Salmat
3.4 of 5 20 reviews
www.salmat.com.au Melbourne, Australia 5000+ Employees

Salmat Reviews in Melbourne

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2.8 5 reviews

                             
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    1 person found this helpful  

    Fantastic colleagues, poor senior management

    Salmat CCS (Former Employee)
    Melbourne (Australia)

    ProsGreat colleagues with a fantastic attitude.

    ConsWhen the going gets tough, senior management is absent.

    – I'm not optimistic about the outlook for this company

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    Horrendous

    CS Operator (Current Employee)
    Melbourne (Australia)

    ProsMy colleagues were lovely people, unfortunately not intelligent enough to realise they were the least important and most mistreated.

    Cons- Absolutely disgusting pay rate - as an outsourced CS operator, OUR wages were the best bartering tool to gain the contract

    - Performance was a number, a series of statistics in which no personal aspects were taken into account, if technical issues skewed one of the statistics too bad.

    - Constant surveillance, with emails being sent saying 'we are listening' - quality for calls for the entire month was obtained by listening to 5-7 random calls.

    - 5 minute 'personal time' in an 8 hour shift for bathroom breaks etc. A result of 5min 10secs? You were formally followed up. like being a robot!

    - Amazing level of cutting corners when dealing with customers

    - Disgraceful IT systems, it was deemed to expensive to upgrade. Massively impacted on call quality and ability to deal with customers efficiently. Unbelievably unhelpful programs.

    - Strongly discouraged union involvement - for obvious reasons! Those who pushed to join a union were strangely absent by a few weeks time.

    - So much 'corporate spin' it was sickening. Everything was written to make the company seem like the most incredible employer ever - in reality, everything ostensibly for us, benefited the company far more than us.

    Advice to Senior ManagementHave a bit of humanity

    No, I would not recommend this company to a friend

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    pro environment, with good management and nice to do business with

    Sales (Former Employee)
    Melbourne (Australia)

    Prosis having nice internal management,
    pay commission on time
    pro training and keep you update every week.

    Consafter getting new project optus got worst,

    Advice to Senior Managementchange couple of regional management and support line to sales team

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    A time of creativity and very very hard work with little support.

    SalesCoach (Former Employee)
    Melbourne (Australia)

    ProsAn environment of development and get out and do the best you can.

    ConsHigher levels of Mgmt had the view of my way or the Highway and always trying to turn a sowes ear into a silk purse.

    Advice to Senior ManagementPractice what you preach.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Okay company.

    Customer Service Representative (Former Employee)
    Melbourne (Australia)

    ProsGood culture, different people, centrally located

    ConsToo many people. Just one of the many. Pay structure substantially lower than others.

    Advice to Senior ManagementNot much flexibility to continue studies or have a work-life balance

    No, I would not recommend this company to a friend

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