Sam's Club Reviews

Updated October 29, 2014
Updated October 29, 2014
1,124 Reviews
3.0
1,124 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sam's Club President and CEO Rosalind G. Brewer
Rosalind G. Brewer
357 Ratings

Review Highlights

Pros
  • Good pay and benefits are possible while improving your customer service skills (in 48 reviews)

  • The oppurtunity to learn every aspect of the job and business Decent pay and benefits (in 39 reviews)


Cons
  • As management sometimes work/life balance is not where it needs to be (in 32 reviews)

  • The one thing I got tired of was the constant push for Plus memberships or credit applications (in 57 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Sams

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Hoboken, NJ
    Current Employee - Anonymous Employee in Hoboken, NJ

    I have been working at Sam's Club part-time (more than 3 years)

    Pros

    pay was decent without a degree

    Cons

    management was not the best

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    It could be worse.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club

    Pros

    We receive yearly bonuses for keeping theft down. Management is typically pretty flexible with schedules and requests for time off.

    Cons

    Frequently is understaffed. Management isn't strong enough and they expect more out of the employees than they are willing to pay for.

    Advice to ManagementAdvice

    More attainable goals.

  3.  

    Exciting but changed very quickly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Cashier in Merrillville, IN
    Former Employee - Member Service Cashier in Merrillville, IN

    I worked at Sam's Club part-time (more than 3 years)

    Pros

    It's a very tight-knit community, I felt very comfortable being at work every day. Plenty of room to move around the company as you please, and tons of opportunity.

    Cons

    A lot of the positions, as you'll find, require you to "know somebody@, but spend a decent amount of time in one or two positions and you should be pretty good to go.

    Advice to ManagementAdvice

    Promote people based on service, not based on who they know!

    Recommends
    Positive Outlook
    Disapproves of CEO
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  5.  

    Assistant Manager

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Houston, TX
    Current Employee - Assistant Manager in Houston, TX

    I have been working at Sam's Club full-time (more than an year)

    Pros

    Great core value, good starting base pay for managers, and sufficient training, and potential bonus.

    Cons

    over worked, unorganized, unprofessional, little support, and understaffed

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Great job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Meat Cutter in West Bloomfield, MI
    Current Employee - Meat Cutter in West Bloomfield, MI

    I have been working at Sam's Club part-time (more than an year)

    Pros

    Good pay, ok hours

    Cons

    Terrible managers, and policies are too

    Advice to ManagementAdvice

    Be better with employess

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    It was a fun first job. Great co-workers. Friendly environment, and amazing training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Temple, PA
    Former Employee - Cashier in Temple, PA

    I worked at Sam's Club part-time (less than an year)

    Pros

    The pay is good, and the associates are great. Everyone's nice and friendly and willing to help.

    Cons

    Pressure of selling things that people don't want to buy.

    Advice to ManagementAdvice

    Be more aware of the effort that your employees put into their jobs.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Acceptable, but could stand improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Receiving Dock Associate in Auburn, AL
    Current Employee - Receiving Dock Associate in Auburn, AL

    I have been working at Sam's Club full-time (more than an year)

    Pros

    I think the company is great. I would recommend this company to new job seekers any day. Sam's club has issues just like any company , but overall I believe the pro's outweigh the cons. The opportunity for a life long career is definitely there. Expectations are clear. The benefits are great.

    Cons

    I believe training could be vastly improved. Work/Life balance is not the best. At the store level, the culture and environment could be better as well.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    The best, and most stressful job I've ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Meat Cutter in Kokomo, IN
    Current Employee - Meat Cutter in Kokomo, IN

    I have been working at Sam's Club full-time (more than an year)

    Pros

    The best part of working at Sam's Club would be the friendly coworkers. Never had a problem with anyone except once, and that was handled appropriately. Sam's pays well for our community and there have been some opportunities for me that I did not expect when originally hired. I've never had a problem getting the attention of management if we had an issue to be addressed, nor have I ever been refused for requests for assistance from management.

    Cons

    Cons are things such as having WAY to much to accomplish while other associates are allowed to have 30-45 minute chit chats out on the floor with nothing ever being said about it, if anyone even notices what's happening. It's a regular occurrence. When one of your coworkers is allowed to waste the last half hour of a shift doing nothing but talking for 20 minutes and then sitting in the break room for the last 10 minutes waiting out the time clock... Meanwhile, you have too much on your hands and are the only one in your area... I have no words to describe the resentment that situation creates.

    Advice to ManagementAdvice

    More attention to who is working and who isn't would be a great place to start.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    not a bad place, not a great place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sam's Club

    Pros

    The co-workers are the best part.

    Cons

    straining goals and expectations of the employees by district

    Advice to ManagementAdvice

    Please change.

    Doesn't Recommend
    Negative Outlook
  11.  

    A satisfactory retail job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Supervisor in San Antonio, TX
    Current Employee - Member Service Supervisor in San Antonio, TX

    I have been working at Sam's Club part-time (more than 3 years)

    Pros

    - Depending on which market you work in, the pay can be decent for a retail job, but not necessarily adequate for the number of responsibilities you have.
    - Plenty of opportunities to move up quickly (partially due to high turnover)
    - Very good family culture--associates treat you as part of a bigger team/family.

    Cons

    - Turnover is extremely high
    - If you don't actively seek out training, don't expect to get any
    - Too much bureaucracy. Upper management doesn't realize how many responsibilities we have on the front lines, so they require time consuming computer training which doesn't help at all.

    Advice to ManagementAdvice

    Focus on associate retention. Pay a decent wage (i.e. comparable to your closest competitor, Costco).

    Recommends
    Negative Outlook
    Disapproves of CEO

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