Sallie Mae Reviews

Updated October 27, 2014
Updated October 27, 2014
154 Reviews
3.3
154 Reviews
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John (Jack) F. Remondi
27 Ratings

Review Highlights

Pros
  • Generally good work-life balance but it is what you make of it (in 11 reviews)

  • Tuition reimbursement up to 4k per year, good benefits (in 13 reviews)


Cons
  • Senior Management is oblivious to what middle management does (in 9 reviews)

  • Most call center staff don't last a year (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great job security and long term prospects.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Analyst in Reston, VA
    Former Employee - Technical Analyst in Reston, VA

    I worked at Sallie Mae full-time (more than an year)

    Pros

    More Paid Time Off than the average US firm.
    Loved the steady pace (not too fast, not too slow), but there was the occasional urgency to fix production bugs.

    Cons

    Medical Insurance deductible was a little bit higher.
    Only officer level and up got bonuses.
    New technology investments are slower than the average tech company.
    I got shaken loose from them as we were asked to relocate and our unit would eventually shutdown.

    Advice to ManagementAdvice

    For the 2 years, I had been there, I think the following improvements can be made:
    Be flexible to change policies and procedures and value employees more.
    Add code quality processes and improve employee review processes.
    Don't add new positions to solve a problem. - I felt that Sallie Mae was bloated and fat after making several acquisitions.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    It became very difficult to be enthusiastic about products that I no longer had faith in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Loan Agent in Port Saint Lucie, FL
    Former Employee - Seasonal Loan Agent in Port Saint Lucie, FL

    I worked at Sallie Mae full-time (less than an year)

    Pros

    I believe the best reason to be at Sallie Mae is when you are able to give someone the dream of attending college. While I don't agree with some of the practices at Sallie Mae, they do afford others the opportunities to go where they wouldn't have been able to.

    Cons

    The servicing team is a mess. As an originator I was flooded with complaints about previous loans and how servicing was treating the customers.

    Advice to ManagementAdvice

    Make strides to fix the servicing issues or risk losing customers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Sallie Mae was a paycheck and benefits, nothing more, nothing less.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collector I in Newark, DE
    Former Employee - Collector I in Newark, DE

    I worked at Sallie Mae full-time (more than 3 years)

    Pros

    Met great people
    Had same sex partner benefits
    Still offered bonus if you hit your goal

    Cons

    In order to hit your goal, you had to put in a lot of overtime
    Management wasn't willing to do the same
    You are watched like a hawk and written up for every little thing (productivity, pause time, break times)
    Management can be unfair if your requests or issues do not benefit them

    Advice to ManagementAdvice

    Take a good look at who you're promoting into supervisory positions, just because they were good collectors does not make them good managers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Decent money and benefits, but very high stress.

    Current Employee - Collector I in Muncie, IN
    Current Employee - Collector I in Muncie, IN

    I have been working at Sallie Mae full-time (more than an year)

    Pros

    Benefits, bonuses, contests, plenty of overtime, great co-workers.

    Cons

    Dealing with pissed off customers, constantly being told to "get next call" even if you were still completing the previous call, goals being too high unless you willing to put in plenty of overtime, if you take vacation time, you will not hit your goal and if you don't hit your goal then you are in jeopardy of being fired, training needs to be better.

    Advice to ManagementAdvice

    Train customer service better on applying payments correctly so that collection reps don't have to spend all their time correcting misapplied payments. Offer more extensive training, stop changing programs and policies from month to month. Managers on the floor need to be more consistent..ie...you can ask the same question to 3 different managers, and you will get three different answers so you never know from day to day what is the correct way of doing something, monthly goals should be adjusted if rep takes earned vacation time.

  6.  

    avoid collections

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Specialist in Indianapolis, IN
    Former Employee - Collections Specialist in Indianapolis, IN

    I worked at Sallie Mae full-time (more than an year)

    Pros

    benefits, the team work and the parties or get together that were had. It was a nice break.

    Cons

    skip tracing, pushing people into unaffordable payments. Not letting people know when they are allowed to file for loan to be paid off due to permanent disability.

    Advice to ManagementAdvice

    Stop making the goals be so high and focus on the loan holder, take a close look at your collections dept. & those who really do well...FDCPA is there for a reason

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    I love this job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Specialist in Indianapolis, IN
    Current Employee - Collections Specialist in Indianapolis, IN

    I have been working at Sallie Mae full-time (less than an year)

    Pros

    Amazing management, from Team Leads to Supervisors to upper management. The starting pay is excellent, the monthly bonuses are great, they give retroactive overtime bonuses every quarter, and the top 10% of reps get to make their own schedule. Any 40 hours, coming and going as they please. Plus all the overtime you could reasonably ask for, lots of free snacks given out by supervisors, and when we as a company were the top servicer for the quarter, we were treated to an amazing Thanksgiving-style buffet. They really care about their employees and it shows.

    Cons

    You are required to work 4 hours of OT one Saturday morning each month. I don't have a problem with this personally, but I can understand how it wouldn't be looked upon favorably by some.

    Advice to ManagementAdvice

    Keep doing what you're doing! This is the best job I've ever had and it's all because of you!

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Absolutely the worst employer! Unless this is your last stop stay away from the PA center!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Back Office in Wilkes-Barre, PA
    Current Employee - Back Office in Wilkes-Barre, PA

    I have been working at Sallie Mae full-time (more than 3 years)

    Pros

    I'm being perfectly honest .. not much.. decent cafeteria

    Cons

    Poor back office management, advancement comes from popular vote, not by tenure. In fact, your co-workers and management will be so nosy that they will start to pry into your personal life and then judge you. In addition, they will walk around with conceit on how much better they are than everyone else, at least the " norm" not everyone, or the call center.

    Advice to ManagementAdvice

    If I were to start the well would be run dry.. but they should start to realize that people are human beings.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Dismal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae full-time

    Pros

    Good PAy and good benefits

    Cons

    Management needs to look in the mirror

    Advice to ManagementAdvice

    Get your heads out of the clouds

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    pay your loans! pay your loans! pay your loans!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Indianapolis, IN
    Former Employee - Customer Service Representative in Indianapolis, IN

    I worked at Sallie Mae full-time (less than an year)

    Pros

    Benefits, 401K contributions, papa john's pizza on Fridays!!!!OMG!!

    Cons

    the nature of student loans. hopeless customers with no prospect of paying loans back asked to make payments nearly a dozen times everyday.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    great company with generous rewards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Las Vegas, NV
    Former Employee - Account Manager in Las Vegas, NV

    I worked at Sallie Mae full-time (more than 3 years)

    Pros

    lots of activity while working made it great and challenging atmosphere

    Cons

    as with most collection companies there are those who would try to benefit from your own hard work

    Advice to ManagementAdvice

    listen to your employees

    Recommends
    Neutral Outlook
    Approves of CEO

Sallie Mae Photos

Sallie Mae Building
Newton Campus Café
Foyer, Sallie Mae and Upromise

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