Sallie Mae Reviews

Updated October 7, 2014
Updated October 7, 2014
153 Reviews
3.3
153 Reviews
Rating Trends

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John (Jack) F. Remondi
26 Ratings

Review Highlights

Pros
  • Generally good work-life balance but it is what you make of it (in 11 reviews)

  • Tuition reimbursement up to 4k per year, good benefits (in 13 reviews)


Cons
  • Senior Management is oblivious to what middle management does (in 9 reviews)

  • call center life can become very redundant as the day to day is the same (in 7 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Job OK, Management TERRIBLE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Specialist in Wilkes-Barre, PA
    Former Employee - Collections Specialist in Wilkes-Barre, PA

    I worked at Sallie Mae full-time (less than an year)

    Pros

    The job is easy as a collections agent. The benefits are really good and premium isn't bad.

    Cons

    The training is terrible and extremely short. What you learn in training and what management wants is completely different and changes daily. Management is a disgrace, especially my manager. She was 20 years old, which wouldn't normally be a problem, but she was completely incompetent and had NO people skills. The co-workers are miserable, but I can understand why. Their systems and SOP's are beyond messed up. No leadership or communication. Just really a bad place for someone who has a brain.

    Advice to ManagementAdvice

    Fire yourself and every manager below you and start fresh. You have some great collections specialists but morale is so low because management is so bad.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Definitely not the right fit for me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collector I in Muncie, IN
    Former Employee - Collector I in Muncie, IN

    I worked at Sallie Mae full-time (less than an year)

    Pros

    They provide benefits, 401K, bonuses, prizes, paid time off, training provided, team player attitude

    Cons

    basically you have 2 goals to hit for the month, if you're between calls for more than one minute making notes, you get yelled at to answer calls or make them. You're sitting all day long, calling people for money. I hated it because I didn't like sitting all day, and the number of times that some people got calls from us was ridiculous. I got yelled at daily, cried at, someone accused me of having an affair with their husband when I called. you're required to work 40 hours, 44 every other week. yeah you get paid vacation, but good luck still hitting your goal if you do take that vacation. And they have prize givaways for performance, but to be honest, i doubt anyone would stay there if they didn't

    Advice to ManagementAdvice

    Find more options for borrowers, because you can't get blood from a turnip and frankly, a lot of people do not have the money to make the payments that are asked of them.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Not Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sallie Mae

    Pros

    The salary, flexibility, hours, tuition reimbursement

    Cons

    Slow culture changes, low annual reviews

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Portfolio Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Portfolio Specialist I in Fishers, IN
    Former Employee - Portfolio Specialist I in Fishers, IN

    I worked at Sallie Mae full-time (more than an year)

    Pros

    good work/life balance. Average pay and ability to move up (slowly). Good benefits and gym at location.

    Cons

    Not fast movement through the ranks. Need more training

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good starting point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative in Whitewater, WI
    Former Employee - Account Representative in Whitewater, WI

    I worked at Sallie Mae part-time (more than 3 years)

    Pros

    Flexibility for part-time employees
    Good co-workers
    Bonus compensation for collections

    Cons

    Hourly compensation is low
    Collecting on delinquencies brings difficult attitudes on the other end of the phone

    Recommends
    No opinion of CEO
  7.  

    Layoff Threats are a constant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst in Newark, DE
    Former Employee - Systems Analyst in Newark, DE

    I worked at Sallie Mae full-time (more than 5 years)

    Pros

    The Gym was nice most of the time

    Cons

    Used to be good 5 years ago, but everything went downhill once they moved the HQ

    Doesn't Recommend
    Approves of CEO
  8.  

    Can't get out of their own way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Fishers, IN
    Former Employee - Project Manager in Fishers, IN

    I worked at Sallie Mae full-time (more than 10 years)

    Pros

    Great salary and benefits. Pretty good people for the most part. Telecommuting is a real plus but not well managed.

    Cons

    Poor, poor Company management. Penny wise and dollar foolish. Just look at FDR.
    They don't follow their own values. If the shareholders were aware of the money wasted they would vote out the entire board. And the CEO should have retired when he blew the FLOWERS DEAL.

    Advice to ManagementAdvice

    Get some management that actually cares about the company, values and it's people. Get a CEO that can be the face of the company (and can handle public speaking).

    Doesn't Recommend
    Neutral Outlook
  9.  

    Collector I

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collector in Newark, DE
    Former Employee - Collector in Newark, DE

    I worked at Sallie Mae full-time (less than an year)

    Pros

    Great benefits and incentives. Great management team.

    Cons

    You have to work overtime in order to get incentives and reach your goals. Petty coworkers

    Advice to ManagementAdvice

    please to take some time to train your new hires, not on what they need to know, they should be trained on altitude enhancement .

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    The employment went well, overall call center work just sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sallie Mae full-time

    Pros

    They did have a clear path and if you worked really hard you are able to make good money.

    Cons

    You must be willing to trick people into making payments that may not be able to make them, however, many of the people you call will lie to you so it is impossible to tell.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Overall has been positive, with some things that are difficult.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Newark, DE
    Current Employee - Account Manager in Newark, DE

    I have been working at Sallie Mae part-time (less than an year)

    Pros

    The bonuses are great in my position, and can be quite lucrative, depending on how you do in a month. Also, for full time, there is unlimited overtime. They also give free food a lot.

    Cons

    It's a collection job, it is stressful, and they have mandatory overtime for full time about twice a month. The commission is also based off of a goal you have to meet that can be difficult to reach sometimes.

    Advice to ManagementAdvice

    Less mandatory overtime, it can lower morale and isn't that productive anyway.

    Recommends
    Positive Outlook
    No opinion of CEO

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