Sallie Mae

  www.salliemae.com
  www.salliemae.com

Sallie Mae Reviews

Updated November 18, 2014
Updated November 18, 2014
157 Reviews
3.2
157 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
John (Jack) F. Remondi
29 Ratings

Review Highlights

Pros
  • Generally good work-life balance but it is what you make of it (in 11 reviews)

  • Tuition reimbursement up to 4k per year, good benefits (in 13 reviews)


Cons
  • Senior Management is oblivious to what middle management does (in 9 reviews)

  • Most call center staff don't last a year (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hair in Little Rock, AR
    Current Employee - Hair in Little Rock, AR

    I have been working at Sallie Mae part-time (less than an year)

    Pros

    I liiked the customers; there were fun people to be around. Good home/woke balance. Nice people.

    Cons

    Long shifts, not much else to complain about to bw honest

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Private Loan Applications Specialist in Wilkes-Barre, PA
    Former Employee - Private Loan Applications Specialist in Wilkes-Barre, PA

    I worked at Sallie Mae full-time (more than an year)

    Pros

    Great Team Work and company to work for. Lots of benefits like fitness center and full service cafeteria.

    Cons

    Large company so its eay to get lost in the crowd.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3.  

    Not a completely bad place to work, if you want to work there.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae

    Pros

    Bonuses, Paid Time off accrues quickly

    Cons

    Long work days, Micro management, Compliance subjectivity

    Advice to ManagementAdvice

    If you demand long hours at least make my stay enjoyable.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Meat Grinder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center in Fishers, IN
    Former Employee - Call Center in Fishers, IN

    I worked at Sallie Mae full-time (less than an year)

    Pros

    Building easy to access and free parking

    Cons

    Discouraged employees talking. Training long but didn't prepare you for the job. Most call center staff don't last a year. Are suppose to get callers off the phone within 3 seconds and still give good service! Bonus for those who got through the most calls in the least amount of time. Call Center staff not treated the same as other staff. Felt like red headed step child. Thank God I got offered a better job elsewhere.

    Advice to ManagementAdvice

    Since you now have a new name how about a new attitude toward call center staff.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Work there only if you have to

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae

    Pros

    The atmosphere was very social

    Cons

    The only thing supervisors are qualified by are goal achievements

  7.  

    Good company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae

    Pros

    On site resources such as cafe, free parking, gym

    Management helps with growth

    Cons

    Pay a little lower than other companies in same market

  8.  

    customer service specialist

    • Comp & Benefits
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae full-time

    Pros

    I would not like to say anything about this particular company. Not bad but not that good either. That will be my only review

    Cons

    I would not like to say anything about this particular company. Not bad but not that good either. That will be my only review

    Advice to ManagementAdvice

    management needs to be better with there employees

    Recommends
    Neutral Outlook
  9.  

    It's OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae full-time

    Pros

    Most people are nice, offices are very nice and clean, gym if you wish to use it, nice cafe and outside patio area.

    Cons

    Quality team goes overboard picking people apart.

    No opinion of CEO
  10. 1 person found this helpful  

    Not good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CRS Specialist in Indianapolis, IN
    Former Employee - CRS Specialist in Indianapolis, IN

    I worked at Sallie Mae full-time (more than an year)

    Pros

    Good benifits, nice work environment with co workers

    Cons

    They will fire you and not blink. NO one should have to go to work everyday and worry if your going to have a job.

    Advice to ManagementAdvice

    You should take a look at your quality in your employees not the quantity. Take a look at your dedicated employees. NO one is perfect especially when you have a goal to meet.

    Doesn't Recommend
    Disapproves of CEO
  11.  

    Sallie Mae

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae

    Pros

    People working here are all very friendly.

    Cons

    not enough work life balance.

    Approves of CEO

Sallie Mae Photos

Sallie Mae Building
Newton Campus Café
Foyer, Sallie Mae and Upromise

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