Sallie Mae Reviews

Updated September 13, 2014
Updated September 13, 2014
152 Reviews
3.3
152 Reviews
Rating Trends

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John (Jack) F. Remondi
26 Ratings

Review Highlights

Pros
  • The work environment is fair and there is a good sense of work-life balance (in 11 reviews)

  • Tuition reimbursement up to 4k per year, good benefits (in 13 reviews)


Cons
  • Senior Management is oblivious to what middle management does (in 9 reviews)

  • call center life can become very redundant as the day to day is the same (in 7 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Fair Pay, Harsh Timelines, Poor Management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Programmer Analyst  in  Fishers, IN
    Current Employee - Senior Programmer Analyst in Fishers, IN

    I have been working at Sallie Mae

    Pros

    There is a lot of large project work and the IT work is very broad company wide. Lateral movement is possible. Pay is fair and minor salary bumps are common despite the economic downturn.

    Cons

    Management is terrible. Every team is understaffed and overworked, just hoping not to be laid off. Business leaders are actively trying to cut employees in every way possible. Questionable if there is any sustainable business model for the future. Managers veto vacation days regularly. Dress code and conduct seems to be a moving target. Some good talent has been cut despite teams carrying dead weight in management and business roles. Business side employees are clueless and territorial. Office conditions are dungeon-y.

    Advice to ManagementAdvice

    stop coasting on your 20 years at SLM and do your jobs for once.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Good for college grads but not experienced people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Newark, DE
    Former Employee - Anonymous Employee in Newark, DE

    I worked at Sallie Mae

    Pros

    - benefits

    - opportunities. Once you are there for nine months you can post in other positions and people were taking new positions all the time.

    - I said good for college grads because you start off with a low salary and entry level position but if you have the time (3-5 years) I could see someone becoming highly successful

    - If you like OT, then offer a lot of it

    Cons

    - Inconsistent information. I was told the hourly wages during the interview and come offer time it was less then discussed and not negotiable.
    - The department I was in had no direction and was in constant flux
    - No feedback or direction from Team Leaders
    - Did not like the incentive plan. No matter how hard you worked the statistics were never accurate and a lot of your figures came from accounts colleagues resolved
    - In order to be a top performer and get better incentive you would need to work a lot of OT
    - There were different policy from team to team in the department, no consistency

    Advice to ManagementAdvice

    Create a more uniform system when it comes running a department. Come up with a an incentive plan that pays you for the work you do and does reward people who know how to work "the system"

    Doesn't Recommend
    No opinion of CEO
  3.  

    No life outside of work if you want to make money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Collector II  in  Muncie, IN
    Current Employee - Collector II in Muncie, IN

    I have been working at Sallie Mae

    Pros

    Opportunity to get great bonus checks, no standing or walking around, benefits are offered, paid holidays ( restrictions apply to this). Monthly contests to win prizes

    Cons

    Basically have to overwork yourself if you want to hit goal, if you don't do a satisfactory job in relation to goal, you will be terminated after a certain period of time (3 consecutive months). No life work balanace

    Advice to ManagementAdvice

    Make it possible so that employees dont feel over worked and drained from this job

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    I was very stressed when I worked at Sallie Mae

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Collector I  in  Newark, DE
    Former Employee - Collector I in Newark, DE

    I worked at Sallie Mae

    Pros

    The incentives we received as new comers

    Cons

    Everything else in the federal department not the other departments

    Advice to ManagementAdvice

    Be professional at all times. This is not high school this is a job.
    This is for the federal side of Sallie Mae, not towards the other departments

    Doesn't Recommend
    No opinion of CEO
  6. 1 person found this helpful  

    Over time, I was mentally and emotionally broken down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Collector I  in  Muncie, IN
    Former Employee - Collector I in Muncie, IN

    I worked at Sallie Mae

    Pros

    Good benefits and pay, competitive

    Cons

    If you didn't hit goal, you were put down and even yelled at by some supervisors. If you are not a top performer or if you don't hit goal very often, supervisors and seniors treat you like you have little intelligence and publicly embarrass you. Not every employee is treated fairly, even though they are supposed to be. If you are a favorite of your supervisor or other upper management, you can get away with just about anything. If you are not a favorite, you can't.

    Advice to ManagementAdvice

    Make sure ALL employees including upper management are following policies. Make it easier for employees to complain about supervisors or other employees, because somehow those people always find out who told on them.

    No opinion of CEO
  7.  

    Lacking good leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae

    Pros

    - Pay is competitive
    - Technology is kept up to date
    - For the most part, competent people to work with

    Cons

    - Very little communication from leadership
    - Takes forever to get anything approved
    - Crazy expectations with limited people to do the job
    - Very little regard for work/life balance

    Advice to ManagementAdvice

    Offer some vision on where the company is heading

    Doesn't Recommend
    Disapproves of CEO
  8.  

    Tumultous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Analyst  in  Newark, DE
    Current Employee - Business Analyst in Newark, DE

    I have been working at Sallie Mae

    Pros

    Slow work pace - tenure based promotions - overtime opportunities are often available - basic qualifications - competitive benefits -

    Cons

    Limited and capped career potential - scattered leadership styles - Favoritism - the company is currently facing lots of uncertainty given the legislative changes.

    Advice to ManagementAdvice

    This is the time to move forward with essential changes required to thrive in a new environment but it must be done in tangent and united as a company.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Not the company it used to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae

    Pros

    + Nice coworkers
    + Mission of company (at least in late 1990s to 2006) was compelling, you felt like you were helping others have opportunity and resources to get an education

    Cons

    - Organization has lost its way
    - Many cliques, hard to know who to trust. If you were't in a department or division that was looked upon favorably by executive management you were a "nobody" and weren't respected
    - Paid some senior managers obscene amounts without them adding much value to to the company
    - Too many departments and people are going in different directions and working at cross purposes from each other. It's more about personal agendas than working towards shared objectives and goals

    Advice to ManagementAdvice

    Show respect to employees. Listen and learn from messages received from employees without shooting the messengers. What has been your role in the current mess the company is in?

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Acceptable job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Sallie Mae

    Pros

    Great place to network with corporate or marketing professionals who are capable of surviving in a challenging, politically adverse corporate climate.

    Cons

    Probably not the best place to work if you are a technical professional, as management is very financial / corporate / marketing focused.

    Advice to ManagementAdvice

    Involve your technology departments in the dialogue to move forward with your plans - they will need to be intimately involved in order to succeed on the challenging path you are choosing.

    Doesn't Recommend
    Disapproves of CEO
  11.  

    Not a great job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Private Collection Representative  in  Fishers, IN
    Former Employee - Private Collection Representative in Fishers, IN

    I worked at Sallie Mae

    Pros

    The building is nice and direct managers are good people.

    Cons

    The job is horrible, the pay is bad, and the senior management does not really care.

    Advice to ManagementAdvice

    Higher the salaries and generally pay more attention to the needs of representitives.

    Doesn't Recommend
    No opinion of CEO

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