Sallie Mae Reviews

Updated July 27, 2015
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182 Employee Reviews

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  1. Colletions Specialist I

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Specialist in Indianapolis, IN
    Current Employee - Collections Specialist in Indianapolis, IN

    I have been working at Sallie Mae full-time (Less than a year)

    Pros

    Benefits, competitve pay, nice co-workers and facility

    Cons

    No work/life balance, the production goal necessitates a lot of overtime


  2. Boring call center environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae full-time (Less than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    You work a for a company with Federal clearance. The cafeteria is amazing. You are only scheduled to work one Saturday a month for four hours.

    Cons

    They constantly change the rules and procedures. Its hard to hit the bonus which is so highly spoken about during the interview. Work space is small. Parking is horrible.

    Advice to Management

    Appreciate the workers more. Make it a fun environment.


  3. Awesome place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Investigator in Newark, DE
    Current Employee - Fraud Investigator in Newark, DE

    I have been working at Sallie Mae full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Room for advancement especially with the company split -Flexible -Lots of jobs to choose from, something for everyone

    Cons

    I have no Cons, i am very happy with the way things are here at Sallie Mae

    Advice to Management

    Keeping doing what your doing


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  5. Not much room for advancement.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    great pay and insurance, easy job if you're good with computers and customer service

    Cons

    not much room for advancement

    Advice to Management

    do your job.


  6. satisfied

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Private Credit Applications Specialist in Newark, DE
    Current Employee - Private Credit Applications Specialist in Newark, DE

    I have been working at Sallie Mae full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    growing fast, growth opportunity, good incentive plan, plenty of overtime in busy season, many different shift options, task force options available

    Cons

    very strict on scheduled breaks, 17-1 agent manager ratio


  7. Very impersonal

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Representative in Wilkes-Barre, PA
    Current Employee - Customer Service Representative in Wilkes-Barre, PA

    I have been working at Sallie Mae full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The benefits are very good. There are a number of interesting and enjoyable outside activities during the months based on the season. Nice office space and work areas, break rooms and restrooms are clean

    Cons

    Very impersonal atmosphere, the job itself does not allow for much interaction between co-workers. Breaks and lunch times are closely monitored and adherence is strictly enforced. Very stressful at times and pay scale for new hires is low for amount of information you are required to retain in order to help customers

    Advice to Management

    While training is intense, and one of the questions during interview is regarding time off in the first 90 days, no one can foresee the future and emergencies, weather and other life events do happen. To be verbally reprimanded for a day off for sickness, etc is a bit disturbing. Re-thinking of adherence policy and time off policy is something that needs to be addressed. It's ludicrous to be admonished for punching in 2 minutes before your shift or lunch and trying to keep the time clock along with the cust svc program in sync is nearly impossible


  8. Helpful (1)

    Fantastic group of employees - but job cuts have left all Type A's and the Narcissist Reign

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Analyst in Fishers, IN
    Former Employee - Senior Systems Analyst in Fishers, IN

    I worked at Sallie Mae full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    The IT team at SLM is top notch - experienced, open to sharing, ready to work together as a team to get the job done and supportive of each other beyond anything I've witnessed. Senior management at the highest level is amazing... some of the sharks that are put between those layers and the skilled workers should not be trusted.

    Cons

    With management in Delaware and new layers of management brought into the mix, the access to decision makers is blocked and it is easy to move someone out of a position to ensure the safety of employment of a "favorite" rather than keeping someone who is right for the job in place. HR is there to help the company, not the employee - never forget that.

    Advice to Management

    One-on-ones - open door policy - interact with the people and listen to what they have to say. If someone was not knowledgeable in their position, why would your right hand have them spend six months writing a full-scale, in-depth SOP to leave behind for another employee to learn from and follow?


  9. Challenging work and opportunity to learn and grow.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer Analyst in Reston, VA
    Current Employee - Programmer Analyst in Reston, VA

    I have been working at Sallie Mae full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Plenty chances to take onsite courses to learn new skills. Professional work culture. Opportunities for advancement. Great benefits from flextime, telecommute options, health care, stock option and stock purchase programs.

    Cons

    Movement of training department from VA to IN decreased the training opportunities for VA employees. Possible because Sallie Mae purchased a company in IN and that company's management became a majority in Sallie Mae management. Movement of headquarters from VA to newly acquired office in DE caused a smaller VA office when it led to layoffs. Management of company in DE became a majority in Sallie Mae management. The move was also possibly because VA politicians voted for the Federal Government to service federal loans instead of Sallie Mae. These loans were very profitable for Sallie Mae.

    Advice to Management

    Show a commitment to VA headquarters to improve their morale.


  10. Sallie Mae is a great company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Fishers, IN
    Former Employee - Account Manager in Fishers, IN

    I worked at Sallie Mae full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    They have excellent benefits and everyone there was friendly and helpful.

    Cons

    The work is tedious, not anything exciting.

    Advice to Management

    Continue to support your employees and let them know how appreciated they are.


  11. Let go with no warning, but things are better now.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telecom Analyst in Fishers, IN
    Former Employee - Telecom Analyst in Fishers, IN

    I worked at Sallie Mae full-time (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Working with other employees throughout the company. Insurance was reasonable compared to other companies.

    Cons

    Down-sizing of staff/more work. I guess the norm with all big public companies.

    Advice to Management

    N/A



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