Sam's Club Reviews

Updated September 14, 2014
Updated September 14, 2014
1,051 Reviews
3.0
1,051 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sam's Club President and CEO Rosalind G. Brewer
Rosalind G. Brewer
327 Ratings

Review Highlights

Pros
  • Good pay and benefits are possible while improving your customer service skills (in 45 reviews)

  • The oppurtunity to learn every aspect of the job and business Decent pay and benefits (in 33 reviews)


Cons
  • Once you become salaried forget having work life balance (in 24 reviews)

  • The one thing I got tired of was the constant push for Plus memberships or credit applications (in 52 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Connection center associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Connection Center  in  Austin, TX
    Former Employee - Connection Center in Austin, TX

    I worked at Sam's Club part-time for less than a year

    Pros

    Higher pay rate for a sales associate

    Cons

    Not much to do during shift. Too much down time

    No opinion of CEO
  2.  

    Excellent Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Atlanta, GA
    Former Employee - Customer Service in Atlanta, GA

    I worked at Sam's Club part-time for more than a year

    Pros

    Benefits, Management, Promotions, Great Co Workers, Clean Environment

    Cons

    Hours, Schedules, Salary, Customers can be rude, Work late on holidays

    Advice to ManagementAdvice

    Make sure that you advance the people that deserve it and not overlook them

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Love this company an its culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club full-time for more than 5 years

    Pros

    The people and the commitment that they have to their business. Non-Union mentality, Open Door Policy

    Cons

    Just a few things but that would be the case with any company.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    (Field internship) Perfect intern environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Operations Intern  in  Orange Park, FL
    Former Employee - Field Operations Intern in Orange Park, FL

    I worked at Sam's Club as an intern for less than a year

    Pros

    Very welcoming environment, learned a lot, and they were very supportive.

    Cons

    Sometimes the members were not very nice

    Advice to ManagementAdvice

    Continue doing what you do

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    fun work place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Cashier  in  Rapid City, SD
    Current Employee - Member Service Cashier in Rapid City, SD

    I have been working at Sam's Club part-time for more than a year

    Pros

    Sam's club is a fun place to work that offers god pay and annual bonuses. They value all employees and acknowledge your hard work.

    Cons

    Selling memberships is hard and the managers require that you get at least one a day. Cashiers have to do way more work that is required of them. Includes covering door greeter positions, cart pusher, tire and battery center, and cleaning up the floor at night.

    Advice to ManagementAdvice

    Either pay cashiers more or only work them at the job you pay them for.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Gastonia, NC
    Former Employee - Cashier in Gastonia, NC

    I worked at Sam's Club part-time for more than a year

    Pros

    Practically an easy job upfront.

    Cons

    The push to sell memberships and credit cards.

    Advice to ManagementAdvice

    Play the numbers game less.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    GREAT JOB GREAT PEOPLE GREAT BENEFITS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Gas Station Partner  in  Oxford, AL
    Former Employee - Gas Station Partner in Oxford, AL

    I worked at Sam's Club full-time for less than a year

    Pros

    Fantastic rate of pay for employees

    Cons

    Very time demanding on employees

    Advice to ManagementAdvice

    Add more jobs

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Food job, but be physically fit!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cart Associate  in  Provo, UT
    Current Employee - Cart Associate in Provo, UT

    I have been working at Sam's Club part-time for less than a year

    Pros

    Sam's works with my school schedule very well, even allowing me to work only at nights weekdays, and anytime on weekends! My manager was very willing to change my work schedule to fit my school schedule and even recommended that I should keep low hours for now till I get used to college. Then I can upgrade for more time if needed!

    Cons

    Got to keep working all the time, and breaks are limited. COS are very nice but sometimes their rules/company policy is too strict to be able to do out jobs properly.

    Advice to ManagementAdvice

    Add another 15 min break perhaps? Cart associates do need more time to catch their breaths and keep hydrated.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Challenging at times, yet fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Manager
    Former Employee - Member Service Manager

    I worked at Sam's Club full-time for more than a year

    Pros

    I had the opportunity to learn how to handle working with a team of over 60 employees. The learning was a great opportunity for advancing into store management. The amount of hiring was also great especially for mass hiring.

    Cons

    Challenges were upper/corporate managers dictating to GM 6day work weeks without any comp time. There were many other managers that were not forced to pull their weight. Corporate team was quite stuck up an some were mainly about status. Constantly pulling employees to go door to door with sales for membership isn't working.

    Advice to ManagementAdvice

    Follow some of the standards of Costco, to get more members and increase sales. Jumping to make someone else to blame while not following through is poor leadership. A better work/life balance is needed. You go home and so should the managers at their locations.

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Love / Hate Relationship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier
    Current Employee - Cashier

    I have been working at Sam's Club part-time for more than a year

    Pros

    -You get a great bonus after Holiday season depending on how good your Sam's Share is
    -Familiar member faces, which is always nice, because you build relationships with them
    -They work with your schedule and it isn't hard to switch shifts with someone if you really need to
    -Decent wage I started at 9.25 an hour it all depends on your work experience
    -You get holiday pay when you have to work on holidays and there really isn't a huge Black Friday if you've worked in retail before you know this is nice

    Cons

    I've been at Sam's for a year now, at first it was really great and I was super happy with it. Six months into it, I honestly wouldn't look forward to work anymore. You start noticing the drama between coworkers as if they were in high school. Management has recently told us that we have to get 5 upgrades a person per shift which is a little ridiculous since most of us can barely get 3-4 a week. It seems like employees are under too much pressure for the amount that we get paid. They care more about their bonus than their employees and that's why they're going to have problems. It seems like everyone that gets hired there is into it the first five months and after that they get over it, because the job is so demanding with upgrades, and management being really strict on hours, since they got cut. Again.

    Advice to ManagementAdvice

    Be more organized, the club would run better that way. Try to build more personal relationships with your employees most feel like you don't care about them. It's a give and take relationship you need to have a team to have a successful club.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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