Sallie Mae Reviews

Updated September 2, 2015
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3.2
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John (Jack) F. Remondi
42 Ratings

Pros
  • Generally good work-life balance but it is what you make of it (in 11 reviews)

  • Tuition reimbursement up to 4k per year, good benefits (in 13 reviews)

Cons
  • Senior Management is oblivious to what middle management does (in 9 reviews)

  • Most call center staff don't last a year (in 8 reviews)

More Pros and Cons

187 Employee Reviews

Sort: Popular Rating Date
  1. DON'T GO TO COLLEGE OR SHOULD I SAY STAY AWAY DO NOT GET LOANS FROM SALLIE MAE.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PCO in Wilkes Barre, PA
    Current Employee - PCO in Wilkes Barre, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    a paycheck. you work independently

    Cons

    The company robs the students. I cannot sit there and honestly sell. I have a concious and these kids are starting out with 20,000 in student loans and when they graduate their student loan bill is 40,000 in interest. this is just an example the interest is robbery.

    Advice to Management

    stop spending so much time going outside for a cidgerette when 5 employees walked,out in 4 days. the mgmt stick together among them selves . It is a call center!!! you can't trust anyone and they will stab you in the back if you turned to fast. I am sure i am leaving next i am just miserable there. TOO MANY CHANGES TOO FAST


  2. Helpful (1)

    Sallie Mae was great workplace. Now people look forward to getting fired.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Unit Manager in Wilkes Barre, PA
    Current Employee - Unit Manager in Wilkes Barre, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The company used to be great. Benefits, stock options, dynamic job.

    Cons

    Now the company is sliding into a pit. The current moral level at the company is horrid. Due to layoffs Fridays at Sallie Mae are like waiting for the headsmans ax. Most people are only staying at the company in hopes of getting a severance package.

    Advice to Management

    Quit looking at the bottom line and not at your people. If your people are happy and on board, the bottom line will follow. The company has lost it's goals. Providing students with loans has become secondary to making money for management. Employees are only doing enough work to survive, never to advance in any way. You need to change or die.


  3. Helpful (1)

    Sinking Ship

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Reston, VA
    Current Employee - Financial Analyst in Reston, VA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are no good reasons right now.

    Cons

    The current CEO wants to cut expenses and sell the company as soon as he can. There is no planning for the future, absolutely no employee development, and irrational product development. Along with the constant series of layoffs, it is a dismal place to work. Sallie Mae is currently going through the process of reducing employee benefits and freezing salaries. At the same time, the CEO and the friends he has just brought over from MBNA have record compensation packages.

    Advice to Management

    Focus on creating a good product (in this case appropriately priced loans), not on large deals, going private, and other distractions. You can't have the latter without the former.


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  5. was well compensated but not enough to deal with poor management.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Solid base pay and benefits

    Cons

    Once things started going badly in the student loan industry, the best of the management team left or was fired. The remaining leadership did very little to foster teamwork between selling teams or salvage morale as sales were lost.

    Advice to Management

    look at your management team and get rid of the good ole boys and girls


  6. Helpful (1)

    Look somewhere else!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Killeen, TX
    Former Employee - Anonymous Employee in Killeen, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    If you have no other offers, then, it's a job.

    Cons

    Poor management - it all goes downhill from there!

    Advice to Management

    Listen to your employees and show them respect. You reap what you sow and treating people poorly only gives you poor workers.


  7. Helpful (1)

    Awful company to work from from top to bottom

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Marketing Manager in Newark, DE
    Former Employee - Web Marketing Manager in Newark, DE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sallie Mae full-time (Less than a year)

    Pros

    Compensation average benefits onsite gym Ok middle management teams uPromise

    Cons

    Senior Management Management Poor Strategy non competitive product Poor Branding

    Advice to Management

    Sell to an experienced firm


  8. Helpful (1)

    Drive by bosses

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newark, DE
    Former Employee - Anonymous Employee in Newark, DE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sallie Mae full-time (Less than a year)

    Pros

    Good cafeteria at Newark building.

    Cons

    Three bosses pulling me into different meetings, dumping assignments without any planning, and expecting instantaneous results. People were rude and inconsiderate. I knew during the second half of my first day on the job that I had to get out. It was an insane asylum.

    Advice to Management

    Cruelty is not a management style. Try using critical judgment, and basic things like planning, supporting, communicating, and using logic in decision making.


  9. Long way to go before they can compete with business office solutions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive
    Former Employee - Senior Account Executive
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sallie Mae full-time (More than a year)

    Pros

    Some good people in the field, keeping the Campus Solutions division from completely tanking

    Cons

    Technology infrastructure in serious need of major upgrades; known for poor customer service; bad planning by management team makes it hard to keep customers; lack of product upgrades; lots of unhappy customers; just an overall negative environment.

    Advice to Management

    Think about divesting business units that continue to drag down the company.


  10. Helpful (1)

    Absolutely the worst employer! Unless this is your last stop stay away from the PA center!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Back Office in Wilkes-Barre, PA
    Current Employee - Back Office in Wilkes-Barre, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sallie Mae full-time (More than 3 years)

    Pros

    I'm being perfectly honest .. not much.. decent cafeteria

    Cons

    Poor back office management, advancement comes from popular vote, not by tenure. In fact, your co-workers and management will be so nosy that they will start to pry into your personal life and then judge you. In addition, they will walk around with conceit on how much better they are than everyone else, at least the " norm" not everyone, or the call center.

    Advice to Management

    If I were to start the well would be run dry.. but they should start to realize that people are human beings.


  11. Default Prevention Specialist/Outreach Counselor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Default Prevention/Outreach Counselor in Muncie, IN
    Former Employee - Default Prevention/Outreach Counselor in Muncie, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sallie Mae full-time (More than 5 years)

    Pros

    Bonus Commissions, Prizes and Incentives, Good Benefits, Fun Work Environment with employees, Café on site, Gym on site

    Cons

    Management has went downhill and doesn't really care about their employees. It was different years ago when they actually valued company culture. It's all about gossip and who can kiss the most to move up in the company. If you try to complain about things that are happening that is wrong, they will FIRE YOU. It's all about brown nosing, cheating to get more bonus money and keeping your mouth shut and just doing your job.

    Advice to Management

    Treat your employees with more respect and like they are apart of the team. Stop wanting employees to brown nose to move up in the company. Treat employees the same and stop the favoritism. Value more of the company culture and morals and values.



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