Sallie Mae

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Sallie Mae Reviews

Updated Jul 22, 2014
Sallie Mae – US – “Sallie Mae Building”

All Employees Current Employees Only

3.0 147 reviews

78% Approve of the CEO

(no image)

John (Jack) F. Remondi

(23 ratings)

49% of employees recommend this company to a friend

Review Highlights

Pros
  • The work environment is fair and there is a good sense of work-life balance(in 11 reviews)

  • Tuition reimbursement up to 4k per year, good benefits(in 13 reviews)


Cons
  • Senior Management is oblivious to what middle management does(in 9 reviews)

  • call center life can become very redundant as the day to day is the same(in 7 reviews)

147 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    good

    Customer Service Representative (Current Employee) Newark, DE

    ProsGreat job to learn new skills ,good training class

    ConsExcessive employee turnover

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Ok, good training

    Customer Service Representative (Former Employee) Killeen, TX

    ProsSupportive and understanding management. They encourage employees constantly through awards, gifts, and recognition. They provide really helpful training and ensure that representatives are ready to interact with customers.

    ConsIt was stressful dealing with disgruntled customers upset about having to pay their loans and upset that they were approved for the loans in the first place.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Run Forrest, Run!!!

    Collections Specialist (Former Employee) Indianapolis, IN

    ProsNice co-workers, good location. Cannot think of anything else

    ConsIf you ever wanted to work on a plantation, this is the closest you may ever come

    Advice to Senior ManagementCall center creates a culture of dishonesty. Motivating with $$$ and unlimited overtime will get you all in hot water

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Collections Specialist II

    Collector II (Current Employee) Muncie, IN

    ProsThe bonuses! My largest bonus was 7K and lowest was 1500. I missed goal twice in 12 months. Management is usually helpful in approving time off. Insurance benefits are pretty good.

    ConsChanging policies and hours. It can be difficult to keep up with everything and there can be a lack of communication in changes.

    Advice to Senior ManagementAllow the possibility of overtime to return- find a way to monitor it so it is not abused by hard working employees.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

     

    Good Company

    CRS Specialist (Former Employee) Indianapolis, IN

    ProsGood pay, benefits, good hours,

    ConsLooking back, really no cons. Loved the work I did.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    It was excellent.

    IT Project Manager (Current Employee) Jacksonville, FL

    ProsHad lots of bathrooms and good lunchroom

    ConsNot enough retirement plans and college opportunities

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Great

    Anonymous Employee (Current Employee)

    ProsFlexibility and Great management Support

    ConsNeed to self reliant and experienced

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good entry level job

    Servicing Specialist I (Current Employee) Fishers, IN

    ProsPaid time off. Free fitness center. A lot of room to move up in the company. Monthly bonus opportunities

    ConsCan be stressful. High turnover. Pay is doable but could be better. Hours are not very flexible.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Can be rewarding if you have the right mindset.

    Customer Service Representative (Former Employee) Indianapolis, IN

    ProsOpportunities for advancement and overtime hours. Performance based compensation.

    ConsLow base pay. You must work several overtime hours to make the compensation worthwhile.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Overall an okay place to work.

    Customer Resolutions Specialist (Current Employee) Wilkes-Barre, PA

    ProsGood benefits and bonuses with an above average hourly rate for the area, there are some opportunities for advancement. Overall an okay place to work.

    ConsPoor direct and indirect management, there is a lack of continuity and you will get different answers from different people.

    Yes, I would recommend this company to a friend

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