Sallie Mae Reviews

Updated September 13, 2014
Updated September 13, 2014
152 Reviews
3.3
152 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
John (Jack) F. Remondi
26 Ratings

Review Highlights

Pros
  • Generally good work-life balance but it is what you make of it (in 11 reviews)

  • Tuition reimbursement up to 4k per year, good benefits (in 13 reviews)


Cons
  • Senior Management is oblivious to what middle management does (in 9 reviews)

  • call center life can become very redundant as the day to day is the same (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    customer service specialist

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae full-time

    Pros

    I would not like to say anything about this particular company. Not bad but not that good either. That will be my only review

    Cons

    I would not like to say anything about this particular company. Not bad but not that good either. That will be my only review

    Advice to ManagementAdvice

    management needs to be better with there employees

    Recommends
    Neutral Outlook
  2.  

    Good company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae

    Pros

    On site resources such as cafe, free parking, gym

    Management helps with growth

    Cons

    Pay a little lower than other companies in same market

  3.  

    It's OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae full-time

    Pros

    Most people are nice, offices are very nice and clean, gym if you wish to use it, nice cafe and outside patio area.

    Cons

    Quality team goes overboard picking people apart.

    No opinion of CEO
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  5.  

    Not good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CRS Specialist  in  Indianapolis, IN
    Former Employee - CRS Specialist in Indianapolis, IN

    I worked at Sallie Mae full-time for more than a year

    Pros

    Good benifits, nice work environment with co workers

    Cons

    They will fire you and not blink. NO one should have to go to work everyday and worry if your going to have a job.

    Advice to ManagementAdvice

    You should take a look at your quality in your employees not the quantity. Take a look at your dedicated employees. NO one is perfect especially when you have a goal to meet.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    Sallie Mae

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae

    Pros

    People working here are all very friendly.

    Cons

    not enough work life balance.

    Approves of CEO
  7.  

    Sallie Mae: Self-Involved & No Regard for Growth/Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae

    Pros

    Benefits are really great but that's all.

    Cons

    Inconsistent management, unorganized, bland environment

    Advice to ManagementAdvice

    Support your employees & give them opportunities for growth and exposure to leadership roles. Don't treat them like production minions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Newark, DE
    Current Employee - Customer Service Representative in Newark, DE

    I have been working at Sallie Mae full-time for more than 10 years

    Pros

    Great job to learn new skills ,good training class

    Cons

    Excessive employee turnover

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Run Forrest, Run!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Specialist  in  Indianapolis, IN
    Former Employee - Collections Specialist in Indianapolis, IN

    I worked at Sallie Mae full-time for less than a year

    Pros

    Nice co-workers, good location. Cannot think of anything else

    Cons

    If you ever wanted to work on a plantation, this is the closest you may ever come

    Advice to ManagementAdvice

    Call center creates a culture of dishonesty. Motivating with $$$ and unlimited overtime will get you all in hot water

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Ok, good training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Killeen, TX
    Former Employee - Customer Service Representative in Killeen, TX

    I worked at Sallie Mae full-time for less than a year

    Pros

    Supportive and understanding management. They encourage employees constantly through awards, gifts, and recognition. They provide really helpful training and ensure that representatives are ready to interact with customers.

    Cons

    It was stressful dealing with disgruntled customers upset about having to pay their loans and upset that they were approved for the loans in the first place.

    Recommends
    No opinion of CEO
  11.  

    Collections Specialist II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collector II  in  Muncie, IN
    Current Employee - Collector II in Muncie, IN

    I have been working at Sallie Mae full-time for more than 5 years

    Pros

    The bonuses! My largest bonus was 7K and lowest was 1500. I missed goal twice in 12 months. Management is usually helpful in approving time off. Insurance benefits are pretty good.

    Cons

    Changing policies and hours. It can be difficult to keep up with everything and there can be a lack of communication in changes.

    Advice to ManagementAdvice

    Allow the possibility of overtime to return- find a way to monitor it so it is not abused by hard working employees.

    Recommends
    Positive Outlook

Sallie Mae Photos

Sallie Mae Building
Newton Campus Café
Foyer, Sallie Mae and Upromise

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