Sam's Club

  www.samsclub.com
  www.samsclub.com

Sam's Club Reviews in Dallas-Fort Worth, TX

Updated November 17, 2014
Updated November 17, 2014
1,197 Reviews
2.9
1,197 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sam's Club President and CEO Rosalind G. Brewer
Rosalind G. Brewer
385 Ratings

Review Highlights

Pros
  • Good pay and benefits are possible while improving your customer service skills (in 49 reviews)

  • Decent pay if your salaried compared to other retailers (in 40 reviews)


Cons
  • As management sometimes work/life balance is not where it needs to be (in 32 reviews)

  • Also it is very difficult to get a full time position unless you're willing to work overnight (in 57 reviews)

More Highlights

37 Employee Reviews Back to all reviews

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  1.  

    Sam's Club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Cashier in Grapevine, TX
    Former Employee - Member Service Cashier in Grapevine, TX

    I worked at Sam's Club part-time (more than an year)

    Pros

    Close knit culture
    Decent pay
    Opportunity to move around
    Fast Paced
    Free food
    Employee discount on fresh foods
    Charitable fundraisers
    Great for college age people

    Cons

    Retail hours
    Some rude customers
    Never get out on time when closing
    Cashiers have to sell upgraded memberships to people who don't want them
    Have to pay for membership - it should be free
    Insurance isn't available for part time employees until one year of service
    Insurance covers employee only
    Manual labor - constant lifting, stacking, pushing

    Advice to ManagementAdvice

    It would be great if part time employees would be eligible for benefits sooner than one year and it covered their families, as well. I was offered benefits after one year for only myself. Poor management on various levels. Some upper management had shady practices with employees and inventory - they were later replaced, but we had to endure their actions until they left. Some floor supers act bigger than their job description and take their personal lives out on their team members. We're all human, but please do your best to leave it at home.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Grapevine, TX
    Current Employee - Cashier in Grapevine, TX

    I have been working at Sam's Club part-time (less than an year)

    Pros

    Not bad pay. Laid back environment. Opportunities for growth, and other departments.

    Cons

    Trying to get every customer for membership renewals and upgrades.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Carts: The Ins and Outs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cart Attendant in Plano, TX
    Former Employee - Cart Attendant in Plano, TX

    I worked at Sam's Club part-time (less than an year)

    Pros

    You're out of the store itself a lot. It's good if you don't like being at a cash register or sitting around indoors waiting on customers. You won't want for exercise, that's for sure.

    Honestly, probably the best treatment I've ever seen of what many would call a "low-skill" job. The store management frequently arranged lunches for employees, and the cart attendants even got to have a grilled lunch with the guys from automotive in their area.

    You're free to talk with your co-workers and have the run of the store when situations call for it. Pay's good for the stuff you'll be assisting with.

    Cons

    Sometimes it gets busy. There are shortages or multiple tasks to accomplish - and it's a bad day if someone calls in sick and stand-ins are lacking.

    You may end up leaving later than others if the parking lot is still full of carts when the store closes. Your job, after all, is to order carts and have them ready for morning during closing shifts.

    Advice to ManagementAdvice

    Management was pretty good at my store. Not really getting onto us, even going out to help when things got tough. I was surprised, but pleased.

    Neutral Outlook
    No opinion of CEO
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  5.  

    Decent entry level job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Fort Worth, TX
    Former Employee - Customer Service in Fort Worth, TX

    I worked at Sam's Club full-time (more than 3 years)

    Pros

    Casual, laid back work environment, reasonably effective management and decent benefits for a big box retail chain.

    Cons

    Almost as soul sucking as working for Walmart... almost. You have a lot of long term employees that stick around for years, even though they became burned out a decade ago and absolutely hate their job. Customer service is a total afterthought.

    Advice to ManagementAdvice

    Focus more on employee engagement and improving customer service.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Okay, Recommend not working there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front End Clerk in Denton, TX
    Former Employee - Front End Clerk in Denton, TX

    I worked at Sam's Club part-time (more than 3 years)

    Pros

    Good wages and benefits. That is about it.

    Cons

    Hard to get promoted or even switch departments unless extra friendly to management. Experience and willingness to work doesn't go as far. I was going beyond my position status, to fix equipment or cover other departments with no reward. Managers only care about pushing plus memberships and credit cards to raise their yearly bonuses. Employees come second, be prepared to find another job if you are making your quota for plus memberships and credit cards.

