SanMar

www.sanmar.com

SanMar Reviews

Updated January 14, 2015
Updated January 14, 2015
61 Reviews
3.3
61 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Marty Lott
43 Ratings

Review Highlights

Pros
  • Work from home is good and the pay is good for what we do (in 10 reviews)

  • The work/life balance was pretty good (in 6 reviews)


Cons
  • Advancing in the call center is almost impossible unless you buy into the cliquish dynamic the Assistant Managers create (in 11 reviews)

  • Low pay for very high expectations creates burnout (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    This is a private company that is sincerely ethical and very competitive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Professional in Issaquah, WA
    Current Employee - IT Professional in Issaquah, WA

    I have been working at SanMar full-time (more than 3 years)

    Pros

    This place is one of those rare companies where the value "Be Nice" is not some cynical bumper-sticker phrase.

    Cons

    The pay could be more competitive.

    Advice to ManagementAdvice

    Keep doing what you are doing!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Issaquah, WA
    Current Employee - Project Manager in Issaquah, WA

    I have been working at SanMar full-time (more than 5 years)

    Pros

    There is a lot of flexibility for your schedule if you have a good manager. Most people are really nice to work with.

    Cons

    Not a lot of room for growth. Because there is such low turnover, there's really not a lot of room for me to grow in my career because my boss isn't going anywhere anytime soon.

    Advice to ManagementAdvice

    Have actual career paths so people can grow.

    Recommends
    Positive Outlook
  3.  

    Great for warehouse experience, pay is okay but not the best that I've seen.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restocker/Puller in Sparks, NV
    Former Employee - Restocker/Puller in Sparks, NV

    I worked at SanMar full-time (less than an year)

    Pros

    You get good discounts off the merchandise they sell, and you get paid weekly.

    Cons

    Lots of pressure on Pullers and Processors. Must meet quota or you get fired. Strict Supervisors.

    Advice to ManagementAdvice

    Increase starting wage just a bit, give more follow up training, ease up on the quota, not every employee and meet those high standards within 2 months of working there.

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful  

    Good Company, Difficult to Advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Issaquah, WA
    Current Employee - Account Executive in Issaquah, WA

    I have been working at SanMar full-time (more than 3 years)

    Pros

    For the most part, people that work there are genuinely happy to be at work and enjoy their jobs.
    The benefits are good, and the owners often provide free breakfast, lunch, or after hours activities as thanks.
    Once you learn the their operating system (order entry is an antiquated DOS or Linux based system that might have been new in 1980), the job is brainless and easy.
    Most all the customers are happy to be doing business with SanMar.
    Management give employees the power to say "yes" when fixing things for customers, rather than having to beg and plead to do simple refunds.
    Quarterly bonuses for Account Executives with minimum of $900 payout.

    Cons

    When I first started working there they required bachelors degrees for the Account Executive program but don't pay enough to cover basic living expenses AND student loan payments.
    Pay advances are only once a year, regardless of merit, and usually small amounts (average $0.25 to $0.50 per hour increase).
    Advancing in the call center is almost impossible unless you buy into the cliquish dynamic the Assistant Managers create.
    Exposure to Assistant Managers is rare and sporadic; most employees only have contact with their direct supervisors.
    When applying for other positions, sometimes the hiring team gives the impression that they have a specific person in mind for a job, but just posted it as an available position because they had to.
    Caps on hourly wages are very low.
    No tuition reimbursement.

    Advice to ManagementAdvice

    Raise the caps on hourly wages.
    Consider giving Account Executives more managerial roles with their Account Coordinators; build up managerial skills in the AE's to facilitate ease of transition from AE to supervisor or to other departments. d
    Add in tuition reimbursement for people who really do want to make themselves more effective for the company, but whom you don't pay enough to afford continuing education.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Horrible order entry system

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at SanMar full-time (more than an year)

    Pros

    Work from home and easy hours

    Cons

    1980's Unix order entry system

    Advice to ManagementAdvice

    Time to upgrade order entry system

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Awesome company with awesome people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Coordinator in Issaquah, WA
    Current Employee - Account Coordinator in Issaquah, WA

    I have been working at SanMar full-time (less than an year)

    Pros

    SanMar is a great company that genuinely cares about their employees & customers. They promote being nice & being honest which is hard to find in businesses today!!

