Sam's Club Reviews

Updated March 29, 2015
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3.0
1,355 Reviews
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Sam's Club President and CEO Rosalind G. Brewer
Rosalind G. Brewer
446 Ratings

Pros
  • Good pay and benefits are possible while improving your customer service skills (in 49 reviews)

  • Decent pay if your salaried compared to other retailers (in 40 reviews)

Cons
  • As management sometimes work/life balance is not where it needs to be (in 32 reviews)

  • Also it is very difficult to get a full time position unless you're willing to work overnight (in 57 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Awful Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Grocery Associate in Baltimore, MD
    Current Employee - Grocery Associate in Baltimore, MD

    I have been working at Sam's Club full-time (more than a year)

    Pros

    Free Sam's Club Membership
    Starting pay is higher than minimum

    Other than that, no real pros to working here. Management could care less about employees.

    Cons

    Management doesn't care about employees
    Time off is not honored
    Work is often repetitive
    Standards are not clearly articulated
    Management plays favorites

    Advice to ManagementAdvice

    You should care more about your employees and make standards clear. It is impossible to achieve a standard that is unknown.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. The is a great place to build starting work ethics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Meat Cutter in Metairie, LA
    Current Employee - Meat Cutter in Metairie, LA

    I have been working at Sam's Club full-time (more than 3 years)

    Pros

    The associates make you feel like your family.

    Cons

    The management is not knowledgeable about their job.

    Advice to ManagementAdvice

    Learn the employees feelings and concerns.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. Was a good experience hiring process was made fun. People involved very friendly and helpful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier in Ankeny, IA
    Current Employee - Sales Associate/Cashier in Ankeny, IA

    I have been working at Sam's Club

    Pros

    Not told about benefits at all. Starting pay is ok

    Cons

    Yiew and have heard nothingou dont hear back soon enough about back ground check or ua. If you are on medication Dr. is to call and ask for medication #s and pharmacy. Third day after interv

    Advice to ManagementAdvice

    If you are on medication from a Dr. for years this should not be held against you.. And it takes to long to have someone call you about UA. 3 days and waiting

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. Sams Club is a great place to work as someone just getting out of high school. It has very nice leadership training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Audit Associate in Nashville, TN
    Current Employee - Audit Associate in Nashville, TN

    I have been working at Sam's Club full-time (more than a year)

    Pros

    Pay is alright. Management structure. Opportunity to learn multiple roles in a retail setting.

    Cons

    Fellow co-workers can be hard to work with. Management has 'bottom line' approach to management.

    Recommends
    Positive Outlook
    Approves of CEO
  6. It was absolutely horrible!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clothing Associate in Gilbert, AZ
    Former Employee - Clothing Associate in Gilbert, AZ

    I worked at Sam's Club part-time (less than a year)

    Pros

    There really are no pros. The only thing I like we're my Co-employees! Everything else was horrible! So I would say overall, no pros!

    Cons

    This list can go on forever!
    1. Managers do not care about their employees.
    2. They ALWAYS find something to criticize about your work. Never pointing out any positives.
    3. You are in charge of maintaining 1/3 of the store with NO HELP!
    4. The managers threaten your job on every little thing they don't like there.
    5. The management is constantly harassing their employees.

    Advice to ManagementAdvice

    They need to actually care about their employees a lot more. It gives them more incentive to work harder than harassing and threatening them.

    Doesn't Recommend
    Disapproves of CEO
  7. I enjoyed Sam's club when I first started as a cashier then I tried to move up in the company and found it impossible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Champion
    Current Employee - Member Champion

    I have been working at Sam's Club full-time (more than a year)

    Pros

    Almost everyone there feels like family! That's the only pro at sams club. The people there that I work with keep me from going crazy.

    Cons

    Really hard to get full time
    Store manager really discriminates people
    Not possible to move up unless you are on the favorites list
    Again full discrimination there makes it tough to work there
    Scheduling is poor
    Due to the poor scheduling a lot of people quit
    Really hard to get time off when needed
    I know more about the front end than my store manager does

    Advice to ManagementAdvice

    It's makes work really hard when you are discriminating us. I have been discriminated countless times for things I can't control. Also scheduling is poor. It makes it hard to work when there is no coverage in any area of the store. I just wish management would take better care of their employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. Ditch to Ditch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club full-time (more than 10 years)

    Pros

    Great concept and philosophy started with the proper strategy and metrics in place. It has seen tremendous growth and has succeeded up to a point.

    Cons

    Mortgaging cheap, short term sales and profits like giving away memberships and diluting the value of a membership,
    Current leadership is weak and has been put in place solely to meet corporate diversity goals.

    Advice to ManagementAdvice

    CHANGE leadership.... get back to the basics!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. Going down hill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Orlando, FL
    Current Employee - Sales Associate in Orlando, FL

    I have been working at Sam's Club

    Pros

    Large company, many places to transfer

    Cons

    If you have no family, like having an inconsistent schedule, cutting your hours, crappie health benefits, then this company is for you.Almost forgot most people you work with are living off food stamps, because of constantly having their hours cut

    Advice to ManagementAdvice

    None, corporate side knows everything, stop cutting hours, the shelves are constantly empty, sales should mean more hours, not cutting them

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. Good people to work with, poor company values.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front End Cashier in Las Cruces, NM
    Current Employee - Front End Cashier in Las Cruces, NM

    I have been working at Sam's Club part-time (more than 3 years)

    Pros

    Pay is decent (at least at my level and experience). Coworkers are friendly and some appear actually to care.

    Cons

    Company's primary focus is clearly not with customer satisfaction and good service. Rather, it is to run the store on an ever decreasing allotment of personnel and to squeeze every last cent. In many cases prices are marked up prior to "sales" being announced. Reordering work supplies may take months, repairs may even take years.

    Advice to ManagementAdvice

    Treat customers as though they were valued, associates like an asset, and train supervisors to work as a team rather than avoiding individual responsibility. Also the "us vs. them" divide between workers and supervisors is not condusive to a happy work environment.

    Recommends
    Negative Outlook
    No opinion of CEO
  11. It's a fun overall economical experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Winston-Salem, NC
    Former Employee - Cashier in Winston-Salem, NC

    I worked at Sam's Club full-time (more than a year)

    Pros

    People are very friendly, fun workplace

    Cons

    None that I know of

    Advice to ManagementAdvice

    Be dedicated

    Recommends
    Positive Outlook
    Approves of CEO

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