Sallie Mae
3.0 of 5 145 reviews
www.salliemae.com Newark, DE 5000+ Employees

Sallie Mae Reviews

Updated Jul 7, 2014
Sallie Mae – US – “Sallie Mae Building”

All Employees Current Employees Only

3.0 145 reviews

                             

78% Approve of the CEO

(no image)

John (Jack) F. Remondi

(23 ratings)

49% of employees recommend this company to a friend
145 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Generally good work-life balance but it is what you make of it"
    in 11 reviews
  • "Tuition reimbursement up to 4k per year, good benefits"
    in 12 reviews
Cons:
  • "Senior Management is oblivious to what middle management does"
    in 9 reviews
  • "call center life can become very redundant as the day to day is the same"
    in 7 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Ok, good training

    Customer Service Representative (Former Employee)
    Killeen, TX

    ProsSupportive and understanding management. They encourage employees constantly through awards, gifts, and recognition. They provide really helpful training and ensure that representatives are ready to interact with customers.

    ConsIt was stressful dealing with disgruntled customers upset about having to pay their loans and upset that they were approved for the loans in the first place.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    Collections Specialist II

    Collector II (Current Employee)
    Muncie, IN

    ProsThe bonuses! My largest bonus was 7K and lowest was 1500. I missed goal twice in 12 months. Management is usually helpful in approving time off. Insurance benefits are pretty good.

    ConsChanging policies and hours. It can be difficult to keep up with everything and there can be a lack of communication in changes.

    Advice to Senior ManagementAllow the possibility of overtime to return- find a way to monitor it so it is not abused by hard working employees.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good Company

    CRS Specialist (Former Employee)
    Indianapolis, IN

    ProsGood pay, benefits, good hours,

    ConsLooking back, really no cons. Loved the work I did.

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    It was excellent.

    IT Project Manager (Current Employee)
    Jacksonville, FL

    ProsHad lots of bathrooms and good lunchroom

    ConsNot enough retirement plans and college opportunities

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    • No Opinion of CEO

     

    Good entry level job

    Servicing Specialist I (Current Employee)
    Fishers, IN

    ProsPaid time off. Free fitness center. A lot of room to move up in the company. Monthly bonus opportunities

    ConsCan be stressful. High turnover. Pay is doable but could be better. Hours are not very flexible.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    • Disapproves of CEO

     

    Can be rewarding if you have the right mindset.

    Customer Service Representative (Former Employee)
    Indianapolis, IN

    ProsOpportunities for advancement and overtime hours. Performance based compensation.

    ConsLow base pay. You must work several overtime hours to make the compensation worthwhile.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    Great

    Anonymous Employee (Current Employee)

    ProsFlexibility and Great management Support

    ConsNeed to self reliant and experienced

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    • Culture & Values
           
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    Overall an okay place to work.

    Customer Resolutions Specialist (Current Employee)
    Wilkes-Barre, PA

    ProsGood benefits and bonuses with an above average hourly rate for the area, there are some opportunities for advancement. Overall an okay place to work.

    ConsPoor direct and indirect management, there is a lack of continuity and you will get different answers from different people.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    • Approves of CEO

    1 person found this helpful  

    Not too bad, as much as we complained

    Default Prevention/Outreach Counselor (Current Employee)
    Muncie, IN

    ProsBenefits were nice. Insurance, 401k, paid time off, etc were great compared to other companies I have worked for. Incentive pay (bonus) for the group I worked for was low, but not competitive. There is some room to grow in the company. The bosses for the most part are willing to listen

    ConsThere are some major issues with the systems we work with, working in a call center can be stressful especially when the people you call are hateful

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    • No Opinion of CEO

     

    Sallie Mae

    Anonymous Employee (Current Employee)

    ProsThey paid me on time.

    ConsThey could have paid me more.

    Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Sallie Mae reviews and ratings — including employee satisfaction and approval rating for Sallie Mae CEO John (Jack) F. Remondi. All 145 reviews posted anonymously by Sallie Mae employees.