Salmat Reviews in Melbourne

22 Reviews

3.4
22 Reviews
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  1. 1 person found this helpful  

    Fantastic colleagues, poor senior management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Salmat CCS  in  Melbourne (Australia)
    Former Employee - Salmat CCS in Melbourne (Australia)

    I worked at Salmat full-time

    Pros

    Great colleagues with a fantastic attitude.

    Cons

    When the going gets tough, senior management is absent.

    Negative Outlook
  2.  

    Horrendous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CS Operator  in  Melbourne (Australia)
    Current Employee - CS Operator in Melbourne (Australia)

    I have been working at Salmat part-time for more than a year

    Pros

    My colleagues were lovely people, unfortunately not intelligent enough to realise they were the least important and most mistreated.

    Cons

    - Absolutely disgusting pay rate - as an outsourced CS operator, OUR wages were the best bartering tool to gain the contract

    - Performance was a number, a series of statistics in which no personal aspects were taken into account, if technical issues skewed one of the statistics too bad.

    - Constant surveillance, with emails being sent saying 'we are listening' - quality for calls for the entire month was obtained by listening to 5-7 random calls.

    - 5 minute 'personal time' in an 8 hour shift for bathroom breaks etc. A result of 5min 10secs? You were formally followed up. like being a robot!

    - Amazing level of cutting corners when dealing with customers

    - Disgraceful IT systems, it was deemed to expensive to upgrade. Massively impacted on call quality and ability to deal with customers efficiently. Unbelievably unhelpful programs.

    - Strongly discouraged union involvement - for obvious reasons! Those who pushed to join a union were strangely absent by a few weeks time.

    - So much 'corporate spin' it was sickening. Everything was written to make the company seem like the most incredible employer ever - in reality, everything ostensibly for us, benefited the company far more than us.

    Advice to ManagementAdvice

    Have a bit of humanity

    Doesn't Recommend
    Neutral Outlook
  3.  

    pro environment, with good management and nice to do business with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  Melbourne (Australia)
    Former Employee - Sales in Melbourne (Australia)

    I worked at Salmat as a contractor for more than 3 years

    Pros

    is having nice internal management,
    pay commission on time
    pro training and keep you update every week.

    Cons

    after getting new project optus got worst,

    Advice to ManagementAdvice

    change couple of regional management and support line to sales team

    Recommends
    Negative Outlook
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  5.  

    A time of creativity and very very hard work with little support.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SalesCoach  in  Melbourne (Australia)
    Former Employee - SalesCoach in Melbourne (Australia)

    I worked at Salmat full-time for more than 10 years

    Pros

    An environment of development and get out and do the best you can.

    Cons

    Higher levels of Mgmt had the view of my way or the Highway and always trying to turn a sowes ear into a silk purse.

    Advice to ManagementAdvice

    Practice what you preach.

    Doesn't Recommend
    Negative Outlook
  6.  

    Okay company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Melbourne (Australia)
    Former Employee - Customer Service Representative in Melbourne (Australia)

    I worked at Salmat

    Pros

    Good culture, different people, centrally located

    Cons

    Too many people. Just one of the many. Pay structure substantially lower than others.

    Advice to ManagementAdvice

    Not much flexibility to continue studies or have a work-life balance

    Doesn't Recommend

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