Sallie Mae Reviews

Updated October 27, 2014
Updated October 27, 2014
154 Reviews
3.3
154 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
John (Jack) F. Remondi
27 Ratings

Review Highlights

Pros
  • Generally good work-life balance but it is what you make of it (in 11 reviews)

  • Tuition reimbursement up to 4k per year, good benefits (in 13 reviews)


Cons
  • Senior Management is oblivious to what middle management does (in 9 reviews)

  • Most call center staff don't last a year (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae

    Pros

    On site resources such as cafe, free parking, gym

    Management helps with growth

    Cons

    Pay a little lower than other companies in same market

  2.  

    Work there only if you have to

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae

    Pros

    The atmosphere was very social

    Cons

    The only thing supervisors are qualified by are goal achievements

  3.  

    Meat Grinder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center in Fishers, IN
    Former Employee - Call Center in Fishers, IN

    I worked at Sallie Mae full-time (less than an year)

    Pros

    Building easy to access and free parking

    Cons

    Discouraged employees talking. Training long but didn't prepare you for the job. Most call center staff don't last a year. Are suppose to get callers off the phone within 3 seconds and still give good service! Bonus for those who got through the most calls in the least amount of time. Call Center staff not treated the same as other staff. Felt like red headed step child. Thank God I got offered a better job elsewhere.

    Advice to ManagementAdvice

    Since you now have a new name how about a new attitude toward call center staff.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    customer service specialist

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae full-time

    Pros

    I would not like to say anything about this particular company. Not bad but not that good either. That will be my only review

    Cons

    I would not like to say anything about this particular company. Not bad but not that good either. That will be my only review

    Advice to ManagementAdvice

    management needs to be better with there employees

    Recommends
    Neutral Outlook
  6.  

    It's OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae full-time

    Pros

    Most people are nice, offices are very nice and clean, gym if you wish to use it, nice cafe and outside patio area.

    Cons

    Quality team goes overboard picking people apart.

    No opinion of CEO
  7. 1 person found this helpful  

    Not good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CRS Specialist in Indianapolis, IN
    Former Employee - CRS Specialist in Indianapolis, IN

    I worked at Sallie Mae full-time (more than an year)

    Pros

    Good benifits, nice work environment with co workers

    Cons

    They will fire you and not blink. NO one should have to go to work everyday and worry if your going to have a job.

    Advice to ManagementAdvice

    You should take a look at your quality in your employees not the quantity. Take a look at your dedicated employees. NO one is perfect especially when you have a goal to meet.

    Doesn't Recommend
    Disapproves of CEO
  8.  

    Sallie Mae

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae

    Pros

    People working here are all very friendly.

    Cons

    not enough work life balance.

    Approves of CEO
  9.  

    Sallie Mae: Self-Involved & No Regard for Growth/Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae

    Pros

    Benefits are really great but that's all.

    Cons

    Inconsistent management, unorganized, bland environment

    Advice to ManagementAdvice

    Support your employees & give them opportunities for growth and exposure to leadership roles. Don't treat them like production minions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Newark, DE
    Current Employee - Customer Service Representative in Newark, DE

    I have been working at Sallie Mae full-time (more than 10 years)

    Pros

    Great job to learn new skills ,good training class

    Cons

    Excessive employee turnover

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Run Forrest, Run!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Specialist in Indianapolis, IN
    Former Employee - Collections Specialist in Indianapolis, IN

    I worked at Sallie Mae full-time (less than an year)

    Pros

    Nice co-workers, good location. Cannot think of anything else

    Cons

    If you ever wanted to work on a plantation, this is the closest you may ever come

    Advice to ManagementAdvice

    Call center creates a culture of dishonesty. Motivating with $$$ and unlimited overtime will get you all in hot water

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Sallie Mae Photos

Sallie Mae Building
Newton Campus Café
Foyer, Sallie Mae and Upromise

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