Sallie Mae Reviews

Updated August 21, 2014
Updated August 21, 2014
150 Reviews

3.3
150 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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John (Jack) F. Remondi
25 Ratings

Review Highlights

Pros
  • The work environment is fair and there is a good sense of work-life balance (in 11 reviews)

  • Tuition reimbursement up to 4k per year, good benefits (in 13 reviews)


Cons
  • Senior Management is oblivious to what middle management does (in 9 reviews)

  • call center life can become very redundant as the day to day is the same (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good starting point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative  in  Whitewater, WI
    Former Employee - Account Representative in Whitewater, WI

    I worked at Sallie Mae part-time for more than 3 years

    Pros

    Flexibility for part-time employees
    Good co-workers
    Bonus compensation for collections

    Cons

    Hourly compensation is low
    Collecting on delinquencies brings difficult attitudes on the other end of the phone

    Recommends
    No opinion of CEO
  2.  

    Layoff Threats are a constant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst  in  Newark, DE
    Former Employee - Systems Analyst in Newark, DE

    I worked at Sallie Mae full-time for more than 5 years

    Pros

    The Gym was nice most of the time

    Cons

    Used to be good 5 years ago, but everything went downhill once they moved the HQ

    Doesn't Recommend
    Approves of CEO
  3.  

    Can't get out of their own way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Fishers, IN
    Former Employee - Project Manager in Fishers, IN

    I worked at Sallie Mae full-time for more than 10 years

    Pros

    Great salary and benefits. Pretty good people for the most part. Telecommuting is a real plus but not well managed.

    Cons

    Poor, poor Company management. Penny wise and dollar foolish. Just look at FDR.
    They don't follow their own values. If the shareholders were aware of the money wasted they would vote out the entire board. And the CEO should have retired when he blew the FLOWERS DEAL.

    Advice to ManagementAdvice

    Get some management that actually cares about the company, values and it's people. Get a CEO that can be the face of the company (and can handle public speaking).

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Collector I

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collector  in  Newark, DE
    Former Employee - Collector in Newark, DE

    I worked at Sallie Mae full-time for less than a year

    Pros

    Great benefits and incentives. Great management team.

    Cons

    You have to work overtime in order to get incentives and reach your goals. Petty coworkers

    Advice to ManagementAdvice

    please to take some time to train your new hires, not on what they need to know, they should be trained on altitude enhancement .

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    The employment went well, overall call center work just sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae full-time

    Pros

    They did have a clear path and if you worked really hard you are able to make good money.

    Cons

    You must be willing to trick people into making payments that may not be able to make them, however, many of the people you call will lie to you so it is impossible to tell.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Long way to go before they can compete with business office solutions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Executive
    Former Employee - Senior Account Executive

    I worked at Sallie Mae full-time for more than a year

    Pros

    Some good people in the field, keeping the Campus Solutions division from completely tanking

    Cons

    Technology infrastructure in serious need of major upgrades; known for poor customer service; bad planning by management team makes it hard to keep customers; lack of product upgrades; lots of unhappy customers; just an overall negative environment.

    Advice to ManagementAdvice

    Think about divesting business units that continue to drag down the company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Overall has been positive, with some things that are difficult.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Newark, DE
    Current Employee - Account Manager in Newark, DE

    I have been working at Sallie Mae part-time for less than a year

    Pros

    The bonuses are great in my position, and can be quite lucrative, depending on how you do in a month. Also, for full time, there is unlimited overtime. They also give free food a lot.

    Cons

    It's a collection job, it is stressful, and they have mandatory overtime for full time about twice a month. The commission is also based off of a goal you have to meet that can be difficult to reach sometimes.

    Advice to ManagementAdvice

    Less mandatory overtime, it can lower morale and isn't that productive anyway.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Well run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  Reston, VA
    Former Employee - Analyst in Reston, VA

    I worked at Sallie Mae full-time for more than 3 years

    Pros

    I worked for Sallie Mae for almost four years back when headquarters were located in Reston. At the time, the company offered a very flexible work-life balance, with the option to work from home as needed and casual Fridays. Sallie Mae was a well managed, organized, and structured place to work despite the constant grappling that occurred with the federal government over the student loan business. The best part about going into work everyday were the people. Most people I worked with were incredibly genuine, down to earth, and efficient in their roles. It was never a very stressful environment even though the company went through some rollercoaster rides during my time there.

    Cons

    There is no real performance management that takes place at Sallie Mae and people are given promotions based on popularity. There seemed to be little innovation within the groups I worked for.

  10.  

    Great work environment, very flexible, compensation structure a bit rigid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae

    Pros

    SLM provides one ofthe most flexible working environments, allowing folks to work from home very often. Casual fridays are great, and the new headquarters is gorgeous.

    Cons

    Compensation structure is very rigid, but is pegged to company performance. Upward mobility exists, but % changes in salaries are small. No position between Manager and Director, which makes it tough for those that normally would fall into a Sr. Management position at another company.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Do not work here ever!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae

    Pros

    Great coworkers, complimentary snack closet

    Cons

    Long hours, poor management, no microwaves

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