Sallie Mae Reviews

Updated June 15, 2015
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177 Employee Reviews

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  1. Helpful (1)

    Meat Grinder

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center in Fishers, IN
    Former Employee - Call Center in Fishers, IN

    I worked at Sallie Mae full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Building easy to access and free parking

    Cons

    Discouraged employees talking. Training long but didn't prepare you for the job. Most call center staff don't last a year. Are suppose to get callers off the phone within 3 seconds and still give good service! Bonus for those who got through the most calls in the least amount of time. Call Center staff not treated the same as other staff. Felt like red headed step child. Thank God I got offered a better job elsewhere.

    Advice to Management

    Since you now have a new name how about a new attitude toward call center staff.


  2. Good company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae

    Pros

    On site resources such as cafe, free parking, gym

    Management helps with growth

    Cons

    Pay a little lower than other companies in same market


  3. customer service specialist

    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    I would not like to say anything about this particular company. Not bad but not that good either. That will be my only review

    Cons

    I would not like to say anything about this particular company. Not bad but not that good either. That will be my only review

    Advice to Management

    management needs to be better with there employees


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  5. It's OK

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae full-time

    No opinion of CEO
    No opinion of CEO

    Pros

    Most people are nice, offices are very nice and clean, gym if you wish to use it, nice cafe and outside patio area.

    Cons

    Quality team goes overboard picking people apart.


  6. Helpful (2)

    Not good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CRS Specialist in Indianapolis, IN
    Former Employee - CRS Specialist in Indianapolis, IN

    I worked at Sallie Mae full-time (More than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good benifits, nice work environment with co workers

    Cons

    They will fire you and not blink. NO one should have to go to work everyday and worry if your going to have a job.

    Advice to Management

    You should take a look at your quality in your employees not the quantity. Take a look at your dedicated employees. NO one is perfect especially when you have a goal to meet.


  7. Sallie Mae

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae

    Approves of CEO
    Approves of CEO

    Pros

    People working here are all very friendly.

    Cons

    not enough work life balance.


  8. Helpful (1)

    Sallie Mae: Self-Involved & No Regard for Growth/Development

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits are really great but that's all.

    Cons

    Inconsistent management, unorganized, bland environment

    Advice to Management

    Support your employees & give them opportunities for growth and exposure to leadership roles. Don't treat them like production minions.


  9. good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Newark, DE
    Current Employee - Customer Service Representative in Newark, DE

    I have been working at Sallie Mae full-time (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great job to learn new skills ,good training class

    Cons

    Excessive employee turnover


  10. Run Forrest, Run!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Specialist in Indianapolis, IN
    Former Employee - Collections Specialist in Indianapolis, IN

    I worked at Sallie Mae full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nice co-workers, good location. Cannot think of anything else

    Cons

    If you ever wanted to work on a plantation, this is the closest you may ever come

    Advice to Management

    Call center creates a culture of dishonesty. Motivating with $$$ and unlimited overtime will get you all in hot water


  11. Ok, good training

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Killeen, TX
    Former Employee - Customer Service Representative in Killeen, TX

    I worked at Sallie Mae full-time (Less than a year)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Supportive and understanding management. They encourage employees constantly through awards, gifts, and recognition. They provide really helpful training and ensure that representatives are ready to interact with customers.

    Cons

    It was stressful dealing with disgruntled customers upset about having to pay their loans and upset that they were approved for the loans in the first place.



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