Samuels Jewelers Reviews

Updated March 11, 2015
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2.9
16 Reviews
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Nehal Modi
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Employee Reviews

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  1. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Samuels Jewelers full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Advancement opportunities
    Benefits \ PTO -vacation and sick time
    Best commission in the industry \ trips and prizes for great performance
    Being part of that special moment or milestone with your guests

    Cons

    holiday hour's / can't honestly say there's many con's
    Retail comes with holidays \ weekends and sometimes long hours but again that's retail

  2. Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Tulsa, OK
    Former Employee - Store Manager in Tulsa, OK

    I worked at Samuels Jewelers full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great pay if you can sell

    Cons

    They don't treat their employees very well.

    Advice to Management

    Treat your people better!

  3. MIT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager In Training in San Jose, CA
    Former Employee - Manager In Training in San Jose, CA

    I worked at Samuels Jewelers full-time (Less than a year)

    Pros

    Its a fun place to work

    Cons

    employees were unable to take breaks due to under staffing

    Advice to Management

    to visit the store once in a while

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  5. Great potential. No training at all. No stability or consistency in upper management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Austin, TX
    Current Employee - Sales Associate in Austin, TX

    I have been working at Samuels Jewelers full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good pricing. Good pay. Good commission and incentives.

    Cons

    Very poor merchandise mix. NO training. No Marketing. In store marketing is tired and confusing

    Advice to Management

    Train, train, train. Listen to the people in the stores. Use you DM's properly. They do not need a phone attached to their head. If the first 5 conference calls of the day didn't work, this one won't either. Structure, consistency, follow through and company culture are dead. This starts with upper management.

  6. samuels jewelers is the place to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Samuels Jewelers part-time (Less than a year)

    Recommends
    Recommends

    Pros

    putting a smile on that individual, great quality of jewelry
    the sale people has a listening ear
    able to customize and design your own ring

    Cons

    that people dont really know about us in the south

    Advice to Management

    advertise more

  7. An over working company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Samuels Jewelers full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    My manager was really awesome, we had a laid back work environment, and I had good coworkers. We had a decent discount as well.

    Cons

    Sales standards were impossible to achieve every month, the store I worked for was in a mall that only had 5 stores open, and the company never acknowledged that. They also promised to build a new store, and had us tell all customers that we would. When the mall finally kicked everyone out to do renovations, Samuel's then told us that they didn't have anything set up, but to continue to lie to customers. This wouldn't be a big deal if it weren't for the fact that the only other Samuels around are both 2 hours away, and customers have protection plans that they have to keep up with. They were also really pushy about selling credit cards and sales in general. The company also overt works their managers like crazy, often times making them work 12 hour shifts 6 days a week. And although I really liked my manager, I found it very frustrating to sell anything because him and The AM had worked there for so long that they had built a ton of relationships with customers, that would only work with them. And then when you had customers that they just so happened to know, you were required to split your sales with them, even if they had had taken no part in the sale. The favor was never returned either. That was another reason sales standards were impossible to achieve. Honestly out of the 2 years I worked there I probably made my plan 9 times. The jewelry quality has also gone downhill, everything is so cheap that you end up paying more in repairs for the piece in repairs than the customer had paid for the piece in the first place. It's just a very frustrating work environment.

    Advice to Management

    Stop over working your managers, stop buying cheap jewelry that will fall apart within a week, and stop seeing sales standards so high that employees can start making bonuses. $9 an hour plus commission wouldn't be that bad if you could actually make an attainable plan every month. If not then raising the hourly and taking away commission would be a better idea.

  8. Mediocre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bench Jeweler in Austin, TX
    Former Employee - Bench Jeweler in Austin, TX

    I worked at Samuels Jewelers full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Lack of supervision. We got lots of experience with repairs and manufacturing (mostly setting).

    Cons

    Lack of leadership. Samuels laid off almost all of their bench jewelers and sent the jobs overseas to India.

  9. Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Montclair, CA
    Current Employee - Assistant Manager in Montclair, CA

    I have been working at Samuels Jewelers full-time (More than 5 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Many opportunities available to anyone applying

    Cons

    None that I could think of

  10. The biggest waste of time ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Acting Manager in Independence, MO
    Former Employee - Acting Manager in Independence, MO

    I worked at Samuels Jewelers full-time

    Pros

    Seeing your customers happy and discounts.

    Cons

    working 67+ hours a week. every week.
    horrible location.
    never fully staffed.
    Upper management has no accountability.
    never getting a raise or a review. 3 promotions - no raises.

    Advice to Management

    take responsibility for your stores.

  11. bad management

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Samuels Jewelers

    Pros

    They have really good prices

    Cons

    District manager is a micro manager.

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