Sallie Mae Reviews

Updated July 27, 2015
182 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.2
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
John (Jack) F. Remondi
41 Ratings

Pros
  • Generally good work-life balance but it is what you make of it (in 11 reviews)

  • Tuition reimbursement up to 4k per year, good benefits (in 13 reviews)

Cons
  • Senior Management is oblivious to what middle management does (in 9 reviews)

  • Most call center staff don't last a year (in 8 reviews)

More Pros and Cons

182 Employee Reviews

Sort: Popular Rating Date
  1. java developer

    Former Employee - Software Developer in Newark, DE
    Former Employee - Software Developer in Newark, DE

    I worked at Sallie Mae (More than a year)

    Approves of CEO
    Approves of CEO

    Pros

    good company to work with.

    Cons

    too much work but colleage are very helpful.

    Advice to Management

    very good company


  2. Collector

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae

    Pros

    Great Money, was able to get through college, great bonuses and prizes and drawings.

    Cons

    Lots of Overtime, management was not efficient was very much like high school


  3. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collector
    Current Employee - Collector

    I have been working at Sallie Mae

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The people were nice there. Hours weren't that great unless you like working late or doing a lot of overtime.

    Cons

    To stressful of a department. To many deadlines that were nearly impossible to reach.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. marketing

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae

    Pros

    the salary was great to start

    Cons

    the hours were hard to manage


  6. Their reputation exists for a reason

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector I in Fishers, IN
    Former Employee - Collector I in Fishers, IN

    I worked at Sallie Mae full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I am racking my brain trying to think of an positives about Sallie Mae as a workplace and not one will come to mind.

    Cons

    Unprofessional managers, incredibly low pay, constant calls, "bonus" is unobtainable, no upward mobility, there's a reason building security is so tight. Promotions in collections will never happen because the managers will sabotage you so they don't have to get back on the phones. I left after a few months because the management was so horrible.

    Advice to Management

    Just stop. You suck at your jobs, all of you. I've worked in many call centers and this has the most incompetent management system I've ever witnessed.


  7. Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Overall everyone nice to work with

    Cons

    Management does not manage and not much communication exists at the lower level employee range..

    Advice to Management

    Learn to communicate and build trust. If people are feeling trust, they will be more productive, be creative, and work to resolve difficult problems without animosity. It doesn’t mean issues won’t arise, but it means your employee can withstand just about anything because he knows he/she can talk things through with you. Keep an open line of communication with EVERYONE on our team.


  8. Customer Service Representive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Servicing Specialist II in Newark, DE
    Former Employee - Servicing Specialist II in Newark, DE

    I worked at Sallie Mae full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Monday - Friday Job, off all holidays, good PTO

    Cons

    Nonstop calls, mandatory overtime, very low pay, mediocre benefits

    Advice to Management

    Have a starting salary of at least 15.00/hour


  9. Used to be good...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    After the company split, there are no real pros.

    Cons

    Leadership seemed to be incompetent and did not engage their employees in anything. No team meetings about where the team or company was directed. Moved people into director positions that had no business being there.


  10. Stay Away from Sallie Mae

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in Newton, MA
    Former Employee - Financial Analyst in Newton, MA

    I worked at Sallie Mae

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    For me it was the location - 10 mins ride to work was amazing - but this would not apply to everyone.

    Cons

    Horrible benefits all around - from time off to medical which had very high deductibles and only 75% coverage. I had the worst manager of my career by FAR which pushed me out of there after a year. I would have left sooner if my home life would have allowed. The discouraging part was to find out that I was the 3rd or 4th analyst to leave due to this manager. The pattern and feedback to HR did not change a thing - in fact, she was promoted.

    Advice to Management

    To keep good people, you need good benefits and career paths. HR should recognize patters of abusive managers.


  11. Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae full-time

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Room for growth within company, lots of resources given to find answers. Even if there is not a position open in a certain department, you can set up a one-on-one "hands-on" meeting with someone in that department to learn more about their job, see what they do, etc.

    Cons

    Long hours, monotonous, hard to get out of department.

    Advice to Management

    Take a chance on employees who may not have as much experience for job promotions. They are moldable!



Showing 182 of 188 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.