Sallie Mae

  www.salliemae.com
  www.salliemae.com

Sallie Mae Reviews

Updated November 28, 2014
Updated November 28, 2014
161 Reviews
3.2
161 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
John (Jack) F. Remondi
33 Ratings

Review Highlights

Pros
  • Generally good work-life balance but it is what you make of it (in 11 reviews)

  • Tuition reimbursement up to 4k per year, good benefits (in 13 reviews)


Cons
  • Senior Management is oblivious to what middle management does (in 9 reviews)

  • Most call center staff don't last a year (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It was ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collector I in Indianapolis, IN
    Current Employee - Collector I in Indianapolis, IN

    I have been working at Sallie Mae full-time (more than an year)

    Pros

    There was unlimited OT, Great benefits,

    Cons

    I dont think there were any Cons. I enjoyed my job

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Love my job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriter in Newark, DE
    Current Employee - Underwriter in Newark, DE

    I have been working at Sallie Mae full-time (less than an year)

    Pros

    Great place to work no complaints

    Cons

    None I love my job

    Advice to ManagementAdvice

    Keep up the good work

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hair in Little Rock, AR
    Current Employee - Hair in Little Rock, AR

    I have been working at Sallie Mae part-time (less than an year)

    Pros

    I liiked the customers; there were fun people to be around. Good home/woke balance. Nice people.

    Cons

    Long shifts, not much else to complain about to bw honest

    Recommends
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Thieves

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae full-time

    Pros

    They are the worst company to work for. They steal from young adults who just want to make a living and pester them until they have no more to give.

    Cons

    None. Worst company to work for and I hope they go bankrupt. We need a system overhaul in this country, but with the "American Dream" being sold to us at a young age, that will take awhile.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Collection Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Specialist in Indianapolis, IN
    Former Employee - Collections Specialist in Indianapolis, IN

    I worked at Sallie Mae full-time (more than an year)

    Pros

    The pros of this job are the bonuses and benefits. Some benefits started the first day of employment. A top performer can make really good money. Always having contest.

    Cons

    They do not care about their employees. If you are spending day in and night there, then they love. But as soon as you dont hit bonus, they will fire you. The overtime was unlimited. You had to work over 40 hours in order to make goal.

    Advice to ManagementAdvice

    Stop changing things so frequently. Start caring about your employees, especially the good, dedicated employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Private Loan Applications Specialist in Wilkes-Barre, PA
    Former Employee - Private Loan Applications Specialist in Wilkes-Barre, PA

    I worked at Sallie Mae full-time (more than an year)

    Pros

    Great Team Work and company to work for. Lots of benefits like fitness center and full service cafeteria.

    Cons

    Large company so its eay to get lost in the crowd.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8.  

    Not a completely bad place to work, if you want to work there.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae

    Pros

    Bonuses, Paid Time off accrues quickly

    Cons

    Long work days, Micro management, Compliance subjectivity

    Advice to ManagementAdvice

    If you demand long hours at least make my stay enjoyable.

  9.  

    Meat Grinder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center in Fishers, IN
    Former Employee - Call Center in Fishers, IN

    I worked at Sallie Mae full-time (less than an year)

    Pros

    Building easy to access and free parking

    Cons

    Discouraged employees talking. Training long but didn't prepare you for the job. Most call center staff don't last a year. Are suppose to get callers off the phone within 3 seconds and still give good service! Bonus for those who got through the most calls in the least amount of time. Call Center staff not treated the same as other staff. Felt like red headed step child. Thank God I got offered a better job elsewhere.

    Advice to ManagementAdvice

    Since you now have a new name how about a new attitude toward call center staff.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Work there only if you have to

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae

    Pros

    The atmosphere was very social

    Cons

    The only thing supervisors are qualified by are goal achievements

  11.  

    Good company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae

    Pros

    On site resources such as cafe, free parking, gym

    Management helps with growth

    Cons

    Pay a little lower than other companies in same market

Sallie Mae Photos

Sallie Mae Building
Newton Campus Café
Foyer, Sallie Mae and Upromise

+ Add Photo

Work at Sallie Mae? Share Your Experiences

Sallie Mae

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.