Sam's Club

www.samsclub.com

Sam's Club Reviews

Updated January 28, 2015
Updated January 28, 2015
1,246 Reviews
3.0
1,246 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sam's Club President and CEO Rosalind G. Brewer
Rosalind G. Brewer
405 Ratings

Review Highlights

Pros
  • Good pay and benefits are possible while improving your customer service skills (in 49 reviews)

  • Decent pay if your salaried compared to other retailers (in 40 reviews)


Cons
  • As management sometimes work/life balance is not where it needs to be (in 32 reviews)

  • Also it is very difficult to get a full time position unless you're willing to work overnight (in 57 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cafe Associate in Lewisville, TX
    Current Employee - Cafe Associate in Lewisville, TX

    I have been working at Sam's Club part-time (more than a year)

    Pros

    Pay pay pay decent pay

    Cons

    Everything sucks here company doesn't care

    Advice to ManagementAdvice

    Die

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    It's a job out of desperation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tyre Tech in Fridley, MN
    Former Employee - Tyre Tech in Fridley, MN

    I worked at Sam's Club full-time (more than a year)

    Pros

    The free membership, access to cheaper gas.

    Cons

    Management, benefits suck, risk pay cut if moving from dept to dept (need to learn most to obtain management). THE MEMBERS ARE VERY RUDE AND VERY DISRESPECTFUL!

    Advice to ManagementAdvice

    Lead your employees, back them up.

    Recommends
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Club Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Club Manager
    Current Employee - Club Manager

    I have been working at Sam's Club full-time (more than 8 years)

    Pros

    The pay is difficult to find anywhere else, benefits are fair.

    Cons

    They continue to cut back managers and hourly associates, but demand the same results. on a regional and market level they treat their managers and assistants like objects that they don't care for. No recognition of milestones or successes. This is the worst company I've ever worked for in my life!

    Advice to ManagementAdvice

    Have a back-up plan, there are few good people working for this company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Going the wrong direction!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee in Orlando, FL
    Current Employee - Employee in Orlando, FL

    I have been working at Sam's Club

    Pros

    Really difficult to say, career opportunities are endless

    Cons

    Always understaffed, get schedule for one week at a time, always cutting hours, employees are not held accountable for anything, tardiness, absentee, refusing to help members, etc. Mr. Sam Walton would not believe the company ethics

    Advice to ManagementAdvice

    Understaffing and cutting hours only hurts the members,
    Overworked and underpaid, stop taking advantage of hard working people, and hold people accountable for their actions. If you have no family and love working long hours and being taken advantage of then, Sam's Club is for you

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Culture and values preached are different from what's practiced.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Photo Specialist in Houston, TX
    Former Employee - Photo Specialist in Houston, TX

    I worked at Sam's Club part-time

    Pros

    Meeting some nice people
    Pay is alright, depending on the position and experience. You are worked past your limit for it though!

    Cons

    Pushing employees to get pluses and credits, cutting hours both make customer service suffer so much and makes it stressful everyday for the employees who have to put up with it everyday, lines on registers are so outrageously long most of the time because of the club being constantly understaffed. Most associates work other departments work plus theirs to cover up for lack in staff.

    Management in general is unprofessional and soulless, they look for someone to blame for their shortcomings and they're never questioned, only the little people get questioned and blamed. I have to say it's partially the corporate's fault for being disorganized and not paying attention to whom they put in charge of people's careers.

    Not everyone is treated fairly here, whomever is willing to suck up to management and doesn't speak up is favored.

    The main goal at Sam's Club is to get numbers, more money and higher numbers, they claim to be concerned with good customer service too but reality shows otherwise. Associates are milked for work and tolerance and once they fall down under stress and excessive work they get their throat cut and their meat sold.

    Advice to ManagementAdvice

    You should change your whole view for this company, focus on real good customer service and training your employees to do a good job at it and in their position and focus a little less on getting more money and higher digits.

    Recognize what your employees do, have some respect for them, the little people who keep this place going.. without them your business is nothing. And pay them more.

    Hire more people and stop cutting hours.

    Doesn't Recommend
    Negative Outlook
  7.  

    Horrible Experience in Sharpsburg

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Sharpsburg, GA
    Current Employee - Cashier in Sharpsburg, GA

    I have been working at Sam's Club part-time (less than a year)

    Pros

    Well you get paid 10.00 and hour which is a little beneficial for a young person like myself with only a phone bill and I occasionally help my parents out.

    Cons

    Idiots who think they are smart.
    People who don't know how to schedule time correctly.
    Non-communication from COS
    Women who gossip like little girls because you don't sell as many upgrades as others. If you want to enroll yourself back into high school voluntarily Sam's laugh out loud Club is the job for you :)

    Advice to ManagementAdvice

    Jesus get better management you guy suck.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Very social environment and somewhat good job security however management was lazy and better at delegating than working

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader
    Former Employee - Team Leader

    I worked at Sam's Club full-time

    Pros

    Social coworkers
    Some incentives for good performance
    Good benefits, 401k
    Teaches you to be interactive, as most retail jobs do
    Flexible hours, some leniency when dealing with attendence

    Cons

    Managers don't lead by example
    Must be EXTREMELY exceptional to get promoted as I witnessed most leadership positions get hired outbound
    Hours may be cut based on store performance
    Managers tend to micro manage
    Low membership, no bonus

    Advice to ManagementAdvice

    Learn to lead by example to boost moral

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    crazy burden

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Civil Engineer in Seoul (South Korea)
    Current Employee - Civil Engineer in Seoul (South Korea)

    I have been working at Sam's Club

    Pros

    can learn a lot but low pay

    Cons

    can't rest please give us the chance to sleep

    Advice to ManagementAdvice

    hard to live

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    work place and pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Over Night Worker in Virginia Beach, VA
    Current Employee - Over Night Worker in Virginia Beach, VA

    I have been working at Sam's Club

    Pros

    the pay is the cheep they can get ever if you have 10 to 20 years of exp
    the manger are who ever is the best kiss er uper to get the job
    train and equipment is out dated and poor maintian
     working there is like you at a fast food place cheep labor and dirty stores

    Cons

    try get manger do they job and stop walk a round doing noing but talk all day
    there is no team work there just push work s a round like slaves
    the med they got for you is a joke
    bonus they are joke too if you go there do not stay there long keep trying find a job that pay more

    Advice to ManagementAdvice

    go back to school
    pay work s more
    and stay be favoritism and racist of any color and do not unstaff

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Sam Walton is rolling over in his grave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Johnson City, TN
    Former Employee - Cashier in Johnson City, TN

    I worked at Sam's Club part-time (less than a year)

    Pros

    Good first time job. Co-workers are great.

    Cons

    Pay, low wages, not enough hours to support a family. Chances of "full time" are zero. COS very childish and in a click.

    Advice to ManagementAdvice

    I worked for Walmart when Sam Walton was alive. His dream for this company is not what it is today. He cared about his employees and treated them well. Now the leaders of the company could careless about the employee. I fear the Walton dream is dying.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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