Sam's Club Reviews

Updated August 26, 2015
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1,712 Employee Reviews

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  1. Would be bettrr

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sam's Club part-time

    Pros

    Good people to work with

    Cons

    No support from management when problem exist

    Advice to Management

    Give management more decision making power on local !level


  2. Not bad But can be improved

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Produce Associate in West Haven, CT
    Former Employee - Produce Associate in West Haven, CT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sam's Club (More than 3 years)

    Pros

    Nice to work with the other associates always a good time. its very east to remain busy with it's fast pace style of work

    Cons

    Not a good work/personal life balance lack of communication from management to associates

    Advice to Management

    listen to your associates a little more


  3. Front End

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Checkout Supervisor, COS in Oklahoma City, OK
    Former Employee - Checkout Supervisor, COS in Oklahoma City, OK

    Pros

    Flexible hours, decent pay, great advancement

    Cons

    Working holidays but it's normal for retail

    Advice to Management

    Listen to your employees


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good job if you're looking for decent money in college

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Front End Cashier
    Former Employee - Front End Cashier
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay is awesome if it's your first job and are still in school, getting to talk to and know your members is also fun and enjoyable. Lots of stuff to do throughout your shift so you're never really bored at work unless it is a snow day or not a lot of people out. I enjoyed the members of my team who worked the floor, our check out supervisors were always willing and happy to help, also very friendly as well. One year free membership to shop in the store, and a very small employee discount. There's also a bonus based on how well the club has done with Plus membership and credit card sales throughout the year that gets paid to current employees in March. It's easy enough to advance quickly or move to other areas of the store, especially after the holidays.

    Cons

    Training isn't the best, lack of communication between management and employees, club is understaffed so employees and supervisors would need to pick up the slack in other parts of the store. Changing your availability is hard if you can't get a hold of your manager to discuss it and get it approved. They will not schedule around other jobs either, and a distinct lack of hours, especially after the holidays, makes it hard to see a reason to stay. Cashiers help with closing duties and tidying the store; if you're scheduled to leave at closing, chances are you won't be allowed to leave since there still may be members in the store after the store's official closing, and you have several display tables of clothes that have been tossed and moved by over a hundred people through out the day needing to be refolded. There were days where I checked out members after closing with several shopping carts full of merchandise by myself, the store closed at 8:30 and I would sometimes leave at 10:30-11 with school the next day. High plus and credit goals, along with constant pressure on supervisors from club manager made it hard to enjoy the job. Sometimes members don't speak English or it's very broken, making it hard to communicate effectively with them.

    Advice to Management

    Make sure cashiers know about cash back rewards checks! Most of them had no clue what they needed to do with them because nobody bothered to explain or discuss it with them. There's just a large communication black hole when it comes to what the upper tiers are doing and the directions being given to employees. I encountered a lot of members who weren't told correct information about the Plus membership and didn't really understand how it worked. Basically, informing front end employees about the ends and outs of all the programs and how the service protection plans work is a MUST. There were a lot of times I had questions I couldn't answer and it obviously left the member feeling as though we were unreliable/ not knowledgeable and it was harder to convince them of our other program offerings.


  6. Drama

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Photo Lab Technician in Harrisburg, PA
    Former Employee - Photo Lab Technician in Harrisburg, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sam's Club (Less than a year)

    Pros

    they pay pretty decently comparatively speaking but its also alot of work at times and they do have some flexibility with hours but dont offer PTO and also have bad insurance.

    Cons

    The employees gossip so much and are always in each others business, which is pretty normal but very counter productive as well

    Advice to Management

    Get involved


  7. Asset protection/Compliance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Asset Protection Manager
    Current Employee - Asset Protection Manager
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sam's Club full-time (More than 8 years)

    Pros

    Good work environment, direct supervisor makes himself available. Focus on compliance, safety, shrink and damages. You are there to protect the store, makes sure the store is doing things the right way the first time.

    Cons

    Need clearer direction on job responsibilties. Direct manager not on site, so can run into issues of being pulled away from primary tasks and covering other areas. The role is to identify problems and help those area managers find solutions (essentially role is like an independent compliance auditor) but often this is viewed as asset protections responsibility to fix.

    Advice to Management

    Consistant expectations across the board for role. Each store tends to try and mold the position to suit their individual needs, and that can be a problem down the line.


  8. Helpful (3)

    Opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    There is opportunity to move up to better positions. In the end it is still retail.

    Cons

    Lots of favoritism. Managers already know who they want to promote. (In club and for managers going into training)

    Advice to Management

    Take the time to do proper interviews. Invest more into associates to get better work ethics.


  9. Host

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Nice people to work with.

    Cons

    No clear direction from superiors.


  10. member service associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Membership Associate
    Current Employee - Membership Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sam's Club full-time

    Pros

    They give you opportunities to move around in the company. They also start off paying more than most companies would pay.

    Cons

    Sometimes the hard work that you put in is sometimes over looked.

    Advice to Management

    Listen to your associates. They are your best advice.


  11. Good Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Produce Associate in Wheeling, IL
    Current Employee - Produce Associate in Wheeling, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pretty chill job, doesn't get really busy unless you're working weekends but that's how it is in all stores. You're not required to deal with customer all day and it all depends on whether you do your job or not.

    Cons

    The job is reliant on you and if anything goes wrong the blame is usually put on you. Most of the time your working alone so it could get a little frustrating.

    Advice to Management

    It took about three months for the company to bring in new associates. When I started their were 5 and we had only 3 working for a few months.



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