Sallie Mae Reviews

Updated April 27, 2015
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3.3
178 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
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John (Jack) F. Remondi
38 Ratings

Pros
  • Generally good work-life balance but it is what you make of it (in 11 reviews)

  • Tuition reimbursement up to 4k per year, good benefits (in 13 reviews)

Cons
  • Senior Management is oblivious to what middle management does (in 9 reviews)

  • Most call center staff don't last a year (in 8 reviews)

More Pros and Cons

Employee Reviews

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  1. Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae full-time

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Room for growth within company, lots of resources given to find answers. Even if there is not a position open in a certain department, you can set up a one-on-one "hands-on" meeting with someone in that department to learn more about their job, see what they do, etc.

    Cons

    Long hours, monotonous, hard to get out of department.

    Advice to Management

    Take a chance on employees who may not have as much experience for job promotions. They are moldable!

  2. review

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae

    Pros

    work atmosphere is good at sallie mae

    Cons

    nothing much negative about this company

  3. Be focused. You get paid an hourly rate but also a bonus. I always worked the unlimited ot they offered to hit bonus.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Muncie, IN
    Current Employee - Account Manager in Muncie, IN

    I have been working at Sallie Mae full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of good perks. Bonuses, unlimited overtime, and the management does a great job keeping everyone motivated.

    Cons

    It can be kind of stressful because I had to work long hours to ensure that I would hit my bonus. I missed out on other things but made a lot of money.

    Advice to Management

    Just really take the time to understand the employees and how stressful the job can actually be. The managers should also know how to do second voices.

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  5. Negative reputations is true.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae

    Doesn't Recommend
    Doesn't Recommend

    Pros

    facility amenities, cafeteria, cubicle, location

    Cons

    lack of integrity, profits before best practices for student loan holders, profits before technology solutions

  6. Mixed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Large company that has an infrastructure in place for benefits, training, job mobility.

    Cons

    Company appears to have little concern for its staff outside of management.

    Advice to Management

    You may want to take a look at your ethical practices and values in HR and customer service.

  7. Better places to work if you don't have a degree

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collector in Muncie, IN
    Current Employee - Collector in Muncie, IN

    I have been working at Sallie Mae

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay was good. People are great

    Cons

    Repetitive work. Gets old talking to negative people

    Advice to Management

    Good job

  8. Good place to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Indianapolis, IN
    Former Employee - Director in Indianapolis, IN

    I worked at Sallie Mae full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great colleagues. Decent pay. Decent benefits. Good work environment.

    Cons

    HR issues sometimes avoided. Peter principle promotion style. Political winds too much of an impact on good workers.

    Advice to Management

    Don't ignore that talent in the room.

  9. Good Company to Grow With

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager in Indianapolis, IN
    Former Employee - Relationship Manager in Indianapolis, IN

    I worked at Sallie Mae full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Indy location is now mainly IT positions, but still has several other positions. Good work environment. Business casual attire. Company is set up for good growth short & long term. Entry level positions to management. Decent benefits.

    Cons

    Average salary. Ever changing business, so if you do not like change it is not the place for you. Media continuously only gives bad publicity and hardly ever discusses the positive benefits of allowing people to find a way to pay for college.

    Advice to Management

    Continue to allow employees to grow with the company. Make sure salaries & benefits stay competitive in the Indy job arena.

  10. A good company to work for if you're coming out of college or an experienced professional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good work environment and you will be faced with new challenges everyday which will enhance your knowledge and skills.

    Cons

    Its a bank whose primary business is student lending, therefore you will need to have some knowledge of the Student Loan Industry to gain success and move your way up within the company especially if you're coming in as an experienced professional. For straight out of college candidates you will have to earn your way up like any other firm.

    Advice to Management

    Salary/Pay for exempt and non-exempt employees is very low compared to the industry standards and other companies in the same business.

  11. Avoid at all costs.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - IS Security Analyst in Fishers, IN
    Former Contractor - IS Security Analyst in Fishers, IN

    I worked at Sallie Mae as a contractor (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    clean and warm work environment, cafeteria onsite.

    Cons

    no training, work that employees are not certified to perform is assigned to them.

    Advice to Management

    Stop working from home when you are supposed to be training new employees at work.

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