Salmat Reviews

Updated January 21, 2015
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2.9
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9 Employee Reviews

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  1. Quite a good employer, More of a stepping stone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Customer Service Agent in Melbourne (Australia)
    Former Contractor - Customer Service Agent in Melbourne (Australia)

    I worked at Salmat as a contractor (less than a year)

    Pros

    Good hours, relaxed atmosphere, friendly colleagues.

    Cons

    Training could be better, pay not fantastic.

    Recommends
    Neutral Outlook
  2. 1 person found this helpful

    Corporate Penny Pinching and Image Falsification at its finest.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Melbourne (Australia)
    Former Employee - Sales Representative in Melbourne (Australia)

    I worked at Salmat full-time (more than 5 years)

    Pros

    The friends you make through collective suffering...... That's about it.....no seriously. I have nothing else to put here. There are no other pros.

    Cons

    - minimum wage base rate

    - management will look for any excuse cut commission to fit within their budget.

    - false promises of career progression.

    - massive focus on alcohol within the workplace culture.

    - constant big brother style monitoring that makes you feel like you are living George Orwell's 1984. As of 2014 they now record you're personal conversations you have at your desk in between calls.

    - you have 10 minutes of "personal time" a day in which you can leave your desk for water, toilet breaks etc etc. If you go over that management force you into a conversation about why. Be prepared to talk about needing to take a dump with management as if you were a 3 year old child talking to mum.

    - the project you do for them will go under and you will be redeployed elsewhere in the company to avoid paying you a redundancy. They don't care where you go and if it's a job you don't wish to pursue they put that you resigned on your separating certificate.

    - anti-Union culture that management try to spread every year the union reps come around by holding group meetings slandering the unions and encouraging entry level employees to use legal loopholes. (ie: claiming harassment from a rep so that we could have them legally removed from the building)

    -budget cuts means that work social events are extremely rare.

    - often there will be days systems shut down, in which case you are sent home early, unpaid. This is non optional even if your contract states otherwise.

    - targets are raised when your team is succeeding so that management can reduce the amount of commission they are pay you to fit their budget.
    - top management (CEO) claim they are easy to approach and happy to talk to you.......just "lol" on that one.

    - will force you to enrol in courses that do nothing for you as far as industry standard is concerned because they get pay outs from the government to do so. These are boring and take you away from your ability to earn commission.

    - everything is procedural and the human condition isn't considered.

    - don't handle serious complaints appropriately and management encourage social ostracisation of people who do complain, this never happened to me personally but saw it happen 4-5 times over a 3 year period to other people.

    - outdated everything. (computers, phones , systems, heating and cooling)

    - you will get sick, a lot. The flu runs rampant about 7-8 months of the year. I had influenza 5 times a year on average working in this building. Haven't experienced this before or after working there.

    - forced two weeks annual leave over the Christmas break every year making it incredibly hard to accumulate annual leave.

    - constant breaches of trades acts.

    - they pay their recruitment team to come on apps like this and leave false positive reviews.

    Advice to ManagementAdvice

    Pay the people putting food on your table more than minimum wage and treat them like human beings. You are so discontented from the bottom that you don't understand the conditions you are condemning your staff to.

    Be honest with your practices. If there is no room for career progression, don't claim there is.

    Stop claiming you're treating your staff well because you were awarded a "best employer" status once, many moons ago from some magazine no one reads. I'm better off unemployed and studying than I was working for your company, in both finance and mentality.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3. Work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operation Manager in Melbourne (Australia)
    Current Employee - Operation Manager in Melbourne (Australia)

    I have been working at Salmat full-time (more than 5 years)

    Pros

    Good work life balance for strategic roles.

    Cons

    Operational staff seems to have minimal work life balance (i.e. IT / operation teams working on project - expected to work long hours)

    Advice to ManagementAdvice

    Put money where needed - better IT / Commercial teams / resources.

