Sam's Club Reviews

Updated March 31, 2015
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3.0
1,357 Reviews
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Sam's Club President and CEO Rosalind G. Brewer
Rosalind G. Brewer
447 Ratings

Pros
  • Good pay and benefits are possible while improving your customer service skills (in 49 reviews)

  • Decent pay if your salaried compared to other retailers (in 40 reviews)

Cons
  • As management sometimes work/life balance is not where it needs to be (in 32 reviews)

  • Also it is very difficult to get a full time position unless you're willing to work overnight (in 57 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Was a good experience hiring process was made fun. People involved very friendly and helpful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier in Ankeny, IA
    Current Employee - Sales Associate/Cashier in Ankeny, IA

    I have been working at Sam's Club

    Pros

    Not told about benefits at all. Starting pay is ok

    Cons

    Yiew and have heard nothingou dont hear back soon enough about back ground check or ua. If you are on medication Dr. is to call and ask for medication #s and pharmacy. Third day after interv

    Advice to ManagementAdvice

    If you are on medication from a Dr. for years this should not be held against you.. And it takes to long to have someone call you about UA. 3 days and waiting

    Recommends
    Neutral Outlook
    Approves of CEO
  2. Sams Club is a great place to work as someone just getting out of high school. It has very nice leadership training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Audit Associate in Nashville, TN
    Current Employee - Audit Associate in Nashville, TN

    I have been working at Sam's Club full-time (more than a year)

    Pros

    Pay is alright. Management structure. Opportunity to learn multiple roles in a retail setting.

    Cons

    Fellow co-workers can be hard to work with. Management has 'bottom line' approach to management.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Great Place to start and build up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club

    Pros

    Great pay. Lots of options for advancement.

    Cons

    You do not always get your hours.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. It's a fun overall economical experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Winston-Salem, NC
    Former Employee - Cashier in Winston-Salem, NC

    I worked at Sam's Club full-time (more than a year)

    Pros

    People are very friendly, fun workplace

    Cons

    None that I know of

    Advice to ManagementAdvice

    Be dedicated

    Recommends
    Positive Outlook
    Approves of CEO
  6. Has the best quality items from groceries to clothes. Also the best place to work at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Sam's Club part-time (more than a year)

    Pros

    Most friendly managers and coworkers. Very organized duties and perfect work environment. I really enjoyed working there. It teaches me a lot about customer service and sales.

    Cons

    No major cons. Sometimes they tend to stress the employees to reach the goal on membership and credits. Sometimes cashiering can be a little tough

    Advice to ManagementAdvice

    Friendly and understanding managers are the key to productivity and improvement of employees

    Recommends
    Positive Outlook
    No opinion of CEO
  7. Ditch to Ditch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club full-time (more than 10 years)

    Pros

    Great concept and philosophy started with the proper strategy and metrics in place. It has seen tremendous growth and has succeeded up to a point.

    Cons

    Mortgaging cheap, short term sales and profits like giving away memberships and diluting the value of a membership,
    Current leadership is weak and has been put in place solely to meet corporate diversity goals.

    Advice to ManagementAdvice

    CHANGE leadership.... get back to the basics!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. Love my job !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Services Associate in Chesapeake, VA
    Current Employee - Member Services Associate in Chesapeake, VA

    I have been working at Sam's Club

    Pros

    I love seeing and talking with my regular members as well as meeting and speaking with the new and potentially new members my club.

    Cons

    Management at my club does NOT adhere to the 10ft rule but expects us to most certainly .

    Advice to ManagementAdvice

    Take time to get to know the associates working for you . We are all in this together and to keep our members happy. Take notice and acknowledge the good workers and get rid of the bad ones.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. Awesome ...sometimes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sam's Club

    Pros

    Great ppl ..lots of fun ...nice bonus if store performs

    Cons

    Upper Management doesn't know what it wants...Assoc. can be a pain

    Approves of CEO
  10. Sam's Club President & CEO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club full-time (more than 10 years)

    Pros

    I have been through several CEO's at Sam's Club and other retailers throughout my 28 years career in retail. Rosalind(Roz) Brewer is professional, intelligent, sets clear expectations, forward thinker, caring, holds people accountable in a constructive manner, great listener, personable, easily approachable, and honest. Unlike other leaders I have encountered, she is very transparent.

    Cons

    My 5 star rating of Sam's Club above is mainly due to Roz's leadership. Some of the leader under Roz are not transparent specifically at the SVP/VP level. Some are doing terrible things to their associates, and getting away with it due to them hiding under the "holding associates accountable", and they have influence over their EVP.

    The people division at Sam's Club must build more credibility internally. They need to be truly trained on what their job is. Some of the people managers have complete loyalty to an SVP. So if this SVP wants to fire anyone, he could find ways to do it without looking like he is retaliating. This happened repeatedly to good talented people that ended up leaving the company.

    Advice to ManagementAdvice

    There are many great leaders at Sam's, but there needs to be more direct involvement from Walmart, Inc. CEO and Roz so they can discover the few leaders that don't exemplify what true leadership skills are all about. For example: If there were repeated complaints/open doors by previous or current associates on a leader, then something is wrong with that leader, and needs to be moved to another position.

    The people division at Sam's Club must build more credibility internally. They need to be truly trained on what their job is. Some of the people managers have complete loyalty to an SVP. So if this SVP don't like someone, he could find ways to do it without looking like he is retaliating. This happened repeatedly to good talented people that ended up leaving the company. as they saying goes, people leave boss's and not companies.

    Recommends
    Positive Outlook
    Approves of CEO
  11. Working at the club

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club

    Pros

    The best part of working is the variety of shifts and competitive pay

    Cons

    Dealing with unhappy customers and scheduling

    Recommends
    Positive Outlook
    Approves of CEO

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