    Advice to ManagementAdvice

    Consider the employee, not just the quota for plus memberships and credit cards.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    It is a great company, and has great managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Addison, TX
    Current Employee - Sales Associate in Addison, TX

    I have been working at Sam's Club part-time (more than an year)

    Pros

    You don't have to leave Sam's Club to find another position.

    Cons

    The training could be a lot better.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Company keeps cutting staffing, member service suffering, sales and associate morale down the tube.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Dallas, TX
    Current Employee - Assistant Manager in Dallas, TX

    I have been working at Sam's Club full-time (more than 3 years)

    Pros

    Great savings and benefits for the members. Opportunity for advancement, but be willing to relocate and/or travel long commute distances. Get to work with some great associates in the Clubs. Sam's Club has a rich corporate culture that is different from Wal-Mart and that has always been one of the main benefits for working at Sam's Club.

    Cons

    In the last year and a half the company has reduced the number of managers and team leaders in the Clubs to reduce payroll expense. That has put more pressure on the too few many managers in the new Pretzel model, working 60 hours + a week, doing more of the physical job functions and not enough time for leading and developing, too few cashiers to serve the members for quick check out a severe decrease in overall care for member service. Declining sales putting more and more pressure on expense reduction which means more payroll hour cuts. No work/life balance possible for any salaried manager. Health benefits have declined over the past 2 yrs, higher premiums and higher deductibles to make it affordable. Pressures to upgrade and renew members is super intense every day, way too many membership "events" to try and increase membership income and renewal rates. Company has lost it's way and it's vision of providing excellent Member Service and the understanding that it's Associates are the most valuable asset they have.

    Advice to ManagementAdvice

    Give the Clubs the hours they truly need to provide great Member service. You pay the Club Managers triple digit salaries and bonuses to run the business -- LET THEM DO IT. Go back to the great merchant and great products that made this company great. Stop selling the members at the check out register, they don't like it and they are telling you with their non renewal. If you ever expect to beat Costco, beat them through member service. What would Mr. Sam say about what you've done to this business if he were here today to see it?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Sam would turn over in his grave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Team Lead in Dallas, TX
    Former Employee - Member Service Team Lead in Dallas, TX

    I worked at Sam's Club (more than 5 years)

    Pros

    It's almost impossible to name a pro. I worked for Sams as a first job after high school when Sams was just getting started. Back then the company values included caring for all of the associates. 25 years later they have done everything possible to remove the human factor.

    Cons

    Even though it doesn't fall by law as a category of discrimination Sams/Walmart discriminates against single mothers. If you are not able to commit to being available 24/7 u are not only not eligible for any promotion u are not even eligible for full time.

    Advice to ManagementAdvice

    My true advice to any managers is to find another job as quick as possible before you find yourself dead center of a lawsuit!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Very Chaotic enviornment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Lewisville, TX
    Former Employee - Cashier in Lewisville, TX

    I worked at Sam's Club full-time (more than an year)

    Pros

    You are paid between $9.20-$14.00 for being a cashier which is more than in most places.

    Cons

    You are always being warned and reminded to sell memberships and credit cards and if you do not sell the required amount you will be demoted or fired.
    The Sams Club I worked at was NOT very organized and was very chaotic at ALL TIMES the manager was always being called because of supposed "bad service" or "complaint" because of the chaos. The "mark down" area was always a disaster. A lot of Cashiers were quitting and so were door greeters because they did not want to be part of a store that was always getting complaints.

    Advice to ManagementAdvice

    Please get organized and make sure to give breaks because Cashiers were always getting locked out of their registers and were always in need of cashiers

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    What more would you expect?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bakery in Grand Prairie, TX
    Current Employee - Bakery in Grand Prairie, TX

    I have been working at Sam's Club part-time (less than an year)

    Pros

    The fellow co workers were very friendly and their was an overall positive work environment. A lot of training and movement opportunities.

    Cons

    The pay isn't all that great for the amount of work that you will do. Be prepared to work hard and possibly be taken advantage of by the management.

    Advice to ManagementAdvice

    The management at sam's club should learn to lead by example. It's simply good PR to help out the associates and find themselves in their department with their employees more often. Management isn't only about the store and the procedures and policies it is also about the people you are managing.

    Recommends
    Positive Outlook
    No opinion of CEO

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