San Diego County Credit Union Reviews

Updated July 10, 2015
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3.4
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Teresa Halleck
19 Ratings

39 Employee Reviews

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  1. Positive, Performance Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at San Diego County Credit Union full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It really is a great place to work. Good place to start for entry level as they have a thorough onboarding program along with ongoing training and development classes. Internal career paths are clear, available and supported for motivated employees. Lots of celebrations and events to keep people engaged, plenty of perks and benefits. Really fun people to work with. Competent management.

    Cons

    It is a member/customer-focused atmosphere for sure, sales and service being a priority. Not for people who want to coast. The company is experiencing a high growth rate and sometimes long hours. Goal driven, there is a reason they are number one.

    Advice to Management

    Successful people are promoted quickly, and more management training and development would be beneficial as people come up through the ranks.


  2. Helpful (1)

    Financial Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at San Diego County Credit Union

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    okay benefits package. decent hours. some room to advance.

    Cons

    must pay out of pocket for medical even if you are full time. pay not competitive within the industry. more focused on telemarketing calls and sales then actual customer service.

    Advice to Management

    go back to the credit union culture it had before. it's good to grow as a company and to be competitive but remember that you are a credit union not a commercial bank.


  3. great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Specialist in San Diego, CA
    Current Employee - Support Specialist in San Diego, CA

    I have been working at San Diego County Credit Union full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    they actually seem like they care about their employees and there is a lot of room for growth.

    Cons

    credit unions typically pay less than banks

    Advice to Management

    management is great


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  5. Helpful (1)

    WORST PLACE...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in San Diego, CA
    Current Employee - Member Service Representative in San Diego, CA

    I have been working at San Diego County Credit Union

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Being a member is awesome.

    Cons

    Managers are on a power trip and are rude. Not a professional or helpful.


  6. Helpful (1)

    SDCCU call center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Specialist in San Diego, CA
    Current Employee - Information Specialist in San Diego, CA

    I have been working at San Diego County Credit Union full-time (More than 3 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Good benefits and holiday bonus's.

    Cons

    Huge turn over!!!! Don't plan on being there over 2 years!

    Advice to Management

    Very unlikely.


  7. The best place I've ever worked!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at San Diego County Credit Union

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    The company's ethics and benifits

    Cons

    Some rough personalities to deal with, with the higher ups in admin.


  8. Helpful (3)

    Overall this company's approach to the financial wellness of their members is inspiring.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in San Diego, CA
    Current Employee - Anonymous in San Diego, CA

    I have been working at San Diego County Credit Union

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    You aren't labled and put in a box. This company is growing fast there are always opportunities to move departmens and grow. You work very hands on and the micro managing sometimes seen in financial institutions is very minimal.

    Cons

    The incentive program is not great. They don't take into account the high income taxes that exist in California. The training center is great but it's in the middle of Mira Mesa. Which means at least an hour and a half of traffic each way.

    Advice to Management

    Some of the management don't treat their employees the way they should. Maybe opt for more consistency among management systems.


  9. Information Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Specialist in San Diego, CA
    Former Employee - Information Specialist in San Diego, CA

    I worked at San Diego County Credit Union full-time (More than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Everyone at the company lower than the man is great.

    Cons

    Neanderthal approach to technology and pushing sales. Info Reps are jack of all trades and master of none. We are supposed to know everthing about the credit union.

    Advice to Management

    Get individualized reps specializing in certain areas.


  10. Helpful (5)

    Not what I expected.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in San Diego, CA
    Current Employee - Member Service Representative in San Diego, CA

    I have been working at San Diego County Credit Union part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The hours are nice because Sundays and evenings are off. However if you work in a branch you are required to work most Saturdays. Working at Admin seems to be an entire different experience than working at a branch. While training at the administration building I fell in love with the company and the work environment there. Everyone was friendly, there was a great break room/cafeteria with a little convenience store in it, an on-site gym and a nice looking building.

    Cons

    Working at a branch is a whole different story. They are incredibly sales driven and the goals are completely unrealistic. SDCCU claims they aren't big banking and that they don't like to shove products and sales down members' throats but thats exactly what is expected of us as tellers at a branch. I understand that we need sales for the company to succeed but sales goals are incredible difficult to make and it just feels like you're always harassing members about getting this or that. Management rides you about it non-stop and do not offer a lot of help, encouragement or positivity (I only have experience at one branch but coworkers have told me it is the same at many locations). Right now tellers (MSRs) need 50 sales per month to make goal. I think half that would be reasonable. But when it gets to the point that you are trying to convince people to get a credit card they don't need or open up more checking accounts, its going too far. Overall, I think Admin seemed like a great place to be but working at the branches are NOT worth it. Compensation is next to nothing. I make $10 per hour as a teller with a Bachelor's degree and extensive cash handling experience. The sales incentives are non-existant as well.

    Advice to Management

    Need more realistic sales goals.


  11. Is okay

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at San Diego County Credit Union

    Pros

    Learn a lot and then move to another place

    Cons

    Low salary and the big managers or the high titles earning more then 1 million dollar



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