Sallie Mae Reviews

Updated August 29, 2015
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3.2
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John (Jack) F. Remondi
42 Ratings

Pros
  • Generally good work-life balance but it is what you make of it (in 11 reviews)

  • Tuition reimbursement up to 4k per year, good benefits (in 13 reviews)

Cons
  • Senior Management is oblivious to what middle management does (in 9 reviews)

  • Most call center staff don't last a year (in 8 reviews)

More Pros and Cons

185 Employee Reviews

Sort: Popular Rating Date
  1. Ups and downs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Fishers, IN
    Former Employee - Supervisor in Fishers, IN
    Recommends
    Neutral Outlook

    I worked at Sallie Mae full-time (More than 10 years)

    Pros

    * Good people * Great benefits * Lots of potential for promotion * Nice facilities * Schedule flexibility * Cafeteria * Exercise Rooms

    Cons

    * Too many facilities spread out over a large area * Uncertainty of future due to potential CFPB lawsuit. * Higher management too distant in Delaware.

    Advice to Management

    Look to your past to preserve your future. Time to get back to basics. Customer service should be the number one priority.


  2. Must apply yourself

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae full-time

    Pros

    The potential monthly bonuses can be huge.

    Cons

    Sometimes the monthly goals seemed unattainable.


  3. java developer

    Former Employee - Software Developer in Newark, DE
    Former Employee - Software Developer in Newark, DE
    Approves of CEO

    I worked at Sallie Mae (More than a year)

    Pros

    good company to work with.

    Cons

    too much work but colleage are very helpful.

    Advice to Management

    very good company


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Collector

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great Money, was able to get through college, great bonuses and prizes and drawings.

    Cons

    Lots of Overtime, management was not efficient was very much like high school


  6. Various tasks from profitability and financial analyst to programming needed information.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Interaction with internal and external clients.

    Cons

    All jobs have cons but you make best of them and stay focused.

    Advice to Management

    Have willingness to listen.


  7. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collector
    Current Employee - Collector
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The people were nice there. Hours weren't that great unless you like working late or doing a lot of overtime.

    Cons

    To stressful of a department. To many deadlines that were nearly impossible to reach.


  8. marketing

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    the salary was great to start

    Cons

    the hours were hard to manage


  9. Their reputation exists for a reason

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector I in Fishers, IN
    Former Employee - Collector I in Fishers, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sallie Mae full-time (Less than a year)

    Pros

    I am racking my brain trying to think of an positives about Sallie Mae as a workplace and not one will come to mind.

    Cons

    Unprofessional managers, incredibly low pay, constant calls, "bonus" is unobtainable, no upward mobility, there's a reason building security is so tight. Promotions in collections will never happen because the managers will sabotage you so they don't have to get back on the phones. I left after a few months because the management was so horrible.

    Advice to Management

    Just stop. You suck at your jobs, all of you. I've worked in many call centers and this has the most incompetent management system I've ever witnessed.


  10. Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Sallie Mae full-time

    Pros

    Overall everyone nice to work with

    Cons

    Management does not manage and not much communication exists at the lower level employee range..

    Advice to Management

    Learn to communicate and build trust. If people are feeling trust, they will be more productive, be creative, and work to resolve difficult problems without animosity. It doesn’t mean issues won’t arise, but it means your employee can withstand just about anything because he knows he/she can talk things through with you. Keep an open line of communication with EVERYONE on our team.


  11. Customer Service Representive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Servicing Specialist II in Newark, DE
    Former Employee - Servicing Specialist II in Newark, DE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sallie Mae full-time (More than a year)

    Pros

    Monday - Friday Job, off all holidays, good PTO

    Cons

    Nonstop calls, mandatory overtime, very low pay, mediocre benefits

    Advice to Management

    Have a starting salary of at least 15.00/hour



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