Sallie Mae Reviews

Updated March 25, 2015
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Employee Reviews

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  1. Let go with no warning, but things are better now.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telecom Analyst in Fishers, IN
    Former Employee - Telecom Analyst in Fishers, IN

    I worked at Sallie Mae full-time (more than 10 years)

    Pros

    Working with other employees throughout the company. Insurance was reasonable compared to other companies.

    Cons

    Down-sizing of staff/more work. I guess the norm with all big public companies.

    Advice to ManagementAdvice

    N/A

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful

    Sallie Mae is a great place to work - very team oriented and there is a focus on the wellbeing of employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Compliance Analyst in Newark, DE
    Current Employee - Senior Compliance Analyst in Newark, DE

    I have been working at Sallie Mae full-time (more than 5 years)

    Pros

    The benefits are competitive, the building has a gym, and the people are very friendly.

    Cons

    There often seems to be a lack of communication cross departmentally. The salary can be much more competitive.

    Advice to ManagementAdvice

    There should be more movement internally, without posting for the job, to cross train and develop employee talent for those who want to be leaders in the company.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. I had a good experience working for Sallie Mae.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae

    Pros

    Great Environment, decent pay and good benefits. Also, there is plenty of opportunities for advancement.

    Cons

    The hours for Collections specialists are rough.

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  5. 1 person found this helpful

    Former contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor in Fishers, IN
    Former Contractor - Anonymous Contractor in Fishers, IN

    I worked at Sallie Mae as a contractor

    Pros

    Overall a good company to work for. Good culture, laid back environment and good people to work with.

    Cons

    Senior Management is oblivious to what middle management does. Lots of miss-management. Sea Gull management one minute and micro-management the next. No happy medium. Very little lack of flow and common sense at times with lower management.

    Advice to ManagementAdvice

    Treat your contractors better and hire people instead of cycling contractors in and out every few months and things will be better. I enjoyed working there...but was always treated as 2nd class.

    Doesn't Recommend
    No opinion of CEO
  6. 1 person found this helpful

    Worked in loan servicing in "Student Assistance Corporation." Wouldn't advise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Specialist in Fishers, IN
    Former Employee - Collections Specialist in Fishers, IN

    I worked at Sallie Mae full-time (less than a year)

    Pros

    If you could actually hit your goal of brought current loans the bonus was nice.

    Cons

    Everyone who made goal stole loans from other people. Also very depressing when you couldnt help someone.

    Advice to ManagementAdvice

    give people who cant make goal every month a chance instead of firing them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. Sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae

    Pros

    Nothing good about this company.

    Cons

    Crooks and selfish pompous CEO and employees think they can steal all your hard earned money and even think they can get away from taking out money from your own tax return sorry no if we wanted to pay you we would. STOP STEALING FROM THE PEOPLE OF AMERCIA YOU ARE LOUSY CROOKS!!!!!!!!!!!!!!!!!!!!

    Advice to ManagementAdvice

    Just fired yourselves and shut down. STOP STEALING FROM PEOPLES TAX RETURNS!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Software Engineer in New York, NY
    Current Contractor - Software Engineer in New York, NY

    I have been working at Sallie Mae as a contractor (more than a year)

    Pros

    Pay good. Work Life balance is also good.

    Cons

    You can not receive any phone call within office perimeter.

    Recommends
  9. Sallie Mae helped me to gain more customer service experience, but failed to make me feel like I was valued.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fishers, IN
    Former Employee - Customer Service Representative in Fishers, IN

    I worked at Sallie Mae full-time (less than a year)

    Pros

    They do give monthly bonuses if you meet your goal and they will help you pay for tuition if it directly relates to something they can use. They offered lots of overtime as well.

    Cons

    It is very hard to move up. Contrary to belief, many of the customer service reps and collectors have degrees and are hoping to gain a different position in the future; however the opportunities are not there. They don't give very fair breaks and it's really hard to make a suggestion because they don't listen to it much.

    Advice to ManagementAdvice

    ALthough bonuses are great, if you don't make them attainable then you will continue to have a high turnover rate within the company. Also, don't continue to say there's tons of opportunities to move up when there isn't. No one wants to go from a customer service rep, to a Level 2 customer service rep....there's no difference in the work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. Collections

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collection Specialist III in Wilkes Barre, PA
    Current Employee - Collection Specialist III in Wilkes Barre, PA

    I have been working at Sallie Mae full-time (more than a year)

    Pros

    Flexable hours and good monthly bonus's

    Cons

    Some policies should be changed.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. Default Prevention Specialist/Outreach Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Default Prevention/Outreach Counselor in Muncie, IN
    Former Employee - Default Prevention/Outreach Counselor in Muncie, IN

    I worked at Sallie Mae full-time (more than 5 years)

    Pros

    Bonus Commissions, Prizes and Incentives, Good Benefits, Fun Work Environment with employees, Café on site, Gym on site

    Cons

    Management has went downhill and doesn't really care about their employees. It was different years ago when they actually valued company culture. It's all about gossip and who can kiss the most to move up in the company. If you try to complain about things that are happening that is wrong, they will FIRE YOU. It's all about brown nosing, cheating to get more bonus money and keeping your mouth shut and just doing your job.

    Advice to ManagementAdvice

    Treat your employees with more respect and like they are apart of the team. Stop wanting employees to brown nose to move up in the company. Treat employees the same and stop the favoritism. Value more of the company culture and morals and values.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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