Sam's Club Reviews

Updated May 1, 2015
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3.0
1,402 Reviews
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Sam's Club President and CEO Rosalind G. Brewer
Rosalind G. Brewer
451 Ratings

Pros
  • Good pay and benefits are possible while improving your customer service skills (in 49 reviews)

  • Decent pay if your salaried compared to other retailers (in 40 reviews)

Cons
  • As management sometimes work/life balance is not where it needs to be (in 32 reviews)

  • Also it is very difficult to get a full time position unless you're willing to work overnight (in 57 reviews)

More Pros and Cons

Employee Reviews

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  1. Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sam's Club part-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The hours were very flexible to fit a very limited schedule. I got to work with great people in management, as well as sales associates and other cashiers.

    Cons

    None that come to mind

  2. More than 10 years experience in customer service and also as cashier at Walmart

    Current Employee - Anonymous Employee in Garden Grove, CA
    Current Employee - Anonymous Employee in Garden Grove, CA

    I have been working at Sam's Club part-time

    Pros

    Great company, organized, nice environment

    Cons

    Nothing that ocurres me now

  3. Membership Champion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sam's Club part-time

    Pros

    Good compensation, Promote quickly, Take care of employees

    Cons

    Don't work with individual cases

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great Place to start and build up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great pay. Lots of options for advancement.

    Cons

    You do not always get your hours.

  6. Has the best quality items from groceries to clothes. Also the best place to work at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Sam's Club part-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Most friendly managers and coworkers. Very organized duties and perfect work environment. I really enjoyed working there. It teaches me a lot about customer service and sales.

    Cons

    No major cons. Sometimes they tend to stress the employees to reach the goal on membership and credits. Sometimes cashiering can be a little tough

    Advice to Management

    Friendly and understanding managers are the key to productivity and improvement of employees

  7. Sam's Club President & CEO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have been through several CEO's at Sam's Club and other retailers throughout my 28 years career in retail. Rosalind(Roz) Brewer is professional, intelligent, sets clear expectations, forward thinker, caring, holds people accountable in a constructive manner, great listener, personable, easily approachable, and honest. Unlike other leaders I have encountered, she is very transparent.

    Cons

    My 5 star rating of Sam's Club above is mainly due to Roz's leadership. Some of the leader under Roz are not transparent specifically at the SVP/VP level. Some are doing terrible things to their associates, and getting away with it due to them hiding under the "holding associates accountable", and they have influence over their EVP.

    The people division at Sam's Club must build more credibility internally. They need to be truly trained on what their job is. Some of the people managers have complete loyalty to an SVP. So if this SVP wants to fire anyone, he could find ways to do it without looking like he is retaliating. This happened repeatedly to good talented people that ended up leaving the company.

    Advice to Management

    There are many great leaders at Sam's, but there needs to be more direct involvement from Walmart, Inc. CEO and Roz so they can discover the few leaders that don't exemplify what true leadership skills are all about. For example: If there were repeated complaints/open doors by previous or current associates on a leader, then something is wrong with that leader, and needs to be moved to another position.

    The people division at Sam's Club must build more credibility internally. They need to be truly trained on what their job is. Some of the people managers have complete loyalty to an SVP. So if this SVP don't like someone, he could find ways to do it without looking like he is retaliating. This happened repeatedly to good talented people that ended up leaving the company. as they saying goes, people leave boss's and not companies.

  8. I loved the company, the supervisor and the employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fresh Demo in Fort Wayne, IN
    Former Employee - Fresh Demo in Fort Wayne, IN

    I worked at Sam's Club part-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Clean and friendly environment company

    Cons

    At the time I had hip problems. I had a hip replacement and all is good.

    Advice to Management

    More structure

  9. It has been an awesome experience you work for Sam's Club.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Meat Cutter
    Current Employee - Meat Cutter

    I have been working at Sam's Club

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great environment to work in awesome benefits.

    Cons

    Always have to cut hours and lose money.

    Advice to Management

    More money

  10. It was a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sam's Club

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Environment and hourly pay were great.

    Cons

    Nothing was wrong about the place.

  11. Friendly Enviroment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Hiram, GA
    Former Employee - Marketing in Hiram, GA

    I worked at Sam's Club part-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Flexible schedule, grest for college dtudent

    Cons

    Hard to become full time

    Advice to Management

    Offer more full time positions

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