Sallie Mae Reviews

Updated June 14, 2015
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3.4
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Recommend to a friend
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John (Jack) F. Remondi
39 Ratings

Pros
  • Generally good work-life balance but it is what you make of it (in 11 reviews)

  • Tuition reimbursement up to 4k per year, good benefits (in 13 reviews)

Cons
  • Senior Management is oblivious to what middle management does (in 9 reviews)

  • Most call center staff don't last a year (in 8 reviews)

More Pros and Cons

177 Employee Reviews

Sort: Popular Rating Date
  1. Customer Service Representive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Servicing Specialist II in Newark, DE
    Former Employee - Servicing Specialist II in Newark, DE

    I worked at Sallie Mae full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Monday - Friday Job, off all holidays, good PTO

    Cons

    Nonstop calls, mandatory overtime, very low pay, mediocre benefits

    Advice to Management

    Have a starting salary of at least 15.00/hour


  2. Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Overall everyone nice to work with

    Cons

    Management does not manage and not much communication exists at the lower level employee range..

    Advice to Management

    Learn to communicate and build trust. If people are feeling trust, they will be more productive, be creative, and work to resolve difficult problems without animosity. It doesn’t mean issues won’t arise, but it means your employee can withstand just about anything because he knows he/she can talk things through with you. Keep an open line of communication with EVERYONE on our team.


  3. Used to be good...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    After the company split, there are no real pros.

    Cons

    Leadership seemed to be incompetent and did not engage their employees in anything. No team meetings about where the team or company was directed. Moved people into director positions that had no business being there.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Stay Away from Sallie Mae

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Analyst in Newton, MA
    Former Employee - Financial Analyst in Newton, MA

    I worked at Sallie Mae

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    For me it was the location - 10 mins ride to work was amazing - but this would not apply to everyone.

    Cons

    Horrible benefits all around - from time off to medical which had very high deductibles and only 75% coverage. I had the worst manager of my career by FAR which pushed me out of there after a year. I would have left sooner if my home life would have allowed. The discouraging part was to find out that I was the 3rd or 4th analyst to leave due to this manager. The pattern and feedback to HR did not change a thing - in fact, she was promoted.

    Advice to Management

    To keep good people, you need good benefits and career paths. HR should recognize patters of abusive managers.


  6. Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae full-time

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Room for growth within company, lots of resources given to find answers. Even if there is not a position open in a certain department, you can set up a one-on-one "hands-on" meeting with someone in that department to learn more about their job, see what they do, etc.

    Cons

    Long hours, monotonous, hard to get out of department.

    Advice to Management

    Take a chance on employees who may not have as much experience for job promotions. They are moldable!


  7. Helpful (1)

    Be focused. You get paid an hourly rate but also a bonus. I always worked the unlimited ot they offered to hit bonus.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Muncie, IN
    Current Employee - Account Manager in Muncie, IN

    I have been working at Sallie Mae full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of good perks. Bonuses, unlimited overtime, and the management does a great job keeping everyone motivated.

    Cons

    It can be kind of stressful because I had to work long hours to ensure that I would hit my bonus. I missed out on other things but made a lot of money.

    Advice to Management

    Just really take the time to understand the employees and how stressful the job can actually be. The managers should also know how to do second voices.


  8. review

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae

    Pros

    work atmosphere is good at sallie mae

    Cons

    nothing much negative about this company


  9. Helpful (1)

    Better places to work if you don't have a degree

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collector in Muncie, IN
    Current Employee - Collector in Muncie, IN

    I have been working at Sallie Mae

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay was good. People are great

    Cons

    Repetitive work. Gets old talking to negative people

    Advice to Management

    Good job


  10. Negative reputations is true.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae

    Doesn't Recommend
    Doesn't Recommend

    Pros

    facility amenities, cafeteria, cubicle, location

    Cons

    lack of integrity, profits before best practices for student loan holders, profits before technology solutions


  11. Helpful (1)

    Good Company to Grow With

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Manager in Indianapolis, IN
    Former Employee - Relationship Manager in Indianapolis, IN

    I worked at Sallie Mae full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Indy location is now mainly IT positions, but still has several other positions. Good work environment. Business casual attire. Company is set up for good growth short & long term. Entry level positions to management. Decent benefits.

    Cons

    Average salary. Ever changing business, so if you do not like change it is not the place for you. Media continuously only gives bad publicity and hardly ever discusses the positive benefits of allowing people to find a way to pay for college.

    Advice to Management

    Continue to allow employees to grow with the company. Make sure salaries & benefits stay competitive in the Indy job arena.



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