Sally Beauty

  www.sallybeautyholdings.com
  www.sallybeautyholdings.com

Sally Beauty Reviews

Updated October 20, 2014
Updated October 20, 2014
204 Reviews
2.5
204 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sally Beauty President, CEO, and Director Gary G. Winterhalter
Gary G. Winterhalter
64 Ratings

Review Highlights

Pros
  • Get free products, some good employees to work with (in 47 reviews)

  • Due to my permanent exposure to clients I was able to strengthened my customer service and sales skills (in 8 reviews)


Cons
  • Upper management not in touch with store level clerks like they should be (in 20 reviews)

  • the district manager needs a reality check I could do his job (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good Place to Start Out for QA Analysts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - QA Analyst in Denton, TX
    Current Employee - QA Analyst in Denton, TX

    I have been working at Sally Beauty full-time (more than an year)

    Pros

    Fairly laid back atmosphere without losing sight of priority tasks.
    Benefits above average, including 401K, profit-sharing
    Work-Life balance is observed

    Cons

    Behind the curve on technology and the latest best-practices
    Not conducive to expediting career growth
    stuck in old-school ways regarding IT in general

    Advice to ManagementAdvice

    Be more realistic in setting better salaries for IT professionals and pay more with current markets.
    You tend to lowball salary offers and this filters out good talent from joinging.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Great job if you know beauty products.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Minneapolis, MN
    Former Employee - Sales Associate in Minneapolis, MN

    I worked at Sally Beauty full-time (less than an year)

    Pros

    If you are a beauty fanatic like I am, Sally's is a great place to work. It was the only job I've ever had where I didn't dread going into work in the mornings. You must also love talking to people though, which I know is said to be a prerequisite for most retail jobs but it's very very important here. Most of the customers are repeat customers and salon owners or certified cosmetologists. If you don't know what you're talking about, they'll know and they won't feel comfortable returning to the store.

    I was hired just before the manager resigned, so I was trained on the register for about a day before I was thrust onto the sales floor. Our store was without a manager for over a month and there were only five employees, four of whom were part time (including myself). During this time, the DM was also on vacation. We managed to work together to effectively run the store without any issues, though we were all working nearly 40 hours a week. I would have continued working there except that the new manager had issues with my availability. In the future, I would love to work at Sally's again.

    Cons

    The pay is minimum wage unless you have a cosmetology license, and even then you're generally only paid 50 cents more than minimum wage. The opportunities for growth are great, but District Manager is basically top of the line and I wouldn't wish that job on anyone. High stress, abysmal work/life balance.

    Meeting monthly quotas can be difficult if you don't enjoy talking to people or talking about the products. Thankfully, this was not an issue for me.

    Also, because these stores are typically small they have a small staff. Coming into that environment can sometimes be stressful, especially when most of the employees are females and tend to be cliquey. Being personable will take you far.

    Advice to ManagementAdvice

    Acknowledge employees who have been working in your stores for long periods of time. Just like most retail, Sally's seems to have a lot of turn-over. Most employees stay for just a few months. When you have someone working in your stores who can do all of the operations the manager does, and has been working there for years, that calls for some recognition. A woman I worked with had held that job for more than three years and was making less than I made starting, and I had no prior retail experience. There is no excuse for that.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Denton, TX
    Former Employee - Retail Sales Associate in Denton, TX

    I worked at Sally Beauty full-time (more than an year)

    Pros

    compensation, personal growth, time off,

    Cons

    There are no cons! wonderful company

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sally Beauty part-time (more than 3 years)

    Pros

    Customer Service, Professionalism, Educational, Informative,

    Cons

    bigger space, friendly DM managers, understanding, No on call

    Advice to ManagementAdvice

    Bigger Space

    Recommends
  6.  

    Love the customers. Management BAD all the way to corporate!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Norwalk, OH
    Current Employee - Retail Sales Associate in Norwalk, OH

    I have been working at Sally Beauty part-time (more than an year)

    Pros

    Great discounts, nice free samples, paid vacations when you can get them!

    Cons

    Management plays too much favoritism. Everyone is NOT treated the same!

    Advice to ManagementAdvice

    Be a manager not a friend! Treat everyone with respect especially the customers. Stop being rude and blaming it on others! Most of all DO YOUR OWN WORK don't have another clerk make schedules and do your computer entries.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    I found this company to be very kind to employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Sally Beauty

    Pros

    Monthly samples to keep up with new product knowledge for better selling tactics. Monthly goals to earn points that can be used for gifts/gift cards.

    Cons

    I would say the amount of money my master was paid wasn't appropriate for her experience or years worked for the company. Same with employee pay raises, kind of crap. Upper management would side with customer's that complained instead of the manager, when the manager was right, therefore making it seem like the managers were dumb when they were trying to uphold rules the uppers set to begin with, not very ethical.

    Advice to ManagementAdvice

    Appreciate and pay accordingly! Back up your employees instead of rude and awful customers!

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    A GREAT family atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Manager
    Former Employee - District Manager

    I worked at Sally Beauty full-time (more than an year)

    Pros

    Company really cared for employees. They have many incentives throughout the year to earn some extra cash

    Cons

    need better compensation for all levels

    Advice to ManagementAdvice

    offer more incentives to part timers so it will be easier to retain them

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Interesting place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Sally Beauty part-time (more than an year)

    Pros

    +Little bag of goodies every month
    +Points that can earn you tvs, gift cards, etc
    +Easy going

    Cons

    +Lack of focus from upper management
    +No consise way of discipling employees

    Advice to ManagementAdvice

    +Figure out what you actual want as store policy; it could be a major reason for the incredibly high employee turnover

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Full time employee for two and a half years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Full Time Employee in Grass Valley, CA
    Former Employee - Full Time Employee in Grass Valley, CA

    I worked at Sally Beauty full-time (more than 3 years)

    Pros

    If beauty products are your thing there's nothing better than this

    Cons

    The pay is less than ok for the work expected and the way the upper level treats the employees is disgusting!

    Advice to ManagementAdvice

    Employees have lives outside of work. We work to live not live to work. When the expectations are set so high and after being an employee watching the Sally's news declaring at least one to two stores million dollar stores as often as you do you can afford to care for your employees a heck of a lot better! I can't speak for everyone but I know our DM needs improvement as well as the human recourses department (I'd love to give you her name) who I can say was unhelpful and completely harassing in my case. After my experience with this company I would never work for again and advise all I know to avoid as well at least until it undergoes a major makeover

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Worst job ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Newark, DE
    Former Employee - Sales Associate in Newark, DE

    I worked at Sally Beauty full-time (less than an year)

    Pros

    discounts are nice, customers were awesome, free product every month

    Cons

    sallys only cares about themselves. if you have an issue in the company, then you might as well keep it to yourself cause they wont care one bit. I have never experienced such an unprofessional manager in my life. i love working retail, but this is somewhere i would never suggest for someone. I would work 50+hours a week and the manager refused to put me in the system as full time so i wouldnt get my benefits, she would steal company time to get high, she took advantage of her power way too often, NEVER did floor resets or merchandising when its mandatory for her, and on top of it all when i reported it to hr they called it an "investigation" but in reality all they did was call her and ask questions. HORRIBLE

    Advice to ManagementAdvice

    PAY ATTENTION TO WHAT THE WORKERS HAVE TO SAY. Maybe you wouldnt have 3 employees quit all in one night if you actually cared about how they feel instead of yourselves.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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The backroom was always kept as tidy as possible.

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