    Recommends
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  5. 2 people found this helpful

    Media Agency Sales - DON'T ACCEPT THE ROLE!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Agency Sales Manager in Melbourne (Australia)
    Former Employee - Agency Sales Manager in Melbourne (Australia)

    I worked at Salmat full-time (less than a year)

    Pros

    - Decent culture within my team alone
     - Central location
     - Good salary
     - Can get away with murder
     - Work your own hours (your boss doesn't know)
     - Easy to steal other peoples lunches

    Cons

    - EVERYTHING!
     - The overall company culture is old and archaic
     - The product we sell to media agencies is the worst, outdated thing ever!
     - Terrible reputation in the industry
     - Slow processes
     - No advancement
     - Place smells
     - Pitched as a CBD role but you are forced to spend time in SE Suburbs at their headquarters
     - Don't spend any money on employees

    Advice to ManagementAdvice

    Stick with direct marketing and junk mail. Its what you know, what your good at and where you will stay til junk mail dies. Dont play in a new environment you wont and cant adapt to!

    Doesn't Recommend
    Negative Outlook
  6. 1 person found this helpful

    Horrendous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CS Operator in Melbourne (Australia)
    Current Employee - CS Operator in Melbourne (Australia)

    I have been working at Salmat part-time (more than a year)

    Pros

    My colleagues were lovely people, unfortunately not intelligent enough to realise they were the least important and most mistreated.

    Cons

    - Absolutely disgusting pay rate - as an outsourced CS operator, OUR wages were the best bartering tool to gain the contract

    - Performance was a number, a series of statistics in which no personal aspects were taken into account, if technical issues skewed one of the statistics too bad.

    - Constant surveillance, with emails being sent saying 'we are listening' - quality for calls for the entire month was obtained by listening to 5-7 random calls.

    - 5 minute 'personal time' in an 8 hour shift for bathroom breaks etc. A result of 5min 10secs? You were formally followed up. like being a robot!

    - Amazing level of cutting corners when dealing with customers

    - Disgraceful IT systems, it was deemed to expensive to upgrade. Massively impacted on call quality and ability to deal with customers efficiently. Unbelievably unhelpful programs.

    - Strongly discouraged union involvement - for obvious reasons! Those who pushed to join a union were strangely absent by a few weeks time.

    - So much 'corporate spin' it was sickening. Everything was written to make the company seem like the most incredible employer ever - in reality, everything ostensibly for us, benefited the company far more than us.

    Advice to ManagementAdvice

    Have a bit of humanity

    Doesn't Recommend
    Neutral Outlook
  7. 1 person found this helpful

    Fantastic colleagues, poor senior management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Salmat CCS in Melbourne (Australia)
    Former Employee - Salmat CCS in Melbourne (Australia)

    I worked at Salmat full-time

    Pros

    Great colleagues with a fantastic attitude.

    Cons

    When the going gets tough, senior management is absent.

    Negative Outlook
  8. pro environment, with good management and nice to do business with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Sales in Melbourne (Australia)
    Former Contractor - Sales in Melbourne (Australia)

    I worked at Salmat as a contractor (more than 3 years)

    Pros

    is having nice internal management,
    pay commission on time
    pro training and keep you update every week.

    Cons

    after getting new project optus got worst,

    Advice to ManagementAdvice

    change couple of regional management and support line to sales team

    Recommends
    Negative Outlook
  9. A time of creativity and very very hard work with little support.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SalesCoach in Melbourne (Australia)
    Former Employee - SalesCoach in Melbourne (Australia)

    I worked at Salmat full-time (more than 10 years)

    Pros

    An environment of development and get out and do the best you can.

    Cons

    Higher levels of Mgmt had the view of my way or the Highway and always trying to turn a sowes ear into a silk purse.

    Advice to ManagementAdvice

    Practice what you preach.

    Doesn't Recommend
    Negative Outlook
  10. 1 person found this helpful

    Okay company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Melbourne (Australia)
    Former Employee - Customer Service Representative in Melbourne (Australia)

    I worked at Salmat

    Pros

    Good culture, different people, centrally located

    Cons

    Too many people. Just one of the many. Pay structure substantially lower than others.

    Advice to ManagementAdvice

    Not much flexibility to continue studies or have a work-life balance

    Doesn't Recommend

Salmat Photos

Typical conference
Sales Day @ Salesforce
Typical party

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