Sallie Mae

  www.salliemae.com
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Sallie Mae Reviews

Updated Jul 22, 2014
Sallie Mae – US – “Sallie Mae Building”

Sallie Mae – US – “Sallie Mae Building”
All Employees Current Employees Only

3.0 147 reviews

78% Approve of the CEO

(no image)

John (Jack) F. Remondi

(23 ratings)

49% of employees recommend this company to a friend

Review Highlights

Pros
  • The work environment is fair and there is a good sense of work-life balance (in 11 reviews)

  • Tuition reimbursement up to 4k per year, good benefits (in 13 reviews)


Cons
  • Senior Management is oblivious to what middle management does (in 9 reviews)

  • call center life can become very redundant as the day to day is the same (in 7 reviews)

More Highlights
147 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Colletions Specialist I

    Collections Specialist (Current Employee) Indianapolis, IN

    ProsBenefits, competitve pay, nice co-workers and facility

    ConsNo work/life balance, the production goal necessitates a lot of overtime

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Awesome place to work

    Fraud Investigator (Current Employee) Newark, DE

    Pros-Room for advancement especially with the company split
    -Flexible
    -Lots of jobs to choose from, something for everyone

    ConsI have no Cons, i am very happy with the way things are here at Sallie Mae

    Advice to Senior ManagementKeeping doing what your doing

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Not much room for advancement.

    Anonymous Employee (Current Employee)

    Prosgreat pay and insurance, easy job if you're good with computers and customer service

    Consnot much room for advancement

    Advice to Senior Managementdo your job.

    Yes, I would recommend this company to a friend

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    • Work/Life Balance
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Very impersonal

    Customer Service Representative (Current Employee) Wilkes-Barre, PA

    ProsThe benefits are very good. There are a number of interesting and enjoyable outside activities during the months based on the season. Nice office space and work areas, break rooms and restrooms are clean

    ConsVery impersonal atmosphere, the job itself does not allow for much interaction between co-workers. Breaks and lunch times are closely monitored and adherence is strictly enforced. Very stressful at times and pay scale for new hires is low for amount of information you are required to retain in order to help customers

    Advice to Senior ManagementWhile training is intense, and one of the questions during interview is regarding time off in the first 90 days, no one can foresee the future and emergencies, weather and other life events do happen. To be verbally reprimanded for a day off for sickness, etc is a bit disturbing. Re-thinking of adherence policy and time off policy is something that needs to be addressed. It's ludicrous to be admonished for punching in 2 minutes before your shift or lunch and trying to keep the time clock along with the cust svc program in sync is nearly impossible

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    too much favoritism and not enough regularity. Supervisors too inexperienced for job descriptions.

    Customer Service Representative (Former Employee) Muncie, IN

    Prosbonuses were ok when done fairly

    Constoo strict work environment, not consistent with policies, supervisors gossip too much.

    Advice to Senior Managementget it together, high turn over rate means something is wrong. Be consistant with all employees. Stop the gossiping amoungst yourselves.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Fantastic group of employees - but job cuts have left all Type A's and the Narcissist Reign

    Senior Systems Analyst (Former Employee) Fishers, IN

    ProsThe IT team at SLM is top notch - experienced, open to sharing, ready to work together as a team to get the job done and supportive of each other beyond anything I've witnessed.

    Senior management at the highest level is amazing... some of the sharks that are put between those layers and the skilled workers should not be trusted.

    ConsWith management in Delaware and new layers of management brought into the mix, the access to decision makers is blocked and it is easy to move someone out of a position to ensure the safety of employment of a "favorite" rather than keeping someone who is right for the job in place. HR is there to help the company, not the employee - never forget that.

    Advice to Senior ManagementOne-on-ones - open door policy - interact with the people and listen to what they have to say. If someone was not knowledgeable in their position, why would your right hand have them spend six months writing a full-scale, in-depth SOP to leave behind for another employee to learn from and follow?

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    satisfied

    Private Credit Applications Specialist (Current Employee) Newark, DE

    Prosgrowing fast, growth opportunity, good incentive plan, plenty of overtime in busy season, many different shift options, task force options available

    Consvery strict on scheduled breaks, 17-1 agent manager ratio

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Let go with no warning, but things are better now.

    Telecom Analyst (Former Employee) Fishers, IN

    ProsWorking with other employees throughout the company. Insurance was reasonable compared to other companies.

    ConsDown-sizing of staff/more work. I guess the norm with all big public companies.

    Advice to Senior ManagementN/A

    Yes, I would recommend this company to a friend

     

    Weird place to work

    Anonymous Employee (Former Employee)

    ProsThere aren't really any pros to this job.

    ConsVery boring work; no one interacted with each other. Seemed like everyone was looking for another job. Empty cubes everywhere.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Challenging work and opportunity to learn and grow.

    Programmer Analyst (Current Employee) Reston, VA

    ProsPlenty chances to take onsite courses to learn new skills. Professional work culture. Opportunities for advancement. Great benefits from flextime, telecommute options, health care, stock option and stock purchase programs.

    ConsMovement of training department from VA to IN decreased the training opportunities for VA employees. Possible because Sallie Mae purchased a company in IN and that company's management became a majority in Sallie Mae management.
    Movement of headquarters from VA to newly acquired office in DE caused a smaller VA office when it led to layoffs. Management of company in DE became a majority in Sallie Mae management. The move was also possibly because VA politicians voted for the Federal Government to service federal loans instead of Sallie Mae. These loans were very profitable for Sallie Mae.

    Advice to Senior ManagementShow a commitment to VA headquarters to improve their morale.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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