    Cons

    I honestly have not seen any down sides to this company. I think they work hard to maintain a good company status.

    Advice to ManagementAdvice

    To keep sharing your stories of success & being approachable!! What a great company filled with amazing individuals !!

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Ok work, decent money, good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Runner/Picker in West Chester, OH
    Former Employee - Runner/Picker in West Chester, OH

    I worked at SanMar full-time (more than an year)

    Pros

    Overtime at 15 an hour.

    Cons

    Hot in the summer! Cold in the winter! Very strict point system if you are late or sick.

    Advice to ManagementAdvice

    Give sick days without points.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Prior IT Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SanMar

    Pros

    I've often said that one could "write their own career path in at SanMar". I meant that. SanMar 'the company' is a great where one can start, and build a career. It offers a wide range of career fields from warehouse operations to a host of Information Technology roles to strategic business/departmental management. The company has gone through many different changes during my tenure there and even more before I started. While some changes were unplanned/unforeseen, other changes were well thought out through competent strategy and critical thinking. They both go with the territory. The work/life balance was pretty good. Time out of the office was encouraged and fostered through telecommunicating and even business hour outings - at least in the IT dept. Benefits and wages were fine for me. I was never in 'need' due to the same. The company is filled with "people". Good people, real people who share the same culture and work environment one would hope for. Family owned and operated, the principles leverage on freedom to operate with the customer in mind. This allows empowerment at different levels throughout the ranks to make the customer happy and coming back for more.

    Cons

    Non that I'd like to share at this time since I am unaware of the current organizational configuration or structure.

    Advice to ManagementAdvice

    I haven't been there for a while, so I am unaware of the current organizational configuration or structure, nor do I know the current, general morale of the employees "in the trenches". However, I do believe that upper management (before, during or after my tenure there) should always realize that many of their employees are not only looking for a place to work. Many of them are looking for a place to work, stay, be super productive, provide a huge value, benefit and impact, regardless of their race, religion, age or creed. I encourage you to always regard each of them with this level of regard and respect in mind. They are humans too... just like the customers. After all, that is what really matters.

    Approves of CEO
  10. 4 people found this helpful  

    Love working here, no other place I'd rather be!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SQA Analyst in Issaquah, WA
    Current Employee - SQA Analyst in Issaquah, WA

    I have been working at SanMar full-time

    Pros

    The culture is the number one thing that stands out to me. You can tell people really love being here and love coming to work. After being at many other companies, it is clear that SanMar invests in its employees. It is the opposite of most other places. I have the freedom to work at my own pace and learn new things through additional training.

    Cons

    There isn't much upward mobility and many people aren't ok with that. It is important to point out that while you can't always climb the ladder, your position is continuously expanding and the potential for more responsibilities, growth and knowledge is endless.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 5 people found this helpful  

    Love my job & highly value my co-workers, the owners & this organization.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SanMar full-time (more than 10 years)

    Pros

    Family-owned and operated company allows for great work-life balance. Excellent benefits package and opportunity for growth. Work from home positions available throughout the company and the corporate office is an easy commute for anyone living on the Eastside. The owners invest a lot into their employees and your efforts are rewarded. Great organization and I hope to be here for another 10+ years.

    Cons

    I myself have had very few, if any, negative experiences, however I do know that each department can be a different type of experience depending on your manager. But if you have goals or seek opportunities within the organization, work hard and it will pay off.

    Recommends
    Positive Outlook
    Approves of CEO

SanMar Photos

Conference Room
SanMar
SanMar

+ Add Photo

Work at SanMar? Share Your Experiences

SanMar

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.