Sam's Club Reviews

Updated June 15, 2015
6 reviews filtered by
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3.1
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Recommend to a friend
Approve of CEO
Sam's Club President and CEO Rosalind G. Brewer
Rosalind G. Brewer
2 Ratings

Pros
  • Good pay and great people to work with (in 49 reviews)

  • Decent pay for the retail field (in 40 reviews)

Cons
  • Once you become salaried forget having work life balance (in 32 reviews)

  • Also it is very difficult to get a full time position unless you're willing to work overnight (in 57 reviews)

More Pros and Cons

6 Employee Reviews

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  1. A satisfactory retail job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Supervisor in San Antonio, TX
    Current Employee - Member Service Supervisor in San Antonio, TX

    I have been working at Sam's Club part-time (More than 3 years)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    - Depending on which market you work in, the pay can be decent for a retail job, but not necessarily adequate for the number of responsibilities you have. - Plenty of opportunities to move up quickly (partially due to high turnover) - Very good family culture--associates treat you as part of a bigger team/family.

    Cons

    - Turnover is extremely high - If you don't actively seek out training, don't expect to get any - Too much bureaucracy. Upper management doesn't realize how many responsibilities we have on the front lines, so they require time consuming computer training which doesn't help at all.

    Advice to Management

    Focus on associate retention. Pay a decent wage (i.e. comparable to your closest competitor, Costco).


  2. It's OK, but could be A LOT better.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Sam's Club (More than 5 years)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Can be a relaxing place to work. Bonus is pretty decent if you have a good year in sales and stay low in accident costs. Management is friendly.

    Cons

    Scheduling sucks. A lot of closing and getting out after 930PM. Work a lot of weekends, Short handed a lot due to call ins or bad scheduling.

    Advice to Management

    Treat all associates fairly when scheduling. Give more awards to associates, even small rewards go a long way. Encouraging words go a long way also.


  3. Cashier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in San Antonio, TX
    Current Employee - Cashier in San Antonio, TX

    I have been working at Sam's Club part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Very relaxed work place , associates are helpful , managers are nice and help if they know you would like to move up. There is lots of room for growth with the company .

    Cons

    The hours are not great for partime and the constant up selling of memberships.


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  5. Bad Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX

    I worked at Sam's Club full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    None, other than the people you work with.

    Cons

    Benefits are horrible, General Manager needs people skills. He thinks because he makes more money than everyone, that he is better than everyone. He doesn't have to lift a finger. He spends most of his time texting and looking at emails. When he comes out of the office he will come out to criticize people, belittle you, and yell at you. He is the laziest manager I've ever seen in the few jobs I've held.

    Advice to Management

    New store 4914 needs to have management training


  6. Greet customers, Ask for membership card, Scan merchandise, stock up and stock down, Assist customers with assistant.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cafe Associate in San Antonio, TX
    Former Employee - Cafe Associate in San Antonio, TX

    I worked at Sam's Club full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good opportunities, free membership card, nice hours, busy company specially during holidays, nice employees, very nice managers, fresh food, organization.

    Cons

    90 day probation period, abuse of authority, gossip, not enough hours in cafe area, to many woman in one spot.


  7. An educational and enlighting experience working within a major corperation

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in San Antonio, TX
    Former Employee - Assistant Manager in San Antonio, TX

    I worked at Sam's Club

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Employee oriented, work environment is structured towards taking care of the individual associate. Associates may use the open door process with any member of management without fear of reprisal. Everyone benefits from the efforts of the group if the store is profitable a bonus is given to all associates. Good benefits package but better 401k and stock sharing for all employees Good place to learn merchandising and sales practices.

    Cons

    Company needs to improve in training for managers not just outside hires. Training in technology, operations and area specifics need to be improved. Better communications between home office (HO) and front line managers on programs being implement throughout the company. This communications should be across the board in all divisions. Better pay and compensation for assistant manager, as job descriptions are change to encompass more responsibility compensation should increase along with it. Better evaluation system for managers and improved career tack which will allow career progression faster and in more directions.

    Advice to Management

    Revamp the managers career path, progression and pay structure.



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