Sallie Mae
3.0 of 5 145 reviews
www.salliemae.com Newark, DE 5000+ Employees

Sallie Mae Reviews

Updated Jul 7, 2014
Sallie Mae – US – “Sallie Mae Building”

All Employees Current Employees Only

3.0 145 reviews

                             

78% Approve of the CEO

(no image)

John (Jack) F. Remondi

(23 ratings)

49% of employees recommend this company to a friend
145 Employee Reviews
in

Review Highlights

Pros:
  • "Generally good work-life balance but it is what you make of it"
    in 11 reviews
  • "Tuition reimbursement up to 4k per year, good benefits"
    in 12 reviews
Cons:
  • "Senior Management is oblivious to what middle management does"
    in 9 reviews
  • "call center life can become very redundant as the day to day is the same"
    in 7 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
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    Collections Specialist II

    Collector II (Current Employee)
    Muncie, IN

    ProsThe bonuses! My largest bonus was 7K and lowest was 1500. I missed goal twice in 12 months. Management is usually helpful in approving time off. Insurance benefits are pretty good.

    ConsChanging policies and hours. It can be difficult to keep up with everything and there can be a lack of communication in changes.

    Advice to Senior ManagementAllow the possibility of overtime to return- find a way to monitor it so it is not abused by hard working employees.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    It was excellent.

    IT Project Manager (Current Employee)
    Jacksonville, FL

    ProsHad lots of bathrooms and good lunchroom

    ConsNot enough retirement plans and college opportunities

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    • No Opinion of CEO

     

    Sallie Mae

    Anonymous Employee (Current Employee)

    ProsThey paid me on time.

    ConsThey could have paid me more.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    Awesome Company!

    UCM (Former Employee)
    Indianapolis, IN

    ProsGood Pay and Good Benefits

    ConsPoor Growth Potential and Management

    Yes, I would recommend this company to a friend

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    Awesome place to work

    Fraud Investigator (Current Employee)
    Newark, DE

    Pros-Room for advancement especially with the company split
    -Flexible
    -Lots of jobs to choose from, something for everyone

    ConsI have no Cons, i am very happy with the way things are here at Sallie Mae

    Advice to Senior ManagementKeeping doing what your doing

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Work/Life Balance
           
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    Not much room for advancement.

    Anonymous Employee (Current Employee)

    Prosgreat pay and insurance, easy job if you're good with computers and customer service

    Consnot much room for advancement

    Advice to Senior Managementdo your job.

    Yes, I would recommend this company to a friend

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    • No Opinion of CEO

    1 person found this helpful  

    Interview and hiring process

    Customer Resolutions Specialist (Current Employee)
    Wilkes-Barre, PA

    Prosgood interview, background and drug test

    Constime consuming, long waits for group interviews

    Advice to Senior Managementnone negative soo far

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    • No Opinion of CEO

     

    I love this job!

    Collections Specialist (Current Employee)
    Indianapolis, IN

    ProsAmazing management, from Team Leads to Supervisors to upper management. The starting pay is excellent, the monthly bonuses are great, they give retroactive overtime bonuses every quarter, and the top 10% of reps get to make their own schedule. Any 40 hours, coming and going as they please. Plus all the overtime you could reasonably ask for, lots of free snacks given out by supervisors, and when we as a company were the top servicer for the quarter, we were treated to an amazing Thanksgiving-style buffet. They really care about their employees and it shows.

    ConsYou are required to work 4 hours of OT one Saturday morning each month. I don't have a problem with this personally, but I can understand how it wouldn't be looked upon favorably by some.

    Advice to Senior ManagementKeep doing what you're doing! This is the best job I've ever had and it's all because of you!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    great company with generous rewards

    Account Manager (Former Employee)
    Las Vegas, NV

    Proslots of activity while working made it great and challenging atmosphere

    Consas with most collection companies there are those who would try to benefit from your own hard work

    Advice to Senior Managementlisten to your employees

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Sallie Mae - Good place!

    IT Staff (Current Employee)
    Fishers, IN

    ProsSallie Mae offers a great work environment with lots of great people. People are the best part of Sallie Mae as we all try to provide the best service internally and externally to our customers. People come and go to the company and, regarding those that leave, the grass is not always greener elsewhere and some would like to come back. The company is constantly adjusting course to move in the most productive direction for our customers and investors. We promote responsibility to our student borrowers with a 1-2-3 approach: free money, government money, then private money.

    ConsThe regulatory risk is the overarching con to this company or industry in general. It is in the news a lot lately. Sallie Mae appears to run a lean IT shop by controlling expenses.

    Advice to Senior ManagementContinue to keep the employees informed as you are currently doing. It helps knowing that we are all working toward the same goals.

    Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Sallie Mae reviews and ratings — including employee satisfaction and approval rating for Sallie Mae CEO John (Jack) F. Remondi. All 145 reviews posted anonymously by Sallie Mae employees.