contrived visits. They do no understand the real challenges front line associates face.

  8. Helpful (1)

    Good company to work for, if you want to do retail. In order to be successful you have to build relationships.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Brand Ambassador in McLean, VA
    Current Employee - Brand Ambassador in McLean, VA

    I have been working at Saks part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The Associate discount is probably the best benefit. Also offers insurance

    Cons

    All commission based. ( although there is a draw, but no hourly pay or salary)

  9. Helpful (2)

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Saks

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The discount is great and you can take advantage of some great sales.

    Cons

    The HR department will trick you into thinking you will be getting paid a lot more money than you are thinking. Some sharks work in every store so it can be difficult to make your draw aka $$$

  10. Helpful (2)

    I had mixed feelings about this place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Beverly Hills, CA
    Former Employee - Sales Associate in Beverly Hills, CA

    I worked at Saks part-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Discounts on high end brands were always a plus. As a student the flexible work hours fit my schedule accordingly.

    Cons

    The work environment mirrors that of high school cliques. It was very unprofessional. There is a lot of pressure to meet holiday sale goals.

    Advice to Management

    Don't play favorites and be fair with scheduling.

  11. Helpful (1)

    It's All About Their Money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Jackson, MS
    Former Employee - Customer Service Representative in Jackson, MS

    I worked at Saks full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The cons honestly overshadow any possible pros. It's nice in the beginning but then you realize the managers and executives are not as "professional" with the call center agents as they should be.

    Cons

    The "work-life balance" does not exist for the customer service representatives, this only applies to the managers and executives. It was highly frowned upon to take a restroom break and it wasn't during one of the two 15 minute scheduled breaks. This would be possible if you were able to take your break as needed. But unfortunately, you would come in to work and find a little strip of paper on your keyboard that had what time you had to take your lunch and two breaks. Sometimes I'd go in at 8am, my break would be at 9:15, lunch 11:00, and last break 2:30, then I would leave at 4:30. That takes a toll when you've been taking the brunt of pissed off customers on the phone. An older colleague that sat next to me had 15 minutes until her last break, but was in dire need of a restroom. She knew that if she got up before her scheduled break our department manager would reprimand her (he would have) she stayed at her desk for that 15 minutes and then went to the restroom with wet pants. She asked to go home and change, they deemed it unnecessary because she only had two hours left of her shift and the call volume was expected to increase (it never did). The department manager eventually had a team manager go assist her because she'd been gone over 15 minutes. I heard a crazy noise when she came back and sat down; two female team managers had actually assisted her put on a plastic grocery bag between her undergarments and slacks so she could stay there the last two hours. That's a small fraction of it, it's upsetting to think about the hell I let them put me through. The money really isn't that good, especially when you're sacrificing your happiness and dignity for it. My decision to leave was the smartest thing I think I've ever done in my life. I wish the management team, executives, and Jim Coggin Jr. would feel guilty for the way they treat their associates, but I know they won't. The Elite doesn't lose sleep over such petty things. I knew two associates from saks who committed suicide. I'm glad I left before I joined them. The place made me completely miserable, I cried every morning because I didn't want to go.

    Advice to Management

    Respect humanity. Don't were silk suits, monogrammed cuffed dress shirts, and fine Italian leather shoes if you can't even give us a frozen turkey for Christmas. We worked so hard during the holidays, and we didn't get anything to let us know you appreciated us. God bless anyone who gets mixed up in this company.

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