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33% of the CEO
Pros – putting a smile on that individual, great quality of jewelry
the sale people has a listening ear
able to customize and design your own ring
Cons – that people dont really know about us in the south
Advice to Senior Management – advertise more
Yes, I would recommend this company to a friend
Pros – My manager was really awesome, we had a laid back work environment, and I had good coworkers. We had a decent discount as well.
Cons – Sales standards were impossible to achieve every month, the store I worked for was in a mall that only had 5 stores open, and the company never acknowledged that. They also promised to build a new store, and had us tell all customers that we would. When the mall finally kicked everyone out to do renovations, Samuel's then told us that they didn't have anything set up, but to continue to lie to customers. This wouldn't be a big deal if it weren't for the fact that the only other Samuels around are both 2 hours away, and customers have protection plans that they have to keep up with. They were also really pushy about selling credit cards and sales in general. The company also overt works their managers like crazy, often times making them work 12 hour shifts 6 days a week. And although I really liked my manager, I found it very frustrating to sell anything because him and The AM had worked there for so long that they had built a ton of relationships with customers, that would only work with them. And then when you had customers that they just so happened to know, you were required to split your sales with them, even if they had had taken no part in the sale. The favor was never returned either. That was another reason sales standards were impossible to achieve. Honestly out of the 2 years I worked there I probably made my plan 9 times. The jewelry quality has also gone downhill, everything is so cheap that you end up paying more in repairs for the piece in repairs than the customer had paid for the piece in the first place. It's just a very frustrating work environment.
Advice to Senior Management – Stop over working your managers, stop buying cheap jewelry that will fall apart within a week, and stop seeing sales standards so high that employees can start making bonuses. $9 an hour plus commission wouldn't be that bad if you could actually make an attainable plan every month. If not then raising the hourly and taking away commission would be a better idea.
Pros – Lack of supervision. We got lots of experience with repairs and manufacturing (mostly setting).
Cons – Lack of leadership. Samuels laid off almost all of their bench jewelers and sent the jobs overseas to India.
Pros – Many opportunities available to anyone applying
Cons – None that I could think of
Yes, I would recommend this company to a friend
Pros – Seeing your customers happy and discounts.
Cons – working 67+ hours a week. every week.
never fully staffed.
Upper management has no accountability.
never getting a raise or a review. 3 promotions - no raises.
Advice to Senior Management – take responsibility for your stores.
Pros – They have really good prices
Cons – District manager is a micro manager.
Pros – They were flexible with hours and the pay was good. The commission level payouts were nice as well.
Cons – Most of the stores closed in my area. District management wasn't the best for the job.
Advice to Senior Management – Listen to your associates, we know the traffic flow and what sells in our area demographic.
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Pros – Be honest I felt the company was at least decent on pay to management.
Cons – Poor pay for new associates always trying to low ball quality people and the hiring process takes forever. Could not fill a staff with quality people due to low starting pay. They also work management to the bone because they are salary and are not willing to fill your staff if you have a family they don't care it's company first according to upper management. Most of the time the company is short staffed on managers and to fill the needs they bring in people who aren't ready to be in management because they have never been with the company and then they receive poor training because district managers don't have enough time to help all the stores with problems. Quality of merchandise has gone down in the last few years so you are always dealing with customer complaints and jewelry issues, some should be expected but there is just far to many quality problems in the merchandise. Quick to fire or demote you if you have a bad month or two even after taking over struggling stores. I could go on but to put it point blank upper management is to blame for most problems on the store level and poor training program. I left a store that was doing very well for better pay and greater advancement oppurtunities less than a few weeks ago.
Advice to Senior Management – Upper management needs to wake up and they need to develop a proper training program for both associates and managers they also need to realize that people have families yes retail is long hours but exceeding 60 and 70hrs a week in retail for a manger is hard for anybody and their families. Look at the quality of the items your selling as well. Don't forget the great sellers that you have promoted to management and reward them for their efforts allow them to put together a quality staff without turning everybody down except the ones that will take lower pay. Help your people managers and associates everybody is to short handed.
Pros – Great benefits and starting pay with great Mon-Fri Hours
Cons – Management has ZERO understanding that the little guys have families outside of work. This is because of the CULTURE associated with upper management.
Advice to Senior Management – You have a family and the little guy has a family also.
Pros – Flexible schedule (depending on your department manager), good benefits
Cons – Different rules for different people, lack of accountability in many departments, infrequent pay increases and reviews, understaffed company with many new initiatives leads to overworked associates
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